Wheat レビュー 

Wheat からの回答

2026年1月14日

Hej Helene,

Tusind tak for din feedback! Det glæder os virkelig når pakkerne kommer hurtigt frem og bringer glæde.

Tak for din ordre og vi glæder os til at se dig igen!

De bedste hilsner,
Emilie // Team Wheat

Wheat からの回答

2026年1月14日

Dear Helen,

Thank you for your feedback. The delivery time was certainly not satisfactory, and this has been reported to GLS.

As soon as we were made aware of the issue, we handled it promptly and have issued a full refund, as the parcel was unfortunately lost in transit.

Thank you for your order and we hope to see you again.

Best wishes,
Emilie // Team Wheat

Wheat からの回答

2026年1月14日

Kære Jesper,

Tak for din anmeldelse. Vi er kede af at høre, at din oplevelse har været så frustrerende.

I perioden op til jul oplevede GLS desværre ekstraordinært lange svartider og leveringstider. Det medførte, at flere ordrer stod stille i track & trace-systemet, selvom de var afsendt fra os. Vi er helt enige i, at leveringstiden i dit tilfælde var langt fra tilfredsstillende, og dette er blevet videregivet direkte til GLS.

Vi beklager også, hvis vores tilgængelighed og det automatiske mailsvar har givet indtryk af manglende kundeservice. Det har ikke været intentionen, og vi forstår fuldt ud din frustration over situationen.

Tak fordi du gjorde os opmærksomme på sagen. Vi tager din feedback alvorligt og bruger den til at forbedre både vores kommunikation og samarbejdet med vores fragtpartner.

Tak for din ordre og vi håber at se dig igen!

De bedste hilsner,
Emilie // Team Wheat

Wheat からの回答

2025年12月8日

Hello Marina,

We’re very sorry for the inconvenience you experienced. We can confirm that your case has now been processed and the full refund has been issued.

As part of our standard procedure, we first investigate the issue with the carrier before issuing a refund, but we understand that this took longer than it should have. We apologise for the delay and for the frustration it caused; especially since you had to purchase the items elsewhere.

Thank you for your patience, and please feel free to contact us if you need anything further.

Best regards,
Emilie // Team Wheat

Wheat からの回答

2025年12月8日

Hello,

Thank you for your review. Your order (no. 9485) was shipped on 25/11, and our delivery time is 6–10 business days from dispatch. According to the tracking information, the parcel was delivered last Thursday; just three days after my colleague informed you that it would arrive within the next few days.

We’re glad to see it has now been delivered, but please feel free to contact us if there is anything else we can help with.

Best regards,
Emilie // Team Wheat

Wheat からの回答

2025年12月3日

Thank you so much for your very nice review! We are so happy that you love the quality and the fit of the pants you bought.

We really appreciate your support!

Best,
Emilie // Team Wheat

Wheat からの回答

2025年11月6日

Vielen Dank für Ihre Bewertung!

Wir können leider nicht sehen, dass Sie sich bezüglich der Größenempfehlung oder einer möglichen Übernahme der Rücksendekosten an uns gewandt haben. Auf der Produktseite ist angegeben, dass der Schuh tendenziell etwas größer ausfällt.

Wir bemühen uns stets, so transparent wie möglich zu sein, auch in Bezug auf die Produktionsstandorte unserer Produkte. Trotz der Herstellung in China legen wir großen Wert auf hohe Qualität und faire Produktionsbedingungen.

Wir würden uns freuen, wenn Sie sich direkt mit unserem Kundenservice in Verbindung setzen, damit wir gemeinsam eine Lösung finden können.

Wheat からの回答

2025年11月6日

Hej Mette,

Tak for din anmeldelse. Vi er kede af at høre, at du har haft en dårlig oplevelse.
Vi kan se, at du først fik svar fra vores AI, som desværre ikke kunne tilbyde gratis fragt i den situation. Kort efter blev du dog kontaktet af en medarbejder, som tilbød dig gratis fragt på en ny ordre.

Vi beklager forvirringen og den ulejlighed, det måtte have givet. Vi arbejder løbende på at forbedre vores system, så sådanne misforståelser undgås fremover.

Venlig hilsen,
Emilie // Team Wheat

Wheat からの回答

2025年10月6日

Hi Natalia,
We’re truly sorry to hear about your experience – this is not the level of service we aim to provide. Unfortunately, we’ve had some delivery challenges to the UK, which have caused delays for certain orders.

We completely understand your frustration and would love to help resolve this as quickly as possible. I've contacted you directly with a solution.

Thank you for your patience, and again, our sincere apologies for the inconvenience.

Best regards,
Emilie // Team Wheat

Wheat からの回答

2025年11月6日

Hi Maria,

Thank you so much for your kind words! We’re glad to hear your order arrived safely and that you’re happy with the quality.

We really appreciate your patience with the delay and your understanding regarding the carrier!!

Thanks again for choosing Wheat — we hope you enjoy your new shoes.

Best regards,
Emilie // Team Wheat

Wheat からの回答

2025年9月22日

Dear AA,
We are truly sorry to hear about your experience, and we want to start by offering our sincere apologies for the long delay with your parcel.
Unfortunately, we have faced challenges with our couriers, which led to longer delivery times than expected.

We understand how frustrating this has been, and we are already taking concrete steps to resolve these issues and improve the reliability of our deliveries going forward.

Please contact us at webshop@wheat.co.uk and we will find a solution for you!

Thank you for sharing your experience – your feedback helps us improve.

Best regards,
Emilie // Team Wheat

Wheat からの回答

2025年9月22日

Dear Sarah,
We are truly sorry to hear about your experience, and we want to start by offering our sincere apologies for the long delay with your parcel.
Unfortunately, we have faced challenges with our couriers, which led to longer delivery times than expected.

We understand how frustrating this has been, and we are already taking concrete steps to resolve these issues and improve the reliability of our deliveries going forward.

Thank you for sharing your experience – your feedback helps us improve.

Best regards,
Emilie // Team Wheat

Wheat からの回答

2025年9月22日

Kære Kaja,

Vi er virkelig kede af at høre om din oplevelse, og vi vil gerne starte med at undskylde for den lange forsinkelse med din pakke.
Desværre har vi oplevet udfordringer med vores kurerer, hvilket har ført til længere leveringstider end forventet.

Vi forstår, hvor frustrerende dette har været, og vi er allerede i gang med at tage kigge på vores interne processer for at løse problemerne og forbedre vores leveringer fremover.

Kontakt os venligst på webshop@wheat.no, så finder vi en løsning for dig.

Tak fordi du deler din oplevelse – din feedback hjælper os med at blive bedre.

De bedste hilsner,
Emilie // Team Wheat

Wheat からの回答

2025年9月22日

Dear Clemence,

We are truly sorry to hear about your experience, and we want to start by offering our sincere apologies for the long delay with your parcel.
Unfortunately, we have faced challenges with our couriers, which led to longer delivery times than expected.

We understand how frustrating this has been, and we are already taking concrete steps to resolve these issues and improve the reliability of our deliveries going forward.

Please contact us at webshop@wheat.co.uk and we will find a solution for you!

Thank you for sharing your experience – your feedback helps us improve.

Best regards,
Emilie // Team Wheat

Wheat からの回答

2025年11月6日

Hi Emilie,
Thank you for your message, and we’re very sorry for the inconvenience you experienced with your order. We completely understand your frustration about not receiving any updates earlier.

We’ve been in contact regarding your order, and we can confirm that a full refund was issued to you on September 26.

We truly apologize for the delay and any confusion caused, and we appreciate your patience and understanding throughout the process.

Kind regards,
Emilie // Team Wheat

Wheat からの回答

2025年9月10日

Liebe Annalena,
es tut uns sehr leid zu hören, dass Sie mit unserem Kundenservice und dem Rücksendeprozess unzufrieden waren. Wir möchten uns dafür aufrichtig entschuldigen.

Unser Kundenservice sollte selbstverständlich zeitnah auf Anfragen reagieren – wir bedauern sehr, dass dies in Ihrem Fall nicht so war. Bezüglich der Rücksendekosten möchten wir darauf hinweisen, dass diese transparent in unseren Rückgabebedingungen aufgeführt sind. Wir verstehen jedoch, dass dies ärgerlich sein kann.

Bitte kontaktieren Sie uns direkt unter webshop@wheat.de, damit wir Ihr Anliegen persönlich klären können. Sie dürfen uns auch gerne direkt unter +4545200220 anrufen.

Freundliche Grüße
Emilie / Team Wheat

Wheat からの回答

2025年9月10日

Hello,
we are truly sorry to read about your disappointing experience and the frustration it has caused you. This is not the feeling we want our customers to be left with.

We understand your concern regarding the cancellation of your order. As mentioned in our terms and conditions, and also shown in the order summary, our logistics are handled by an external automated warehouse. This means that once an order is placed, it is immediately processed in their system and unfortunately cannot be cancelled afterwards. We realize this may feel inconvenient, especially when the order has just been placed, and we sincerely apologize that this was not aligned with your expectations.

We will, however, gladly support you with the return process and make sure it is handled as smoothly as possible if you contact us on webshop@wheat.eu.

Best regards,
Emilie / Team Wheat

Wheat からの回答

2025年9月10日 に更新

Liebe Merve,
es tut uns sehr leid zu hören, dass Sie eine befleckte Shorts erhalten haben und Ihre Erfahrung mit unserem Kundenservice enttäuschend war. Das entspricht selbstverständlich nicht unserem Qualitäts- und Serviceanspruch.

Eine Reklamation sollte für Sie selbstverständlich kostenfrei und unkompliziert sein. Bitte entschuldigen Sie die entstandenen Unannehmlichkeiten. Wir möchten das gerne schnellstmöglich für Sie in Ordnung bringen. Kontaktieren Sie uns bitte direkt unter webshop@wheat.de, damit wir Ihnen die Rücksendekosten erstatten können.

Vielen Dank, dass Sie uns auf dieses Problem aufmerksam gemacht haben – nur so können wir unseren Service verbessern.

Freundliche Grüße
Emilie / Team Wheat

Wheat からの回答

2025年8月1日

Dear Git,
Thank you for your review.

We’re sorry to hear that you're disappointed with the return process. We completely understand that international returns can be costly, and it’s certainly not the experience we want for our customers.

However, we would like to clarify that it is clearly stated on our website, as well as in our terms and conditions, that we ship from Denmark and that any returns must be sent back to Denmark. At this time, we unfortunately do not have the option to provide prepaid return labels for all customers.

We’ve been in contact with you via email and have done our best to assist within the limits of what we can offer. We're truly sorry we couldn’t meet your expectations this time, and we genuinely appreciate your feedback. It helps us work toward a better experience for all customers.

Best regards,
Emilie // Team Wheat