Vodafone UK - Wilmslow レビュー 

229
TrustScore 5段階評価の5

4.9

42 Grove Street,Wilmlsow, SK9 1DS Cheshire, GB


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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Leon is such a personable, friendly and clever guy. Nothing is too much trouble for him, has helped me on several occasions with tech and packages for my phone and broadband. Highly recommend him and... もっと見る

企業が回答しました

5つ星のうち5の評価

The staff in the Wilmslow store go above and beyond to solve any technical issues. They are reassuring and you get fantastic help and support should you need it. Nothing is too much trouble. Was with... もっと見る

企業が回答しました

5つ星のうち5の評価

Leon was completely amazing as always! Very helpful and knowledgeable I really appreciate having this Vodafone store on the high street I’ve been a Vodafone customer for may years Hele... もっと見る

企業が回答しました

5つ星のうち5の評価

Went into your wilmslow store after having spent AGES online talking Vodafone bots or people in the chat. Your excellent store manager Paddy got the eSIM transferred and working in five minutes! Ex... もっと見る

企業が回答しました


企業情報


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  • 42 Grove Street,Wilmlsow, SK9 1DS, Cheshire, 英国

4.9

優良

TrustScore 5段階評価の5

229件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

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4.9

すべてのレビュー

(229)

過去12か月のレビュー数: 42,546

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5つ星のうち5の評価

Excellent service from paddy and leon…

Excellent service from paddy and leon in the wilmslow store, sorting my data transfer with no issues at all

2026年1月23日
自発的なレビュー
Vodafone UK - Wilmslow ロゴ

Vodafone UK - Wilmslow からの回答

Hey Kay,

Thanks for the lovely review and fantastic support for Paddy and Leon.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Fantastic service by paddy.

Fantastic service by paddy.

2026年1月22日
自発的なレビュー
Vodafone UK - Wilmslow ロゴ

Vodafone UK - Wilmslow からの回答

Hey,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Brilliant Wilmslow shop first class…

Brilliant Wilmslow shop first class service Kevin Vodaphone Wilmslow thank you

2025年12月23日
自発的なレビュー
Vodafone UK - Wilmslow ロゴ

Vodafone UK - Wilmslow からの回答

Hey Julie,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Jess was unbelievably helpful

Jess was unbelievably helpful. Give her a raise!

2025年12月23日
自発的なレビュー
Vodafone UK - Wilmslow ロゴ

Vodafone UK - Wilmslow からの回答

Hey Bruce,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Excellent very professional Kevin was…

Excellent very professional Kevin was very helpful. Brilliant service .

2025年12月20日
自発的なレビュー
Vodafone UK - Wilmslow ロゴ

Vodafone UK - Wilmslow からの回答

Hey Gillian,

Thanks for the lovely review and fantastic support for Kevin.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

kev was excentent and very helpfull

kev was excentent and very helpfull. i was well looked after in vodafone wilmslow.

2025年12月19日
自発的なレビュー
Vodafone UK - Wilmslow ロゴ

Vodafone UK - Wilmslow からの回答

Hey Ali,

Thanks for the lovely review and fantastic support for Kev.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

The Store Manager Kevin was brilliant…

The Store Manager Kevin was brilliant and very helpful in getting me a new phone

2025年12月13日
自発的なレビュー
Vodafone UK - Wilmslow ロゴ

Vodafone UK - Wilmslow からの回答

Hey Andy,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Best phone assistant we’ve ever had GO JESS!!!

We have dealt with Jess at your Wilmslow branch today. Jess was so efficient and helpful an absolute pleasure to deal with. I dreaded this day as we’ve 4 contracts so it was confusing and complicated but she’s been brilliant! Thanks so much Jess you’re a credit to the Wilmslow store and VODAPHONE 🙌

2025年12月3日
自発的なレビュー
Vodafone UK - Wilmslow ロゴ

Vodafone UK - Wilmslow からの回答

Hey Mrs A,

Thanks for the lovely review and fantastic support for Jess.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Jess was super helpful

Jess was super helpful! She’s amazing🤗

2025年12月3日
自発的なレビュー
Vodafone UK - Wilmslow ロゴ

Vodafone UK - Wilmslow からの回答

Hey Molly,

Thanks for the lovely review and fantastic support for Jess.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Outstanding service from Kev at the…

Outstanding service from Kev at the wilmslow branch great product knowledge at super helpful would 100% recommend very efficient

2025年11月14日
自発的なレビュー
Vodafone UK - Wilmslow ロゴ

Vodafone UK - Wilmslow からの回答

Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!

Thanks,
Vodafone Social Media Team

5つ星のうち5の評価

Great experience from a very…

Great experience from a very professional salesman Kevin
Couldn’t of helped us more
Many Thanks
Peter & Susan

2025年11月12日
自発的なレビュー
Vodafone UK - Wilmslow ロゴ

Vodafone UK - Wilmslow からの回答

Hi. We're happy to hear that you had such a positive experience. It's wonderful to know that our team member was so helpful to you. Many thanks for your kind words! If you need any help, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Vodafone Social Media Team

5つ星のうち1の評価

Panic attack inducing customer service.

Panic attack inducing customer service.
I went into the wilmslow Vodafone store Saturday morning to upgrade my phone. As a back story I bought my last phone from the same shop. I prefer to buy outright due to previous issues with phone contracts. Ideally I just wanted to replace the phone I have with a newer version. The sales person Jess, advised me that they had no phones to purchase, only phones to take on contract. Not ideal but I was told I could pay 90% of the phone and the rest over two years. I agreed. However I had to go through a credit check which failed. This was very distressing as I just checked my experian which had a score of 999. Vodafone doing a hard check has now reduced this. No explanation as to why there system rejected a 24month plan of just £4 per month. The anxiety of this started a panic attack, which for any one suffering is not only scary but very embarrassing. I asked for some water but was told a flat NO... only after starting to get distressed, did the staff bother to get some water so I could deal with the anxiety.
Vodaphone are a sham with customer service barely registering a pulse.
I think there policy is to use the phone as the carrot and get customers to take out credit. A more profitable option for them as the customer has to pay the interest rate they set.
Easily resolved as I went to another phone shop, bought a phone and swapped the SIM.
Who ever is running vodaphone wilmslow today is considerably less skilled than the excellent staff they had 2 years ago.

2025年11月8日
自発的なレビュー
Vodafone UK - Wilmslow ロゴ

Vodafone UK - Wilmslow からの回答

Hi. It's disappointing to hear about the distress you experienced during your upgrade attempt. It's not the experience we want for anyone.

Credit check decisions can be appealed here: https://www.vodafone.co.uk/privacy/credit-checks.

For further support, please call 0333 304 0191 or use live chat: vodafone.uk/2aDQ1gh. You can also chat with our team on Facebook at vodafone.uk/2Fpnah2.

Vodafone Social Media Team

5つ星のうち5の評価

Brilliant experience

Brilliant experience. Paddy was so helpful and friendly and very professional. Knew his stuff! Went up and beyond to help me!👍🤩

2025年11月4日
自発的なレビュー
Vodafone UK - Wilmslow ロゴ

Vodafone UK - Wilmslow からの回答

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

5つ星のうち5の評価

Great experience :-)

Great experience :-)
Thank you Paddy

2025年11月4日
自発的なレビュー
Vodafone UK - Wilmslow ロゴ

Vodafone UK - Wilmslow からの回答

We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.

Thanks,
Vodafone Social Media Team

5つ星のうち5の評価

Kevin was brilliant very helpful and…

Kevin was brilliant very helpful and sorted out all my issues and questions quickly and efficiently.

2025年10月22日
自発的なレビュー
Vodafone UK - Wilmslow ロゴ

Vodafone UK - Wilmslow からの回答

We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

5つ星のうち5の評価

Paddy in Wilmslow store is a first…

Paddy in Wilmslow store is a first class advisor. Extremely helpful and very patient and nothing is too much trouble. Paddy is a credit to Vodafone. I would recommend anytime. I would of given 10 stars if I could.

2025年10月17日
自発的なレビュー
Vodafone UK - Wilmslow ロゴ

Vodafone UK - Wilmslow からの回答

Hi Margaret. Thank you for your review for Paddy. It's always lovely to read such fantastic feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Great service in Wilmslow today sorting…

Great service in Wilmslow today sorting out a stolen phone

2025年10月17日
自発的なレビュー
Vodafone UK - Wilmslow ロゴ

Vodafone UK - Wilmslow からの回答

Hi Saroja. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Great experience

Great experience. Good service from Kevin and Paddy.

2025年10月17日
自発的なレビュー
Vodafone UK - Wilmslow ロゴ

Vodafone UK - Wilmslow からの回答

Hi. Thank you for your review for Kevin and Paddy. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Great service with Kev at Vodafone…

Great service with Kev at Vodafone Wilmslow.
Thank you

2025年10月15日
自発的なレビュー
Vodafone UK - Wilmslow ロゴ

Vodafone UK - Wilmslow からの回答

We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

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