Worktop City Limited レビュヌ 

92
•
TrustScore 5段階評䟡の4

4.2

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5぀星のうち5の評䟡

I needed extra long counters to minimise the number of joins. My kitchen fitter recommended Worktop City and I am so glad that he did. They offered a wide range of worktops at very reasonable prices a... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Our fitted furniture company couldn't source us brushed gold handles so we said we'd find some ourselves. Worktop City had the perfect handles in the 2 sizes that we needed. Excellent price & great qu... もっず芋る

䌁業が回答したした

5぀星のうち1の評䟡

Terrible customer service. First email ignored. Second email asking why I got no reply was answered almost instantly, so I repeated the first email and got ignored again! Followed up agai... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

I ordered 2 samples but only received one company came back to be straight away and explained the order process

䌁業が回答したした

䌁業情報


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4.2

ほが満足

TrustScore 5段階評䟡の4

92件のレビュヌ

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1぀星

顧客にレビュヌを䟝頌しおいたす

この䌁業は、ポゞティブかネガティブかを問わず、顧客にレビュヌを䟝頌しおいたす。

ネガティブなレビュヌの 100に回答しおいたす

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この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

4.2

すべおのレビュヌ

(92)

過去12か月のレビュヌ数: 51ä»¶

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5぀星のうち5の評䟡

Worktop samples arrived

I ordered some worktop samples and was glad to receive them, as they were essential in helping me choose the right color and texture. You do need to be patient, though—it took nearly 10 days for the samples to arrive.

2025幎9月24日
5぀星のうち5の評䟡

10/10

A fantastic company that offers free samples which is great when deciding what colour worktop suits the new kitchen as it takes the pressure off getting it right the first time. Easy to order. Quick delivery.

2025幎9月29日
5぀星のうち3の評䟡

Slick website which I'd love to order from but...

Slick website which I'd love to order from but the product pages lack detail to help me design the kitchen. The base unit blind corner doesn't give dimensions for the corner moulding and no design software is offered to ensure it will fit in the kitchen floor space I have. I called the number for "Expert Advice" and didn't really get much help. Product pages should have detailed dimensions of all parts and a kitchen designer would be super useful.

2025幎8月7日
自発的なレビュヌ
5぀星のうち1の評䟡

Can’t even sent an sample

Have asked for a sample of worktop twice, no response, no sample and yet they were the ones that said email the request in. Would not even contemplate using them now.

2025幎6月19日
自発的なレビュヌ
Worktop City Limited ロゎ

Worktop City Limited からの回答

Good morning, we are sorry you are unhappy. We offer a free of charge sample service and as such we receive a very high number of requests sometimes these can take 7-10 working days. The manufacturers send these samples out directly for us and I can see your request was sent across to them. Also we do recommend ordering samples via the website checkout system.

5぀星のうち1の評䟡

DONT BUY FROM THESE IF YOUNEED QUICK DELIVERY

Advertise delivery as 72 hours , recieved 20 days later .
I really dislike firms that take orders and payment for stock they don't have .
Reply states this is a pattern by me complaining about stuff , love to know where they get there info as these are the only company i have written a bad review for , yet again they try to cover their poor service . and the only reason ebay would not refund the extra £40 charged was because it was paid direct to them via card ..
They got a bloody cheek to blame others when they caused the problems .....

2025幎4月1日
自発的なレビュヌ
Worktop City Limited ロゎ

Worktop City Limited からの回答

Hello again Michael! thank you for yet another review. We understand you ordered an item which was out of stock on ebay. We offered a full refund and you opted to wait for the stock to come in. when the stock was delayed coming in from the manufacturer, we again offered to cancel the order and refund, you asked if an alternative item was available and selected an item which was of a different brand and slightly more expensive. there was no issue and you was very pleasant about this. When delivery had taken place, you decided you wanted money back, this is why we are finding ourselves in the position with you now, endless negative reviews, ebay claims (Which where unsuccessful) . We did again offer to collect the item and refund in full however it seems you want the item but also want the money refunding. Looking into reviews you have left for other companies, it seems a pattern in wanting recompense.

5぀星のうち5の評䟡

Can't fault them!

Can't fault them! I had excellent service and a great deal on the worktops. They were out of stock when I went to order, but a big shout out to Harry who kept me informed of the next delivery date and sorted it out for me when they were in. Not having to chase anyone was great. Even the delivery company they use, IDS Nuneaton, were great, the driver was polite and helpful.

2024幎7月15日
自発的なレビュヌ
5぀星のうち1の評䟡

Damaged worktops

Damaged worktops, the damage was under the protective cellophane so impossible to see before fitting, company wasn't interested told me should have checked on delivery.

2021幎12月6日
自発的なレビュヌ
Worktop City Limited ロゎ

Worktop City Limited からの回答

Good Morning,
We are sorry to hear you feel reason for a negative review, I have looked into this matter and can see you collected the good directly from our distributor at Southampton, we did not deliver the goods. In turn looking at the order notes you where transporting the items to the Isle of Wight. It wasn't until around 10 days after you collected the goods from Southampton that any damage was reported to our office, and in that period the items had also been modified/fitted. We are clear in our policies for checking and reporting damages. We are happy to replace any items reported as damaged within our guidelines/timeframes however we will not replace items deemed damaged after they have been cutt and or modified or fitted, prior to cutting and fitting packaging should be stripped from the items and checked for defect, without following these practices it is difficult to ascertain where damage has been caused.

5぀星のうち5の評䟡

Never bought anything like this before


Never bought anything like this before and the guys on the phone we're so patient, friendly and helpful, answering all my questions about the product and the delivery.
The delivery was arranged when I requested as I was given the choice from several days. The delivery man was very nice, very careful with the worktop and even helped me get one of the worktops into the back garden as it wouldn't fit in via the front door.
This company are marvelous. I highly recommend them.

2021幎4月13日

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