Thank you so much for your help today Mel. Recovering my daughter’s phone and upgrading my phone. Friendly, efficient and very reassuring throughout!
企業が回答しました
所在地
所在地を変更46 St Anne's Road, HA1 1LA HARROW, GB
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レビュアーのコメントを見てみましょう
SAACHIKA harrow branch Amazing customer service So patient Helpful Helped us with so many services than ever been helped before from anyone at Vodafone. Ajay the store manager was supportive... もっと見る
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Amazing love visiting this store, have completed few upgrades and family plan all done by my man sha, amazing patient fella who has great energy and pleasure to deal with. Any issue or any question I... もっと見る
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Vodafone has always been on the top of the game. However, the staff has made the whole experience completely worthwhile. The Assistant Store Manager Mrs Hafsa has been absolutely helpful and has provi... もっと見る
企業が回答しました
企業情報
Vodafone UK - Harrow St Anns Road について
当該企業による記述
連絡先
46 St Anne's Road, HA1 1LA, HARROW, 英国
4.7
優良
270件のレビュー
顧客にレビューを依頼しています
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Brilliant service!
Thank you so much for your help today Mel. Recovering my daughter’s phone and upgrading my phone. Friendly, efficient and very reassuring throughout!
2026年8月18日
自発的なレビュー
Vodafone UK - Harrow St Anns Road からの回答
Hey Nina,
Thanks for the lovely review and fantastic support for Mel.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Serious Complaint
Serious Complaint — Vodafone Harrow Management Must Take Action
I am writing this review because my experience at Vodafone Harrow was extremely disappointing, and I believe management needs to take this matter seriously.
The biggest concern is the information I was given about the number of devices I could have. I was initially told by an advisor at Harrow that I could only have one device, even though my credit check had actually passed for four lines/devices. I only discovered this later when I visited Vodafone Brent Cross with a friend and another advisor checked my account and explained that I was approved for four lines. Based on that information, I proceeded to book additional devices for my wife and sister.
This raises a very serious question: Why was I told at Harrow that I could only have one device?
If there is genuinely a Vodafone policy limiting customers to one device at a time, then Vodafone should clearly explain that policy and apply it consistently across its stores. If there is no such policy, customers deserve to know why they are being given this information.
I strongly encourage other Vodafone customers to ask for the actual policy in writing and verify any information they are given, rather than simply accepting what they are told at the counter.
I also want to raise a serious complaint about Mel’s behaviour. Her attitude towards me was extremely rude, dismissive and unprofessional. I came to the store looking for a reasonable explanation about my order, but instead of listening to my concerns and helping me understand what had happened, I was made to feel as though my questions were a problem. I was told they could not help me and was directed towards the fraud team without receiving a proper explanation.
I also experienced poor treatment from another colleague, Abijit, which made the whole situation even more frustrating.
Management needs to investigate this properly. I am not asking for special treatment—I am asking for transparency, accountability and basic respect as a customer.
I expect Vodafone management to:
* Investigate why I was initially told I could only have one device when my account had apparently passed for four lines.
* Clarify whether the “one device only” information is an official Vodafone policy or simply information being given by this store.
* Investigate the cancellation of my order and provide a clear explanation.
* Review Mel’s conduct and the way she spoke to me.
* Review the conduct of the other staff involved.
* Take appropriate action if staff have breached Vodafone’s customer-service standards or provided misleading information.
I am posting this review because customers deserve to know about my experience and because I hope it prevents other people from going through the same frustration.
Vodafone Harrow management: please do not ignore this. Investigate it properly and take appropriate action.
I am happy for Vodafone to check my account and the relevant order history to verify everything I have described. I am looking for a proper explanation—not excuses.
2026年8月15日
自発的なレビュー
Vodafone UK - Harrow St Anns Road からの回答
Hello Neha,
I'm really sorry to hear our customer service didn't meet your expectations. We strive to be helpful, and this isn't the experience we want for you.
Please reach out to us with more details so we can understand what happened and make things right. You can speak with our LiveChat Advisors - vodafone.uk/2LCJiTm or give us a call on 191 from your Vodafone mobile or 0333 304 0191 from your landline or any other network provider.
You can also chat to my team on Facebook at http://vodafone.uk/2Fpnah2
Thanks,
Vodafone Social Media Team
Vodafone UK - Harrow St Anns Road からの回答
Hey silvia,
Thanks for the lovely review and fantastic support for Parsa.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service by Mel very helpful and…
Great service by Mel very helpful and the experience was excellent great customer service
2026年7月26日
自発的なレビュー
Vodafone UK - Harrow St Anns Road からの回答
Hey Mark,
Thanks for the lovely review and fantastic support for Mel.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
We came in looking to grab new plans on…
We came in looking to grab new plans on sims. Luckly we were taken care of a lovley emplyee by the name of Asher. He was a huge help and kind customer service.
2026年7月26日
自発的なレビュー
Vodafone UK - Harrow St Anns Road からの回答
Hey Kacper,
Thanks for the lovely review and fantastic support for Asher.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Vodafone UK - Harrow St Anns Road からの回答
Hey Adrien,
Thanks for the lovely review and fantastic support for Minadi.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great
Great ! Parsa the guy who served us was very kind and he explained us very well!
2026年6月18日
自発的なレビュー
Vodafone UK - Harrow St Anns Road からの回答
Hey Cristina,
Thanks for the lovely review and fantastic support for Parsa.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ioana was very helpful and pleasant
Ioana was very helpful and pleasant. She goes above and beyond to make sure I was satisfied with the product. Very good worker.
2026年6月8日
自発的なレビュー
Vodafone UK - Harrow St Anns Road からの回答
Hey SL,
Thanks for the lovely review and fantastic support for Loana.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Ioana was amazing and patient.
2026年5月9日
自発的なレビュー
Vodafone UK - Harrow St Anns Road からの回答
Hey there,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Vodafone UK - Harrow St Anns Road からの回答
Hey Adi,
Thanks for the lovely review and fantastic support for team.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Vodafone UK - Harrow St Anns Road からの回答
Hey Asha,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Was lovely to get the right deal with…
Was lovely to get the right deal with shantho. Would recommend
2026年5月9日
自発的なレビュー
Vodafone UK - Harrow St Anns Road からの回答
Hey Ramesh,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Abi was great from the start to end he…
Abi was great from the start to end he helped me pick the right phone and within my budget his knowledge is superb would definitely recommend him so happy
2026年4月30日
自発的なレビュー
Vodafone UK - Harrow St Anns Road からの回答
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Sach in house Vodaphone representative…
Sach in house Vodaphone representative was excellent and should be promoted to manager.
2026年4月27日
自発的なレビュー
Vodafone UK - Harrow St Anns Road からの回答
Hey Hesperos,
Thanks for the lovely review and fantastic support for Sach.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Many thanks Ioana
Been to Vodafone store in harrow, Ioana got the best deals for me and everything was explained in such a way that I felt happy with signing the new contracts.
2026年4月16日
自発的なレビュー
Vodafone UK - Harrow St Anns Road からの回答
Hey Alin,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Very helpful with getting me the deals…
Very helpful with getting me the deals that I wanted and lovely customer service helping me set up my new phone!! Would recommend seeing Parsa.
2026年4月14日
自発的なレビュー
Vodafone UK - Harrow St Anns Road からの回答
Hey Xhina,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Abhi Harrow Store - Excellent Service
Very good service at the Harrow branch, Abhi went above and beyond, sorting out business contracts out.
2026年3月28日
自発的なレビュー
Vodafone UK - Harrow St Anns Road からの回答
Hey,
Thanks for the lovely review and fantastic support for Abhi.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Thank you Ioana
Ioana was supportive and explained my upgrade options. Was very helpful and fast with the process. Many thanks.
2026年3月16日
自発的なレビュー
Vodafone UK - Harrow St Anns Road からの回答
Hey Emilia,
Thanks for the lovely review and fantastic support for Ioana.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ioana helped me with explaining bills…
Ioana helped me with explaining bills in a way I could understand. And how to use Vodafone app, got me through all. Many thanks appreciate it
2026年3月9日
自発的なレビュー
Vodafone UK - Harrow St Anns Road からの回答
Hey Karunananthan,
Thanks for the lovely review and fantastic support for Ioana.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
I am very happy with the help Ioana…
I am very happy with the help Ioana gave me in store, her services and good care for customers are great. Thank you
2026年3月9日
自発的なレビュー
Vodafone UK - Harrow St Anns Road からの回答
Hey Syed,
Thanks for the lovely review and fantastic support for Ioana.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
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