I came into store a couple of days ago with a few queries relating to both phone and broadband and was so pleasantly greeted by Jack, the store manager. When I explained I was unsure if they’d be ab... もっと見る
企業が回答しました
所在地
所在地を変更78 South Rd, RH16 4LA Haywards Heath, GB
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Couldn’t have asked for a more helpful assistant with my upgrade today. Thomas in the Haywards Heath store thank you for sorting out a well overdue upgrade!
企業が回答しました
Good advice on saving money and the in store experience was fine , my phone was due to be picked up today and I was going to get a text about picking it up. I have had no text and there is no way of... もっと見る
企業が回答しました
Such a FANTASTIC service. Very polite and could not wish for better help. Would highly reccomend 19 anyone
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企業情報
Vodafone UK - Haywards Heath について
当該企業による記述
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
連絡先
78 South Rd, RH16 4LA, Haywards Heath, 英国
4.8
優良
152件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
この企業を閲覧した人は、以下の企業も閲覧しています。
Josh was excellent
Josh was excellent
Great service and very knowledgeable
Kind regards
2024年8月20日
自発的なレビュー
Vodafone UK - Haywards Heath からの回答
Hi Matthew,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again, Vodafone Social Media Team
For phil…
As a person who is not computer literate I found the Vodafone adviser most helpful. I would have found it extremely difficult to have sorted out the problem with my phone without his help. Excellent professional and efficient service.
2024年8月20日
自発的なレビュー
Vodafone UK - Haywards Heath からの回答
Hi Pamela,
This is lovely feedback for Phil. Thanks for your kind words and taking your time to share the experience.
We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best, Vodafone Social Media team
Great customer service
Ryan at the Hayward Heath branch was very helpful with assisting us in transferring ownership. He gave us some good recommendations for offers we could get.
2024年8月19日
自発的なレビュー
Vodafone UK - Haywards Heath からの回答
Thanks for your review Annabel. It's great to hear Ryan took the time to explain everything and find you a great deal too.
Thanks, The Vodafone Social Media Team
Great service in store
Great service in store! everyone is always polite and helpful. Thank you
2023年8月20日
自発的なレビュー
Vodafone UK - Haywards Heath からの回答
Hey Hayely,
Thanks for taking the time to review and share your feedback with us! We appreciate it. We're really pleased to hear the experience you had in our store, and how the team have been able to help you.
If you ever require help, pop us over a message via Facebook: vodafone.uk/3lCYUxW Twitter: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Vodafone UK - Haywards Heath からの回答
Hi Hannah,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks,
Vodafone Social Media Team
Signal issues in Haywards
Went in due to signal issue in my are of haywards which happens all the time! The boys in the shop really helped! They did a check for me, registered my number for updates, explained the process of Vodafone fixing it and why it takes a while, they then took my details and called me a few days later for check in with me and provide and update, they did it again a week later and i ended up with it resolved and i upgraded with them as they were so very helpful! those boys are very good!
2023年7月11日
自発的なレビュー
Vodafone UK - Haywards Heath からの回答
Hi Jack,
Thank you for your review. It’s great to hear of your positive experience in store. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks,
Vodafone Social Media Team
Friendly service
Friendly, professional and i got the best offer! Couldn't ask for more
2023年7月21日
自発的なレビュー
Vodafone UK - Haywards Heath からの回答
Hi David,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks,
Vodafone Social Media Team
Lousy customer service.
Lousy customer service.
Despite a maximum possible Experian score and faultless credit report Vodafone have refused me credit for a monthly contract of under £20 per month. Having requested and explanation and complained several times, latest emails from the Business Complaints Manager, Michael states "there is nothing further we can do....as our Credit Assessment Team have made their decision...."
No one at Vodafone is interested in resolving the issue and when I requested contact details for a Director the Vodafone response was "unable to hand out directors contact details...however these are available for you to find online".
When I visited the Haywards Heath shop and asked for an appointment with the area manager who visits weekly I was told this was not possible; no reason given.
Sadly the all too common big corp brush off, no interest in helping customers, non existent Customer Service. An all too familiar situation; avoid Vodafone.
Update 28 July. The way Vodafone use Trustpilot is clearly not intended to help customers with resolving problems they have created; it is just "hot air".
2023年7月26日
自発的なレビュー
Vodafone UK - Haywards Heath からの回答
Hi Adrian,
I do apologise for the issues you've faced concerning a credit check. You can find out more information and how to appeal via this link https://www.vodafone.co.uk/privacy/credit-checks If you would like to discuss your complaint further, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY where we will help in any way we can.
Thanks,
Vodafone Social Media Team
Totally professional from start to finish. Really happy with my experience.
My experience was made so easy and very professionally handled. From start to finish they dealt with my needs. Every question I asked was answered with no issues. I can’t thank Vodafone staff and the Manager enough.
2023年5月1日
自発的なレビュー
Vodafone UK - Haywards Heath からの回答
Hey Marion,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Matthew excellent service
Matthew was absolutely brilliant with the knowledge of his phones and all products. He was so helpful and patient I would recommend anyone to go and speak to him. First class service. Thank you Matthew.
2023年4月5日
自発的なレビュー
Vodafone UK - Haywards Heath からの回答
Hey Kay. Thank you for your review for Matthew. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
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