Rumail was great in explaining everything, making sure we had the package that suited us and not just selling the most expensive package. He made sure we understood what was happening and that we were... もっと見る
企業が回答しました
Unit L30 , Trafford Centre, M17 8BL Manchester, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
Rumail was great in explaining everything, making sure we had the package that suited us and not just selling the most expensive package. He made sure we understood what was happening and that we were... もっと見る
企業が回答しました
Rumail kindly helped me with a problem I was having with my phone. Everything was explained to me in a professional and confident manner. I have now updated my phone. Excellent customer service.
Got my 2 new phones sorted with Sean. He had great customer service and overall was a lovely lad, ill be looking into the tablet you recommended!
企業が回答しました
Changed my sim card Sarah was very pleasant and knowledgeable regarding the service vidaphobe offered She went through every step with me. Highly recommend Sarah.Really pleased with the service.
企業が回答しました
当該企業による記述
Unit L30 , Trafford Centre, M17 8BL, Manchester, 英国
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very disappointed with the Vodafone Fix & Go repair service. I booked an appointment for a phone battery replacement, and after collecting my device I noticed that the bottom screws were completely missing. Returning a customer’s phone in this condition is extremely careless and unprofessional.
This not only affects the quality and appearance of the device, but could also compromise the phone’s water and dust resistance. After paying for a professional repair service, I expected much better attention to detail.
I hope Vodafone takes this issue seriously and improves their quality checks before returning devices to customers.

Vodafone UK - Manchester Trafford からの回答
I strongly warn people not to join Vodafone. I canceled my contract due to their consistently poor network service, and despite this, they still charged me the full amount for cancellation. Please be careful and avoid them."

Vodafone UK - Manchester Trafford からの回答
Muhammad very very attentive solved a problem for me that Vodafone call centre couldn’t solve for 8 months thank you

Vodafone UK - Manchester Trafford からの回答
Kian was lovely and very helpful, gave very professional service while getting a new phone.

Vodafone UK - Manchester Trafford からの回答
I had an issue with my phone when taking pics there was a green filter so i bookes in with fix n go and left mt phone with them for an hour. When i received the phone back i still had the same issue so i asked the staff if he could have a proper look onto why i am still having the issue after changing the lens. I left my phone for a day and came to pick it up the following day. Whilst trying to take pics my phone kept switching off. Bare in mind i didnt have this issue before hand. I did receive a refund as they couldnt fix it however my phone has been messed around with. I took the phone to another shop and was advised my mother board was gone. So vodafone have messed my phone up and caused me £200 expense due to damaging my phone. Wouldnt recommend

Vodafone UK - Manchester Trafford からの回答
Came into store a few weeks ago to seek help about my phone at the Trafford branch and was barely even acknowledged and shrugged off. I had to go to the city centre branch who were amazing but such disappointing service

Vodafone UK - Manchester Trafford からの回答
Went to Trafford Centre at Manchester Sunday 29 March @ Pm as husband as lost his phone. Lovely girl called Aya helped us get sorted with me phone etc really great customer service and polite friendly and professional.

Vodafone UK - Manchester Trafford からの回答
What lovely positive staff … so helpful and knowledgeable

Vodafone UK - Manchester Trafford からの回答
Ammaar Bapu was helpful and friendly and really accommodating in terms of a compex business account problem.

Vodafone UK - Manchester Trafford からの回答
Kian treated us amazing and it’s five star service and first time we ever got treated amazing like this and has the best attitude to us and treated us amazing god bless him

Vodafone UK - Manchester Trafford からの回答
Joe has been extremely helpful and gave me a better deal then any of the competitors, no brainer really

Vodafone UK - Manchester Trafford からの回答
Kian in Fix & Go was really helpful and prompt!

Vodafone UK - Manchester Trafford からの回答
kian was by far the most professional and knowledgeable young man we have ever
had the pleasure to renew my contract with.
your company is so very lucky to have this young man as an ambassador for Vodafone.

Vodafone UK - Manchester Trafford からの回答
I have visited Vodafone Trafford and Sarah has helped us a lot and was very kind and humble.all other staff was really helpful.

Vodafone UK - Manchester Trafford からの回答
Seriously folks, avoid Vodafone UK. I have been with them since the late 1980's and have had the odd glitch with the service over the years. However on Saturday morning my iPhone decided that it wouldn't receive a mobile signal. So no access to the internet, calls or texts. I went to the Trafford centre Vodafone store on Sunday morning and after a bit of faffing about I was provided with a new sim as I was told the old one had, for what ever reason, become corrupted. I was told that it usually takes from one hour to a maximum of 24 hours for the sim to go online. We are now on Monday evening (09/02/2026) and I still cant access mobile data, texts and calls. If this happens to you you cant access your account details from the Vodafone app or online as it requires you to accept a text for security purposes. I've done the lot, followed all the advice online, been on to the completely useless Tobi web assistant and then have spoken to an online customer service agent who then tells me it can sometimes be longer than 24 hours for the sim to go live. They assured me that it was being pushed through as a priority. 🤣 and I'm still here at 22.43 hrs on Monday 09/02/2026 with no access to mobile data. So the next step is to completely ditch Vodafone ( I was going to spend around £1100.00 on a new iPhone) and do my very best to speak to as many people as I can and let them know what a completely rubbish outfit they have turned into. The vengeance side of all this will be the ending of a commercial contract to the value of around £12000.00 per annum to Vodafone. That should smart a bit. 😉

Vodafone UK - Manchester Trafford からの回答
On entering the store we started talking to a lovely guy, he introduced himself as AJ, we sat down with him and my self and my partner both wanted to update our sim only contracts, AJ found us both a fabulous deal each, much better than what we both had.
He went above and beyond and was so knowledgeable he must be a credit to your company.
He then helped me with things I wasn't sure about on my phone, he never rushed anything he took his time explaining everything, I left the store very happy so thankyou AJ you are such a kind and likeable guy. We will be back when needs be xx

Vodafone UK - Manchester Trafford からの回答
Great communications
Easy process left the phone to get screen fixed while I browsed trafford centre

Vodafone UK - Manchester Trafford からの回答
I recently received excellent customer service from Kian at Vodafone in the Trafford Centre. His politeness, patience, customer focus, and problem-solving skills were outstanding. I really appreciated the help. Customers want that.

Vodafone UK - Manchester Trafford からの回答
Kian Law was absolutely fantastic - he was able to sort out all of my technical issues immediately. I will definitely be coming into the Trafford centre store if I have any difficulties again - thank you Kian you star.

Vodafone UK - Manchester Trafford からの回答
The sales advisor Kian was very attentive and provided excellent customer service. Very personable young man. I was in Vodafone for a considerable amount of time but he made me feel very comfortable. I was offered a bottle of water due to the length of time I was in the shop. Great customer service!!

Vodafone UK - Manchester Trafford からの回答
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