Williamsmotor Company レビュー 

DO NOT BUY FROM THIS COMPANY...they sell defective cars that they clearly know are defective, you try and call aftersales no one answers phone so everything done by email, that takes days them for to answer, when you finally arrange a time for them to look at car they send an email saying curtesy car will not be available till later on that day but dont contact with new time,then next email tells you you have missed slot and will no longer provide curtesy car ,surprise surprise I have never dealt with such a poor company in all my years of buying cars. I dont understand how they can be still trading, my mistake was not reading reviews first please dont make same mistake I did, as will cost you 1000s in repairs

0 stars and would avoid using this company. I wish I would have read their reviews and trust pilot rating before spending £15,500 on our dream car we had worked so hard for!
We’re still in the warranty period and the garage refuse to cover the cost of the works we needed completing. We were advised to use a local garage/ mobile mechanic as per their instruction as we were unable to drive the car off the driveway due to leaking oil (and living 1 hour away from the dealership) - had the report completed, as requested (found to be leaking gear box oil) however upon inspection the local garage found a further gear box fault and deemed the car unsafe to be moved off the ramp/ from their garage until works had been completed. I needed the problem rectified asap as I work in the community and need the car for school runs etc, and the garage needed the car fixed asap as it was stuck on the ramp until it was fixed, preventing them from completing further jobs. I spoken to After Sales and advised them of the above faults and had a flippant response of “that will only cost us £10 to fix” so refused there and then to authorise the works by the garage the car was stuck with, but also failed to provide advice on recovering the car themselves to fix for ‘£10’. The part alone from Jaguar for this particular part was £400, without the initial parts for sump, gasket and gear box oil. We’re now £1200 out of pocket for a fault that was supposedly covered under Section 1 of their warranty cover.
UPDATE …. 2 weeks after the above works have been complete the engine management light has come on!! Honestly give up. Treated ourselves to a new car to have nothing but trouble from the get go, it’s so disheartening and not to mention unsafe to drive with 2 children in tow.

Had to get a refund through a Section 75 claim. The bank upheld my claim as the car was not of satisfactory quality after developing a major fault within weeks of purchase. I was entitled to a refund directly from the dealership but they stopped replying to my emails. AVOID.

Sold a faulty car. Had to sell it to another garage, with full disclosure of all the faults. Down £4000. Finance company I bought the car through has now blacklisted Williams Motor Company. This speaks volumes about the issues with the dealership.

Worst experience I've ever had with a car sales dealership.• On first contact they were super friendly and obliging, however once they had payment, there attitude has been dismissive and uninterested.
They delivered the vehicle (a day late) with multiple faults and an engine management light came on 48hrs after delivery. I got a local garage to check this out and carry out an inspection of the vehicle, only to find that a further £3500 was required to be spent on the car to make everything right. Back tyres are at the end of their life and needing replaced, huge chip on the windscreen which had not been divulged, air-conditioning pipes leaking, oil leak evidence and bolts missing from the engine which they had been involved in and brakes needing addressed all round. Eventually Williams admitted that they had taken its MOT history for granted thus not fully inspecting the car prior to release. Instead of apologising and resolving things quickly, they have delayed all procedures, leaving me without the car nor a replacement vehicle for coming up two weeks, with repairs now being scheduled for a further 2 weeks plus away and they still wont tell me what they are actually authorising to repair. Communication has been poor throughout, (not answering nor returning calls) and I'm constantly having to chase for updates with numerous questions of mine, still going unanswered. I would not recommend buying from here.

I would be cautious when dealing with this dealership. I paid a £99 deposit on a Nissan X-Trail but was unable to proceed with the purchase after my car insurance company were refusing to provide me with cover as the car was CAT N and no information was provided by the dealer,

I provided my bank details for the refund on Thursday and have since made multiple phone calls chasing the return of my deposit. At the time of writing, I have not received the refund and my recent calls have gone unanswered.

Mistakes can happen when buying and selling cars, but communication and customer service are important. Unfortunately, my experience has been disappointing due to the lack of response and the delay in returning money that is owed to me. I hope this matter is resolved quickly, but based on my experience so far, I cannot recommend this dealership.

PLEASE PLEASE READ THIS BEFORE YOU TRY TO BUY ANYTHING FROM THIS GUYS I can't give a 0 star i think 1 star is too much for this trader I brought 1 nissan xtrail from 2016 with 93k on the clock i tested was fine till pass 2 weeks all the issues started first one engine light come up i call Adam to report the issue He said bring the car Saturday only day im available and he told me the mechanic will be there to fix anything big lie at 9 i drove from Cardiff 07.30am to Bridgewater i got there He just plugged in the machine and deleted all errors on the car and said it's fine you can go i came home and parked the car next day sunday I opened the bonnet to see if everything was OK and I saw the timing belt deteriorated nearly snapped i took to my local garage and I said to Adam what's happened He said if is a reasonable price He will pay me took me a all week to get my money back and then the eletric but stop working the doors stop locking and I drive keep beeping because I can't looked engine light is on is a sensor error just the sensor to replace is more than 1000 pounds the smell black mould is really strong i have 4 kids one of then have 4 months old i as a father I don't put a baby on a place or car with black mould and I ask Williams motor group to take the car and give me my money back they are refusing to take the car now I will take it to the finance Ombudsman company since 25 April I got the car till now not even a reply I received from them be careful with this guys

Worst car dealership I have ever dealt never answer there phone after 20+ calls with holding my money saying I cancelled when the deal fell through have been there personally and told 14 days yet other reviews state otherwise so giving them 7 days to fully refund before taking legal action they are also on exemption lists stay away from this garage!

Brought a car 8 months ago day i got it gear 2 would not work had car fixed 3 times as gear box kept breaking every month by there garage capture motors till a gear box completely fail with kids in car on a motor way after getting the car to main dealer to say its nakerd for them to pick it up from there and finally replace the gear box and then 7 months in had to get engine flushed carbon flush bracket lines flushed and a sevice just to get the car safe and to proform properly costing over £400 and tyers and valves replace costings over £800 for a car that cost £9900 could not make it a month with out problems and 7 months actually on the road to cost even more money not good never have I ever had problems like this with any of my cars

If only we read the reviews before we went to buy a car!
The service has been atrocious

My partner brought a car on the 21st March and arranged for the collection the week after

We are still waiting!!!

We explained at the time we were in need of a car as we were let down by a previous garage and they promised us they would look after us

After a failed collection on the 29th as it wasn’t ready it was due to be delivered yesterday. And not surprisingly this never happened either. They found another fault at 4pm but didn’t have the decency to tell us after waiting in all day

We are stranded without a car and failed call backs
They are quick to take your money but completely fob you off

Apart from the fact we have no car we have been financially impacted as we are also paying for insurance for a car we don’t have.

Trying to cancel and they make you jump through hoops, they literally have you over a barrel

We have no hope on getting the car anytime soon, as Tom also doesn’t return your calls

We’ve learnt the hard way advertising cars that are obviously not fit for sale.

Excellent service from the guys at this motor dealers. I bought a jaguar f-pace and needed it urgently and they went out of their way to have it ready for me. Would highly recommend this dealership for their selection of cars and customer service and support

Car developed a serious intermittent fault the same day as I collected it. I rejected it and some days later they took it back and I transferred the V5 back to them. Then I got an unpleasant phone call saying that they would not be accepting my right to reject. They then commissioned a report (not with a Jaguar main dealer) and claimed it definitively proved there was no fault with the clutch. However, this is not the case, what the report concluded was that at the time of inspection they could not replicate the fault. The report even recommended monitoring the issue. William’s Motors then threatened to start charging me storage costs if I did not collect the vehicle. I said, under protest, I would get it collected, but that they must video the vehicle first so that I know it is in the same condition as when it left my possession. I then organised a flat bed trailer for three days later (because there was no way I was going to drive the car). However, since I asked them to video the vehicle and upon informing them it was going straight to a Jaguar dealership they have not contacted me either by email or telephone. So currently I have neither the vehicle nor a refund. A small claim has now been initiated through the courts.

Purchased a Renault Megane from Williams Motor Company this week. I have been looking at the car for a while now, took the plunge and made my interest clear. The company have been nothing short of amazing. Nothing was ever too much trouble for them. They sent me a walk around video via WhatsApp which was great. Tom, who took the video was extremely good, was open and honest about any faults, if any. The car did have an extremely minor scratch on the front, but Williams Motor Company sorted this for me with no issues at all. The car was extremely clean upon arriving at the garage.
So far, the car has been great. Drives extremely well and I am so happy with it. Thank you!

Truly terrible company that sold me a car that they knew wasn't fit to drive , broke down on motorway 25 minutes after collecting, no log book or spare key on collecting . I had to take time off work and pay for my local ford garage to fix the issues as Williams Motors wouldn't collect the car and fix it . This was last November and still isn't fit for purpose and the spare key and logbook issues just ignored. Be very careful.

If I could leave less than one star I would.
Car was purchased in August and the company claimed to have the engine light warning fixed by time or car pickup.
Car dumped oil out of it from pickup due to a non tightened screw.
Car then had the same engine light issue which they would not take the car back without proof.
After fighting to have the car taken back they kept the car from the 16th dec to 20th Jan with little to no communication on the repair.
Then they claimed they couldn’t find the car and at the point I perused a refund they claimed the car was unfixable.
I submitted for a refund which they said would take up to 14 days.
At 14 days they improperly asked for a refund with card details and then took another payment for the car.
They then initially refused to give BOTH payments back until I threatened legal action.
The worst company to ever buy a car from. Extreme incompetence, ignorance and blatant stupidity.
Do not give this company your bank details as they will charge your card.

I saw they had a vauxhal meriva for sale low milage looked in pretty good condition on the website. Made the 2hour journey up to see it. The lady I dealt with was professional, friendly putting me at ease no pressure to buy it. Did the test drive noticed a few little things while out ( gear stick had a few chunks out of it, lock button worn) she agreed these would be fixed on pick up in 2 weeks time. Sorted out the deposit etc and away we went. Went back to collect the car had my family with me. Got to the garage gear stick had been changed the sales man said sorry we didn't have time to sort the lock button so we have used a marker pen to colour it in and we have noticed the radio won't work now. None of this was mentioned the day before pick when they rang to check we were still coming. He said once home get it fixed at a car garage locally and we will foot the bill. Alarm bells should have started to ring then but I just wanted to get home having 3 kids in tow. Off we went got about 12miles down the road and an alarm started going off. Googled the code- thermostat issues. Ring them straight up- they agreed for me to take it straight back and they would have a look at it (a little garage they use over the road) get there to be told they couldnt get it looked at there and then. Think I spoke with the main boss explained we are 2hours from home with no way of getting back and go on holiday. He said its ok use the courtesy car ( red corsa) threw £100 at me told me to treat the kids on holiday. We had to use this as petrol money as the courtesy car was on red!! Driving home the corsa started to judger once home something didnt feel right so I checked its details out- no mot/road tax!!! Anyway after our holiday i rang for an update to be told its still in the garage someone will ring me back with an update. This went on for 2 weeks nobody could give me an answer or ring me back so I literally rang them 3/4 times a day and it got to the point where I knew I had been done over. I threatened them with legal proceedings or they would be reported and this still didnt get my car fixed. In the end I demanded a full refund and only once it had gone back into my account they would get the corsa back. My partner had to make the risky drive back up with the corsa as they refused to send a lowloader out to collect it.
A few weeks later i searched the car on google and it was up for auction so they obviously couldnt fix the fault....I would never ever trust these people ever again. Makes me feel sick that they did this to me and no doubt have screwed vulnerable/old people out of lots of money. Surprised they havent been shut down with the amount of negative reviews they have had or been investigated. If you want to buy a car please stay well clear of this place!!!

If there was 0 stars I would choose that.
My advice to anyone thinking of buying a car from this company is DON’T!!!!
I bought a car on finance with a warranty. After 3 weeks the engine light came on.
I was advised to get a quote for repairs and get back to them. Garages politely refused to give me a quote as they have done warranty repairs in the past and not been paid. I paid £50 for someone to come to the house to do a diagnostic check on it. The guy wrote a report stating that it was the catalytic converter and advised me not to drive it as the wet belt had cracks in and could snap at any time.
I submitted the report and explained that I haven’t been able to get a quote.
Two weeks later I am left with a car that I bought in good faith that is not fit for purpose. They refuse to progress until I have given them a quote. This has caused me a lot of unnecessary stress that today I have asked for my car to returned, they will need a tow truck and I will be terminating the contact which I am within my rights to do so.
Don’t risk it buying a car from here! It will cost you more than money.

Please avoid!!!
I unfortunately never did my research on this 'company' & part ex my car for one of theirs. They did not settle my finance, which left me in debt with a finance company. I had to keep paying the extra amounts because if not my credit score was being affected and as a young girl trying to get credit it's not ideal. I had to pay for 2 cars because this company were clearly waiting for my car that they had for sale ( with out standing finance which is highly illegal!!) to sell, to use the money & settle my finance. I had the finance
Company on my back, this company lied and lied. Every single day me or my family called and they said ' I've passed to accounts' then it's paid, allow time !! I was on the phone to the finance & these every single day. When they said they had paid, they then told my finance company the date was 5 days later and it was only when the finance company applied pressure - they paid out.

They are a terrible 'company' do not care about the customers, act illegal ( selling with outstanding finance) , lie to the customer, very rude on the phone esp the accounts team that you only get if they call you otherwise you can't get hold off.

Trading standards are aware. Disgusting.

Don’t waste your time - because I did. Drove all the way up to Crewe to see a couple of cars, turned out only to be one because they sold one of them and failed to tell me - I only realised because I happened to double check their website.

Even though the write up for the car involved the word “Wow”, it turned out to be wow for all the wrong reasons. On driving up I was told that the car is “warts and all” ie hasn’t been prepped but would be if I buy. They brought the car out for me to view and it was a mess. Sandpapered marks on the bonnet, bonnet out of alignment with one wing so clearly something wrong there, an odd structural sound every time you shut the doors and a lumpy engine sound.

I handed back the keys and left. What a total waste of time and I’d recommend you avoid, even if it means paying a bit more elsewhere (like I just did)

DO NOT USE!!! Awful company! If your reading this thinking well every company will have bad reviews I’m sure it will be fine, that’s exactly what I thought and it’s been a disaster!! Brought a car within 24-48 hours the car was undeliverable, spoke to after sales who are useless waited 2 months for a repair and only got that after going through my finance company who took matters into there own hands and made them. They kept trying to get me to pay for the diagnostics and recover back to there site. I said that’s breaking the consumer act 2015 they said they wasn’t. After getting legal advice turns out I was right and they was wrong. Car was ‘fixed’ came to pick it up drive it home within 24 hours straight back to been undriveable again. Phoned up and back to square one, they said I needed to pay for a diagnostics, baring in mind I was still waiting for the diagnostics report they apparently did and we’ve already gone through this about me not having to pay and they said they was sending me the diagnostics report from the last time so obviously not even done one. They had the chance to sort it didn’t and now I’ve had to reject the car. Absolute chancers and will do everything they can to get out of repairs. If you buy from this company and have any issues they will make it as hard as possible even if that means breaking your legal rights