tried to book first ann service, asked to pay £60.00 up front not explained by rep when I enquired, very off putting. also to open i phone app required phone call to cust services again not very h... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
When I call to say my heating wasn’t working the operator was extremely helpful. I was told that an engineer would call within 24 hours to arrange to come to my property to fix the issue. The engineer... もっと見る
Used web-chat to begin with and progressed to a phone call. Both very efficient and the gentleman who dealt with my inquiry was more than helpful. Very articulate and explained everything in full with... もっと見る
Took out the policy today. Hopefully expecting a good service from them. The salesperson who handle and persuaded me to take this policy sounds very promising through out the conversation. I w... もっと見る
企業情報
さまざまな外部ソースから提供された情報
We offer quality and good value protection plans at affordable prices ranging from boiler, home emergency and appliance cover.
連絡先
173 Cheetham Hill Rd, M8 8LG, Manchester, 英国
- 03339969888
- web@warrantypeople.co.uk
- www.warrantypeople.co.uk
4.5
優良
68件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
PLEASE AVOID...CALLING THEM
Please avoid this company, they are a group of boiler sales people who will find fault even if you have a new boiler in your house...Please avoid...please avoid...please avoid..
2019年8月6日
自発的なレビュー
Warranty People からの回答
Dear Mr Sasi Kumar,
Many thanks for sharing your feedback with us. Upon looking at the account, I can see we carried out a gas safety certificcate for you within first 14 days of you starting cover.
Our engineers abide by gas saftey regulations and we as a company cannot afford to put tenants or people at risk. It is our moral, ethical and professional obligation to diagonise and highlight any potential problem and risks associated with gas appliances.
As part of the inspection, our engineer(being inline with gas safety regulations) found your boiler to be at risk. We relayed this information to you and issued a CP12 certificate inline with our findings. Any faults/issues were not eligible for repairs because you were still within your cooling off period. You requested us to cancel your plan and we complied with your instructions by issuing you a full refund without any admin fees apart for the cost of carrying out the CP12/service.
At no point did you dispute the boiler was working fine and NOT supposed to be at risk. It has been brought to our knowledge by you that you have replaced your boiler now. I would like to think this was in light of our engineers findings during the CP12 inspection. Had the finidings not been correct, you would not have proceeded to make such an investment without getting a second opinion.
Should you wish to discuss this further, please feel free to get in touch with our customer service team OR by writing on complaints@waarrantypeople.co.uk.
Very fast response and effective claim…
Very fast response and effective claim handling. They are providing free annual boiler service with free gas safety certificate. Very cheaper than other providers. Professional services. I will surely recommend warranty people to everyone.
2019年2月24日
自発的なレビュー
Superb
Although we have not had to use this company yet for my home cover I found them very helpful when setting up the contract, they called me several times during the process.
The People I spoke to were very polite and extremely helpful, nothing was to much trouble.
2019年2月8日
自発的なレビュー
Excellent Service
I spoke to Olivia on behalf of my mother in law as she was looking for an alternative cover on her 15yr old boiler. Olivia was amazing, she shared what the policy would entail, the price and the start date. The whole end to end process was completed in a matter of minutes.
Thanks again :-)
2019年1月9日
自発的なレビュー
Decent service
2018年12月22日
自発的なレビュー
Signed up with warranty people made a…
Signed up with warranty people made a claim engineer was here within 2 hours was very helpful and polite
2018年12月21日
自発的なレビュー
Simple to setup. Polite and professional staff
The website is simple enough to navigate and the chat agent Olivia was very easy to talk to. The setup was a doddle and the follow up call very professional. So far so good.
2018年12月21日
自発的なレビュー
Service set up via chat
Could not fully evaluate contact as the service requested has not been arranged however the operator was courteous and informative which is as to be expected.
Only issue is the light green text on a white background in the chat window is difficult to read in a bright environment.
2018年12月13日
自発的なレビュー
Warranty People からの回答
Thank you for your kind review. I can confirm your case has been assisgned to an engineer who will contact you in the prescribed time frame to arrange your boiler service. I will also relay your feedback to our web team to streamline our customer interaction evern more. Merry Christmas and a happy new year.
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