WBW Solicitors レビュー 

135
•
TrustScore 5段階評価の4.5

4.5

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5つ星のうち5の評価

I have been in touch with Rachael and Rosemary for a couple of years trying to sell my property and they both supported me from start to finish. An excellent service - and feel very lucky for all the... もっと見る

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5つ星のうち1の評価

My grandmothers estate took 6 years to wrap up with this horrendous law firm, they were beyond useless to deal with. Poor communication, poor execution and no doubt cost us far more money than was nee... もっと見る

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5つ星のうち5の評価

I had to process two wills. The first was my late husband's, which was straightforward as far as I was concerned and involved putting two Trustees in charge of the procedure. The second was rewritin... もっと見る

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5つ星のうち5の評価

We were kept informed on a detailed and regular basis. Our solicitor Louise was business like, quick to react, always courteous and content to make more complex issues easy for us to understand. Great... もっと見る

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企業情報

  1. 法律事務所

当該企業による記述

WBW Solicitors is one of the largest legal practices in the South West, with offices based in Axminster, Bovey Tracey, Brixham, Chard, Exeter, Exmouth, Honiton, Launceston, Newton Abbot, Paignton, Seaton, Sidmouth, and Torquay. With clearly defined divisions catering for business and private clients, our teams are able to offer the very best legal advice through a full range of legal services, across a wide range of areas and commercial sectors.


連絡先

4.5

優良

TrustScore 5段階評価の4.5

135件のレビュー

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4.5

すべてのレビュー

(135)

過去12か月のレビュー数: 79件

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5つ星のうち1の評価

Woefully unprofessional, poor communication and lost documents

WBW Exmouth were responsible for holding my mother's will along with supporting documents in their safe room. Upon initial contact they took well over a week to contact me back and when they did they called me at 5.45pm on a Friday evening which I found extremely unprofessional. I requested that the the legal sec could write to other beneficiaries with a copy of it and was made assurances that this was fine and all part of the service and would be done the next day, but two weeks later I asked WBW if they had done so and the legal sec responded no as after further discussion took place and she was asked not to by a solicitor as it was outside their remit. I don't have a problem with this at all but the fact they didn't think that they needed to communicate this to me and just left it really does it speak volumes about their level of proffessionality and the service they afford to their clients. 3 weeks of my time they wasted. Lastly they lost the supporting documents that were to be kept with the will and denied their existence on 4 occasions, it took another 2 further weeks of insisting that they existed to get them to unseal the original file and discover that they had incorrectly filed them with the workfile instead of with the will in the saferoom. If I hadn't then those documents would've simply been lost because they hadn't filed them correctly. Shocking how unprofessional they were to deal with. Never again.

2025年6月2日
自発的なレビュー
WBW Solicitors ロゴ

WBW Solicitors からの回答

Dear Mr McPherson

Thank you for taking the time to share your experience. We are sorry to read about the concerns you have raised regarding the handling of your late Mother’s Will and supporting documents by our Exmouth office. We fully appreciate how frustrating and upsetting this must have been for you.

Please be assured that we take feedback of this nature very seriously. To enable us to investigate our Client Care Partner, Jane Couch, would appreciate the opportunity of speaking with you directly. Jane can be contacted on 01626 202413 or via email at janecouch@wbw.co.uk.

Kind regards,
WBW Solicitors

5つ星のうち5の評価

Louise Crockford at WBW…

We used Louise Crockford at WBW solicitors for conveyancing for the sale & purchase of Bungalows in Devon.We were always kept well informed, and was ahead of the other solicitors involved, and pushing them to get their part of the process completed. This resulted in a speedy outcome ( as far as that is possible these days ) and we would certainly use her again.

2024年8月1日
自発的なレビュー
WBW Solicitors ロゴ

WBW Solicitors からの回答

Thank you for your kind feedback. We are pleased to hear that Louise kept things progressing efficiently and provided clear support throughout your move.

5つ星のうち5の評価

David and Gillian

Louise Crockford and her assistant Karen were efficient and professional. The speed that Louise dealt with things was excellent making the sale of our property and purchase of our new property a pleasurable and speedy process.

2025年3月28日
自発的なレビュー
5つ星のうち5の評価

Sale of property: Louise Crockford

Louise Crockford and her assistants have acted for us on several properties. Louise is proactive, prompt and always keen not to be the party holding up the process. We are very please with her work.

2025年2月10日
自発的なレビュー
WBW Solicitors ロゴ

WBW Solicitors からの回答

Dear David.

Thank you for your kind review. We are delighted to hear that you have been pleased with Louise’s work and that she has provided proactive and efficient support throughout your property transactions. Your continued trust in her services is greatly appreciated. We look forward to assisting you again in the future.

Kind regards,
WBW Solicitors

5つ星のうち5の評価

I was seen at the Torquay office

I was seen at the Torquay office. It was easy to make an appointment. I was seen by Jacqui Bell who was delightful. She answered all my questions efficiently, explained everything clearly and without making feel a bit dim!

2025年1月22日
自発的なレビュー
WBW Solicitors ロゴ

WBW Solicitors からの回答

Thank you for your kind review. We are pleased to hear that you found it easy to arrange an appointment and that Jacqui provided clear and helpful advice. We appreciate your feedback and hope to assist you again in the future.

5つ星のうち5の評価

Expert support. Having a team who were incredibly…

WBW were a brilliant team who were incredibly knowledgeable, thorough, persistent, focused and supportive.

2024年4月16日
自発的なレビュー
WBW Solicitors ロゴ

WBW Solicitors からの回答

Dear Helen,

Thank you for taking the time to leave a 5-star review and for your kind words. We're delighted to hear WBW provided you with such a positive experience and hope to assist you with any future legal needs.

Best wishes,
WBW Solicitors

5つ星のうち5の評価

Conveyancing

Louise Crockford is by far the best and most efficient Conveyancing Solicitor we have ever had. One hopes that the processes involved in selling and buying a house run on rails, and when they don't you need someone like Louise to be representing you. Louise is so thorough and competent. She promptly dealt with important matters and answered our queries mostly by return on the same day. She lets you know in advance when she will not be available and informs you of whom to contact in her absence. We must also mention that in her absence Karen also dealt with matters efficiently and promptly. If you are looking for a Conveyancing Solicitor look no further than Louise. We will certainly be using her services again in the future, which we hope will be soon.
Harvey and Trish Malkin

2024年8月28日
自発的なレビュー
WBW Solicitors ロゴ

WBW Solicitors からの回答

Thank you, Harvey and Trish, for your wonderful review. We are delighted to hear how pleased you were with the service Louise provided and that you found her to be thorough and efficient. It is also great to know that Karen was able to assist seamlessly in Louise’s absence. Your kind words and recommendation are greatly appreciated, and we look forward to assisting you again in the future.

5つ星のうち5の評価

Commercial lease

Sanjeev Harash Prepared a lease for a commercial property for us recently, we really appreciated his expertise and commitment to work to a deadline.

2024年11月1日
自発的なレビュー
WBW Solicitors ロゴ

WBW Solicitors からの回答

Dear Pauline,

Many thanks for taking the time to leave a 5-star review and for your kind words. We're delighted to hear Sanjeev Harash provided you with such a positive experience with WBW, and we hope to assist you with any future legal needs.

Best wishes,
WBW Solicitors

5つ星のうち5の評価

House sale.

We had a stressful time with our prolonged house sale and Danielle and Louise gave us good service with good timely communication and being proactive to chase the chain and speed things along as far as possible. This was in contrast to our purchasers solicitor who's performance was sluggish at best.

2024年10月31日
自発的なレビュー
WBW Solicitors ロゴ

WBW Solicitors からの回答

Thank you for your review. We are pleased to hear that Danielle and Louise provided you with good service and proactive support during what was clearly a challenging process. We appreciate your feedback and are glad they could help make things as smooth as possible.

5つ星のうち5の評価

Competent solicitor.

WBW (Kathryn) handled the estate of our late father. We had appropriate solutions provided for the concerns we had, and communication was good. Most of all, there was no fuss, all calm and careful throughout. Very straightforward for the children.

2024年7月3日
自発的なレビュー
WBW Solicitors ロゴ

WBW Solicitors からの回答

Dear David,

Thank you for taking the time to leave a 5-star review and for your kind words. We are very happy to hear Kathryn provided you with such a positive experience with WBW.

Best regards,
WBW Solicitors

5つ星のうち5の評価

Many thanks to Louise and Karen!

My father was selling the family home earlier this year and reverted to Louise whom he had used for a previous sale and purchase many years before.
After emigrating I took over the communications to finalise the sale on behalf of dad, and then subsequently utilised WBW services for an (aborted) purchase. Communicating with both Louise and Karen was a pleasure, through what was a very stressful time.
I have no hesitation in recommending them.

2024年6月1日
自発的なレビュー
WBW Solicitors ロゴ

WBW Solicitors からの回答

Dear Joanna,

Thank you for taking the time to leave a 5-star review and for your kind words. We are delighted to hear Louise Crockford and Karen Pearce provided you with such a positive experience with WBW.

Best regards,
WBW Solicitors

5つ星のうち5の評価

Excellent Solicitors

We found WBW Solicitors through a websearch tool and from our first enquiry to our last communications they were totally professional, extremely helpful and knowledgeable and were very quick and fair to bring our issues to a successful close, keeping us informed and updated all the way. We would have no hesitation in recommending 100%

2024年9月9日
自発的なレビュー
WBW Solicitors ロゴ

WBW Solicitors からの回答

Dear Jane,

Many thanks for your 5-star review and feedback. We are delighted that WBW made such a positive impact on you.

Best regards,
WBW Solicitors

5つ星のうち5の評価

Highly recommended

Danielle and Louise from the Exmouth branch handled our house sale quickly and efficiently. Would not hesitate to use this company again.

2024年9月21日
自発的なレビュー
WBW Solicitors ロゴ

WBW Solicitors からの回答

Thank you for your kind words and feedback.

5つ星のうち5の評価

Brilliant solicitor

We dealt with Louise at Launceston and she was professional and helpful through the whole long exhausting process of several buyers and some very strange issues. She always responded promptly and actively chased the sale and purchase. As always, the issue with any conveyancing is with the least efficient solicitor in the chain and this is what caused the delays - Louise did everything she could in a difficult situation.

2024年7月24日
自発的なレビュー
WBW Solicitors ロゴ

WBW Solicitors からの回答

Thank you for your kind words and 5-star review. We're delighted to hear that Louise was able to support you through such a challenging process. Your feedback is greatly appreciated, and we're here if you need any further assistance in the future.

5つ星のうち5の評価

Excellent property services

I am delighted with the service I received from the Property Team at WBW Solicitors in Exmouth Devon. They recently dealt with conveyancing of a sensitive nature, offering compassion and care. They made the process as easy as possible, so thank you! Highly recommend.

2024年8月20日
自発的なレビュー
WBW Solicitors ロゴ

WBW Solicitors からの回答

Thank you for your wonderful review. We're pleased to hear that our Property Team in Exmouth provided you with the care and support you needed during such a sensitive matter. We truly appreciate your recommendation and are here if you need anything further.

5つ星のうち5の評価

The selling of my brother's flat

I have my brother's POA. I had to sell my brother's flat in London having moved my brother to an assisted living flat in Kent. Louise Evers was brilliant a long with her team. Without Louise's kindness, understanding and patience I couldn't have gone through 10 months of worry and frustration as
I live in Devon. Please congratulate the team and my sincere thanks.

2024年8月9日
自発的なレビュー
WBW Solicitors ロゴ

WBW Solicitors からの回答


Thank you for your kind review. We’re glad to hear that Louise and her team were able to provide the support and understanding you needed during such a challenging time. We will certainly pass on your thanks to the team. If you need any further assistance, we are here to help.

5つ星のうち1の評価

Misleading

We've had a terrible experience with this firm. Our elderly relative was misled about who would be dealing with her affairs. She trusted a particular employee with her estate and her affairs were handed over immediately she died. Communication with the company has been dire and emails remain unanswered causing much stress to the family. The amount of time for any action taken is undeniably led by the extra money the company is making. Full payment for the funeral etc which she had fully dealt with was left for the family to deal with and remains unsettled 7 months later. A lot of unnecessary stress and no confidence in this company.

2024年1月14日
自発的なレビュー
WBW Solicitors ロゴ

WBW Solicitors からの回答

Dear Ms Hill

We were very sorry to read your review, we pride ourselves on good Client service and would appreciate it if you could contact our Client Care Partner Jane Couch on 01626 202413 or email janecouch@wbw.co.uk with further details so she can investigate further. Jane looks forward to hearing from you.

Best Regards,
WBW Solicitors

5つ星のうち5の評価

Absolutely First Class

I'm a little late writing this review but when you receive outstanding service, it needs to be highlighted! I had previously used Suzy Seaby for my own conveyancing and found her to be outstanding, diligent and responsive. When my Mum came to move, I had no hesitation in recommending Suzy to her. Unfortunately Suzy needed to pass my Mum's conveyancing on to a colleague through circumstances beyond her control and I was a little worried that the continuity of service wouldn't be there. On dealing with Debbie Hamzij though, I found her also to be superb - going over and beyond for my Mum in what was quite a fraught transaction. Others in the chain had opted for cheaper, factory style Conveyancers and my word, could you tell the difference. All delays, hold ups etc were due to the other Solicitors and only because Debbie was "on it" did the transaction get over the line in a timely manner. I wouldn't use any other firm and I always recommend WBW for Conveyancing to others.

2024年6月6日
自発的なレビュー
WBW Solicitors ロゴ

WBW Solicitors からの回答


Thank you for your fantastic review. We're thrilled to hear that both Suzy and Debbie provided you and your Mum with such excellent service, especially during a challenging transaction. We truly appreciate your loyalty and recommendation. If there's anything more we can do for you in the future, please don't hesitate to get in touch.

5つ星のうち5の評価

Outstanding Service

Look no further, the promptness, guidance and efficiency of Louise and her associates is, and continues to be very professional, added to which this is still ongoing as our direction of purchasing a further property has altered. Since engaging their services, Louise and her team have always ensured, that as her clients we have always been notified and kept up to date with the progression of the Sale of our property. Any questions or queries that we raise are answered very well and very promptly too, even on the same day as asked.
We would highly recommend Louise Crockford

2024年5月23日
自発的なレビュー
WBW Solicitors ロゴ

WBW Solicitors からの回答

Thank you for your wonderful review and recommendation. We're delighted to hear that Louise and her team have provided such prompt and professional service, keeping you informed every step of the way. We appreciate your trust in us and are here to support you as your property journey continues.

5つ星のうち5の評価

I have used Louise Crockford for many…

I have used Louise Crockford for many house purchases and sales over many years now.
You won't find a more friendly professional highly efficient person who knows her job like Louise.
If you want a efficient conveyancing done then Louise and her assistant Karen are the team you need

2024年2月23日
自発的なレビュー
WBW Solicitors ロゴ

WBW Solicitors からの回答

Thank you for your kind words and continued trust in Louise and Karen. We're thrilled to hear that they've consistently provided you with such professional and efficient service over the years. If you need any further assistance in the future, we're always here to help.

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