I want to start off by saying that I am a regular customer, and this is simply because the service is splendid. Delivery is super quick and timely, and the customer service is excellent. I had a mixu... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Unfortunately my experience didn’t go very well at all. Dispatched later than advertised when placing the order. Lenses were dispatched from Malta, the tracking information showed they were held... もっと見る
企業が回答しました
I accidentally ordered + contact lenses instead of - (note: make sure you keep scrolling when you’re choosing the product to confirm you got the right one!) and customer service was great regarding th... もっと見る
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I had an issue getting my contact lenses locally (still waiting after having paid for them in February!) & upon coming across WeLoveLenses online I have nothing but praise! My contacts needed to be or... もっと見る
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企業情報
当該企業による記述
About WeLoveLenses WeLoveLenses.com is a European online retailer specialising in contact lenses from the world’s leading manufacturers, including Johnson & Johnson, Alcon, and Bausch & Lomb. We supply a wide range of daily, monthly, and toric contact lenses, all sourced directly from authorised distributors to ensure 100% genuine and high-quality products. Our focus is simple — make buying contact lenses online easy, reliable, and affordable. With a well-stocked warehouse and efficient order processing, we are able to dispatch most orders quickly and deliver across Europe using trusted shipping partners. We understand how important it is to receive your lenses on time, which is why we prioritise availability, fast dispatch, and clear communication throughout the order process. For products that are temporarily out of stock, we keep customers informed and work to dispatch as soon as possible. In addition to competitive pricing, we offer a smooth shopping experience with responsive customer support and a straightforward returns process. Our goal is to ensure you can reorder your lenses with confidence, every time. Whether you wear daily disposables or more specialised lenses, WeLoveLenses is committed to providing a dependable service trusted by customers across Europe.
Why Choose WeLoveLenses
当該企業による記述
- Great Prices, Even for 1 Box
- Competitive prices on branded contact lenses, even when ordering a single box — no need to buy in bulk to save.
- Fast & Flexible Delivery
- Choose between free Registered Mail or fast, reliable DHL delivery across Europe — depending on what suits you best.
- 100% Genuine Contact Lenses
- All lenses are original and sourced directly from leading manufacturers, ensuring quality, safety, and peace of mind.
- Reliable Availability
- We keep popular lenses in stock and clearly communicate dispatch times, so you always know when to expect your order.
Fast & Reliable Shipping
Free EU delivery with flexible shipping options
We offer reliable shipping across Europe to make sure you receive your contact lenses as quickly as possible.
Choose between free Registered Mail or upgrade to fast and secure DHL delivery, depending on your needs. Most in-stock orders are dispatched promptly from our warehouse, with clear communication throughout the process.
If an item is temporarily out of stock, we keep you informed and dispatch your order as soon as it becomes available.
連絡先
Contact Lenses, Fast Delivery
4.5
優良
2307件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
WeLoveLenses からの回答
Hello Ruth,
Thank you for your feedback!
We’re glad to hear that your order was sent promptly and reached you within just a few days. We truly appreciate you taking the time to share your experience.
Solutions Based Company!
My original order was delayed due to lots of factors, holiday timing, shipping and untlimately suppliers wer out of stock.
Kamil Ostolski helped me and he was the best. He emailed me back promptly with realistic expectations and gave me so many solutions to my issue.
In the end we came to the conclusion that cancelling my contacts and ordering a different brand would be the quickest way forward (i needed my contacts asap - for obvious reasons). Those lenses came quickly and efficiently.
Even though my original order wasn't the smoothest, the way the team handled it was super cool, they fixed the issue and the 2nd go was seamless and it made me want to order from them again :)
To add, I had ordered from them prior to the above incident and it went super smooth. So I think the supplier issue was a very rare occurrence! 10/10
2026年1月9日
WeLoveLenses からの回答
Hello Marissa,
Thank you for your wonderful review! We’re sorry about the initial delay, but glad we could quickly find the best solution together. Kamil is very happy to know his support made a difference.
We’re delighted the replacement lenses arrived smoothly, and we truly appreciate your patience and trust. Thanks again for the 10/10 — we’re always here if you need anything!
Good service from ordering to delivery.
Very friendly people reply on inquiries you may have, and they answer very quickly. Easy to order, and you’ll have feedback on deliveries along the way.
2025年12月24日
WeLoveLenses からの回答
Dear Berit,
Thank you so much for taking the time to share your experience! We’re really happy to hear everything went smoothly from ordering to delivery and that our team was able to assist you quickly.
It’s great to know you found the process easy and appreciated the delivery updates along the way. We truly value your feedback and look forward to helping you again in the future.
WeLoveLenses からの回答
Thank you so much for your kind words! We’re thrilled to hear you had an amazing experience with our service. Your feedback means a lot to us and motivates our team to keep delivering the best possible support.
My order never showed up
My order never showed up, but I'm still optimistic about their service for next time.
2025年12月16日
自発的なレビュー
WeLoveLenses からの回答
Hi Ivan,
Thank you for reaching out. We’ve checked our system and couldn’t find any order under your name. Could you please confirm your order number or the email address used during checkout?
For faster assistance, please contact us directly at info@welovelenses.com and we’ll be happy to help resolve this for you.
WeLoveLenses からの回答
Hi Sandra,
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with the quality of our products, competitive prices, and fast delivery. Your feedback means a lot to us and motivates our team to keep delivering the best service possible.
If you ever need assistance or have any questions, feel free to reach out—we’re always here to help!
Efficient service!!
2025年11月28日
WeLoveLenses からの回答
Thank you so much, Chiara!
I’m really glad to hear you found the service efficient. Your feedback means a lot to us and we appreciate you taking the time to share it.
i have not received my order
i have not received my order, money deducted from acct and emailed and no reply
2025年11月20日
WeLoveLenses からの回答
Hi Myra,
Thank you for your review. We’re sorry to hear about your concern, but we want to clarify a few important details. We have not received any messages from your email address, nor have we received any communication mentioning your order number.
According to our records, your order was placed on 20th November and successfully delivered by DHL Express on 24th November. If you’re still experiencing an issue, please reach out to us directly at info@welovelenses.com so we can assist you promptly.
Finally found the right lenses for me… Air Optix
Finally found the right lenses for me Air Optix lasted as long as it said. Efficient delivery too
2025年8月4日
自発的なレビュー
WeLoveLenses からの回答
Hi Jacky,
Thank you for sharing your experience! We’re so glad you found the right lenses and that Air Optix met your expectations. It’s great to hear our delivery was efficient too. If there’s anything we can do to make your next experience even better, please let us know—we’re always here to help!
You place the customer first.
You had what I wanted.
At the price I wanted
In the quantity I wanted
When I wanted.
Delivered with two days.
Securely packed.
Simply the best!
2025年11月5日
WeLoveLenses からの回答
Dear Kenneth,
Thank you so much for your wonderful feedback! We’re thrilled to hear that we could meet your expectations in every way — from having the right product at the right price to delivering quickly and securely. Your satisfaction means the world to us, and we’re delighted you consider us “simply the best.”
We look forward to serving you again soon!
Warm regards,
The WeLoveLenses Team
WeLoveLenses からの回答
We’re sorry to hear about your experience and truly apologize for any inconvenience caused. As a loyal, returning customer, your satisfaction means a great deal to us. We’ve reached out to you directly to request a few more details so we can investigate further. Once we receive that information, we’ll be able to assist you promptly.
WeLoveLenses からの回答
Thank you so much for your kind words ⭐ We’re delighted to hear you had a great experience with us!
I was on holiday and forgot to take…
I was on holiday and forgot to take enough lenses to Menorca, so ordered additional through your website, frankly not hoping for the best as they had to be sent from Malta to Majorca to Menorca, and then to my hotel. I really wasn't expecting to receive them, but did, on time and when expected.
2025年9月23日
WeLoveLenses からの回答
Thank you so much for sharing your experience! 🌴 We’re really happy to hear your lenses reached you on time — especially with such a tricky delivery route! We always do our best to ensure our customers get what they need, wherever they are. Hope you had a wonderful holiday in Menorca, and we look forward to serving you again soon!
great service
2025年9月25日
WeLoveLenses からの回答
Thank you so much for your kind words ⭐ We’re delighted to hear you had a great experience with us!
YOU ARE THE BEST…
I am a very old customer and that says a lot. Accuraccy, speed, best prices, what more would I need?
2025年8月30日
WeLoveLenses からの回答
Thank you so much for your kind words and for being with us for such a long time! 🌟
We truly appreciate your loyalty and are delighted to know that you value our accuracy, fast service, and prices. Customers like you are the reason we always strive to do our best.
We look forward to continuing to take care of your eye care needs for many more years to come! 💙
Always a pleasure making purchases
2025年8月22日
WeLoveLenses からの回答
Thank you so much for your 5★ review! We’re delighted to hear that shopping with us is always a pleasure for you. Your support means a lot to us, and we look forward to serving you again soon!
They offer 3-5 days delivery so as i…
They offer 3-5 days delivery so as i was on vacation fir 2 weeks i ordered, guess when they delivered to the hotel?
2025年8月23日
WeLoveLenses からの回答
Our “3–5 working days” timeframe refers to DHL Express delivery from the moment the order is dispatched. If an item is on order/back-order, there’s a short lead time before dispatch (usually ~7 business days), and we try to flag this clearly on product pages and in order updates.
My favorite lenses website
My favorite lenses website. I keep recommending it to friends. Keep up the fast delivery and maintain a good quality-price ratio, and you will have a client for life!
2025年9月5日
自発的なレビュー
WeLoveLenses からの回答
Thank you so much for your amazing feedback and for recommending us to your friends! We’re really glad you’re happy with our fast delivery and value, and we’ll do our best to keep it that way. Knowing we’ve earned your loyalty means the world to us!
Great service
2025年8月19日
WeLoveLenses からの回答
Thank you so much for your kind words ⭐ We’re delighted to hear you had a great experience with us!
WeLoveLenses からの回答
Thank you for your review. We’re sorry to hear you felt our prices were not fair. We would like to clarify that our prices remain highly competitive — not only compared to local opticians in Malta, where the same lenses often cost €65–75 or more for the same product, but also compared to other online stores across Europe.
For example, your order of Dailies AquaComfort Plus 90 pack was purchased at €49.65 (after discount), while competitors such as Alensa list the same product for around €59.90. In local Maltese shops, the retail price is much higher.
It’s also important to mention that wholesale costs for contact lenses have been rising in recent years. Despite this, we have chosen to cut our margin so that we can continue offering some of the best prices available in Malta.
We hope this clears up any doubts, and we truly value your continued trust.
Trustpilot エクスペリエンス
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プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
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レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。