Volcom レビュー 171

Beware of Volcom. They offered me a special deal to buy two wallets for $50. When I received the package, only one was correct; the other was incorrect. I emailed them and received a non-human response. After 15 days, a person finally contacted me saying they would send the correct one. Then, about 10 days later, I received a different wallet for the second time. I've been waiting a month for the correct wallet and still nothing. The staff seems to be playing games with customers when they make mistakes. They need to be more professional because once they get paid, they don't care what they sent you.

Aweful customer service and experience with one of my favourite brands. Bought snowboard trouser with a defect with the pocket and a wouldnt allow me to return them and get a refund. Rear pockets were sewn down and ripped a hole in them on the first day riding in the snow

Compre 3 sudaderas de 80...70%algodon sacan bolas a los 3 lavados no volvere a comprar mas a esta marca, es una verguenza y un timo,no las compraria ni a 15 euros

Gute Produkte, genau so wie ich es erwartet habe, Qualität und Preis Leitung stimmt. Der Kundenservice ist auch sehr positiv zu beurteilen, schnelle und echte Kundenorientierte Lösungen.

Never again! Do not buy direct. Foolishly i checked trustpilot score post delivery - WOW, the reviews are real. Shambolic returns process. 5 DHL drop shops later i had to goto airport for return. TBC if i get refund. Multiple emails to Volcom before someone replies.

I had trouble navigating the return policy and the customer service team were very quick and helpful.

I’ve bought a skiing pant and jacket from volcom last year.
Both the jacket and the pants are water nor wind proof, i emailed them about it and they said it was too late to return them…
After using them 1 day in the snow the fabric was already starting to wear out due to poor quality.
Again i emailed volcom customer service about this, but they started to ignore me.
Still i havent received any reply or refund….

Bought a Volcom iconic hoodie a year ago and it has completely just fallen apart. I only wore it snowboarding and customer service said that they would do something if it was purchased online. I’m like it was purchased online they were like yeah there’s nothing we can do about it sorry so wanted to get on here and make sure everyone knows that Volcom is a terrible company to buy from.

I have been buying from Volcom in several years. Have not had any issues with shipment or quality of clothes.
Had an issue with the return form not working, Volcom helped and was super friendly.
My GPT winter jacket is awsome and last very well.
I have no clue how many tshirts and hoodies i have bought through the years, but if i say 50 i don’t think i am much off.

I think the only thing super annoying is that the homepage does not show if the clothes is cotton or polyester… you kinda have to guess. Just put it in the specs Volcom ;)

Item was supposed to be delivered on 2 January, it hasn’t turned up and no response from customer service.

Bad quality and rude customer service

We bought a jacket and pants for skiing and on the first day it was already falling apart. The customer service there the worst , the don’t respond or the tell you that the can’t help.

Never buy volcom.

I have bought a ton of Volcum clothing in the past. What happened!? Have they gone woke? Just ordered from them. The fabrics are cheap now. Look at the website. Are you selling to kids with no jobs. Greezy headed skinny models . The work clothes are not designed for the working man anymore.volcum workwear used to be durable. Now it's not durable and not for the working man. I will not be ordering from them again. At your prices... good bye

J’avais fait une commande avec une mauvaise taille ! J’ai envoyé un mail le soir même, le lendemain le souci était résolu ! Efficace Volcom ! Merci et bravo

J’ai acheté chez VOLCOM à Anglet un pantalon pour mon petit-fils, il taille bien, la qualité est très bonne, la livraison a été très rapide. J’ai eu un petit souci dans ma livraison (qui ne dépendait pas de Volcom) et le service après-vente a été d’une rapidité et efficacité exemplaire. Je le note vraiment car on ne retrouve plus actuellement de tel service. Je recommande fortement cette société car je tiens à valoriser la compétence du personnel qui est dans cette entreprise.

Pessimo servizio clienti. Non rispondono

Terrible quality so tried to return. What a polava. They don't send QR code to make life easy. They want you to print a label. Who has a printer these days. I had to get a neighbour to donit for me and they only use dhl. So I had to drive 20 miles to drop it off only to be told the label won't work. Ive now had to spend £12 posting it back to France. Which I probably won't get back. The items I ordered were really poor quality, unlike my old Volcom stuff which is really good.. fingers crossed I get a refund !!!

Volcom has a trerrible website - it's super slow, so navigating takes ages (probably due to all the 'smart' but needless background videos(?))
Many of the products lack basic info like type of material or style - I gave up looking for jeans, since basic info suck as style is apparently only available if you are willing to click (and wait!) four times and then scroll down to see specifications for each model - jeeeez!
It's been like this for years, but life is simply too short...

Compré una sudadera y era excesivamente ancha para la talla M. Decía ancho clásico. Solicité devolución y la aceptaron pero su política es que los gastos de envío de devolución a Francia son por cuenta del comprador aunque el producto tenga defecto de fabricación. Muy descontenta. Servicio de Atención al Cliente muy malo. No volveré a comprar nada