AVOID this company. Goods showing online are not in stock. They ignore messages through the online contact form. If you call the number on their web, they can't help as it was an "online" order. The 0... ãã£ãšèŠã
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David, the engineer, who travelled from Bristol to fix our ThermaQ hot water cylinder is so professional and even went an extra mile to explain to me the functions of those critical components, and... ãã£ãšèŠã
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Stay away from Water Boilers Direct! Itâs been over 10 days since I placed my order, and it still hasnât been dispatched. Iâve contacted their customer service multiple times, and they just keep sayin... ãã£ãšèŠã
Really poor service, we've been waiting 6 weeks since ordering and we still don't have an installed water cooler We've chased multiple times only to receive generic email responses from people wh... ãã£ãšèŠã
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The UK's largest independent supplier of hydration! Keeping homes & businesses hydrated, safely and sustainably. The WCD Group is an award-winning, leading drinking water solutions company working with the industryâs biggest equipment manufacturers and supplying some of the largest blue-chip companies in the UK with hot and cold drinking water coolers, boilers and instant hot taps. Our ethos is to be the UK's leading supplier of âeverything hydration where you want it', so that consumers can buy sustainable hot, cold, and sparkling drinking equipment that saves single-use plastic pollution and conserves energy and water, with the health of our customers and the planet in mind.
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WaterCoolersDirect.com, Clearview House, 24 Bamel Way, Gloucester Business Park Gloucester, GL3 4BH, Gloucester
- 0800 731 1491
- info@watercoolersdirect.com
- www.watercoolersdirect.com
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Always very helpful and fast toâŠ
Always very helpful and fast to respond. I have been using water coolers direct for years now and every time I need an order Lewis has always very helpful. My cooler has been serviced by them for years now and I've never had any issues.
2022幎5æ30æ¥
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WaterCoolersDirect.com (The WCD Group) ããã®åç
Good Evening Sam,
Thanks so much for the kind feedback. We do really appreciate your business and support over the years. It really has been a pleasure to work with you.
You know where we are when you need more water, and we will (as ever) keep in touch with any offers we can assist with.
Look forward to speaking soon.
Best Regards
Jon Stutter
Sales Manager
The WCD Group
01452 651 164
js@thewcdgroup.com
Very quick response
2022幎5æ12æ¥
èªçºçãªã¬ãã¥ãŒ
WaterCoolersDirect.com (The WCD Group) ããã®åç
Good Afternoon Mike,
I hope this message finds you safe and well?
Firstly, thank you so much for your ongoing business and support, we really do appreciate it.
I also really appreciate you taking the time to leave us a lovely review.
We will keep in touch to make sure you are well looked after, but if you need anything in the meantime please do let me know.
Best Regards
Jon Stutter
Sales Manager
The WCD Group
01452 651 164
js@thewcdgroup.com
WaterCoolersDirect.com (The WCD Group) ããã®åç
Good Afternoon Najam,
Thank you so much for your recent order of the River No Fridge. I am delighted you were happy with our service levels and prompt dispatches.
We will keep in regular contact to ensure you are well looked after, but should you need anything in the meantime, please do let me know.
Best Regards
Jon Stutter
Sales Manager
The WCD Group
01452 651 164
js@thewcdgroup.com
Great fast service
Great fast service. Ordered first thing and received an order confirmation within the hour.
2022幎4æ27æ¥
èªçºçãªã¬ãã¥ãŒ
WaterCoolersDirect.com (The WCD Group) ããã®åç
Hi Kelly,
Thanks for the recent order, and kind review.
We really appreciate your business and support and we are constantly working to ensure we deliver the best communications and customer service possible.
We will keep in touch, but if we can assist in the meantime - please do let us know.
Best Regards
Jon Stutter
Sales Manager
The WCD Group
01452 651 164
js@thewcdgroup.com
WaterCoolersDirect.com (The WCD Group) ããã®åç
Good Morning Neil,
Thanks for the recent order of the Clover D19. We really appreciate the business, and always ensure our prices remain very competitive - whilst ensuring we deliver quality products and first class service.
We will keep in regular contact to ensure you are well looked after, but if I can be of any further assistance in the meantime, please do let me know.
Best Regards
Jon Stutter
Sales Manager
The WCD Group
01452 651 164
js@thewcdgroup.com
First Class service!!!!
First Class service!!!!
Callum was ever so helpful, and resolved my issue very quickly and efficiently.
2022幎4æ22æ¥
èªçºçãªã¬ãã¥ãŒ
WaterCoolersDirect.com (The WCD Group) ããã®åç
Good Afternoon Gaynor,
Thanks so much for the recent order, and taking time to leave us such a lovely review.
I have passed on your kind comments to Callum, who was really pleased to have been of assistance.
We will keep in touch to ensure you are well looked after, but if you need anything in the meantime please do let me know.
Best Regards
Jon Stutter
Sales Manager
The WCD Group
01452 651 164
js@thewcdgroup.com
WCD and particularly michal (fieldâŠ
WCD and particularly michal (field worker) and Jon Stutter (Manager) have given us help beyond what I might have imagined- thanks. Excellent support and help - much obliged. Great Company. We did not expect such help. My wife is badly disabled and life can be awkward at times. What you have done has helped me and my wife a lot. Thanks again.
2022幎4æ22æ¥
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WaterCoolersDirect.com (The WCD Group) ããã®åç
Good Afternoon Mr Taffs,
Thank you so much for the kind review, and feedback.
As per my recent email to you, we really do our best to look after our valued customers, so it makes me very happy when we get such lovely feedback.
I have also passed on your best regards to Michal, who is looking forward to seeing you very soon to service your Zip Tap.
I hope you and Maureen are very well, and look forward to speaking with you in the near future.
Meantime, take good care.
Best Regards
Jon Stutter
Sales Manager
The WCD Group
01452 651 164
js@thewcdgroup.com
Product is good
Product is good. A hire purchase option or buy outright. Technical support was genuinely helpful and resolved my cooling related mistake.
2022幎4æ18æ¥
WaterCoolersDirect.com (The WCD Group) ããã®åç
Good Morning Alex,
Thanks so much for the recent order of the Clover B21B, we really appreciate the business.
I am pleased to hear our Technical team were able to support and assist.
We will keep in touch to ensure that you are well looked after, but if i can be of any further assistance in the meantime please do let me know.
Best Regards
Jon Stutter
Sales Manager
The WCD Group
01452 651 164
js@thewcdgroup.com
Giving a four star because even thoughâŠ
Giving a four star because even though my first order didnât work and it had to be sent back..the replacement came quick with not much fuss..
2022幎4æ15æ¥
WaterCoolersDirect.com (The WCD Group) ããã®åç
Good Afternoon Angelos,
Thank you so much for your recent order, and for taking the time to leave us a review.
Unfortunately, we cannot guarantee that issues with our products, or deliveries will occur. However, when they do we always do our upmost to put our customers first and ensure we deliver the very best customer service, so it is very pleasing to hear we got this right for you.
We will keep in regular contact, however - If i can assistance any further in the meantime, please do let me know.
Best Regards
Jon Stutter
Sales Manager
The WCD Group
01452 651 164
js@thewcdgroup.com
Office Water Coolers
We were looking for simple water coolers for our workspace and found everything that we needed with WaterCoolersDirect.com. Clear and straightforward website and even better we found what we were looking for in the Sale! Quick communication and email confirmations too.
2022幎4æ7æ¥
WaterCoolersDirect.com (The WCD Group) ããã®åç
Good Afternoon Debbie,
Thanks so much for the recent order of the bottle fed cooler, and taking time to leave us such a lovely review - we really do appreciate it.
Please do let us know when you need more water, and we will ensure we get some more out very promptly.
Thanks once again for the business and support.
Best Regards
Jon Stutter
Sales Manager
The WCD Group
01452 651 164
js@thewcdgroup.com
Great people ðž
2022幎4æ5æ¥
èªçºçãªã¬ãã¥ãŒ
WaterCoolersDirect.com (The WCD Group) ããã®åç
Good Afternoon,
Thanks so much for the ongoing business and support, we really do appreciate it.
We pride ourselves on our personal Account Management and taking care of our customers, so it really is great to read your review.
We will keep in touch, however if you need anything else in the meantime - please do get in touch.
Best Regards
Jon Stutter
Sales Manager
The WCD Group
01452 651 164
js@thewcdgroup.com
WaterCoolersDirect.com (The WCD Group) ããã®åç
Good Evening Paul,
I am very sorry to be reading your review and comments.
I have just sent you an email directly, and will follow up tomorrow.
We strive to ensure we deliver a first class service, which hopefully you can see in the majority of our reviews, so when we do get things wrong we take it very seriously. I can assure you I will get this resolved for you.
Looking forward to hearing from you, and once again offer my sincere apologies.
Best Regards
Jon Stutter
Sales Manager
The WCD Group
01452 651 164
Excellent service
Excellent service, contacted last evening and messaged about a technical enquiry, my message was replied very quickly by Sean whoâs advice was excellent and the machine is ticking along nicely.
Many thanks to you.
2022幎3æ29æ¥
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WaterCoolersDirect.com (The WCD Group) ããã®åç
Evening Andy,
Thanks so much for the kind review, which I have shared and passed onto Sean, who was delighted to offer his services.
We do have a freephone Technical team available to all of our valued customers, so really great to read you found this benefical.
Thanks once again.
Best Regards
Jon Stutter
Sales Manager
The WCD Group
01452 651 164
js@thewcdgroup.com
excellent service
2022幎3æ28æ¥
WaterCoolersDirect.com (The WCD Group) ããã®åç
Good Afternoon Caroline,
Thanks so much for the recent order of the H2omy Under Sink Chiller, we really appreciate the business.
We are very pleased to read that you are happy with our service levels, as we strive to ensure we offer the best service possible.
Please do let me know if I can be of any further assistance.
Best Regards
Jon Stutter
Sales Manager
The WCD Group
01452 651 164
js@thewcdgroup.com
WaterCoolersDirect.com (The WCD Group) ããã®åç
Good Afternoon Trevor,
Thanks so much for the recent order, of the Zip Filter, and taking time to leave us a review.
We pride ourselves on not only offering a vast range of products, but also first class customer delivery and experience - so it is great to read that you were happy with our service levels.
We will keep in contact to ensure that you are well looked after.
Best Regards
Jon Stutter
Sales Manager
The WCD Group
01452 651 164
js@thewcdgroup.com
Great Company
Had a water filter delivered a little while ago, the item was plumbed into the mains and is brilliant. Just opened an email from watercoolers reminding me that my filters are now out of date and I should buy a new one, what a great service I would have surely forgotten to buy one so this light reminder service is brilliant. Lovely staff too
2022幎3æ9æ¥
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WaterCoolersDirect.com (The WCD Group) ããã®åç
Good Afternoon James,
Thanks so much for the ongoing business and support, we really do appreciate it.
We pride ourselves on our personal Account Management and taking care of our customers, so it really is great to read your review.
We will keep in touch, however if you need anything else in the meantime - please do get in touch.
Best Regards
Jon Stutter
Sales Manager
The WCD Group
01452 651 164
js@thewcdgroup.com
Very prompt response
2022幎3æ7æ¥
èªçºçãªã¬ãã¥ãŒ
WaterCoolersDirect.com (The WCD Group) ããã®åç
Good Morning Sharon,
Thanks so much for your enquries, and taking the time to leave us such a lovely review.
We always do our best to get back to our customers as quickly as possible, and ensure we give our the very best service - so it is great to see you were happy with our service levels.
I have emailed over the information as promised yesterday evening, and we will arrange the call out ASAP.
Thanks so much for the business and support.
Best Regards
Jon Stutter
Sales Manager
The WCD Group
01452 651 164
js@thewcdgroup.com
Excellent
Excellent, fast professional response to my inquiry.
2022幎3æ5æ¥
èªçºçãªã¬ãã¥ãŒ
WaterCoolersDirect.com (The WCD Group) ããã®åç
Good Morning Gary,
Thank you so much for your recent order, and taking the time to leave us a review.
We pride ourselves on our customer responses and customer care, so it is very pleasing to read that you were happy with our services.
We will keep in regular contact, but should you need anything meantime, please do let me know.
Best Regards
Jon Stutter
Sales Manager
The WCD Group
01452 651 164
js@thewcdgroup.com
Overall great service
Overall great service, initially not great as the website had coolers on that where not in stock, however once this was overcome, great service and arrived next day
2022幎2æ25æ¥
WaterCoolersDirect.com (The WCD Group) ããã®åç
Good Afternoon Julian,
Thanks for the recent order, and taking the time to leave us a review, we do really appreciate it.
Unfortunately, we have suffered with longer than usual delays with stock and we our doing our upmost to ensure the website is up to date and live with stock. On the odd occasion when we do run out of stock, we always do our best to ensure we make contact and offer suitable alternatives - so I am pleased to hear you were pleased with the service.
We will keep in touch to ensure you are well looked after.
Thanks again, and take good care.
Best Regards
Jon Stutter
Sales Manager
01452 651 164
js@thewcdgroup.com
ordered item online only to be toldâŠ
ordered item online only to be told after it was out of stock. had to source from elsewhere.
2022幎2æ23æ¥
WaterCoolersDirect.com (The WCD Group) ããã®åç
Good Afternoon Mark,
Firstly, I am really very sorry to hear you were not satisfied with the service levels we provided. I have emailed you directly to further understand this.
Unfortunately, I can see the chiller you had ordered was out of stock due to a large order which took our current stock.
I will follow up with you personally to make sure this has been resolved to your satisfaction.
Best Regards
Jon Stutter
Sales Manager
The WCD Group
01452 651 164
js@thewcdgroup.com
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