The Aussie retail adviser - Will - in the Newcastle Upon Tyne (Eldon Square) Branch was the entire reason why I stayed with Vodafone/Three. He supported me and my mum despite all of my hassle, and was... もっと見る
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10 Douglas Way, Eldon Square, NE1 7XW Newcastle, GB
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The Aussie retail adviser - Will - in the Newcastle Upon Tyne (Eldon Square) Branch was the entire reason why I stayed with Vodafone/Three. He supported me and my mum despite all of my hassle, and was... もっと見る
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Andrew was efficient, knowledgeable, friendly and patient. He explained everything clearly and did not treat us like idiots which we appreciated. We would recommend Andrew highly and were happy wit... もっと見る
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Andrew fantastic service from start to finish with myself and wife. Two new upgrades , honest , genuine colleague an asset to Vodafone. Personal thanks couldn’t done more to help. Taz Manager also sup... もっと見る
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I visited Vodafone, Eldon Square, Newcastle with account and contract queries on my families 4 mobiles. We dealt with a young lady called Sam, she was patient, thorough and extremely helpful. S... もっと見る
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当該企業による記述
10 Douglas Way, Eldon Square, NE1 7XW, Newcastle, 英国
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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I’d like to share how fantastic my experience was with Alex at the Vodafone store in Eldon Square, Newcastle. From the moment I walked in, he was welcoming, professional, and genuinely interested in helping me find the best options for my situation.
I had quite a lot to sort out—upgrading my phone, setting up a new contract for my brother, and deciding what to do with my current device. Alex explained everything clearly, answered all my questions in detail, and never made me feel rushed or pressured.
What really stood out was the time and care he put into making sure I had all the information I needed. He even spent time with me planning everything out on one day, but we ran out of time to complete the sale. He then arranged to be available the next day at an agreed time so I could pop back in and finalise everything without any hassle.
Even after I’d set up the contracts, Alex was happy to answer extra questions about things I might be interested in in the future, like tablets and other devices. It really felt like he cared about getting everything right rather than just making a sale.
It’s rare to come across this level of service these days, and I left feeling completely confident and happy with the choices I’d made.
Thank you, Alex, for going above and beyond. You’re a credit to Vodafone, and I really appreciate all your help.

Vodafone UK - Newcastle Eldon Square からの回答

Vodafone UK - Newcastle Eldon Square からの回答
Extremely helpful I'm very satisfied and grateful for time and advise

Vodafone UK - Newcastle Eldon Square からの回答
Gemma was super helpful sorting my plan out wnd switching.

Vodafone UK - Newcastle Eldon Square からの回答
Gemma was incredibly helpful and knowledgeable and provided very friendly service. Absolutely spot on and an asset to the business

Vodafone UK - Newcastle Eldon Square からの回答
My 30 dollar (Canadian) SIM card stopped working after 24 hours. Despite reaching out to the company numerous times, I was told that there was “nothing they could do”, except sell me a new SIM card for the same amount of money. I wouldn’t be hurrying back there to use their “service” again. Very disappointed.

Vodafone UK - Newcastle Eldon Square からの回答

Vodafone UK - Newcastle Eldon Square からの回答
Had issues trying to order a sim online went into store to see if they could help Reece and Dan were really helpful was sorted within 15 mins

Vodafone UK - Newcastle Eldon Square からの回答

Vodafone UK - Newcastle Eldon Square からの回答
Amazing customer service in store today at Eldon Square, Newcastle. The lady Steph was very helpful, and here's knowledge was impeccable. A credit to the company to be honest. She made the process of our new phone upgrade seamless. An all round 11/10 from us! 👍

Vodafone UK - Newcastle Eldon Square からの回答

Vodafone UK - Newcastle Eldon Square からの回答
Jen was very very helpful and the fact she could do sign language due to me being deaf was an amazing better experience. Felt at home and she is a credit to Vodafone and deserves a large pay rise. Thanks again.

Vodafone UK - Newcastle Eldon Square からの回答

Vodafone UK - Newcastle Eldon Square からの回答
Gemma who was cthe sales person was friendly and very helpful. A credit to Vodafine.

Vodafone UK - Newcastle Eldon Square からの回答
Very friendly environment, great service and they fixed my issue straight away!

Vodafone UK - Newcastle Eldon Square からの回答
Fabulous, customer service 👍🏻 Alex was very patient while dealing with my difficult requests. Well done - what a star x

Vodafone UK - Newcastle Eldon Square からの回答
Excellent customer service from Reece, very helpful and informative

Vodafone UK - Newcastle Eldon Square からの回答
Extremely friendly and helpful staff, especially Steph. Made me cfeel comfortable as a customer with no pressure to make a purchase.

Vodafone UK - Newcastle Eldon Square からの回答
First class experience
Gemma was fantastic and a credit to the business.

Vodafone UK - Newcastle Eldon Square からの回答
I had a great experience in the Newcastle Store today. Reece was really helpful in explaining which plan is best for me at the best price (especially as I’m going to Australia for a year)! Thanks so much again.

Vodafone UK - Newcastle Eldon Square からの回答
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