Vodafone UK - Newcastle Eldon Square レビュー 

195
•
TrustScore 5段階評価の4.5

4.7

10 Douglas Way, Eldon Square, NE1 7XW Newcastle, GB

•

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5つ星のうち5の評価

The Aussie retail adviser - Will - in the Newcastle Upon Tyne (Eldon Square) Branch was the entire reason why I stayed with Vodafone/Three. He supported me and my mum despite all of my hassle, and was... もっと見る

企業が回答しました

5つ星のうち5の評価

Andrew was efficient, knowledgeable, friendly and patient. He explained everything clearly and did not treat us like idiots which we appreciated. We would recommend Andrew highly and were happy wit... もっと見る

企業が回答しました

5つ星のうち5の評価

Andrew fantastic service from start to finish with myself and wife. Two new upgrades , honest , genuine colleague an asset to Vodafone. Personal thanks couldn’t done more to help. Taz Manager also sup... もっと見る

企業が回答しました

5つ星のうち5の評価

I visited Vodafone, Eldon Square, Newcastle with account and contract queries on my families 4 mobiles. We dealt with a young lady called Sam, she was patient, thorough and extremely helpful. S... もっと見る

企業が回答しました


企業情報


連絡先

  • 10 Douglas Way, Eldon Square, NE1 7XW, Newcastle, 英国

4.7

優良

TrustScore 5段階評価の4.5

195件のレビュー

5つ星
4つ星
3つ星
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1つ星

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この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

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4.7

すべてのレビュー

(195)

過去12か月のレビュー数: 42,851件

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5つ星のうち5の評価

Outstanding Support from Alex at Eldon Square – Highly Recommended

I’d like to share how fantastic my experience was with Alex at the Vodafone store in Eldon Square, Newcastle. From the moment I walked in, he was welcoming, professional, and genuinely interested in helping me find the best options for my situation.

I had quite a lot to sort out—upgrading my phone, setting up a new contract for my brother, and deciding what to do with my current device. Alex explained everything clearly, answered all my questions in detail, and never made me feel rushed or pressured.

What really stood out was the time and care he put into making sure I had all the information I needed. He even spent time with me planning everything out on one day, but we ran out of time to complete the sale. He then arranged to be available the next day at an agreed time so I could pop back in and finalise everything without any hassle.

Even after I’d set up the contracts, Alex was happy to answer extra questions about things I might be interested in in the future, like tablets and other devices. It really felt like he cared about getting everything right rather than just making a sale.

It’s rare to come across this level of service these days, and I left feeling completely confident and happy with the choices I’d made.

Thank you, Alex, for going above and beyond. You’re a credit to Vodafone, and I really appreciate all your help.

2025年7月3日
自発的なレビュー
Vodafone UK - Newcastle Eldon Square ロゴ

Vodafone UK - Newcastle Eldon Square からの回答

Hey Rhys,

Thanks for the lovely review and fantastic support for Alex.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Efficient and friendly

Efficient and friendly

2025年6月21日
自発的なレビュー
Vodafone UK - Newcastle Eldon Square ロゴ

Vodafone UK - Newcastle Eldon Square からの回答

Hi. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Extremely helpful I'm very satisfied…

Extremely helpful I'm very satisfied and grateful for time and advise

2025年6月21日
自発的なレビュー
Vodafone UK - Newcastle Eldon Square ロゴ

Vodafone UK - Newcastle Eldon Square からの回答

Hi Paula. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Gemma was super helpful sorting my plan…

Gemma was super helpful sorting my plan out wnd switching.

2025年6月12日
自発的なレビュー
Vodafone UK - Newcastle Eldon Square ロゴ

Vodafone UK - Newcastle Eldon Square からの回答

Hey Dannah,

Thanks for the lovely review and fantastic support for Gemma.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Gemma was incredibly helpful and…

Gemma was incredibly helpful and knowledgeable and provided very friendly service. Absolutely spot on and an asset to the business

2025年6月4日
自発的なレビュー
Vodafone UK - Newcastle Eldon Square ロゴ

Vodafone UK - Newcastle Eldon Square からの回答

Hey Ollie,

Thanks for the lovely review and fantastic support for Gemma.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち1の評価

My 30 dollar (Canadian) SIM card…

My 30 dollar (Canadian) SIM card stopped working after 24 hours. Despite reaching out to the company numerous times, I was told that there was “nothing they could do”, except sell me a new SIM card for the same amount of money. I wouldn’t be hurrying back there to use their “service” again. Very disappointed.

2025年5月16日
自発的なレビュー
Vodafone UK - Newcastle Eldon Square ロゴ

Vodafone UK - Newcastle Eldon Square からの回答

Hi Pat,

We’re truly sorry to hear about your experience and completely understand your frustration. It’s deeply concerning that you’ve had to go through this. This is certainly not the level of service or accountability we strive to uphold.

If you would like this to be raised as an official complaint, and you have already spoken to the relevant Teams but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks
Vodafone Social Media Team

5つ星のうち5の評価

Great service

Great service. Friendly and knowledgeable staff

2025年5月6日
自発的なレビュー
Vodafone UK - Newcastle Eldon Square ロゴ

Vodafone UK - Newcastle Eldon Square からの回答

Hey Jamie,

Thanks for the lovely review and fantastic support for our staff.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Great !

Had issues trying to order a sim online went into store to see if they could help Reece and Dan were really helpful was sorted within 15 mins

2025年5月5日
自発的なレビュー
Vodafone UK - Newcastle Eldon Square ロゴ

Vodafone UK - Newcastle Eldon Square からの回答

Hey Hannah,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Good and very helpful

Good and very helpful

Reece and Danny

2025年5月5日
自発的なレビュー
Vodafone UK - Newcastle Eldon Square ロゴ

Vodafone UK - Newcastle Eldon Square からの回答

Hey Gemma,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Impeccable customer service!

Amazing customer service in store today at Eldon Square, Newcastle. The lady Steph was very helpful, and here's knowledge was impeccable. A credit to the company to be honest. She made the process of our new phone upgrade seamless. An all round 11/10 from us! 👍

2025年5月3日
自発的なレビュー
Vodafone UK - Newcastle Eldon Square ロゴ

Vodafone UK - Newcastle Eldon Square からの回答

Hey Liz,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Great experience

Great experience. Really helpful and knowledgable

2025年5月3日
自発的なレビュー
Vodafone UK - Newcastle Eldon Square ロゴ

Vodafone UK - Newcastle Eldon Square からの回答

Hey Chris,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Jen was very very helpful and the fact…

Jen was very very helpful and the fact she could do sign language due to me being deaf was an amazing better experience. Felt at home and she is a credit to Vodafone and deserves a large pay rise. Thanks again.

2025年4月14日
自発的なレビュー
Vodafone UK - Newcastle Eldon Square ロゴ

Vodafone UK - Newcastle Eldon Square からの回答

Hi Andrew,

Thank you so much for sharing this wonderful feedback! It’s fantastic to hear about your positive experience with Jen—her ability to use sign language and make you feel at home is truly commendable. She is indeed a credit to Vodafone, and we’ll make sure your kind words are shared with her and the team.

If you ever need any assistance, our Social Media team is here to help. You can reach us on Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again for taking the time to let us know about your experience!
The Vodafone Social Media Team

5つ星のうち5の評価

Friendly and helpful, she tried to get me the best deal.

Friendly staff

2025年4月8日
自発的なレビュー
Vodafone UK - Newcastle Eldon Square ロゴ

Vodafone UK - Newcastle Eldon Square からの回答

Hey Ayomide,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Gemma who was cthe sales person was…

Gemma who was cthe sales person was friendly and very helpful. A credit to Vodafine.

2025年4月7日
自発的なレビュー
Vodafone UK - Newcastle Eldon Square ロゴ

Vodafone UK - Newcastle Eldon Square からの回答

Hey Alex,

Thanks for the lovely review and fantastic support for Gemma.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Perfect!

Very friendly environment, great service and they fixed my issue straight away!

2025年4月5日
自発的なレビュー
Vodafone UK - Newcastle Eldon Square ロゴ

Vodafone UK - Newcastle Eldon Square からの回答

Hey Alexa,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Fabulous

Fabulous, customer service 👍🏻 Alex was very patient while dealing with my difficult requests. Well done - what a star x

2025年4月1日
自発的なレビュー
Vodafone UK - Newcastle Eldon Square ロゴ

Vodafone UK - Newcastle Eldon Square からの回答

Hey,

Thanks for the lovely review and fantastic support for Alex.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Excellent customer service from Reece

Excellent customer service from Reece, very helpful and informative

2025年3月19日
自発的なレビュー
Vodafone UK - Newcastle Eldon Square ロゴ

Vodafone UK - Newcastle Eldon Square からの回答

Hi Judith,

Thanks for taking your time to leave this review for Reece. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

5つ星のうち5の評価

Extremely friendly and helpful staff

Extremely friendly and helpful staff, especially Steph. Made me cfeel comfortable as a customer with no pressure to make a purchase.

2025年3月19日
自発的なレビュー
Vodafone UK - Newcastle Eldon Square ロゴ

Vodafone UK - Newcastle Eldon Square からの回答

Hi Lauren,

We’re grateful for your fantastic feedback, thank you! If you ever need help again, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

5つ星のうち5の評価

First class experience

First class experience
Gemma was fantastic and a credit to the business.

2025年3月4日
自発的なレビュー
Vodafone UK - Newcastle Eldon Square ロゴ

Vodafone UK - Newcastle Eldon Square からの回答

Hi Mark,

Thank you for taking the time to review.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

5つ星のうち5の評価

I had a great experience in the…

I had a great experience in the Newcastle Store today. Reece was really helpful in explaining which plan is best for me at the best price (especially as I’m going to Australia for a year)! Thanks so much again.

2025年3月3日
自発的なレビュー
Vodafone UK - Newcastle Eldon Square ロゴ

Vodafone UK - Newcastle Eldon Square からの回答

Hello Victoria,

It's always our aim to provide a helpful service, so it's great to hear that Reece delivered! We really appreciate you taking the time to leave feedback on your recent experience.

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

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