Williamsmotor Company レビュー 

Just picked up my landrover wow over 60 in stock a must go for your landrover

Terrible after sales
My daughter brought a car and part exchanged her vehicle with them only to now find out they have not even settled her old finance which is still outstanding nearly 6 weeks later
When you try and contact them they say they have paid this but are clearly lying as the old finance comped not received any payment which is causing a lot of stress to my daughter who already has health problems
The people who deal with the accounts at this garage are rude and liars so avoid at all costs and also currently have my daughters old car for sale on there forecourt and website with outstanding finance owing

Where do I even start with Williams Motor Company?

The customer service is terrible, and the owner couldn’t care less once they’ve taken your money. I was sold a car advertised as having full service history, only to later discover that the most recent four years of servicing were missing.

The vehicle also came with a “full 12 months MOT,” which I now believe to be fraudulent. It listed no advisories at all, despite an independent inspection later identifying numerous issues, including worn brakes and discs, a track rod end fault, and anti-roll bar D bushes. When I raised this with the garage, I was told it was down to the MOT tester’s “discretion” whether to list these faults or not — which is frankly unacceptable.

I have tried multiple times to reject the vehicle and return it ( within my 30 days consumer rights act of 2015 ) due to it having faults and not being of Satisfactory quality but each time I’m met with dismissive behaviour and laughter over the phone. There is absolutely no willingness to take responsibility or resolve the situation.

How this company is still in business is beyond me. A complete waste of time — cowboys, unprofessional, and a true disappointment.

Cannot recommend this company based on the after sales and warranty experience.

My daughter purchased her first car here (Smart Four for) which had some obvious issues but the sales team fixed them prior to sale.

Unfortunately 2 months later the car needed a replacement starter motor (these things happen).
We contacted the after sales team who told us to just take it to a local garage to get the fault diagnosed and email the assessment quote to Williams.

We called around to find a garage that would take a warranty repair and was given a price for diagnostic and assessment. We contacted Williams again who advised that this would be at our own cost even though they were the ones advising us to do it and surely if it was brought to their own garage that wouldn't be the case unless the fault was non warranty related, the young man at the other end of the phone was very uncertain as to why this was and it came across as though he didn't really know much at all
We bit he bullet as it was a long way to Crewe (approx 50miles)
We emailed the assessment through advising it needed a new starter motor at £550 incl labour.
A couple of days later due to management illness etc we received an email to say the starter motor wasn't covered by warranty but they offered £275 in good faith. (Makes you wonder how many times they get away with this)
We phoned them to advise this wasn't acceptable as their warranty paperwork states under section 6 that a starter motor is covered, the after sales manager advised she couldn't talk to me about this so I offered her to speak to my daughter who was distraught at this but she would only state that if we want it reassessed to put it in an email and even hung up on me while I was trying to get some sense regarding this situation.

We sent the dispute and a complaint in writing as well as a copy of their own warranty documentation stating it was covered.

I'm guessing that whoever had made the first offer decided that doubling down would be his best option rather than admitting that they were liable as they returned an email advising they couldn't cover the labour costs but would send us a new starter motor costing £175.

Several emails later pointing out that no warranty expects a customer to fit the part themselves and that they were breaching their own warranty contract and they either fixed it at their own garage if they didn't like the labour costs or they paid the quoted amount to the garage they requested we use in the first place.

Eventually they agreed to pay the quoted amount to the garage but never once apologised for any stress caused to my daughter who had been without a car for several weeks, their own attitudes whilst this was resolved or even any admittance or fault.

I feel sorry for anyone else who tries to use the warranty service with Williams as they obviously try to get out of their own contract as your expense.

Cannot recommend due to this.

Bought a Range Rover sport from here. 30 minutes into the drive home the car went into limp mode and restricted performance. Informed them immediately and they offered to potentially repair it if I got a diagnostic on it. Luckily, the town I live in has a Land Rover specialist who was able to plug it in and told me the turbos had gone and it would likely be a £4000+ repair job. Made a decision to reject the car the following day and suddenly Williams motor company goes very quiet! Returned the vehicle 2 days after that as they were refusing to respond to me. Now two weeks after returning the vehicle they have only just carried out their own inspection (surprise surprise - no faults found apparently) but haven’t been able to supply me with their diagnostic report. Now they are sending it to an “independent garage” to be inspected. I’m down my deposit, the £249 I paid for an extended warranty and I’m due to make the first finance payment in a couple of days on a car I have driven for 4 days with a fault. Lovely!

Tom Mountford has been so pleasant through the whole purchase of our new car. He explained everything about the car and couldn’t have been more helpful and made the whole process so easy.
He’s a credit to your organisation and the other members of the team I have spoken to extremely helpful too.
Thank you.

Got a Land Rover discovery from them in October 2025. With my first long journey after purchase the car had a break down and the RAC rescue couldn’t fix it there and then. I have sent the car to Williams Motors to help look into it. It’s been with them for over a week now.
How soon they fix it and how well will determine my next and final review.
The customer service initially responded to call but rudely and sharply.
Both the RAC and the finance company’s independent reports established that the fault was before the sale. Still, the dealership has refused to fix the car for over 3 months now.
As at nearly mid March 2026, they have kept the car with them for over 3 months now, without fixing it. No calls or emails.
What a company! What a customer service!

I purchased my Range Rover L405 2 weeks ago and yesterday was collection day ( was only able to collect Sunday due to work commitments)
The car was all ready and gleaming
The hand over was seamless and so very pleased. I had a 134 mile trip home. Rain poring down and very busy roads but this car was like sitting in a armchair observing the world going by
So I will say that this was a great experience and would recommend

Awful experience. Even though I had warranty they wouldn’t cover the cracked wet belt. They wanted me to drive the car 2 hours away when I was told it was too dangerous to move it. It cost me £1000 after having the car 3 weeks. Absolutely awful company

Great customer service! Everything was dealt with efficiently and in a friendly manner.

Had a great experience with richard at Williams motor group super speedy and excellent customer service

very helpful, really nice, Richard and tom was great, helped get my car sorted. Highly recommend

Excellent service always kept upto date with the car , thanks to tom and Dave top class service

1 Star – Extremely Disappointed and Would Strongly Caution Others

I would strongly advise anyone to think twice before purchasing from Williams Motor Company.

I formally rejected a faulty vehicle under the Consumer Rights Act after discovering several serious issues shortly after purchase. The company accepted the rejection, collected the vehicle, and yet I am still waiting for my refund. They continue to insist they have 14 days from the date the car was collected — even though it was accepted back on the 29th of October and has already been relisted for sale on their website and Auto Trader.

When I phoned to ask if the refund could be processed sooner (as they clearly have the car back and are already advertising it for resale), I spoke to a man named Richard who was extremely rude and dismissive. He claimed it was “accounts” that handle refunds, even though he’s the one replying to all the emails, and refused to let me speak to anyone else, saying there was “nobody there.”

This whole experience has been stressful and frustrating. I’ve been left without a car I need for work and family, and they have shown no concern or urgency to put things right.
I would not recommend dealing with this company — once they have your money, communication and customer service go downhill fast.

I visited the team at Williams Motor Co when I needed to replace our family car at short notice.
They had a great selection of stock available and gave me helpful information to allow me to make the right choice for me. The sales process was really easy with no pressure at all, just lots of help and advice along the way.
Since buying the car, the customer service has been equally fantastic and all questions I have had have been dealt with quickly and professionally.
I highly recommend all the team at Williams Motor Co - 5 stars all the way.

Really good experience. I was a bit unsure at first because I purchased without seeing the car. It took a 8 days to sort service, MOT and wheel refurb. The car is very clean for a 7 year old car. I’ll be back!

The car was broke from day 1 and then they refused to fix it so we went through the ombudsman for a full refund. This took 12 months to do on total causing not only financial problems but mentally issues too.

Awesome experiance from start to finish Andrew kept us laughing from start to finish, some beautiful cars to choose from budget for everyone

I recently purchased a car from William Motor Company , and I couldn’t be happier with the entire experience. From the moment I walked into the showroom, the staff was friendly, knowledgeable, and genuinely interested in helping me pick up my purchased car.

The buying process was smooth, transparent, and completely stress-free. What stood out to me was have I have forgotten this gentleman’s name but he had already prepared the documents before I came in. He was so kind to take me on a quick drive when I told him that I have never driven automatic car before. He showed me everything that I need to know to get me home and that was after 5pm.

I highly recommend this company to anyone looking for a new car. I’ll definitely be returning when it’s time for my next car.

Shortly after purchasing a car from their dealership in Crewe, I noticed a disturbing noise coming from the engine. I consulted with a specialist from the manufacturer who identified several serious issues.

I visited the dealership to discuss these concerns. However, I was met by a staff member named Richard, whose demeanor was highly unprofessional and dismissive. Throughout our interaction, he continuously interrupted me, pointed at me, and mocked the way I spoke. His behaviour was not only disrespectful but also dismissive and aggressive. Turned out he was the manger, a very rude, arrogant and racist one.

As it was still within 30days of ownership, I returned the car under the ‘Consumers Right Act 2015’. The manger refused to accept the vehicle and instead insisted that I leave.

Disputed the matter with the finance company, they brought their own specialists to inspect the vehicle who also verified that it has serious internal engine issues.

Long story short, it took nearly a year for the matter to be over & accepted liability. In the meantime I was still paying finance on the car, insurance etc & without a working car.

My honest advice is STAY FAR AWAY, save yourself the headache. Don’t be me, I feel like I took one for the team, so if you’re seeing this before buying a car from these guys. Think of it as a sign and DON’T DO IT.