Patrycja is a gem. She was a really great help to open a business account and adding several numbers to it. (took 3 hours) Efficient, kind and helpful.
企業が回答しました
所在地
所在地を変更85 Northbrook Street, RG14 1AE Newbury, GB
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レビュアーのコメントを見てみましょう
Patrycia v knowledge and nothing was too much of a problem for her. Found us some amazing deals and has saved us money more importantly. Fantastic member of staff who deserves a reward and recognition... もっと見る
企業が回答しました
Josh has been amazing, after being messed around and highly stressed by unhelpful Vodafone staff on the phone, in store Josh was helpful, knowledgeable and highly efficient. He sorted out an eSIM/phy... もっと見る
企業が回答しました
Angelo made our experience a lot less stressful than it could have been. He managed to work through all our options and presented us with the best deal options available to us - something that isn’t a... もっと見る
企業が回答しました
企業情報
Vodafone UK - Newbury Northbrook について
当該企業による記述
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
連絡先
85 Northbrook Street, RG14 1AE, Newbury, 英国
4.7
優良
364件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
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When we entered the store an assistant…
When we entered the store an assistant approached us, didn’t say good afternoon and how are you, just stood there, I asked a simple question about my phone, he didn’t respond, just took my phone, started scrolling up and down, didn’t engage, carried on scrolling up and down, it was actually embarrassing, he clearly didn’t have a clue, I said to him “ would one of your colleagues know” he then waved over a colleague and rudely walked back to his desk!!! We were gobsmacked…. His name was Femi. Selena came to our rescue who always goes that extra mile to help, so what was a minus star ended up being 5 stars, thank you Selena, Femi needs manners first and customer relations tutorial.
2026年1月17日
自発的なレビュー
Vodafone UK - Newbury Northbrook からの回答
Hey Swan,
We sincerely apologize for the service you experienced and for not meeting your expectations in terms of support. Thank you for your valuable feedback; please be assured that it is not our intention to deliver anything less than excellent service. Please come chat to my team on Facebook at vodafone.uk/2Fpnah2
Thanks,
Vodafone Social Media Team
Absolute nightmare with Vodafone
Absolute nightmare I left virgin and joined Vodafone 150 plus. Openreach turned up at 08.30am and fitted in everything at 10.30 and tested it when I was there. They said everything will be connected in one hour but it never worked out. I rang Vodafone Mohammad answered said I was connected at 10.00am. it is now 13.00 no WiFi. Mohammed said he will look into it he said he will ring me back between 15.00 and 17.00 in that time it started working he rang back I said thank you it's all working. 30 minutes later it all went. I rang Vodafone again and Esham answered I told him what happened he said he will sort it out I was on the phone for a hour with him trying to sort the problem out then he hung up. I was really fed up I would like to put a swear word in but I can't. Now I have WiFi I did a speed check and all I got is 20Mbps I am paying for 150Mbps. I wish I stayed with virgin media broadband for the sake of saving £2 it's not worth it.
2026年1月14日
自発的なレビュー
Vodafone UK - Newbury Northbrook からの回答
Hey,
We sincerely apologize for the service you experienced and for not meeting your expectations in terms of support. Thank you for your valuable feedback; please be assured that it is not our intention to deliver anything less than excellent service. Please come chat to my team on Facebook at vodafone.uk/2Fpnah2.
Thanks,
Vodafone Social Media Team
Cameron of your Newbury branch saw me…
Cameron of your Newbury branch saw me immediately I entered the store. He was polite, friendly and efficient. He resolved my issue to my full satisfaction.
2026年1月14日
自発的なレビュー
Vodafone UK - Newbury Northbrook からの回答
Hi Rod,
Thank you so much for your wonderful review and the amazing support you’ve shown for Cameron —it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Selena is amazing
Selena is amazing! She is always there to help me sort out any problems I have with phone, broadband and always has my best interests at heart.
2026年1月12日
自発的なレビュー
Vodafone UK - Newbury Northbrook からの回答
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Cameron from the Newbury store was super efficient and really…
Cameron was super efficient and really listened to what I was asking for. Managed to get me a great deal
2026年1月11日
自発的なレビュー
Vodafone UK - Newbury Northbrook からの回答
Hey Georgi,
Thanks for the lovely review and fantastic support for Cameron.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great help!
Simple question about roaming led to checking my tariffs and saving me money (as well as fixing the roaming question. Thank you!
2026年1月10日
自発的なレビュー
Vodafone UK - Newbury Northbrook からの回答
Hey J R,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Vodafone UK - Newbury Northbrook からの回答
Hey Elizabeth,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Data usage ‼️
Absolutely disgusted, workers are liars, data usage goes down so fast 1GB = gone in 5 minutes! Very expensive prices as well : 15 GB for £30!? What a waste, I don’t recommend people to use this!
2026年1月8日
自発的なレビュー
Vodafone UK - Newbury Northbrook からの回答
hey there,
Thank you for sharing your feedback. We’re really sorry to hear about your experience and that you feel let down by both the service and pricing. We never want our customers to feel misled or dissatisfied, and we take concerns about data usage and value for money very seriously.
We’d like to look into your account in more detail to understand what happened with your data allowance and discuss the best options available for you. Please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Selena was marvellous...sorted me out…
Selena was marvellous...sorted me out completely and made sure everything was working correctly
2026年1月7日
自発的なレビュー
Vodafone UK - Newbury Northbrook からの回答
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Selena removed a virus very fast and…
Selena removed a virus very fast and efficient.
2026年1月6日
自発的なレビュー
Vodafone UK - Newbury Northbrook からの回答
Hey Robert,
Thanks for the lovely review and fantastic support for Selena.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Josh was our sales advisor …
Josh was our sales advisor he was very clear and professional and a pleasure to deal with and we got 2 new phone plans today well done great service Josh
2025年12月30日
自発的なレビュー
Vodafone UK - Newbury Northbrook からの回答
Hey Ted,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Vodafone UK - Newbury Northbrook からの回答
Hey Richard,
We truly appreciate your kind words and the amazing support you’ve shown for Josh.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Vodafone UK - Newbury Northbrook からの回答
Hey Megan,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Newbury store great service cameron…
Newbury store great service cameron served us .
2025年12月5日
自発的なレビュー
Vodafone UK - Newbury Northbrook からの回答
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Absolutely fantastic service from…
Absolutely fantastic service from Andrei at the Newbury store today!
2025年12月5日
自発的なレビュー
Vodafone UK - Newbury Northbrook からの回答
Hey Patricia,
Thanks for the lovely review and fantastic support for Andrei.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Cameron is the man!
Cameron from the Newbury store is an absolute gent! Went above and beyond for me in a very short notice situation! Couldn’t be happier, will recommend him always!
2025年12月2日
自発的なレビュー
Vodafone UK - Newbury Northbrook からの回答
Hey Aaron,
Thanks for the lovely review and fantastic support for Cameron.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Absolutely amazing.
Absolutely amazing.. really helpful and lovely guy.. great team member of Vodafone.
2025年12月2日
自発的なレビュー
Vodafone UK - Newbury Northbrook からの回答
Hey Joanne,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Cameron Very professional nothing to…
Cameron Very professional nothing to much trouble and saved me money on my monthly bill
2025年12月2日
自発的なレビュー
Vodafone UK - Newbury Northbrook からの回答
Hey Dawn,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Josh is amazing and very,very…
Josh is amazing and very,very helpfull.He find for me very good offer.Thank you(
2025年12月2日
自発的なレビュー
Vodafone UK - Newbury Northbrook からの回答
Hey Anna,
Thanks for the lovely review and fantastic support for Josh.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
A lovely young man called Cameron…
A lovely young man called Cameron served me and was happy to help me sort out a new phone and contract A super experience everything explained perfectly and helped out with the set up as I was having problems I would seriously recommend coming in to the Newbury store and ask for Cameron a super nice guy 👍🏼😃
2025年12月2日
自発的なレビュー
Vodafone UK - Newbury Northbrook からの回答
Hey Amanda,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
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