WebSpareParts レビュー 

WebSpareParts からの回答

2025年12月31日

Hi James,

Thank you for your feedback, and we're sorry to hear about your frustration.

The charge you received is not from us, but a result of recent U.S. government changes to import rules. The previous de minimis exemption that allowed small international packages to enter duty-free has been removed. This means even low-cost imports may now face customs fees or handling charges.

Before this change, we shipped to the U.S. for as little as $2.50 with no issues. Since the change, shipping rates have increased significantly, and the experience varies, some customers pay nothing extra, others receive unexpected bills. Unfortunately, we have no control over these fees.

We do not make any profit from shipping, the amount you pay for delivery is exactly what FedEx charges us. And in many cases, when FedEx applies extra charges (like fuel surcharges or remote delivery area fees), we absord those costs ourselves.

We’ve reached out to U.S. Customs multiple times for clarification but have never received a reply. We clearly state at checkout that additional fees may apply depending on your local regulations.

We’ve been selling internationally for over 10 years and always strive to be transparent and fair. We appreciate your business and are here to help if you have any questions.

Kind regards,
Gonçalo

WebSpareParts からの回答

2025年12月19日

Bonjour M. Remi,

Nous sommes désolés d’apprendre votre mécontentement. Après vérification, nous constatons que vous n’avez pas renseigné d’adresse e-mail lors de votre commande. Par conséquent, vous n’avez pas pu recevoir l’e-mail de confirmation d’expédition.

Votre commande a été passée un vendredi 13 décembre en fin de journée, après nos heures d’expédition. Elle a donc été traitée et envoyée le lundi suivant, 15 décembre, ce qui est tout à fait normal. Cela signifie que votre commande a été expédiée il y a seulement 4 jours au moment de la publication de votre avis.

Concernant vos relances, nous avons bien reçu 4 e-mails de votre part, et nous avons répondu à chacun d’entre eux. Nous n’avons plus eu de nouvelles après nos réponses. Il est possible que nos messages soient allés dans vos spams, ou aient été bloqués par votre fournisseur e-mail. Merci de vérifier.

Tous nos avis Trustpilot sont authentiques et vérifiés. Nous existons depuis plus de 10 ans dans la vente en ligne, et nous prenons notre service client très au sérieux.

Nous espérons que ce message vous parviendra enfin et restons disponibles pour toute question. Soyez assuré que votre commande est bien en route.

Cordialement
Gonçalo
WebSpareParts

English:

Hello Mr. Remi,

We’re sorry to hear of your dissatisfaction. After reviewing your order, we noticed that no email address was provided at checkout, which is why you never received the shipping confirmation.

Your order was placed on Friday, December 13, late in the day, after our shipping hours. It was therefore processed and shipped on the following Monday, December 15, which is completely standard. That means it had only been in transit for 4 days when this review was posted.

Regarding your follow-ups, we did receive 4 emails from you, and we responded to all of them. We never heard back after our replies. It's possible our responses went to your spam folder or were blocked by your email provider, please kindly check.

All of our Trustpilot reviews are genuine and verified. We've been selling online for over 10 years and take customer service very seriously.

We hope this message finally reaches you and remain available for any questions. Please rest assured your order is on the way.

Kind regards
Gonçalo
WebSpareParts