Worktophive レビュー 

AVOID!
Placed order and paid, confirmation email received then nothing else heard.
Emails to them bounced back as undeliverable and unable to contact on either phone number. The supposed showroom is a bathroom company according to the retailer next door.
Will be contacting trading standards and will initiate chargeback after 30 days as advised by my bank
Website is still up and running and presumably still taking customers money.
AVOID AT ALL COSTS.

Scam company. It no longer exists but they will still take your money. No communication. Don't bother.

Placed an order on Saturday (now the following Friday) still haven't had estimated delivery date, no response to emails and the phone lines aren't working so I can't even speak to anyone.

Really happy with my experience with Worktop Hive 😊

I ordered samples first and they arrived really quickly. I also loved that the sample sizes were much larger than other companies I looked at, which made it so much easier to properly get an idea of the worktops and colours before ordering.

The ordering process itself was quick and easy, and delivery was also really fast. I opted for a split delivery because the upstands were delayed due to a manufacturing issue, but the customer service throughout was excellent. I was kept updated the whole time, communication was clear and helpful, and as soon as the stock arrived my delivery was booked in straight away.

Everything arrived perfectly and the whole process went really smoothly. The quality is amazing and I’m so happy with the finished result. It’s rare to find such great customer service these days, so I wouldn’t hesitate to recommend Worktop Hive!

Just want to say, thank so much, I absolutely love my new worktop, special thanks to Michelle who I was in contact with throughout, to confirm I definitely read in the purchasing details that there would only be one delivery driver so it would need someone to be there to help, which was not a problem as we knew in advance of ordering this would be the case, delivery was exactly on the day I had requested , it’s looks amazing , thank you so much, great experience, love it 😊

I had another fantastic experience with Worktop Hive—this was my second time using them, and they didn’t disappoint. From start to finish, they were incredibly quick and efficient, with delivery arriving the very next day. Even with a tight deadline, they went above and beyond to make sure everything was perfect. The team was also genuinely polite, friendly, and easy to work with throughout the whole process. Highly recommend if you’re looking for quality service and reliability!

I honestly didn’t have a clue what I was doing when I first started looking for a worktop, but I came across Worktop Hive and I’m so glad I decided to give them a chance.
The sales team were fantastic and really took the time to guide me, helping me find exactly the worktop I was looking for. The samples arrived quickly, and once I’d made my decision, they checked stock for me straight away and did advise something was out of stock with stock due in the following week. Unfortunately, one of the items didn’t arrive in before my delivery, I was notified as soon as they knew so I chose to delay it—but they kept me fully updated throughout, which I really appreciated.
Delivery was a one-person kerbside service, which I was a bit worried about as I’m on my own, but I was given a clear ETA the night before so I could arrange for a neighbour to help. The driver was brilliant—he actually went beyond the kerbside to assist, which made a huge difference and took the stress away.
Overall, a really positive experience and I’d highly recommend them.

The cut to size laminate worktops were brought straight into my living room by the 2 delivery guys who were very helpful and polite. Another bonus was the samples we received from Worktop Hive were much larger (4 x the size) of other worktop company samples so we got a much better idea of the colour.

Excellent service Worktop Hive!

Very professional from start to finish.
The lady on the phone Vicky
Could not have been more helpful,
From requesting a number of samples to receiving my beautiful new kitchen worktops,which was delivered as scheduled
Without a moments hesitation I would recommend Worktop Hive
Thank

Dear Sir/Madam,

I am writing to raise a formal complaint regarding our recent order for a kitchen worktop and matching splashback.

The worktop was delivered first; however, the delivery experience was extremely disappointing. The driver arrived at my property and asked if I could assist with unloading the worktop. This should not be expected of the customer. Fortunately, I had builders on site who were able to help, but this is not acceptable as part of a professional delivery service.

We have now been informed that the splashback can no longer be supplied and that the order cannot be fulfilled. This is extremely frustrating as the worktop was purchased specifically to match the splashback.

I requested that the order be returned; however, your customer service team advised that the worktop must be returned in its original condition. This places us in a very difficult position. The worktop has already been delivered and positioned in preparation for installation. If the matching splashback cannot be supplied, the worktop itself becomes unsuitable for our project. This situation is not of our making.

In addition, when my wife contacted your customer service team to seek clarification, the call was abruptly ended. We found this response both unprofessional and discourteous.

Under the Consumer Rights Act 2015, goods supplied as part of a single order should be fit for purpose and as described. As the order cannot now be completed, we believe it is reasonable to request a full refund.