Williamsmotor Company レビュー 

Staff was great to deal with, car was presented perfectly.
I would recommend williams and will definitely be back in the future

Unfortunately, my experience with WMC has been extremely disappointing. The problems with the vehicle began from the very first day I drove it away from the dealership, and issues have continued throughout my ownership.

I purchased a Citroën C4 from WMC. On the first day, the car developed battery-related issues and I was subsequently informed that the original battery had generated numerous faults. The battery was replaced by the dealership, which I appreciate, but unfortunately this was only the beginning.

The vehicle has since experienced further issues, including engine warning/fault issues, an ongoing oil leak/consumption issue and repeated tyre-pressure problems, alongside other faults I have raised with the dealership.

There was also a safety recall affecting the vehicle which, as far as I was aware, had not been addressed or communicated to me before or after purchase. I only became aware of the recall afterwards and had to pursue the matter separately.

As this is our family car and is relied upon for day-to-day family transport, the continuing problems have caused growing concerns about our confidence in the vehicle and our safety when using it.

The car has spent a significant amount of time back with the dealership/garages during the relatively short period I have owned it. I have also lost £200.85 in pay after having to take time away from work. On two occasions, I was not informed in advance that the vehicle would need to remain with the garage. Had this been communicated beforehand, or clearly explained when I arrived, I could have made suitable arrangements with work and childcare.

By August, after the problems had continued, I made it clear that I no longer wanted to keep the vehicle and requested either a refund or a suitable exchange. Following discussions with WMC, I agreed to give them the opportunity to source a suitable replacement vehicle.

I have been patient and cooperative, but I am now approaching the end of September and the matter remains unresolved. The only replacement vehicle discussed with me so far was a Ford Focus, which I declined because it did not meet my requirements.

I also have £229.92 in outstanding reimbursements — £60 for a replacement tyre and £169.92 for engine oil purchased due to the ongoing issues. I have provided the relevant invoices and information to the dealership, but these remain unpaid.

Communication has also been frustrating, with me repeatedly having to chase for updates and receiving holding responses rather than a clear resolution or timescale.

I have now formally written to WMC giving them 14 days to resolve the matter. I am still hoping this can be resolved directly and without the need for court proceedings.

I am leaving this review to accurately document my experience so far. I have retained the relevant correspondence, invoices, receipts and other documentation relating to the issues described above. If WMC ultimately resolves the matter satisfactorily, I will update this review to reflect the outcome.

I couldn’t ask for more for from these guys! I came to Tom with some ideas and he worked tirelessly to find what was perfect for me!

Andy at wmc was brilliant sorted my finance through close brothers at great interest rate

Cheers team

Bought a Range Rover Velar from here and can not fault the car or the staff! They went above and beyond to make sure everything was okay with the car and the experience of buying it was as smooth as it could be. Can not recommend them enough. If you want a Land Rover I wouldn't go anywhere else!

Top quality cars outstanding service by all the team

Brilliant service from start to finish, no pushy salesman tactics, very knowledgeable and always available to help, so happy with this place

⭐ 1 star
Absolutely shocking experience. I rejected the car the day after collecting it after finding problem after problem.
What makes me angry is the previous accident damage was never disclosed. The car had apparently just been serviced/prepared for me, yet an independent MOT found evidence of previous accident damage, including impact damage to the rear crash structure, as well as an oil leak and exhaust issues.
Then when I complained, the dealer barely acknowledged it. Even my finance company's investigation records limited responses and delays from the dealer.
After weeks of fighting it, my complaint has now been fully upheld and the finance agreement unwound.
I wouldn't go near this dealer again. The problems were bad enough, the way they dealt with me afterwards was even worse.

Great compny to deal with. Happy with the price for my Meredes C Class. A great upgrade

⭐️ 1 STAR — WOULD NOT RECOMMEND

My partner and I had an extremely poor experience with Williams Motor Company Crewe. We arranged finance through Car Loans 365 and bought a car from Williams, but within two weeks the engine management light came on.

The car was returned to Williams several times, but the problem kept coming back. It eventually went into limp mode due to an oil leak, leaving me stranded and forcing me to pay for a hire car. Despite repairs, the car broke down again, and three independent garages advised that there were further issues.

After rejecting the vehicle, my finance provider accepted my complaint within a week, but Williams took over five months to accept the rejection. They still have not repaid my finance provider, leaving the matter unresolved.

The car was also advertised for sale while it was still in my name and I was still making finance payments. My mileage increased by around 100 miles while the car was supposedly being repaired, with no satisfactory explanation. To make matters worse, my number was eventually blocked by the after-sales team.

This has caused significant stress, inconvenience and expense. I strongly advise anyone considering buying from Williams Motor Company Crewe to carry out thorough checks and consider other options.

People do not buy from this place!! I bought a car and it blew up ! It was under warranty and they still wouldn't do anything!! The staff there are arrogant and just want your money.Please do not buy from this garage.Go elsewhere

Just bought a car from Williams Motor Company, really good service and friendly staff. Car is in exact condition as described and really efficient sales process. Also offered me a fair price for my part exchange. Really happy overall

Terrible after-sales service and completely useless warranty
​I bought a car from William a year ago, and unfortunately, it has been an absolute headache from start to finish.
​After experiencing a recurring steering noise that can both be heard and felt through the door, I brought the car back to the garage. To start with, their own mechanic acknowledged the issue, confirming he could both hear and feel it. However, the after-sales representative flatly told me there was nothing they could do.
​Unwilling to accept that, I pushed the matter further. They eventually booked the car in and replaced the top mount, but this completely failed to cure the noise. When I asked them to take another look, they left my car sitting unattended on Alton Street (a public road in a rough area of Crewe) for days. When I finally got it back, it had a flat tyre, and they hadn't even bothered to check the actual fault.
​In the end, I had to cut my losses. My 18-month warranty proved to be entirely useless. When I threatened to take the matter up with Trading Standards, I received a phone call from William's wife, complaining about how I could treat "family" like this—as if that excuses poor business practice. Well, respect works both ways, and I was eventually blocked by both of them.
​To anyone considering doing business here: Personally, I wouldn't buy a push bike from him. Save your money and your peace of mind.

DO NOT TOUCH THESE

One star is generous

We have learnt the hard way
Please don’t touch them

We brought a car off them to find after a week it had broken down !!

After several arguments the car was retuned to them for repair
They had the vehicle nearly 8 weeks before we got it back

Yes it was repaired but we have no faith in the vehicle anymore

Never mind the fact the garage used our car for personal use while in their possession but to be questioned why are we tracking OUR vehicle.
Apparently it’s acceptable for a mechanic to take it home and do a supermarket shop !!!

We are taking it further for out of pocket expenses
But this would no way contribute to the stress and inconvenience this has caused us

After sales is non existent with calls and emails constantly being ignored

Please do yourself a favour and do not buy from these

How this company is still trading is beyond me

Can l leave 0 stars? Please read before buying from Williams Motor Company – extremely upsetting and financially damaging experience. I hope my experience helps other customers ask the right questions, get everything in writing, and think carefully before purchasing a vehicle from Williams Motor Company.

On 4 June 2026, I purchased a Range Rover Evoque from Williams Motor Company. I trusted the dealership and believed I was buying a reliable vehicle. Unfortunately, within days of taking ownership, the problems started.

Only 2 days after purchase, the vehicle began showing serious faults. It would not reliably start and stop By day 10, the vehicle completely broke down and would not start at all.

Instead of feeling supported as a customer who had just bought a vehicle, I felt I was treated as though I was the problem. My concerns were questioned, and I I was not believed when I explained what was happening with the vehicle.

I had to involve the RAC and pay for inspections and diagnostics myself. Independent checks identified faults including issues relating to the camshaft position sensor, crankshaft position sensor and crankshaft system variation, mechanic told me car has got a failed engine and would cost me around £7000 to fix it ( l've had the car less than 10 days!! ) not to mention the mechanic advised that the engine was '' on it last legs'' and was due to blow at any time and he said if l was on a motorway for example driving in a fast speed l would have been in a critical car accident! How scary is this how can they sleep at night selling these cars?!

My experience dealing with Alex at Williams Motor Company was particularly upsetting. I was not looking for an argument — I was asking for help with a vehicle that had failed shortly after purchase. However, I felt I was spoken to rudely, that conversations became confrontational, and that I was not being listened to. At one point, Alex refused to speak with me, leaving me feeling completely dismissed at a time when I was already extremely stressed and anxious.

The situation became even worse because my Fiat 500 was taken as part exchange, but the finance was not settled. This left me paying for two vehicles at the same time: a Range Rover that was broken and unusable;
and my Fiat 500 finance, even though the vehicle was no longer in my possession.

My Fiat 500 was advertised by the dealership while I was still responsible for the finance payments. The MOT then expired while the car was with the dealership so after 4 weeks of them not settling my account and paying for 2 finances l had no option but to collect my fiat 500 ( which laughably they changed on thier website as ''deposit taken lol! another lie from WMC )

They owe me £1350 yet today after 7 long weeks of promising to send my money back and unwind has been all closed weeks ago they sent me £650?? with no explanation where the rest of my money is and of course ignoring all my emails.

The recovery situation was also extremely stressful. I paid £193 for recovery, but after being advised by Alex to cancel it, I cancelled the booking. A week later I was told to arrange recovery again, meaning I had to go through the process again and pay additional £150 to get vehicle returned so £343 just to bring the sold broken vehicle back to the dealer.

So far, this situation has cost me over £3,000 in losses, including:

deposits paid;
recovery costs;
RAC inspections and diagnostics;
independent vehicle checks;
replacement battery;
rental vehicle costs;
charging costs;
insurance costs;
MOT costs;
finance payments for two vehicles;
loss of earnings and commission due to being unable to work properly.

This has not just been about a faulty vehicle. It has been about the stress, anxiety, financial pressure and the way I felt I was treated after spending my money and trusting this company.

I am now seeking legal help with this matter.

Awful! Avoid doing any business with this company. Abysmal, non existent after sales service! The car they sold me broke down three days out of warranty. I had no choice but to take it to another garage to get diagnostics done and repaired. It has developed more faults and they claim they are not liable. The car was not fit for purpose and was of unsatisfactory quality. Their attitude is appalling. Small claims court next.

Just driven for 2 hours to view a car which we had spoken to them about and put a holding deposit on to find it had damage to the roof no mention of the damage during phone calls to be told what do you expect with a older car very rude salesman

My experience with this garage has been disappointing. I bought a used car which had faulty brakes that required repair soon after purchase. Despite raising the issue with the garage, they have not covered the repair costs, so I have sent a Letter Before Action. I hope the matter can now be resolved through the legal process. I would encourage others to thoroughly inspect any vehicle before purchasing.

I wish I could give 0 stars, this horrendous company does not warrant even 1 star! If you buy from this dealership you best hope nothing goes wrong with the dodgy piece of garbage they sell you, because if my experience (and the experience of many others it appears) is anything to go by, they will not do a single thing to put it right…..even if their own warranty says they will. Basically my car developed quite a catastrophic fault well within the warranty time. At great expense we returned the car to them (as per THEIR warranty terms) we were then given the silent treatment (how rude seeing as they had OUR property in their possession) just to then receive an email saying that they won’t sort it as it is not their responsibility and implied we were at fault. I can guarantee there was no way we were at fault!!!! After many attempts to resolve this it was clear they were having a great laugh at our expense, not only did they have our car but they also had my money!! Long story short, after getting absolutely nowhere we had no other option but to take this further via small claims court. Everything got resolved but this should never have escalated this far, Williams should have acted with professionalism and honesty but unfortunately it appears we bought, in my opinion, from the dodgiest, most dishonest dealership we could find. Please do not give this company your hard earned cash, they truly do not deserve it!!!! Awful awful company!!!!