Felicity was really helpful completed my full transfer
企業が回答しました
所在地
所在地を変更Unit 2 , 59 King Street, NE33 1DH South Shields, GB
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レビュアーのコメントを見てみましょう
I have been a customer of Vodafone for quite a number of years now and it's because of the wonderful attentive staff at my local store which has led to me returning every time I'm due an upgrade. Th... もっと見る
企業が回答しました
In the space of a week my partner and I both visited the store to upgrade our handsets and change our sim packages. Both Lee and Seana were both incredible. They were extremely knowledgable, friendly... もっと見る
企業が回答しました
Store very busy with only 2 staff to deal with everyone but they were both very professional & acknowledged the people waiting. Lee who was the branch manager was covering the branch due to staff s... もっと見る
企業が回答しました
企業情報
Vodafone UK - South Shields について
当該企業による記述
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
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Unit 2 , 59 King Street, NE33 1DH, South Shields, 英国
5.0
優良
238件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
この企業を閲覧した人は、以下の企業も閲覧しています。
Made a mistake online when ordering my…
Made a mistake online when ordering my upgrade so went into Vodaphone in South Shields to sort. Katie had the issue sorted asap and set my new phone up for me. She was so helpful and polite and nothing was a problem. Katie is an asset to Vodaphone.
2026年4月25日
自発的なレビュー
Vodafone UK - South Shields からの回答
Hey Joseph,
Thanks for the lovely review and fantastic support for Katie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
CUSTOMER SERVICE EXCELLENT
I visited the store yesterday to trade in my old phone and bought the S26 Galaxy Samsung. Throughout my time in the store, I found Katie to be thoroughly professional, with a calm and pleasant nature.
The service was excellent.
2026年4月24日
自発的なレビュー
Vodafone UK - South Shields からの回答
Hey Cheryl,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Katie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Went to South Shields store with my…
Went to South Shields store with my husband today to change his sim card. Katie was marvelous very patient, helpful & friendly girl with a brilliant attitude.
2026年4月23日
自発的なレビュー
Vodafone UK - South Shields からの回答
Hi June , thank you so much for your wonderful review and the amazing support you’ve shown for Katie it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone Social Media Team
Looked after by Katie in south shields…
Looked after by Katie in south shields Vodafone shop. Very patient and knowledgeable. Put me at ease and helped me with my new purchase. An absolute star. 10/10
2026年4月23日
自発的なレビュー
Vodafone UK - South Shields からの回答
Hey Bryan,
Thanks for the lovely review and fantastic support for Katie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Seana South Shields
Seana was great ! As someone who only gets broadband from yourselves and doesn’t have a mobile with yourselves. I wanted to check out my new options. As Fibre had just been installed in my area. So not only was Seana helpful. She ensured I got a new deal , faster speeds, but at a cheaper price than current speed which is massively lacking. And kind of shocking in reality.
As someone who still prefers face to face, I tried ringing but your calls service is just NOT GREAT ! As it doesn’t cater to those who just have broadband, and no mobile etc. Hence after wasting 20- 40 mins in phone calls I was no further forward and was better served in store.
Seana was happy for me to think on the options and came back the day and locked it in.
I’d give 4.5 stars due to the call issues and the fact the reality is no one has contacted me to give me upgrade options. My install is due next Friday so fingers crossed this all goes well too. But 5 it is.
Remember…
Your contact support is I’m sure great for most. But it doesn’t cater to all. As only a customer with only broadband with no landline or mobile. It isn’t helpful for those just needing access and help for broadband issues to get through.
But store wise and face to face , still clearly excellent.
Thanks Seana.
James.
2026年4月1日
自発的なレビュー
Vodafone UK - South Shields からの回答
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Visited the vodaphone South Shields…
Visited the vodaphone South Shields branch today, served by a very helpful young lady, Katie, polite, knowledgeable, helpful, resolved our issues, we left the shop very happy .
2026年4月16日
自発的なレビュー
Vodafone UK - South Shields からの回答
Hey John,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Being a subject of fraud I was dealt…
Being a subject of fraud I was dealt with respect and sympathy. Ben had lots of customers but made me feel comfortable and he was also welcoming to all the customers who came into the shop while he dealt with my problem which did take a while
2026年4月14日
自発的なレビュー
Vodafone UK - South Shields からの回答
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Tablet set up
Absolute brillant service at South shields branch from BEN .he was so helpful and took The time to explain everything tô my friend with learning disabilies.A massive 100% service Will definately return ben thank you
2026年4月14日
自発的なレビュー
Vodafone UK - South Shields からの回答
Hey Carol,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ben and Katie have been amazing help…
Ben and Katie have been amazing help today! They have given me very good advise using my phone abroad. Couldn’t recommend this store enough.
2026年4月13日
自発的なレビュー
Vodafone UK - South Shields からの回答
Hey,
Thanks for the lovely review and fantastic support for Ben and Katie.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Knowledgeable staff
Knowledgeable staff, friendly welcome. Happy to spend time answering questions. Matthew was really helpful and helped me make a decision and place the order
2026年4月1日
自発的なレビュー
Vodafone UK - South Shields からの回答
Hey Sarah
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Katie at South Shields was absolutely…
Katie at South Shields was absolutely brilliant. Sorted out the mess from my online order, that pushed me the wrong way. She went through everything and set my new phone up. Went to the Penrith store and they fobbed me off. Cannot fault the South Shields staff. First class
2026年4月4日
自発的なレビュー
Vodafone UK - South Shields からの回答
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Vodafone UK - South Shields からの回答
Hey Brooke
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Great service from the team as always…
Great service from the team as always and a shout out to Ben.
2026年3月28日
自発的なレビュー
Vodafone UK - South Shields からの回答
Hey Lee,
Thanks for the lovely review and fantastic support for Ben.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Vodafone UK - South Shields からの回答
Hey Henderson,
Thanks for the lovely review and fantastic support for Katie.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Brilliant service
2026年3月18日
自発的なレビュー
Vodafone UK - South Shields からの回答
Hey Jane,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Katie was brilliant today at the South…
Katie was brilliant today at the South Shields branch, got my bills down as well as purchasing a brand new contract would definitely recommend.
2026年3月16日
自発的なレビュー
Vodafone UK - South Shields からの回答
Hi Adele,
Thank you so much for your wonderful review and the amazing support you’ve shown for Katie —it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Good in-store help with new phone and…
Good in-store help with new phone and home broadband
2026年3月2日
自発的なレビュー
Vodafone UK - South Shields からの回答
Hey Elizabeth,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Vodafone UK - South Shields からの回答
Hey Pamwhale,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Vodafone UK - South Shields からの回答
Hey Keith,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Got excellent service in the shop…Natasha 100%
Got excellent service in the shop today.From Natasha, she sorted the phone out.No problem and got me the best deal.She could find , for me , totally excellent service 100 %
2026年2月17日
自発的なレビュー
Vodafone UK - South Shields からの回答
Hey John,
I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for Natasha.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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