AVOID this company. Goods showing online are not in stock. They ignore messages through the online contact form. If you call the number on their web, they can't help as it was an "online" order. The 0... ãã£ãšèŠã
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David, the engineer, who travelled from Bristol to fix our ThermaQ hot water cylinder is so professional and even went an extra mile to explain to me the functions of those critical components, and... ãã£ãšèŠã
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Stay away from Water Boilers Direct! Itâs been over 10 days since I placed my order, and it still hasnât been dispatched. Iâve contacted their customer service multiple times, and they just keep sayin... ãã£ãšèŠã
Really poor service, we've been waiting 6 weeks since ordering and we still don't have an installed water cooler We've chased multiple times only to receive generic email responses from people wh... ãã£ãšèŠã
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The UK's largest independent supplier of hydration! Keeping homes & businesses hydrated, safely and sustainably. The WCD Group is an award-winning, leading drinking water solutions company working with the industryâs biggest equipment manufacturers and supplying some of the largest blue-chip companies in the UK with hot and cold drinking water coolers, boilers and instant hot taps. Our ethos is to be the UK's leading supplier of âeverything hydration where you want it', so that consumers can buy sustainable hot, cold, and sparkling drinking equipment that saves single-use plastic pollution and conserves energy and water, with the health of our customers and the planet in mind.
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WaterCoolersDirect.com, Clearview House, 24 Bamel Way, Gloucester Business Park Gloucester, GL3 4BH, Gloucester
- 0800 731 1491
- info@watercoolersdirect.com
- www.watercoolersdirect.com
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I would highly recommend WdC
I would highly recommend WdC
We have had new taps fitted within our business and the service was excellent Kiel was brilliant nothing is to much trouble for him and cleans up after him self 1000% brilliant service the lads was brilliant and the taps are brill we have used WDC for a few years and the service as always be a10/10 nothing is too much trouble weâll done lads and thank you once again
Thank you Karen car finance 247
Facilities manager
2022幎2æ11æ¥
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WaterCoolersDirect.com (The WCD Group) ããã®åç
Good morning Karen, thank you for the positive review following our recent visit to your premises. I'm so glad everything was done to your satisfaction and that all your units are working well, they certainly suit the environment they are fitted within.
I will pass on your kind regards to Kiel and (myself ;-)) and please feel free to get in touch if you need anything else.
Thanks again.
Kind Regards.
Lee Pickup MIPHE RP
Field Service Manager
The WCD Group
07810 369990
Very helpful and professional service.
I chose to purchase from WCD Group as the prices and review ratings were so good also their website was simple to navigate and purchasing was a very easy process.
Unfortunately the unit I ordered was not in stock however I was promptly contacted by a Gentleman who advised me of the situation and very helpfully suggested an alternative unit which is an Aquality cosmetal water filter and cooler which we are replacing our aged Winix unit with on a buy to use basis as we already have the infrastructure in place to do a plug and play change over (so to speak).
This unit appears to be a far superior steel machine with the ability to easily fill water bottles such as S`well brands as well as pint glasses.
I had a few questions that were answered quickly the communication is 100% from the people that work for this company I found and nothing seems to be too much trouble.
The delivery times was excellent and I would not hesitate to return to purchase from them again in future.
Many thanks to the team at WaterCoolersDirect.
2022幎2æ9æ¥
WaterCoolersDirect.com (The WCD Group) ããã®åç
Good Evening Andrew,
Thanks so much for your recent order, and taking the time to leave us such a nice review.
I am delighted to hear you are very happy with the Cosmetal Aquality, and my recommendation, especially knowing yourself and the team use pint glasses.
Unfortunately when shipping goods, they can sometimes get damaged in transit. But it is great to see you were pleased with our service levels in turning this around and ensuring we got a replacement to you ASAP.
I will keep in touch to ensure the cooler is well looked after, but should you need anything in the meantime, please do let me know.
Best Regards
Jon Stutter
Sales Manager
The WCD Group
01452 651 164
js@thewcdgroup.com
I have been trying to order a waterâŠ
I have been trying to order a water cooler/dispenser for several months, the first time I tried water coolers direct, all the ones in my price range were out of stock. The most recent time I discovered that, the one I was trying to order originally, was in stock, according to the website, but when i ordered it, I received a telephone call telling me it was out of stock and would I like to order a different one? Then all of the options were more expensive!! Is this a con? Also the information given on the website is different for each water cooler, one might be cups per hour, another will be, capacity of water tank in litres, and the staff have no more information for the customer. Hard to do a comparison. All in all, maintenance of website is poor, information is poor, the ability to purchase the cooler that you want, unless it is a more expensive one, is almost impossible.
2022幎2æ8æ¥
WaterCoolersDirect.com (The WCD Group) ããã®åç
Good Morning Ian,
Firstly, thank you for your time leaving us a review - we do apprecaite the feedback.
I can see your order was placed, and unfortunately we did run out of stock - I am very sorry about this. I can see we did make contact and offer alternatives. Understanding these were not suitable we did then process a full refund. Whilst I appreciate this experience may have been frustrating, I can assure you it was all done with good intentions and in good faith.
We will also pass your comments onto our Web Team, to ensure our websites are as easy as possible to navigate and understand.
I will also reach out to you directly, to see if there is anything further we can do to resolve the matter.
Best Regards
Jon Stutter
Sales Manager
The WCD Group
01452 651 164
js@thewcdgroup.com
problem solving is priority to them
2022幎1æ27æ¥
èªçºçãªã¬ãã¥ãŒ
WaterCoolersDirect.com (The WCD Group) ããã®åç
Good Evening Margaret,
Thanks so much for taking the time to leave us such a lovely review.
We pride ourselves on first class service, both pre and prior to a sale, so it is great to read your feedback and see that comes across when we deliver our services.
We are on hand should you require any further asssitance, meantime take good care and stay safe.
Best Regards
Jon Stutter
Sales Manager
The WCD Group
01452 651 164
js@thewcdgroup.com
WaterCoolersDirect.com (The WCD Group) ããã®åç
Good Morning,
Thank you so much for the kind review, and recent order - we really do appreciate it.
I am very pleased to hear that you are happy with our aftercare service, as it is something we pride ourselves on.
Best Regards
Jon Stutter
Sales Manager
The WCD Group
01452 651 164
js@thewcdgroup.com
Very efficient
Unit sent was broken in transit. Sent me a replacement immediately with zero hassle. Arrived the following day.
2022幎1æ13æ¥
èªçºçãªã¬ãã¥ãŒ
WaterCoolersDirect.com (The WCD Group) ããã®åç
Good Evening Jim,
Thank you so much for your recent order, and taking the time to leave us a review. It really is massively appreciated.
Unfortunately, things can go wrong with deliveries, however - we do our upmost to ensure this doesn't effect the customer experience and we do our best to rectify such issues as quickly, and as hassle free as possible for you - so we are delighted to see we got this right for you.
We will keep in regular contact, but as always if we can be of any further assistance please do let us know.
Best Regards
Jon Stutter
Sales Manager
The WCD Group
01452 651 164
js@thewcdgroup.com
New Water heater arrived in good time
New Water heater arrived in good time, easy to install, it had a fault which was resolved straight away under warranty. I would Reccomend this Company.
2022幎1æ6æ¥
WaterCoolersDirect.com (The WCD Group) ããã®åç
Good Afternoon David,
Thank you so much for the recent order of the Elson Water Boiler, we are delighted it arrived in time and is being put to good use!
Whilst I am sorry to read you did have a warranty challenge, I am very pleased to see this was quickly rectified for you.
If i can be of any further assistance, please do let me know.
Best Regards
Jon Stutter
Sales Manager
The WCD Group
01452 651 164
js@thewcdgroup.com
Sent wrong item and it arrived damaged
Sent wrong item and it arrived damaged, emailed twice & have not received anything back.
2021幎12æ29æ¥
WaterCoolersDirect.com (The WCD Group) ããã®åç
Good Morning Emily,
Thanks for the recent order.
I am very sorry to see you had issues with the water cooler, and have responded to your emails this morning to offer a couple of solutions. Please let me know which works best for you, and I will ensure we get this resolved promplty for you.
I also offer my apologies that you didn't get a response on the same day, however we have limited staff working between Christmas and New Year and are doing our best to respond as quickly as possible.
I await your reply, and assure you I will personally get this matter resolved for you.
Best Regards
Jon Stutter
Sales Manager
The WCD Group
01452 651 164
js@thewcdgroup.com
Amazing Customer Service
I have been very happy with all my dealings with WCD, from the initial order to after sales service. The product was delivered to me overnight when I asked for my order to be expedited. Post the delivery we had a minor glitch, however they were incredibly sympathetic to my plight. I found their customer focused ethos very refreshing. I am very grateful. Thank you.
2021幎11æ28æ¥
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WaterCoolersDirect.com (The WCD Group) ããã®åç
Good Morning Victor,
Thank you so much for the recent order, and taking the time to leave us this review.
I am delighted to hear your experience was a positive one. We cannot prevent the odd issue arrising, but we do always deal with any queries / challenges as quickly as possible, and with our valued customers in mind.
I am delighted to are happy with the cooler, and enjoying the chilled water.
Take good care and thanks again.
Best Regards
Joel Perry
Sales Account Manager
The WCD Group
joel@thewcdgroup.com
01452 651 155
WaterCoolersDirect.com (The WCD Group) ããã®åç
Good Morning Debbie,
Thank you so much for taking the time to leave me such a lovely review.
We work very hard to ensure the service we provide is first class, so it is great to see you experienced this.
I will keep in touch to ensure you are well looked after, but should you need anything in the meantime - just let me know.
Best Regards
Carsen Bailey - Sales Executive
carsen@thewcdgroup.com
01452 221 029
The WCD Group
Great service from the guy I dealtâŠ
Great service from the guy I dealt with. Refund issue promptly. The only point that prevented a 5 star review was thew fact that I was contacted back as you didnt have a new model that wanted in stock, however very happy wit hthe reconditioned model.
2021幎11æ24æ¥
WaterCoolersDirect.com (The WCD Group) ããã®åç
Thank You David for the review along with the order it is much appriciated,
Apologies for the stock issue we are working to get it resolved however I am happy to hear the recon model suits you well if you have any issues please let us know I am always more than happy to help.
Many thanks,
Carsen Bailey - Sales Executive
carsen@thewcdgroup.com
01452 221 029
The WCD Group
Half of the kit I ordered was missing.
Half of the kit I ordered was missing on arrival and when I tried to contact water coolers direct by various email addresses I was ignored.
Was contacted by 2 members of the team after the review and they went to every effort to correct this, they soon made up for the rocky start.
2021幎11æ24æ¥
WaterCoolersDirect.com (The WCD Group) ããã®åç
Good Afternoon Liam,
Thanks for the recent order, and brining this matter to our attention.
My Team Leader, and myself have both reached out this afternoon via email and voicemail to advise how we have resolved this matter for you.
Please do give me a call back, or drop me a quick email so I know this issue has been resolved to your satisfaction.
We pride ourselves on our customer care, and on the odd occasion when we do get things wrong, we take it very seriously - which hopefully you will agree you have seen with how promptly we have resolved the matter.
I look forward to hearing from you, and once again offer my sincere apologies.
Best Regards
Jon Stutter
Sales Manager
The WCD Group
01452 651 164
js@thewcdgroup.com
Brilliant customer service
Bought the winix water cooler,was very good value,and is a very good machine. I will always purchase from WCD as they give an excellent back up service
2021幎11æ23æ¥
èªçºçãªã¬ãã¥ãŒ
WaterCoolersDirect.com (The WCD Group) ããã®åç
Good Afternoon Edward,
Thank you so much for the kind review, and recent order - we really do appreciate it.
I am very pleased to hear that you are happy with our aftercare service, as it is something we pride ourselves on.
Best Regards
Jon Stutter
Sales Manager
The WCD Group
01452 651 164
js@thewcdgroup.com
7 year water cooling service customer
Josh Davies has just been to service my water cooler, really polite and attentive. Resolved a minor leak we were having too.
Been a WCD customer for 7 years, they have always provided a regular service and kept both, my machines running well.
2021幎11æ17æ¥
èªçºçãªã¬ãã¥ãŒ
WaterCoolersDirect.com (The WCD Group) ããã®åç
Good morning James, thank you for the positive review following Josh's recent visit to your premises and I'm so glad everything was done to your satisfaction and that all your units are working well.
I will pass on your kind regards and don't hesitate us to contact us again should you ever need.
Thanks again.
Kind Regards.
Lee Pickup MIPHE RP
Field Service Manager
The WCD Group
07810 369990
Friendly professional and hard workingâŠ
Friendly professional and hard working engineer was josh davies
2021幎11æ9æ¥
èªçºçãªã¬ãã¥ãŒ
WaterCoolersDirect.com (The WCD Group) ããã®åç
Good afternoon Daine, thank you for taking the time out to write your review on our recent visit by Josh to your premises.
I'm so glad everything was done to your satisfaction. Customer service really is about servicing the customer and its as simple as that.
Thanks again.
Kind Regards.
Lee Pickup MIPHE RP
Field Service Manager
The WCD Group
07810 369990
Confusion about type of water coolerâŠ
Confusion about type of water cooler but sorted out quickly
2021幎11æ1æ¥
WaterCoolersDirect.com (The WCD Group) ããã®åç
Good Evening,
Thank you so much for your recent order and taking the time to leave such a nice review.
Unfortunately the cooler you ordered, had just ran out of stock. I am very pleased we were in touch very quickly and able to offer a suitable solution.
Thanks again for sharing your experience with us, we will keep in regular contact to make sure you are well looked after.
Best Regards
Jon Stutter
Sales Manager
The WCD Group
01452 651 164
js@thewcdgroup.com
WCD Group in the FM sector
I have worked with WCD Group for a number of years in the FM sector and have been delighted to be part of their development as a business. In a very difficult sector they have continued to improve their delivery model to exceed Client requirements by delivering exceptional service levels. Brian Moulder has been a great contact throughout my time of working with WCD by being tenacious in resolving any issues and growing their portfolio in the sector.
2021幎10æ28æ¥
èªçºçãªã¬ãã¥ãŒ
WaterCoolersDirect.com (The WCD Group) ããã®åç
Good Afternoon Krys,
Thank you so much for the lovely review, and your business over the years.
It has been an absolute pleasure to work with you, and we look forward to continuing to grow our working relationship and our ever growing presence in the FM Sector.
We will keep in regular contact, to ensure you are well looked after, but should you require anything in the meantime, please do let me know.
Best Regards
Brian Moulder
National Key Account Manager
The WCD Group
07793 752553
01452 651131
bm@thewcdgroup.com
Excellent service all round
Excellent service all round, good price, would recommend.
2021幎10æ28æ¥
WaterCoolersDirect.com (The WCD Group) ããã®åç
Good Afternoon
Thanks so much for taking the time to leave us a review.
We do pride ourselves on offering the best possible service, so very pleasing to hear we got this right for you.
We will keep in touch to ensure you are well looked after, If i can assist in the meantime please do let me know.
Best Regards
Jon Stutter
Sales Manager
The WCD Group
01452 651 164
js@thewcdgroup.com
Fantastic Service
I have used WCD Group for many years, never had an issue with anything. Jon, Laurence, Shaun and Theo have been helpful when ever I need them, good communication throughout the process. 10/10 would recommend to anyone!
2021幎10æ22æ¥
èªçºçãªã¬ãã¥ãŒ
WaterCoolersDirect.com (The WCD Group) ããã®åç
Good Afternoon Fraser,
Thank you so much for the recent review, and the ongoing business and support. We really do appreciate it.
I am sure we will keep in regular contact, and thank you again for all of your support.
Best Regards
Jon Stutter
Sales Manager
The WCD Group
01452 651 164
js@thewcdgroup.com
kettle tap
Got a kettle tap and the service I got was incredible spoke with a guy call Jon answered any questions I had and made me fill at ease when buying plus they are doing me a solid deal on filter 10000% recommend
2021幎10æ21æ¥
èªçºçãªã¬ãã¥ãŒ
WaterCoolersDirect.com (The WCD Group) ããã®åç
Good Evening Tyler,
Thanks for the recent order, and taking the time to leave us a great review.
I hope the Kettletap is performing well, and you and your team in the office are really enjoying the benefits of boiling and chilled filtered water, at the touch of the button.
I was delighted to help with the filters, and ensure you are well covered for the coming year.
I have already scheduled a reminder for next year, when they will be due for another change.
Meantime, take good care and stay safe.
Best Regards
Jon Stutter
Sales Manager
The WCD Group
01452 651 164
js@thewcdgroup.com
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