Vodafone UK - Southport レビュー 

299
TrustScore 5段階評価の5

4.9

60 Chapel Street, PR8 1BZ Southport, GB


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5つ星のうち5の評価

Beth was extremely patient with me in store today. I really am not confident with technology but Beth talked me through everything, had the patience of a saint with me whilst she helped me back-up my... もっと見る

企業が回答しました

5つ星のうち5の評価

Adele was very helpful and helped me with getting my new sim, she was very friendly and got me the best deal possible.

企業が回答しました

5つ星のうち5の評価

Today I visited Vodafone in Southport with problems I had with my cellphone. Kathy Ferguson at Vodafone Southport branch helped me sort out all my problems with her assistance, patience and guidance.... もっと見る

企業が回答しました

5つ星のうち5の評価

I went in today and was renewing my contract which is complicated as I have my 3 children's phones on my contract as well as my own. Kathy was so helpful and it took her over an hour but nothing was t... もっと見る

企業が回答しました


企業情報

  1. 移動体通信事業者
  2. 携帯電話販売店
  3. インターネット プロバイダー
  4. 電話・インターネット サービス
  5. テレコミュニケーション サービス プロバイダー

Vodafone UK - Southport について

当該企業による記述

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

連絡先

  • 60 Chapel Street, PR8 1BZ, Southport, 英国

4.9

優良

TrustScore 5段階評価の5

299件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

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4.9

すべてのレビュー

(299)

過去12か月のレビュー数: 40,836

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Great service as always from everyone…

Great service as always from everyone in the Southport store. They were extremely busy when I visited but they still managed to help me with my phone issue. I never go anywhere else!

2026年5月27日
自発的なレビュー
Vodafone UK - Southport ロゴ

Vodafone UK - Southport からの回答

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

ExcelIent Service

I was very impressed with how both the Manager and Kathy helped me, (having being nearly 80 and bit of
'techno-dinosaur) Advising me on the best new contract, but also giving me some tech advice on how to get the best from my phone. They were patient and kind.

2026年5月13日
自発的なレビュー
Vodafone UK - Southport ロゴ

Vodafone UK - Southport からの回答

Hey,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Adele was very helpful

Adele was very helpful, she always looks after me when I visit Southport store

2026年5月11日
自発的なレビュー
Vodafone UK - Southport ロゴ

Vodafone UK - Southport からの回答

Hey Michelle,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

The friendliness of the staff- Paul…

The friendliness of the staff- Paul today - and the understanding of my fear of technology.
Paul was kind and patient
He did not make me feel inadequate, as some people do because of my fear & ineptitude around technology.
I have used the Southport Vodafone store for over 15 years and have always been delighted by the willingness, friendliness and knowledge of all the staff with whom I have dealt.
Many companies try to get me to chance to their provider services but because of the staff in the Southoort store, I remain loyal to Vodafone.
Thank you, Paul and staff.

2026年5月7日
自発的なレビュー
Vodafone UK - Southport ロゴ

Vodafone UK - Southport からの回答

Hey Smith,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

The lovely sales adviser Kathy was…

The lovely sales adviser Kathy was brilliant, helpful and a good listner. Very good customer service. Also so seems very happy in her job.

2026年4月21日
自発的なレビュー
Vodafone UK - Southport ロゴ

Vodafone UK - Southport からの回答

Hey Tina,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Great service today

Great service from Caleb at Southport branch today. Went in for advice about settings and travelling abroad … everything explained very clearly … and Caleb helped me make some savings too!

2026年4月18日
自発的なレビュー
Vodafone UK - Southport ロゴ

Vodafone UK - Southport からの回答

Hey Elizabeth,

Thanks for the lovely review and fantastic support for Caleb.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Caleb was incredibly good and helpful

2026年4月18日
自発的なレビュー
Vodafone UK - Southport ロゴ

Vodafone UK - Southport からの回答

Hey Karen,

Thanks for the lovely review and fantastic support for Caleb.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Paul was so helpful on our visit today…

Paul was so helpful on our visit today he gets ten out of ten excellent for service wonderfully done 😀😀

2026年4月17日
自発的なレビュー
Vodafone UK - Southport ロゴ

Vodafone UK - Southport からの回答

Hey Laurence,

Thanks for the lovely review and fantastic support for Paul.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

The knowledge and understanding of the…

The knowledge and understanding of the assistance I received

2026年4月10日
自発的なレビュー
Vodafone UK - Southport ロゴ

Vodafone UK - Southport からの回答

Hey Jim,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

5つ星のうち1の評価

COMPLETELY UNACCEPTABLE

I changed over to Vodafone for its Global Network from 3. This was on 1st April, I still have no network. I have been in store, on the phone and been asked to wait 48 hours, technical issues, portin issues, staff are working on it. Today I have been told I still have to wait again until next Tuesday. THIS IS COMPLETELY UNACCEPTABLE. It is affecting my work, I have no network and no number. The staff have been nice but are all repeating themselves. It does not take 10 days to transfer a number from 3 to Vodafone…..I need it dealt with, waiting another week is just disgraceful!

2026年4月10日
自発的なレビュー
Vodafone UK - Southport ロゴ

Vodafone UK - Southport からの回答

Hey Alison,

I’m really sorry to hear that you’ve been without a network since joining us on the 1st of April. I completely understand how frustrating and disruptive this is, especially when it’s affecting your work and you’re unable to use your number.

Our teams are correct that delays can sometimes happen during a number transfer, particularly if there are technical or porting‑related issues between networks. However, I fully appreciate that this shouldn’t be an ongoing problem for this long, and waiting several days without a working service is far from the experience we want for you.

If things aren’t resolved by the timescales already provided, or if your service does not come online as expected, please reach out to our Mobile Support team on 0333 304 0191, or you can speak to them via Live Chat here: vodafone.uk/2LCJiTm. They’ll be able to review the port, check for any stuck requests, and escalate it urgently if needed.

If you’d like this to be raised as an official complaint, and you’ve already spoken to the Technical and Porting Teams without receiving a resolution, please come chat to my team on Facebook at vodafone.uk/2Fpnah2. We’ll be happy to take this further and make sure it’s properly looked into.

Thanks,
Vodafone Social Media Team

5つ星のうち5の評価

The care and attention to my.problem…

The care and attention to my.problem today was absolutely superb.
Paul the Southpirt store was fantastic.
Can not praise the entire staff enough.
Anne Taylor

2026年3月29日
自発的なレビュー
Vodafone UK - Southport ロゴ

Vodafone UK - Southport からの回答

Hey Anne,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Paul the manager shown exceptional…

Paul the manager shown exceptional customer service. He not only did ge do what i asked but checked my broadband price as well. Which was over and above. Would definitely recommend this shop.

2026年3月19日
自発的なレビュー
Vodafone UK - Southport ロゴ

Vodafone UK - Southport からの回答

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Cathy was great

Cathy was great. Very helpful and did everything to help us get the best deal

2026年3月17日
自発的なレビュー
Vodafone UK - Southport ロゴ

Vodafone UK - Southport からの回答

Hey Mike,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

What a Fantastic experience we had at…

What a Fantastic experience we had at Southport Vodafone Kathy was brilliant and gave us very good customer service she was very knowledgeable and helpful about the products Thsnk you

2026年3月9日
自発的なレビュー
Vodafone UK - Southport ロゴ

Vodafone UK - Southport からの回答

Hey Bev,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Great customer service by Beth

I dealt with a lovely young lady Beth was on her name badge but her name was Bethany she was very polite and friendly she was extremely helpful with any questions I had also in terms of what I was looking for she is a credit to your team

2026年3月1日
自発的なレビュー
Vodafone UK - Southport ロゴ

Vodafone UK - Southport からの回答

Hey Joshua,

Thanks for the lovely review and fantastic support for Bethany.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Top service from everyone in the…

Top service from everyone in the Southport store! Thanks again

2026年2月24日
自発的なレビュー
Vodafone UK - Southport ロゴ

Vodafone UK - Southport からの回答

Hey Thomas,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Paul was exceptional and really helpful…

Paul was exceptional and really helpful when looking for my new sim upgrade

2026年2月24日
自発的なレビュー
Vodafone UK - Southport ロゴ

Vodafone UK - Southport からの回答

Hey there,

Thanks for the lovely review and fantastic support for Paul.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Caleb was extremely pleasant to talk to…

Caleb was extremely pleasant to talk to and an incredibly considerate advisor - listened to all my needs and came up with the perfect package. Excellent customer care.

2026年2月18日
自発的なレビュー
Vodafone UK - Southport ロゴ

Vodafone UK - Southport からの回答

Hi Sheila,

Thank you so much for your wonderful review and the amazing support you’ve shown for Caleb —it truly means a lot to us!

If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Very friendly welcome

Very friendly welcome . Brilliant service from Kathy who explained everything in great detail and had endless patience when explaining the process to us . She made what can be a total nightmare a totally painless experience. Thank you !

2026年2月12日
自発的なレビュー
Vodafone UK - Southport ロゴ

Vodafone UK - Southport からの回答

Hey Elizabeth,

Thanks for the lovely review and fantastic support for Kathy.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Caleb Evans was brilliant and so patient

2026年2月8日
自発的なレビュー
Vodafone UK - Southport ロゴ

Vodafone UK - Southport からの回答

Hey Julianne,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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