Chloe, in the Shrewsbury branch was amazing. Patient, supportive and gives and clear indication that she cares. Thanks so much. Lee
企業が回答しました
所在地
所在地を変更33 Pride Hill, SY1 1DP Shrewsbury, GB
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レビュアーのコメントを見てみましょう
Went into store to talk as needed help regarding roaming for an upcoming holiday! Was served by the helpful Ed, who even got me a better deal on my sim deal than what I was currently paying! Great se... もっと見る
企業が回答しました
Charlotte couldn't have been more helpful assisting me with my upgrade. Knowledgeable, attentive and patient, she helped me select the phone that was right for me (on a very competitive tariff) and... もっと見る
企業が回答しました
Excellent service from Merlin this afternoon. Merlin went through all my available options, explaining everything clearly. I feel I got the best deal for my needs. Very happy with my purchase and th... もっと見る
企業情報
Vodafone UK - Shrewsbury について
当該企業による記述
連絡先
33 Pride Hill, SY1 1DP, Shrewsbury, 英国
4.9
優良
186件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
この企業を閲覧した人は、以下の企業も閲覧しています。
Useless customer service
I have been a customer of vodafone for nearly 2 years. I was an employee working at the store and I was given an employee discount when I set up my contract. I have been trying to email and do everything I can since I’ve started the contract bearing in mind I have been in it now for awhile They have not allowed me to get the full discount that I’m supposed to be getting so I’ve been paying more money this whole time and they have not done anything about it and no matter how hard I try I’ve given them my employee number I’ve done everything I can And nothing has been done really not happy I have paid over £250 more than I should have. 
Re: i don’t know how to reply publicly as i would be sharing personal details
2025年7月25日
自発的なレビュー
Vodafone UK - Shrewsbury からの回答
Hi Will , Thank you for reaching out and for your continued loyalty to Vodafone over the past two years. I truly appreciate you sharing your experience, and I’m really sorry to hear about the ongoing issue with your employee discount not being applied correctly. I understand how frustrating and disappointing this must be, especially given all the effort you’ve made to resolve it.
I’d like to help get this sorted as quickly as possible. Could you please share any reference numbers from your previous communication or a copy of your original contract if available? I’ll ensure this is escalated to the right team for a full review.
If you still need any help with this or would like us to look into anything further, please come and chat to us over on Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
Very helpful experience
Very helpful experience. Jack and Edward gave very good service. Shrewsbury shop is easy to get to.
2025年7月9日
自発的なレビュー
Vodafone UK - Shrewsbury からの回答
Hey Christopher,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Vodafone UK - Shrewsbury からの回答
Hey Allan,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service from Jack transferring…
Great service from Jack transferring from my own to new phone
2025年6月26日
自発的なレビュー
Vodafone UK - Shrewsbury からの回答
Hey There,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Brilliant as usual
I have been with Vodafone for over 30 years and as usual the staff are helpful, knowledgable and work to get everything sorted out as quickly as possible. Always good
2025年6月20日
自発的なレビュー
Vodafone UK - Shrewsbury からの回答
We're happy to hear that our staff has consistently provided helpful and knowledgeable service for you over the past 30 years. We appreciate your continued loyalty and positive feedback!
If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
We went to see Josh for a new phone and…
We went to see Josh for a new phone and everything was done within 15 minutes. He transferred my data from my old phone and got this all done for me while I went out for an hour. Thank you
2025年6月17日
自発的なレビュー
Vodafone UK - Shrewsbury からの回答
Hi Jacky. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Early Upgrade
Thank you very much to Ed and the team for helping me early upgrade today! You were great even with the technical challenges from the computer. Wish you all the best, thanks again!
2025年6月11日
自発的なレビュー
Vodafone UK - Shrewsbury からの回答
Hey there,
Thanks for the lovely review and fantastic support for Ed.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Jack was really helpful and…
Jack was really helpful and knowledgeable in helping me sort out a new phone :)
2025年5月31日
自発的なレビュー
Vodafone UK - Shrewsbury からの回答
Hey Taylor,
Thanks for the lovely review and fantastic support for Jack. We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Jack was brilliant
Jack was brilliant, sorted everything I needed quickly and got the best deal for me. 10/10 service
2025年5月26日
自発的なレビュー
Vodafone UK - Shrewsbury からの回答
Hey there,
Thanks for the lovely review and fantastic support for Jack. We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Poor customer service
Excellent, so good and honest. The best experience I've had in mobile phone shop.
Update: I was told phone number would change over by 4pm Tuesday. Still not changed by this evening Wednesday. Phoned the customer service and was told the request had not been actioned. So they had to do this today so will not be able to use phone until Fri/ Sat. A full week after purchase so told customer advisor that I was paying under 2 contracts due to their error, told to take it up with the shop as it was my word and I cannot prove it as they have no record! 😡 So basically called a liar. Then thought maybe I should double check the package I've been sold. Went onto my vodaphone could not access, they asked for a password. Never had one so. Tried to set up a new account for it to stare I already had one. So clicked on forgot password. Came up that an email has been sent to my email but the email address doesn't exist or if it does, does not belong to me which is worrying that my data could be breached. So I phone again to be told they cannot amend my email address. I now have to go back to the shop on Saturday to sort it. Absolutely fuming!! 😡😡
2025年5月24日
自発的なレビュー
Vodafone UK - Shrewsbury からの回答
Hey Sharon,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Vodafone UK - Shrewsbury からの回答
Hey David,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Jack was incredibly knowledgeable and…
Jack was incredibly knowledgeable and extremely helpful in all his advice
2025年5月19日
自発的なレビュー
Vodafone UK - Shrewsbury からの回答
Hey Helen,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Jason was a great help
Jason helped me transfer data to my new phone, great service and very polite
2025年4月29日
自発的なレビュー
Vodafone UK - Shrewsbury からの回答
Hey Steve,
Thanks for the lovely review and fantastic support for Jason.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very good and helpful knowledgeable…
Very good and helpful knowledgeable polite staff his. Name is jack
2025年4月22日
自発的なレビュー
Vodafone UK - Shrewsbury からの回答
Hey James,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Vodafone UK - Shrewsbury からの回答
Hey Tracey,
Thanks for the lovely review and fantastic support for Josh Shrewsbury.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Absolutely brilliant service by Josh
Absolutely brilliant service by Josh.
I’m a techy dinosaur and wasn’t made to feel silly - love it
2025年4月11日
自発的なレビュー
Vodafone UK - Shrewsbury からの回答
Hey Teresa,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Vodafone UK - Shrewsbury からの回答
Hey Karen,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very excellent service from Jack
2025年4月9日
自発的なレビュー
Vodafone UK - Shrewsbury からの回答
Hey Julie,
Thanks for the lovely review and fantastic support for Jack.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Paige was amazing and very helpful she…
Paige was amazing and very helpful she showed me through all the different options of what I could get and recommended what would be best for me
2025年3月29日
自発的なレビュー
Vodafone UK - Shrewsbury からの回答
Hey Isabelle,
Thanks for the lovely review and fantastic support for Paige.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Josh helped me with my billing issue…
Josh helped me with my billing issue that I’ve been worried about for weeks now, issue was resolved in store within 5 minutes.
2025年3月28日
自発的なレビュー
Vodafone UK - Shrewsbury からの回答
Hey Connor,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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