westwardbound.com レビュー 

1,345
TrustScore 5段階評価の4.5

4.6

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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Stock clearance purchase: Quality was great despite being "slight second", the inner defaults were really not troublesome at all. The delivery was quite fast (a few days) but the shipping cost... もっと見る

5つ星のうち5の評価

Great service again. Second purchase from these guys. The item this time was already made and arrived super quickly , a few days and it was with me. Great quality, made really well. Plus their stuff... もっと見る

5つ星のうち5の評価

The order was for my niece who lives a somewhat unpredictable life running a small printing business. I am used as a receiving post for her as she cannot rely on home presence at a time when the post... もっと見る

5つ星のうち5の評価

Ich habe sowohl ein Oberteil wie auch einen Rock bei Westwardbound bestellt, auf Maß und Express. Außerdem hatte ich noch leichte Änderungswünsche bezüglich der Maße. Es wurde alles zu meiner Zufriede... もっと見る

企業情報

  1. 婦人服店
  2. 紳士衣料店

当該企業による記述

Westward Bound Latex Clothing Design and Manufacture for Women, Men, and everyone who desires to be who the want to be We design, cut and make each and every garment at our studio and workshop in Plymouth, England. We are the recognised symbol of excellence and a firmly established global presence in the world of rubber clothing. Since foundation in 1992 our market strength has come from the production of high-end, hand made latex dresses, catsuits, basques, corsets, lingerie and much more.


連絡先

4.6

優良

TrustScore 5段階評価の4.5

1345件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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ネガティブなレビューの 100%に回答しています

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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.6

すべてのレビュー

(1,345)

過去12か月のレビュー数: 24

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5つ星のうち4の評価

Love the Dominatra skirt. Hate all the extra charges

I ordered a Dominatra skirt which I love. I didn’t give 5 stars as there are so many add-on charges when I ordered it feels a bit depressing. For instance having pearlsheen is an extra 15%, the delivery is normally 25-30 workings days unless you pay up to 40% extra for fast track. Ouch. I like the skirt. I hate the extra charges.

2022年5月10日
5つ星のうち2の評価

Disastrous purchase

I bought a very simple long sleeved dress recently - wish I hadn't now. I wore it (first time) out to an event on 5th March and the seams fell apart - literally! It wasn't a tight fit. The first seam to go was the front of the left shoulder and then things went from bad to worse with the left side seam going then the right, then the right shoulder.... Remember, I was out in public at an event when this happened! I had to cover up with a big coat (luckily I had one - it was chilly outside) and return to the hotel, obviously upset and more than a little angry.
I reported this to WB by email (no telephone number for customer service) and got a swift email back:
"Thank you for your email and I am sorry to see that the seam has come unglued. Our garments are thoroughly checked prior to dispatch so this is very unusual.
Please return the dress to the address below so that the garment can be fully inspected and the issue resolved. We will of course reimburse the postage cost to return the item up to the value of £9.50"
I did as asked and returned the dress, provided proof of postage and waited. The next email on the 9th March read:
"I have received the dress back.
We apologise that the seams have not bonded. We are having a new dress made for you which will be dispatched within the next few days.
I will forward your details for a postage refund.
Once again many apologies"
The replacement dress duly arrived on 17th March (why you get 2 stars). No goodwill gesture, voucher or note. So thanks for that.

2022年3月25日
5つ星のうち1の評価

25% charge for exchange of size is ridiculous

Expecting people to pay at extra 25% for an exchange of sizing and 30% for a refund if the item doesn't fit, when standard sizing not tailoring is purchased, and you can easily sell the item again, is ridiculous. You don't have a store where items can be tried on, so best guess is our only option and sometimes items don't fit.

For purchasers I have bought Westward Bound through Amazon and going that route they will tailor items for you even if you buy a standard sizing. For some unknown reason they don't do it when purchasing directly from them.

2022年3月13日
westwardbound.com ロゴ

westwardbound.com からの回答

The onus is on the customer to ensure they provide the correct sizing when ordering goods, specifically when ordering made-to-order.

This charge does not apply when purchasing from already made stock. We do not offer a tailoring service on Amazon. We tried this as an experiment, a couple of years ago, it proved unwieldly and we ceased. This is what the customer is alluding to.

Logic dictates that If the customer provided measurements previously, they would have been aware that the standard sizes ordered would not fit, when ordering directly from our website.

It is why we offer the service and state clearly in our T&C, email order confirmation etc that the customer is to "Please ensure you check your order details to ensure they are correct. The responsibility for ensuring the accuracy of goods ordered and delivery address is, unsurprisingly, yours".

All policies are clearly listed in our T&C, agreed to at the point of sale.

It is not a question of a customer's "best guess", as stated in the review. It is a question of paying attention to the information required, referring to the size charts and the measurement tables, provided within our website, to provide accurate information. In doing so, you avoid this unfortunate situation.

5つ星のうち5の評価

Makers of fine Latex Garments

Westward Bound are a good company to do business with. I ordered a made to order garment and the process went through seemlessly. You get updates as to how your order is progressing which is nice, when your item is despatched it arrives quickly. Will definately use again.

2022年3月3日
5つ星のうち5の評価

Great items

Great items, beautifully made, reasonable prices and quick delivery. The seconds and sales items are fantastic value for money, always worth a look for a bargin

2022年1月18日

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