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レビュアーのコメントを見てみましょう

5つ星のうち1の評価

Closing all restaurants and now they not giving full menu's. Food is not getting supplied to restaurants so they have smaller menu's, size of a leaflet.Now using discount vouchers restricted what you... もっと見る

5つ星のうち1の評価

Dirty, awful service, broken toilet awful customer service, dirty room, broken toilet, left disabled guest unable to wash safely, air-con turned off so issues breathing, hotel staff didnt care,... もっと見る

5つ星のうち1の評価

Went for a meal at Willow Farm Rainham. Got saddled with a £57 parking fine for using a monitored carpark with poor signage. Spent days trying to contact Willow Farm directly , can you believe no answ... もっと見る

5つ星のうち1の評価

Had a dreadful experience at the Brewer’s Fayre in Newhaven. We stayed overnight at the Premier Inn but the following morning were brusquely thrown out of the adjacent restaurant by the manager when... もっと見る

1.5

ひどい

TrustScore 5段階評価の1.5

194件のレビュー

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1.5

すべてのレビュー

(194)

過去12か月のレビュー数: 16件

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5つ星のうち1の評価

Waste of time

They have offered housekeeping job wasted my time and money for travel as once i went i was told they do not offer the job and company is lying about jobs . Total waste of time and money

2022年1月31日
自発的なレビュー
5つ星のうち1の評価

No Customerservice

I have tried to contact Whitbred for over six months by email and phone. You get a auto respond mail saying someone will contact you, which they never do and nobody ever answers a phone call. I would expect more fro such a company. Will try mailing the CEO

2022年1月31日
自発的なレビュー
5つ星のうち4の評価

The Beeches in Wrexham

The Beeches in Wrexham.
Excellent food with good choice, despite arriving after 5 pm on a Sunday, - (although the roast dinners had all gone, which was a disappointment.), - and top, friendly service by Aiden. Nothing seemed too much trouble for him. Definitely go back.

2022年1月23日
自発的なレビュー
5つ星のうち1の評価

Do Whitbread have a customer relations team ???

Apparently Whitbread have a Customer Relations Department !
I doubt this is true as i have emailed them twice and tried to phone , unfortunately no one answers the phone or responds to any emails . I have received an email and responded and been told someone will contact you and no one ever does. As far as I am concerned Whitbread have Customer Non-Relations Department. I think that Whitbread are too big to care!!

2021年12月28日
自発的なレビュー
5つ星のうち1の評価

Bar/block restaurant voucher is a scam…

Bar/block restaurant voucher is a scam beware they offer you a voucher to use in there restaurant to the value of £100 but when you show the voucher after you have eaten they inform you the voucher has been used so you end up paying for it. The only reason I went was because I had a voucher

2021年12月14日
自発的なレビュー
5つ星のうち1の評価

Whitbread Customer Relations???

Whitbread have a Customer Relations Department, apparently! No idea if this is true because if you contact them you will receive an email and you respond to that, to which they say someone will contact you and no one ever does. As far as I am concerned Whitbread have Customer Non-Relations Department. I think that Whitbread are too big to care!!

2021年12月13日
自発的なレビュー
5つ星のうち1の評価

I went to Trevithick Inn in Camborne

I went to Trevithick Inn in Camborne, for a family breakfast, what a disappointment, the food was cold, staff where rude, when I asked was there anymore items available, all you can eat breakfast, false advertising,I paid over £80. I complained to Whitbread direct, I was told it was because of covid.
And I should of complained at the time. Excuses.
Apparently they can’t do refunds centrally.

2021年12月3日
自発的なレビュー
5つ星のうち5の評価

Lunch at The Beeches.My friend and I called here

My friend and I called here, The Beeches near Gresford, just by chance and were VERY pleasantly surprised. As soon as we got through the door we were greeted by a very nice young man, Jay, who after giving us time to settle at our table then came to take our order. The food was great, (as was the wine !) and the other staff to whom we spoke were also lovely people.... and Graham, the manager, was extremely festive in his Father Christmas jacket!! so smiles all around. Thankyou all for being so welcoming.

2021年12月1日
自発的なレビュー
5つ星のうち1の評価

No ability to escalate a complaint for Premier Inn. AVOID!

There is no way of properly escalating any concerns / complaints to Premier Inn, who are owned by Whitbread. Today there was no hot water in the hotel. The receptionist gave me an email address to contact which was outdated. Why could the manager themselves not refund me? Why give out outdated contacts? Why, when you use the Premier Inn feedback page, is their SLA 40+ days for responding (if they ever do at all)?

2021年11月18日
自発的なレビュー
5つ星のうち1の評価

Absolutely dreadful company

Absolutely dreadful company. They sent me a voucher for free desserts. We took them up on this offer. They also stated that if we scanned our card we would be sent a £10 voucher. We did this, but have never received the voucher. I've contacted them so many times it is ridiculous. I even went through Resolver, but they've still done nothing. Make false promises, to lure people in, then don't do what they said they would.

2021年11月5日
自発的なレビュー
5つ星のうち4の評価

My wife booked a surprise 40th birthday…

My wife booked a surprise 40th birthday for me in wales at gresford, she booked at Beeches for a large group of 23 people, the manager Graham was fantastic in his communication and arrangements being made by wife and even phone calls from her auntie in America to arrange receiving delivery of my birthday cake! All the staff very polite and very helpful, the waiter Jay went on above what I would expect on a service!

Only reason for a 4 out of 5 stars was a few items of the menu was unavailable due to supply issues

2021年11月3日
自発的なレビュー
5つ星のうち5の評価

A lovely meal

A lovely meal. We were looked after by Aiden and a young lady, very helpful and accomodating.
Will come back again

2021年9月28日
自発的なレビュー
5つ星のうち1の評価

Had a Sunday lunch at table table…

Had a Sunday lunch at table table (Harley twist) Doncaster . Worst Sunday lunch i have ever had roast beef was swimming in a pool of blood and rest of dinner cold . Waitress in denial said we always serve it rare ,(rubbish) I told her if t hat the case she must tell the customer before ordering.no refund or replacement was offered . Poor quality food and staff !

2021年8月24日
自発的なレビュー

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