Vodafone UK - Woking The Peacocks レビュー 

105
TrustScore 5段階評価の5

4.9

39 The Peacocks Centre, GU21 6GH WOKING, GB


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5つ星のうち5の評価

They all went beyond with helpfulness thank you especially Kat I am so pleased with the service in working shop

5つ星のうち5の評価

If you have ever spent hours stuck in a circular loop with TOBi the automated chatbot, do yourself a favor and go straight to the Victoria Place store in Woking to see Kamilla. ​After wrestling w... もっと見る

企業が回答しました

5つ星のうち5の評価

Kat has been absolutely amazing she sorted an issue i had with my account and as promised she called me to say it was all sorted ,you can see she pays great detail to her customers and really care .s... もっと見る

企業が回答しました

5つ星のうち5の評価

Outstanding experience with Vodafone. Hisham was Professional, confident, and knew exactly what he was doing. He made everything smooth, explained it perfectly, and went above and beyond to get m... もっと見る

企業が回答しました


企業情報

  1. 移動体通信事業者
  2. 携帯電話販売店
  3. インターネット プロバイダー
  4. 電話・インターネット サービス
  5. テレコミュニケーション サービス プロバイダー

Vodafone UK - Woking The Peacocks について

当該企業による記述

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

連絡先

  • 39 The Peacocks Centre, GU21 6GH, WOKING, 英国

4.9

優良

TrustScore 5段階評価の5

105件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(105)

過去12か月のレビュー数: 40,947

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5つ星のうち5の評価

Leon service was fantastic

Leon service was fantastic, it was nice not to have a pushy sales person.

2023年12月22日
自発的なレビュー
Vodafone UK - Woking The Peacocks ロゴ

Vodafone UK - Woking The Peacocks からの回答

Hey Percy,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Superb service in woking today

Superb service in woking today. All the team are really nice people

2023年12月14日
自発的なレビュー
Vodafone UK - Woking The Peacocks ロゴ

Vodafone UK - Woking The Peacocks からの回答

Hi Simon,

Thanks for this lovely review for our Woking store.

If you ever need any help, there’s a useful Help and Support section on our website here: https://support.vodafone.co.uk/

Thanks again,
Vodafone Social Media team

5つ星のうち5の評価

My wife upgraded her phone and the…

My wife upgraded her phone and the manager Will explained everything that was needed and transferred all her data onto the new phone, couldn't have been more helpful, and Leon sorted my payment schedule and saved me money, very impressed all round

2023年10月26日
自発的なレビュー
Vodafone UK - Woking The Peacocks ロゴ

Vodafone UK - Woking The Peacocks からの回答

Hi Peter,

It's lovely to hear you and your wife had such a positive experience with Leon and Will. This is absolutely what we aim for! If you ever need further help, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

5つ星のうち5の評価

Sales advisor Maddie is excellent

Sales advisor Maddie is excellent - ask for her 👍🏻
Had bad experiences in the past but she’s great .

2023年10月25日
自発的なレビュー
Vodafone UK - Woking The Peacocks ロゴ

Vodafone UK - Woking The Peacocks からの回答

Hi. Thank you for your review for Maddie. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Great customer service

Visited the store needing some advice on my current contract. Will was extremely helpful and knowledgeable and made my experience very easy.

2023年10月24日
自発的なレビュー
Vodafone UK - Woking The Peacocks ロゴ

Vodafone UK - Woking The Peacocks からの回答

Hi Helen. Thank you for your review. It's always lovely to read such great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

5つ星のうち1の評価

All credibility lost.

To anyone thinking about about getting broadband this will be helpful… I went to Woking store to get broadband for my new flat. I specifically asked what the date was as I needed it done fast, as fast as they could anyway I understand these things take time. I was told my services will be activated on the 18th of September, which was 2 weeks after so I thought ok let’s go for it. When I received paperwork it said a different date of 29th September. This delayed me working from home and getting payed. I understand they’ll probably respond to this to protect their brand with something like sorry but I want people to know that in store they’re trying to get the sale and that’s why they may misguide you. I’m going to continue with the service as I cannot delay this further but it wasn’t a pleasant surprise. I also will not mention who the advisor is unless contacted by Vodafone directly. In summary I have lost all credibility in service’s purchased at store… even if you’re approaching them they’re going to try selling you and is unethical. So! Here comes the response from Vodafone to appear politically correct give them a round of applause!

2023年9月4日
自発的なレビュー
Vodafone UK - Woking The Peacocks ロゴ

Vodafone UK - Woking The Peacocks からの回答

Hi, Luqi.

Thank you for leaving your review. This isn't the level of service I expect to see so I'm sorry to see what's happened. Moving home can be really stressful already so I understand how frustrating this must be. We do really appreciate your sticking with us though, despite this.

If there is anything you'd like us to look into, please feel free to pop my team a message on:

X 👉 vodafone.uk/3LXh2xl
Facebook 👉 vodafone.uk/3lCYUxW
Instagram 👉 https://ig.me/m/vodafone

Thanks again, Vodafone Social Media Team

5つ星のうち5の評価

10/10 service

I had been into the Vodafone store about 5 times and spoken to various people to help me sort out an early upgrade on my phone. My final attempt was a huge success and that was all down to Madeleine and Leon. They both went above and beyond to help me achieve the best deal for me and helped answer all my questions. I can’t thank them enough!!!!

2023年7月23日
自発的なレビュー
Vodafone UK - Woking The Peacocks ロゴ

Vodafone UK - Woking The Peacocks からの回答

Hi Susannah,

Thanks for your review and kind words for Madeleine and Leon. I'm sorry it took so many times to find a resolution.

We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

5つ星のうち5の評価

I got served by Leon amazing service…

I got served by Leon amazing service good recommendations and gave me the best deal!!

2023年7月7日
自発的なレビュー
Vodafone UK - Woking The Peacocks ロゴ

Vodafone UK - Woking The Peacocks からの回答

Hi, It's great to see Leon offered such memorable service and found you a great deal too!
Thanks for your review, The Vodafone Social Media Team

5つ星のうち5の評価

Rail was very helpful and explained…

Rail was very helpful and explained everything clearly and well

2023年7月2日
自発的なレビュー
Vodafone UK - Woking The Peacocks ロゴ

Vodafone UK - Woking The Peacocks からの回答

Hi Will. Thank you for your review for Rail. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Visited the store yesterday and the…

Visited the store yesterday and the advisor Rali explained to me how to activate my roaming bundle very helpful and very nice!

2023年7月1日
自発的なレビュー
Vodafone UK - Woking The Peacocks ロゴ

Vodafone UK - Woking The Peacocks からの回答

Hi. Thank you for your review for Rali. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

I was having problems with an app and…

I was having problems with an app and Karisa in your Woking was very helpful and showed me how to navigate the issue.Thanks for the excellent service.

2023年6月26日
自発的なレビュー
Vodafone UK - Woking The Peacocks ロゴ

Vodafone UK - Woking The Peacocks からの回答

Hey Mike,

It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Rali has been very kind and helpful in…

Rali has been very kind and helpful in updating the gigs on my phone, I am very grateful.

2023年6月21日
自発的なレビュー
Vodafone UK - Woking The Peacocks ロゴ

Vodafone UK - Woking The Peacocks からの回答

Hey Matthew,

Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Vodafone Woking

Went in to store on the 29th of May needing an upgrade. Was met with the kindest advisor maddie who helped me with all of my options for upgrade and was not pushy. She also took the time to show me the differences in the phones.

2023年5月29日
自発的なレビュー
Vodafone UK - Woking The Peacocks ロゴ

Vodafone UK - Woking The Peacocks からの回答

Hi Ronni,

Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks,
Vodafone Social Media Team

5つ星のうち5の評価

Great team in the Woking branch

Great team in the Woking branch, always helped me when I've needed it. Would recommend them any day of the week.

2023年5月24日
自発的なレビュー
Vodafone UK - Woking The Peacocks ロゴ

Vodafone UK - Woking The Peacocks からの回答

Hey there,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Being someone who isn’t technically…

Being someone who isn’t technically minded, Will In the Woking branch was incredibly helpful and managed to sort out everything I needed, a true credit to the brand.

2023年4月7日
自発的なレビュー
Vodafone UK - Woking The Peacocks ロゴ

Vodafone UK - Woking The Peacocks からの回答

Hey Dylan,

Thanks for the lovely review and fantastic support for Will.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

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