Yes, getaways is always very helpful. They have great customer service. They always answer the phone to help with any questions or concerns. They do a great job putting together trips. We will continu... もっと見る
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I’m really pleased with how patient our travel advisor is and she has been getting back to us very quickly. We have not taken the trip yet as it is several months out. I was expecting a real saving pr... もっと見る
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GOOD: Representatives kept me up to date with flight changes, providing phone and email contact info. NOT SO GOOD: Due to a lack of communication between Yes Getaways and U-Save car rentals in Mal... もっと見る
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This was our third trip with Yes Getaways and again they did not disappoint our expectations. All aspects of our trip was planned efficiently and ran smoothly. They handled any questions or concerns w... もっと見る
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企業情報
当該企業による記述
Yes Getaways helps travelers book the best vacation packages to European destinations. By searching millions of airfare and accommodation options daily, Yes Getaways offers the fastest and easiest booking process, whether you have a destination in mind or need inspiration!
連絡先
Avenida Eng. Luís Alberto Meireles Martins Mota, n 8, 9560-414, Lagoa, ポルトガル
- +1 857-214-2664,+1 647-694-5673
- bookings@yesgetaways.com
- yesgetaways.com
4.7
優良
399件のレビュー
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Everything was well laid out and…
Everything was well laid out and communication was pretty efficient given the time difference between where I live and where the company operates from.
I'd book with Yes again.
2026年4月10日
Yes Getaways からの回答
Dear Ruth,
Thank you for the kind words. It was our pleasure to help!
Kindest regards,
Yes Getaways Team
Great trip
Yes, getaways is always very helpful. They have great customer service. They always answer the phone to help with any questions or concerns. They do a great job putting together trips. We will continue to travel with them in the future.
2026年4月2日
Yes Getaways からの回答
Dear John,
Thank you so much for this wonderful review. Being available and helpful at every stage of the journey is at the core of what we do, and we are glad that has been your consistent experience with us.
We are already looking forward to your next adventure!
Kindest regards,
Yes Getaways Team
Professional and helpful with my requests
I’m really pleased with how patient our travel advisor is and she has been getting back to us very quickly. We have not taken the trip yet as it is several months out. I was expecting a real saving price wise, however the 40% saving that they advertise is on their prices. You can do your own pricing independently for the same price so there is no saving. So far, I have been pleased, however.
2026年3月27日
Yes Getaways からの回答
Dear Deb,
Thank you so much for your feedback. We are pleased to hear that the planning process has been smooth and that our team has been responsive throughout.
The best is still ahead, and we are looking forward to making the trip itself a truly memorable one!
Kindest regards,
Yes Getaways Team
Always great experiences with this company!
We booked with Yes Getaways because we have had exceptionally good service on past vacations (Madeira, Azores, Douro River Cruise, mainland Portugal tours) booked with their sister companies, Azores Getaways and Portugal Getaways.
Their service is tremendous and staff is second to none!!! On each occasion our holiday was custom built (flights, trains, hotels, tours, consideration of stay & travel duration) to our liking and most recently it was Yes Getaways representative Claudia Barroso who tailored every detail according to our requests.
During our vacations, their company representatives were just a phone call away if we had any questions or concerns and if their agents were busy when we called, they always contacted us immediately afterwards! When tour or pickup times were changed (beyond their control), we always received messages or phone calls with plenty of advanced notice. No surprises- just highly professional service! We first started using them at the recommendation of friends, have since recommended them to other friends and family and won't hesitate to book with them in the future!
2026年3月30日
Yes Getaways からの回答
Dear Tom,
Thank you so much for such a considerate review. It has been an absolute pleasure to take you across Madeira, the Azores, the Douro Valley and mainland Portugal, and we are so glad that each trip has felt personal and well taken care of. Claudia will be especially pleased to hear your kind words, and we will make sure they reach her.
The fact that you first came to us through a friend's recommendation and have since passed that trust along to others means a great deal to us. That kind of confidence is what we work hard to earn, and it is the greatest compliment we could receive. We cannot wait to start planning your next adventure!
Kindest regards,
Yes Getaways Team
Good communication.
2026年4月6日
Yes Getaways からの回答
Dear Ed,
Thank you for your feedback. Clear and responsive communication is something we put a lot of care into, and it is great to know it came through.
Kindest regards,
Yes Getaways Team
Yes Getaways からの回答
Dear Sahar,
Thank you so much for this lovely review, we really appreciate it!
We look forward to welcoming you back for your next adventure.
Kindest regards,
Yes Getaways Team
Yes Getaways からの回答
Dear Michael,
Thank you for sharing your feedback!
Kindest regards,
Yes Getaways Team
Adriana was amazing
Adriana was amazing, she took care of every detail and even thought of things that were important we hadn’t thought of. Excelente service. We haven’t taken the tour yet because we leave on Dec 31, 2026z
2026年4月2日
Yes Getaways からの回答
Dear Addy,
Thank you so much for your kind words, Adriana will be thrilled to hear them.
A New Year's Eve departure sounds like a very special way to start an adventure. We hope every moment of it exceeds your expectations!
Kindest regards,
Yes Getaways Team
Customer service is top notch with Yes…
Customer service is top notch with Yes Getaways/Azores Getaways and Portugal Getaways which are all the same company. We have done 3 trips with them in the past 2 years and we are leaving on our 4th this week.
The only thing I'd like to see change is the way they book the flights. Because they are booked as one way tickets with multiple airlines it can be very confusing as to who you check in with when the time comes. As an example we booked this last trip because it was shown as an Air Canada ticket. After booking we realized it's marketed by one supplier and and the flight is with another carrier. Also, with both of us having different booking numbers it makes checking-in more confusing. I found myself having to upload many airline apps just to be safe.
I do find their vacation packages very affordable. I appreciate the prompt response via WhatsApp whenever I have a question. I wouldn't hesitate recommending them for your next vacation experience.
2026年3月31日
Yes Getaways からの回答
Dear Linda,
Thank you so much for your continued loyalty and for taking the time to write this review. We appreciate you sharing your thoughts on the flight arrangements. We understand that the process can sometimes feel more complex than expected, and we are always looking at ways to make that side of things as clear as possible for our travelers.
It is wonderful to hear that our customer service and WhatsApp support have been reliable throughout, and we look forward to being part of many more of your travels.
Kindest regards,
Yes Getaways Team
Good experience made the phone call…
Good experience made the phone call added an extra day. Let us each pay our own and didn’t take long.
2026年3月31日
Yes Getaways からの回答
Dear Shannon,
Thank you for the kind words and for taking the time to share your experience.
It was our pleasure to help. We know that small adjustments can make a real difference to a trip!
Kindest regards,
Yes Getaways Team
Generally good, with one caveat.
GOOD:
Representatives kept me up to date with flight changes, providing phone and email contact info.
NOT SO GOOD:
Due to a lack of communication between Yes Getaways and U-Save car rentals in Malta, my wife and I were denied the rental car promised in our travel package based on our age. We received a small refund from Yes Getaways as compensation, but the loss of a car was disappointing and markedly reduced the value of the package deal.
2026年3月17日
Yes Getaways からの回答
Dear Gary,
Thank you so much for your honest feedback.
We are pleased to hear that our team kept you well informed throughout your travels. We are sorry to hear about the car rental experience in Malta. We understand how much of an inconvenience that must have been, and we appreciate you bringing it to our attention. We will be looking into this with our local partner to make sure it does not happen again.
We hope the rest of your trip was enjoyable and that we will have the pleasure of arranging another journey for you in the future.
Kindest regards,
Yes Getaways Team
Good communication over the phone and…
Good communication over the phone and concerns are addressed properly
2026年3月20日
Yes Getaways からの回答
Dear Caitlyn,
Thank you so much for sharing your experience. It was a pleasure to help!
Kindest regards,
Yes Getaways Team
The booking experience went very well
The booking experience went very well. The Yes Getaway agent was very very helpful and answered all of our questions . The email confirmation showed up very quickly.
2026年3月29日
Yes Getaways からの回答
Dear Conrad,
Thank you for the lovely feedback. It is wonderful to hear that the booking experience got things off to such a good start.
We believe that a well-organized and responsive process sets the tone for the entire trip, and we are glad that came through from the very first interaction. Now the exciting part begins!
Kindest regards,
Yes Getaways Team
Booking Process
The agent I dealt with was knowledgeable, patient and helpful in tailoring our trip to our specifications.
2026年3月20日
Yes Getaways からの回答
Dear Customer,
Thank you for your feedback. It is always a pleasure to work closely with our travelers to shape a trip that feels truly their own, and we are glad your agent was able to do exactly that for you!
Kindest regards,
Yes Getaways Team
Great communication and quick responses
2026年3月26日
Yes Getaways からの回答
Dear Linda,
Thank you so much for this kind review!
Kindest regards,
Yes Getaways Team
Everyone we spoke with at Yesgetaways…
Everyone we spoke with at Yesgetaways was very helpful.
However, the room we were given at our hotel in Sliema, Malta- at the Preluna Hotel, was in an area of the hotel that was actually under construction! Literally. We woke up to jack hammers for 2 mornings, and had to step through construction dust to get to our room. It was the fault of the hotel that anyone should have to stay in a situation like that. But that is something that Yesgetaways should have known about.
We had to pay for an upgrade to get a decent room for the rest of our stay.
I would therefore suggest that Yesgetaways be aware of this- and look into what rooms their customers will be given beforehand, to make certain this doesn't happen to others.
I am giving 5 stars (instead of 4), only because the Yesgetaways staff were understanding and helpful- and because I'm hopeful that other guests will not have to experience what we did, now that Yesgetaways is aware of this possibility.
It's for this reason though that I would not recommend Preluna Hotel, as any Hotel who would put up ANY guests in a room like that cannot be recommended.
2026年3月13日
Yes Getaways からの回答
Dear Alice,
Thank you for taking the time to share this, we really appreciate it.
We’re very sorry to hear about your experience with the hotel in Malta, that’s certainly not something we want any of our customers to go through. Your feedback is very important, and we will take this into account to better review room allocations with our partners moving forward.
We also truly appreciate your understanding throughout the situation, it means a lot to us.
If you ever need anything or decide to plan another trip, we’re here and happy to help.
Kindest regards,
Yes Getaways Team
Yes Getaways からの回答
Dear Jeffrey,
Thank you so much for your review, we really appreciate it.
We’re glad the process felt easy and that our team was helpful along the way, that’s exactly how we want it to feel from the start.
If you need anything as you continue planning, we’re here to help.
Kindest regards,
Yes Getaways Team
Excellent Vacation
The flights were great except when the flight from Prague to Copenhagen was late the and the transfer to Toronto didn't happen for another 49 hours.
The hotels were good. I particularly liked the one in Prague.
And I absolutely loved going first class on the train and being served Prosecco!
2026年3月10日
Yes Getaways からの回答
Dear Ms. Judith,
We’re really glad to hear you had such a great trip, thank you for sharing.
It’s lovely to know you enjoyed the hotels and especially your time in Prague, and that first class train experience sounds like a great moment to remember.
We also appreciate you mentioning the flight delays, we know how frustrating that can be. While they are outside our control, we always aim to support you along the way whenever needed.
If you ever feel like planning another trip, we’d be happy to help.
Kindest regards,
Yes Getaways Team
First time buyers with great expectations
The site was easy to navigate. Customer service was helpful and efficient. Overall cost of trip seems reasonable. Looking forward to the trip in May. Hoping it all goes as well as the promotion!
2026年3月16日
Yes Getaways からの回答
Dear Customer,
That’s great to hear, thank you for sharing.
We’re glad the process felt easy and that our team could support you along the way. It’s completely natural to have high expectations, and we’ll be here to make sure everything runs smoothly.
If you need anything as your trip approaches, just let us know, we’re here to help.
Kindest regards,
Yes Getaways Team
Family time while it still counts
Hello ,
A simple plan was produced , and a plan was formatted for my son ( 26 ) and myself ( 67 ) to explore . Id checked most costs several times , and understanding the budget and allowing a expert to connect the dots .
Thank you , Craig
2026年3月22日
Yes Getaways からの回答
Dear Craig,
Thank you for sharing this. We’re glad we could help bring everything together in a way that made sense and took the pressure off, especially for a trip like this.
Wishing you and your son a great time, and if you need anything along the way, we’re here to help.
Kindest regards,
Yes Getaways Team
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