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Walks of Italy レビュー 

436
TrustScore 5段階評価の4.5

4.4

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

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5つ星のうち5の評価

Whilst in Rome, we went on a morning guided tour of the Colosseum, Roman Forum and Palantine Hill last week. It was an excellent 3 hours. We had no problem finding the meeting place and the guides wer... もっと見る

5つ星のうち1の評価

Booked the Gladiator Gate tour months in advance, only to find out weeks before leaving for our trip that they were changing our tour and it would now not include the Gladiator Gate portion (which was... もっと見る

5つ星のうち5の評価

The meeting place was clearly defined. The tour personnel were very friendly and easily identified. The coach itself was clean and spacious. The planned stops were perfectly placed. The handoff to the... もっと見る

企業が回答しました

5つ星のうち5の評価

I arranged five tours with Walks of Italy for our family in August 2025 -- three with two adults and two with six adults and four children. This included the Pristine Sistine, Premium Colosseum, Borgh... もっと見る

企業が回答しました

企業情報

  1. ツアー オペレーター
  2. 旅行代理店

当該企業による記述

Step into authentic Italian culture with Walks of Italy, a leading provider of expertly narrated small-group and private tours across Italy. These award-winning experiences take travelers inside iconic destinations like Rome, the Vatican, Florence, Venice, Pompeii, Milan, and other classic Italian cities. Founded over 15 years ago by two passionate guides at the Colosseum, Walks of Italy has grown into one of the country’s most trusted tour companies. The brand is recommended by Rick Steves, Fodor’s, Frommer’s, DK Travel, and featured by major outlets including The New York Times, Forbes, Viator, and Tripadvisor. With millions of guests and an average rating of 4.9 stars, Walks of Italy is renowned for its quality, accessibility, and unforgettable storytelling. Every tour is thoughtfully designed to offer exclusive access, skip-the-line entry, and seamless logistics, so you can focus on soaking in the experience. Walk through the Colosseum’s underground labyrinth with an archaeologist, enter the Sistine Chapel at dawn alongside the Vatican Keymaster, and explore Italy through the eyes of knowledgeable local experts. With Walks of Italy, you don’t just see Italy’s heritage - you’ll feel it, taste it, and live it. So walk with us and turn your Italian vacation into a lifelong memory. Don’t just visit Italy… experience it.


連絡先

4.4

優良

TrustScore 5段階評価の4.5

436件のレビュー

5つ星
4つ星
3つ星
2つ星
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4.4

すべてのレビュー

(436)

過去12か月のレビュー数: 329

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5つ星のうち5の評価

Premium Colosseum Tour with Roman Forum & Palatine Hill

I was hesitant at first as it seemed a little expensive but the tour was worth every cent, and you get what you pay for. We had a smaller group (maybe 12?) - other groups were way bigger. Our guide Mauro was THE BEST. So knowledgeable about the history, and passionate about all things Italian, and a charming gentleman. Cannot recommend this particular tour enough. Friendly tip, don't forget your passport, you must present at entrance.

2025年8月20日
Walks of Italy ロゴ

Walks of Italy からの回答

We're happy to hear that you found the tour worthwhile and that it met your expectations. We appreciate your positive comments about the guide's knowledge and passion. Thank you for the friendly tip regarding the passport!

5つ星のうち5の評価

Awesome tour

Roberto was entertaining, funny and very knowledgeable. A must walk.

2025年5月15日
Walks of Italy ロゴ

Walks of Italy からの回答

We're happy you found the walk entertaining, funny, and informative. We appreciate you sharing your experience with us!

5つ星のうち3の評価

A member of our tour was unable to…

A member of our tour was unable to attend due to illness, however, there is no option for single member refunds without rescheduling the entire tour and losing significant funds.

We did not take the "promised" walk through private hallways which was the entire premise of this tour. An equivalent substitute was not offered.

The tour guide was knowledgeable with a bit of snootiness when asked questions. Tour guide was too focused on pushing the group through and even commented on the need to finish as she had to be in another distant town in a short while.

Although the content of the tour is beyond compare, I would not repeat the experience nor recommend it to others as the tour owner's charges are ridiculous and gluttonous -- which are aligned with all other tours offered at the Vatican. I hazard a guess that the Vatican charges hefty fees to the tour companies "for the privilege" of access.

2025年10月10日
Walks of Italy ロゴ

Walks of Italy からの回答

Thank you for taking the time to share your feedback. We’re glad to hear that you found the content of the tour informative and knowledgeable.

As noted on our website, starting December 2024, access to St. Peter’s Basilica may be limited due to the Vatican’s Jubilee Year 2025, which includes special events and ceremonies. These closures are determined by the Vatican and are unfortunately beyond our control.

Because the Vatican requires us to purchase tickets under specific names in advance, we are also unable to provide next-day or partial refunds for single participants outside of the terms and conditions, as this ensures access and availability for all guests.

We take your comments regarding the guide very seriously and will be investigating this matter further. We sincerely apologize that these factors impacted your experience, and your feedback has been shared with our team as we continually strive to provide the best possible experience for our guests.

Kind Regards
Walks and Devour Feedback Team

5つ星のうち3の評価

We got separated from the group because…

We got separated from the group because headphones stop working so we missed the last part of the tour but our tour guide was very knowledgable .

2025年11月11日
Walks of Italy ロゴ

Walks of Italy からの回答

Thank you for sharing your feedback. We’re glad to hear that you found your guide knowledgeable and informative.

We’re very sorry that the issue with the headphones caused you to miss part of the tour. We understand how frustrating that must have been and will review our equipment to help prevent this from happening in the future.

We appreciate you bringing this to our attention and hope to have the opportunity to provide a seamless experience on a future tour.

Kind Regards
Walks and Devour Feedback Team

5つ星のうち5の評価

Great guided tour

Great guided tour. We really enjoyed our guides expertise.

2025年9月9日
Walks of Italy ロゴ

Walks of Italy からの回答

We're glad you enjoyed the guided tour and appreciated our guide's expertise. Thank you for your positive feedback; it means a lot to us.

5つ星のうち4の評価

I missed out St. Peter tomb, actually we already there, but she did not tell us.re ere. but she did not point it out to us.

Overall, not bad. just the most important point, she did not tell us. like St Peter tomb.

2025年10月2日
Walks of Italy ロゴ

Walks of Italy からの回答

We understand how important this landmark is, and we apologize for the disappointment caused by missing it while you were right there. While our guides aim to be as thorough as possible, it sounds like we missed a key moment to highlight this significant site for you. We will certainly share this with our guiding team to ensure they are mindful of pointing out these essential landmarks for all our future guests.

We appreciate your patience and your honest feedback, as it helps us improve the experience for everyone. We hope to have the chance to welcome you back again in the future.

Kind Regards
Walks and Devour Feedback Team

5つ星のうち3の評価

Did not get what we paid for.

We paid for an early entrance to the Vatican and Sistine Chapel however, the guide gave us a historical overview before entering, so we went in with the crowds. She did give us valuable information on getting into St Peter's since she could not gain entrance with the group. Were never offered a partial refund.

2025年9月24日
Walks of Italy ロゴ

Walks of Italy からの回答

Thank you for your feedback regarding your experience with us. We are pleased to hear that your guide was able to provide valuable information on navigating St. Peter's Basilica, even under difficult circumstances.

As noted on our website: Please note: starting December 2024, access to St. Peter's Basilica may be limited due to the Vatican's Jubilee Year 2025, which includes special events and ceremonies. These closures are determined by the Vatican and are beyond our control. Thank you for your understanding.
The special access passage between the Sistine Chapel and St. Peter's Basilica is closed on Wednesdays and subject to other unexpected closures during special celebrations/festivities, including the Easter ceremonies. On such days we will instead explore the magnificent Pinoteca Gallery.

Please accept our sincerest apologies that this experience fell short of the high standards we strive to provide.

We hope to have the opportunity to welcome you back in the future for a seamless experience.

Kind Regards
Walks and Devour Feedback Team

5つ星のうち5の評価

Great walking tour of Milan

Our guide was personable and very knowledgeable. She gave us a great tour, made it fun and imparted lots of interesting tidbits about Milan.

2025年10月9日
Walks of Italy ロゴ

Walks of Italy からの回答

We're happy to hear that you enjoyed your tour of Milan! It's great to know that our guide's knowledge and personality made the experience fun and informative for you. Thank you for your feedback.

5つ星のうち2の評価

we had a tour of the roman colosseum…

we had a tour of the roman colosseum and forum on oct 19 2025. the rome half marathon was that day so we were unable to get to the meeting location on time. during the time we were attempting to get to the arrival point we called the office 3 times. there is no way to talk to your guide if you are having troubles. also i have sent 2 emails to the front office telling about the problem and have received no compensation or reply. we were not the only people on this tour that had that problem .

2025年10月19日
Walks of Italy ロゴ

Walks of Italy からの回答

Dear Guest

I am sorry to hear of your issues on the Colosseum trip.
We do not provide guide numbers to guard the enjoyment of the tour for all Guests. We do not want guests experience disrupted with their phone going off during the tour.
The Marathon is a challenging experience as it can change last minute where the police close off, which means we have last minute movements to make.
We ask all guests to be there 15 mins before the tour start as the tickets are timed, we are unable to join you up on the tour once it has started. If we delayed too long, the whole group would not be able to take the tour.

In relation to your email, I can see you emailed on the 18th December and it said I will send more details to you, thank you and then we have not received anything further.

Please submit your info to feedback@walks.org ref R1QZKEHE

Warm regards
Walks and Devour

5つ星のうち5の評価

Best tours I have ever taken.

We had come from the other side of the world and I decided to book with you for two tours. Both tours had amazing guides and we had amazing experiences at both The Colosseum and Vatican. I do want to add our guide at The Vatican was exceptional and his knowledge and presentation quite amazing. He told the stories and I felt as if I was right there. We came to Rome to see and hear about the history and were not disappointed. Thank you and I have recommended your tours to many people. I do want to say I heard about you through a lady who lives in Rome thru her you tube channel Rome Wise. She said she recommends your tours highly and she was right.
Thank you again Margaret

2025年10月24日
Walks of Italy ロゴ

Walks of Italy からの回答

We're happy to hear that you enjoyed your tours to the Colosseum and Vatican. It's wonderful that our guide's knowledge enhanced your experience. We appreciate your recommendation and are grateful for the referral from Rome Wise. Thank you for your feedback.

5つ星のうち1の評価

The walk in the pathway was canceled in…

The walk in the pathway was canceled in the morning when I arrived at the meeting point. It was really disappointed

2025年10月27日
Walks of Italy ロゴ

Walks of Italy からの回答

We regret the pathway walk was canceled upon your arrival; we know this was disappointing. We appreciate your feedback and will look into what occurred.

5つ星のうち5の評価

Everything was great from start to…

Everything was great from start to finish! This was one of my favorite things that we did on our trip to Italy!

2025年9月25日
Walks of Italy ロゴ

Walks of Italy からの回答

We're happy to hear that you had such a wonderful experience! It is fantastic that our service was one of your favorite parts of your trip to Italy. Thank you!

5つ星のうち5の評価

Awesome views!

Awesome views!
Good docent who provided interesting stories.
it would be helpful if they quote gave ideas for interesting pictures - such as in the Sistine. Chapel - "lay on the floor to take a picture ", but did not. Di highlight views of the dome in the morning. Good job of telling the story of salvation on the ceiling of the Sistine chapel, wish it was a big longer - or less time in the museum, and more time in the Sistine chapel to just take it all in.

2025年11月15日
Walks of Italy ロゴ

Walks of Italy からの回答

We're glad you enjoyed the awesome views and the docent's stories. We appreciate your suggestion about providing ideas for interesting pictures and more time in the Sistine Chapel. We will consider your feedback to improve our tours. Thank you for your review!

5つ星のうち5の評価

A great beginning

While I was able to begin the tour, I became ill and was unable to finish it. However, the amount of information that our tour guide provided us with while I was still participating was incredible. He wasn’t reading off of a sheet. He wasn’t looking things up. He just knew everything as we progressed through. And I was very thankful that he knew how to navigate and communicate with the security on the property so that I would not be sick IN the Sistine Chapel. I hope to return someday to finish the tour.

2025年10月17日
Walks of Italy ロゴ

Walks of Italy からの回答

We're glad you enjoyed the tour and appreciated the guide's knowledge and assistance. We appreciate you bringing to our attention that you became ill and hope you feel better. We hope you can join us again to complete the tour.

5つ星のうち2の評価

Requires App

After purchasing I find out you need to download and use their app - no other ticket option.

2026年1月8日
Walks of Italy ロゴ

Walks of Italy からの回答

Dear Guest
I can see you are scheduled for Feb 2026.

We do not use an app, so apologies if you have been informed this. You may have rung when the EU team were out of office and the US side do use an app for other brands

Our process is easy, you do not need tickets. All you need to do is meet the guide 15 mins prior to the start with your booking ref number and name.

They have the tickets and everything required for the tour.

We hope you enjoy when you take your tour in February.

Warm Regards
Walks and Devour

5つ星のうち5の評価

Best In Class Tour Guide | Walks of Italy

Our Colosseum tour in Rome with Walks of Italy was one of the highlights of our entire trip. Our tour guide was simply exceptional - blending professionalism, in-depth knowledge, humor, and respect for our diverse group. The description on their site was accurate, giving us a glimpse of what to expect. Our tour exceeded our every expectation though!

2025年10月15日
Walks of Italy ロゴ

Walks of Italy からの回答

We're glad you enjoyed your Colosseum tour! It's wonderful to hear that the tour guide's expertise, humor, and respect enhanced your experience. We appreciate you highlighting the accuracy of our site's description and are happy the tour exceeded your expectations.

5つ星のうち5の評価

Our guide was very knowledgeable and…

Our guide was very knowledgeable and was also very patient ☺️

2025年9月2日
Walks of Italy ロゴ

Walks of Italy からの回答

We're glad you found our guide knowledgeable and patient. Thank you for your positive feedback; we appreciate you taking the time to share!

5つ星のうち5の評価

Our tour guide

Our tour guide, Giuseppe, was amazing!! Truly made the tour so enjoyable and go by quick. We didn't want it to end!

2025年10月2日
Walks of Italy ロゴ

Walks of Italy からの回答

We're so glad you enjoyed your tour! It sounds like the tour was truly memorable. We appreciate you taking the time to share your experience with us.

5つ星のうち5の評価

Great experience

Great experience, informative guide!

2025年11月22日
Walks of Italy ロゴ

Walks of Italy からの回答

We are glad you found our guide informative, and we appreciate your positive feedback regarding your experience.

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