I came to the shop after regretting a phone purchase, wanting to return it. I was assisted by an absolutely lovely young lady named Tadi who despite being new, helped me very competently! We were als... もっと見る
企業が回答しました
所在地
所在地を変更11 Eastgate Shopping Centre, IV2 3PP Inverness, GB
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Callum at the Inverness store was extremely helpful and patient . He gave us lots of different options to consider and understood what was needed in our circumstances. We also managed to have a few... もっと見る
企業が回答しました
Dear sir / madam or to whom it may concern! Just wanted to pass on how very VERY satisfied we were today when we went into your store in inverness! We only went into get a new tariff for my girlfrie... もっと見る
企業が回答しました
20 years with O2...went to upgrade my phone...oh dear. Scruffy ,uninterested staff. Went next door to Vodaphone...like a breath of fresh air! Well dressed and presentable staff...service second t... もっと見る
企業が回答しました
企業情報
Vodafone UK - Inverness について
当該企業による記述
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
連絡先
11 Eastgate Shopping Centre, IV2 3PP, Inverness, 英国
4.9
優良
219件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
この企業を閲覧した人は、以下の企業も閲覧しています。
Vodafone UK - Inverness からの回答
Hey Elisa,
Thanks for the lovely review and fantastic support for Ross.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
trustworthy people
Very friendly and professional staff. I felt supported despite my difficulties with technology and my poor English (I'm Spanish). Many thanks to all of them.
2025年7月24日
自発的なレビュー
Vodafone UK - Inverness からの回答
Hey Paco,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Fantastic service
Fantastic service. Cameron was very helpful and knowledgeable. Helped transfer phone data in-store. Discussed other products and new a lot about them all.
2025年7月24日
自発的なレビュー
Vodafone UK - Inverness からの回答
Hey,
Thanks for the lovely review and fantastic support for Cameron.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent customer service
Jordan was a great help and helped a man out. Excellent customer service.
2025年7月15日
自発的なレビュー
Vodafone UK - Inverness からの回答
Hey Bill,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Vodafone staff so helpful
I have found all the staff at vodafone Inverness extremely helpful and staight forward to deal with. They try to ensure I get the best available deals for phone and wifi. Jordan has been especially helpful.
2025年7月14日
自発的なレビュー
Vodafone UK - Inverness からの回答
Hey George,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Marc was so helpful and knowledgeable
Marc was so helpful and knowledgeable. He restored my faith in the Inverness store.
2025年7月12日
自発的なレビュー
Vodafone UK - Inverness からの回答
Hey there,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
We were so impressed by the clear…
We were so impressed by the clear communication, understanding of our needs and levels of engagement from the team members. Professional and polite! Thank you
2025年7月11日
自発的なレビュー
Vodafone UK - Inverness からの回答
Hey Fiona,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Lachlan, The Customer Assistant
I came into store with my dad to sort out my Iphone, we were served by Lachlan who not only helped sorting out my old phone but gave us a great deal for getting a new one (as I was due an upgrade). He was very helpful and knowledgeable and although the store's computers weren't working very well, he helped us quickly and efficiently.
2025年6月30日
自発的なレビュー
Vodafone UK - Inverness からの回答
Hey Abby,
Thanks for the lovely review and fantastic support for Lachlan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent service would definitely recommend!
Cameron was incredibly patient helping my Mum upgrade her phone. He explained everything as he went and set up her new phone. Can’t recommend the customer service enough. Thank you.
2025年6月21日
自発的なレビュー
Vodafone UK - Inverness からの回答
Hi Natalie. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jordan was fantastic
Jordan was fantastic. Patient and helpful and did everything he could to meet needs at good price. Would recommend to others. I am not phone savvy. He explained things v well.
2025年6月13日
自発的なレビュー
Vodafone UK - Inverness からの回答
Hi Louise. Thank you for your review for Jordan. It's always lovely to read such fab feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I excellent customer care by Cameron
I had the pleasure of being assisted by courteous employee by the name of Cameron. Got me an amazing deal
2025年6月6日
自発的なレビュー
Vodafone UK - Inverness からの回答
Hi Carolyn, we are pleased to hear about your fantastic recent experience. It's great to hear Cameron was so helpful Thank you for your 5 star feedback. We hope you enjoy your amazing deal.
Thanks,
Vodafone Social Media Team
Lachlan from Inverness store 100%…
Lachlan from Inverness store 100% experience 11 out of 10
2025年6月5日
自発的なレビュー
Vodafone UK - Inverness からの回答
Hi Donna.
We're happy to hear that you had such a wonderful experience in our Inverness store. Thank you for taking the time to leave us this great feedback!
Vodafone Social Media Team
Knew what I wanted and Ross had all the…
Knew what I wanted and Ross had all the answers. Very professional and polite.
2025年6月4日
自発的なレビュー
Vodafone UK - Inverness からの回答
Hey Stephen,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Cameron, the Branch Manager, is excellent.
Cameron, the Branch Manager, was fantastic. His ability to upsell so naturally with relevant products from just speaking with me and taking the time to understand my needs was great. I came into the shop quite late at 5pm knowing they shut at 5.30pm however Cameron assured me he was in no rush and wanted to help as much as possible. He took his time and did not rush me which was very much appreciated. This alone made me go for the more expensive option as I could take the time to make a decision.
The other members of staff that were also working were very friendly and a credit to the store.
Thank you all!
I am still waiting to hear from Vodafone as to when my new phone and iPad will be available for collection from the store - it would be great to get an update soon.
It would also be good if the Inverness had a direct number so I could call for an update however I can understand why they don't have this.
2025年5月31日
自発的なレビュー
Vodafone UK - Inverness からの回答
Hey Fiona,
I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for Cameron & staff.
If you ever need assistance, please feel free to contact the Social Media team via Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Vodafone UK - Inverness からの回答
Hey Blair,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Absolutely top class service from James…
Absolutely top class service from James who has the patience of a saint and comforting knowledge - a credit to Vodafone.
2025年5月15日
自発的なレビュー
Vodafone UK - Inverness からの回答
Hey Robert,
Thanks for the lovely review and fantastic support for *AGENT NAME*.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Brilliant service from Lachlan today
Brilliant service from Lachlan today, knowledgeable, interested, helpful, quick to explain and reassuring.
Pleasure to have his support. You should be very happy Vodafone.
2025年5月11日
自発的なレビュー
Vodafone UK - Inverness からの回答
Hey John,
Thanks for the lovely review and fantastic support for Lachlan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Jordan was extremely helpful and I have…
Jordan was extremely helpful and I have come away with a phone and package I am very happy with. He answered all my questions in plain English which makes life so much easier. Thank you
2025年5月9日
自発的なレビュー
Vodafone UK - Inverness からの回答
Hey Jane,
Thanks for the lovely review and fantastic support for Jordan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Had visit at Inverness eastgate branch…
Had visit at Inverness eastgate branch and gentleman name Jordan was really good service , sorted my problem
2025年5月3日
自発的なレビュー
Vodafone UK - Inverness からの回答
Hey Moaj ,
Thanks for the lovely review and fantastic support for Jordan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Just had my time wasted and didn’t get…
Just had my time wasted and didn’t get my issues resolved! 😔
Just to add to the insult didn’t even get a call back from the manager I spoke after explaining I wasted an hour and a half.
2025年4月25日
自発的なレビュー
Vodafone UK - Inverness からの回答
Hey Eugenio,
We sincerely apologize for the problems you've faced with our service. We assure you that our customers are out topmost priority.
This is not the experience we want to provide, and we regret any inconvenience it has caused. We take this issue you've faced very seriously and address it internally to ensure it does not happen.
If you have any pending query or concern, or have not received the resolution you were looking for, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
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