Yachting in Sardinia レビュー 

Belle zone de navigation qui se solde par une expérience très négative dont le seul responsable est "Sardinia Sailing"
Ils vous "inventent" des zones dites "interdites" qui ne sont sur aucune carte marine comme l'entrée côté nord du port de Porto Cervo. Ils déclenchent ainsi des pénalités qui ne sont prises en compte qu'en cas de dommage constaté par le plongeur au retour .... Aucune trace relevée par le plongeur et pourtant ... 2 x 200€ de pénalité retenus.
Ils ont tenté aussi :
- la pénalité de retour en retard d'une heure (sachant que le check in était aussi en retard de plus d'une heure)
- l'argument de bateau rendu sale ! Sympas quand ça n'est pas le cas.
Cerise sur le gâteau, le onzième lit n'était pas utilisable car cassé ! Heureusement pour nous le onzième marin n'a pas pu venir en dernière minute.
Bilan, débit de la totalité de la caution 3600€, 4 semaines pour être rembourser de 3200€ sachant qu'au début, ils voulaient conserver 1600 € !!!!! Il a fallu batailler.
Passez votre chemin, et prévenez vos amis que ce loueur n'est pas digne de confiance.
J'ai 50 ans, propriétaire d'un first 260, je loue une année sur deux dans des places magiques, je serai plus vigilant la prochaine fois (loueur sélectionné par click and boat)
Très mauvaise expérience.
Alexis

Podría escribir una enciclopedia de la terrible experiencia que hemos tenido con este “Charter”, pero me centraré en lo importante. POR FAVOR, LEED LAS CRITICAS de otros clientes en esta y en otras plataformas, nosotros no lo hicimos y estamos muy arrepentidos. OS VAN A QUERER SACAR TODO EL DINERO QUE PUEDAN DE VUESTRO DEPÓSITO CULPÁNDOOS DE PROBLEMAS QUE YA TENÍA EL BARCO con el fin de que EL MANTENIMIENTO DEL MISMO LO PAGUES TÚ. No te contestan al teléfono, solo puedes mandar unos mails cumplimentando unos tediosos documentos para poder abrir una incidencia. En la marina NO APARECE NADIE RESPONSABLE. Nos HAN COBRADO 500 EUROS PORQUE EL ALTERNADOR DEL MOTOR NO CARGABA LAS BATERIAS y al segundo día, después de hacer buen uso del motor, nos llega un aviso de que las baterías están por debajo del nivel admitido. Vuelvo al puerto y el electricista ve que el alternador no carga, aún así NOS COBRARON 500 EUROS, reconocen que el alternador está viejo pero ellos creen conveniente que nosotros paguemos esos 500 euros, INCREÍBLE.
CONCLUSIÓN: ¡LOS CLIENTES PAGAN EL MANTENIMIENTO DE LOS BARCOS CON SUS DEPÓSITOS! Les he pedido los datos del SEATUTOR donde aparecen las horas de motor y los niveles de batería pero SE NIEGAN A DÁRMELOS. He navegado los últimos 10 años con infinidad de charters pero esta ha sido sin lugar a dudas LA PEOR Y MÁS FRUSTRANTE EXPERIENCIA QUE JAMÁS HAYA TENIDO. Deberían devolvernos todo el dinero y además PAGARNOS POR EL DIA Y MEDIO QUE HEMOS PERDIDO. Por vuestro bien os digo: ¡¡¡NO SE OS OCURRA ALQUILAR NADA CON ELLOS!!!

YIS es una de las empresas más reputadas de Cerdeña pero hay varias cosas que nos parecieron deficientes, en primer lugar nos asignaron un patrón que solo hablaba italiano, muy simpático pero muy porfiado, repetimos calas porque se notaba poco motivado en izar las velas y alejarse mucho, se suponía que enviarían una lista con patrones para que eligiéramos y al final fue asignado el día antes de la llegada. Nos cobran de sábado a sábado (8 dias) y el día que llegas no puedes zarpar hasta el día siguiente, el domingo había viento y no nos dejaron salir ni a los alrededores siendo que todos los demás barcos no YIS salían y entraban a la marina. Luego nos enteramos de debíamos estar de vuelta el viernes a más tardar a las 4 de la tarde, por lo que la semana de navegación fue de lunes a jueves ya que el viernes fue solo retorno y cargar diésel. Compras 7 días y navegas 4,5 días.
La comunicación vía whatsapp no fue fluida ya que se demoraban más de dos días en responder (antes del viaje)
Los enchufes del barco no funcionaron, el huinche eléctrico para las velas tampoco, el refrigerador no cerraba y el cobro de los extras fue realmente excesivo. Si bien tuvimos una linda experiencia no fue gracias a YIS

Not good. Very, very poor check in and out. I'm in dispute for damage that was not mine!. They did not confirm damage until a week later (when you are back home!) so they take easy money from you!. Also engine overheated due to condensate pipe leaking, and they were more interested in asking you to fill in forms than deal with the issue. They did not want to come out to fix, so we had to do it. From my experience I would not recommend this company to anyone. Very poor operations, claim false damages and not helpful.

Abbiamo noleggiato Morisia, un Dufour 56 Executive, per una vacanza di qualche giorno in Sardegna con tutta la famiglia. Ottima assistenza, check in e check out scrupolosi, barca in eccellenti condizioni.

NSS Sailing bucht ohne irgend einen Schaden gundsätzlich Euro 100,- von der Kaution ab. (die Kautionsversicherung bezahlt erst ab über 100,-)
In unserem Fall waren es nochmals Euro 250,- für eine Polizeistrafe, welche wir im vorhinen bereits bezahlt hatten.
Mein Tipp: keine Kreditkarte als Kaution hinterlegen.

Chartered a boat this year. Same experience as most of the reviews here.

Sardinia is an amazing place to boat. Some of complaints can be a bit unfair to YIS however the scan they run deserves no foreignness.

Our boat did not have the desal they agreed in writing.

Boat had constant issues and despite being new was such a cheap build that things constantly broke.

Their approach to customers really upsets most people and very few seem to leave with a positive experience with YIS. The amazing area and being in holidays means most people have a good time most of the time but the YIS systems, boat quality and customer service is the worst I have seen in my life. When they disagree they lie and attack. Somehow my accurate and fair review posted recently must have been taken down so not sure how they managed that! Amazing. Stay away from YIS but go to Sardinia and charter a boat! It’s amazing. (Also still can’t get a reponse re refund as boat didn’t have the specs listed and lots broken). They just ignore you.

I would like to share my experience of renting a sailing catamaran Bali 4.8 from Yachting in Sardinia. Unfortunately, this was one of the most unpleasant yacht charter experiences of my life.

First of all, I was shocked by the condition of the catamaran, despite its “freshness”. The electrics on board did not work, and instead of yacht switches we found cheap household clickers. The air conditioning, installed only in the cabin, was practically useless - despite several hours of its operation, the temperature practically did not change. The toilet latches didn't work and we had more than one occasion where crew members got stuck in there. There was no generator and the desalination system was not working properly. In addition, the water, fuel and battery level indicators were disabled. The ice maker also left us without ice and despite the company's promises to fix it, nothing was done.

Communication with the charter company left much to be desired. They don't have an office - just a work area outside. There are also several tables where customers are forced to wait for hours. The rental conditions are extremely strict and cruel. In words, they always say “everything is fine,” but as soon as you leave, unexpected bills with fines begin. In our case, we were fined for allegedly not collecting laundry, although we had previously been told that everything was in order.

The conditions for leaving the boats are strict - at 8:00. We were ready to leave at 8, but the charter company had already started cleaning the neighboring catamarans at that time and told us, “Everything is fine, you can sit still while we clean.” And then they fined us for leaving the boat late.

The bullying continued after we left: two hours after returning the boat, they called us and asked why we had not left yet, although we were already on our way to the airport.

In general, I advise you to avoid renting from Yachting in Sardinia. The lack of responsibility, poor attitude towards clients and the inadequacy of the stated quality of services is simply astounding.

The trip didn't go according to plan right away. The boat was given away very late at 18:30. The team checked in late and everyone was on edge waiting all day for check-in. Then it turned out that the anchor winch was not working. To go to sea during the time had to wake up the team at 6 am, so that the technicians had time to repair the winch. The deck lighting did not work, it was also repaired. Upon returning back, charges were filed for damaging the anchor cover. There is no manager or office on site, no one wanted to listen to my arguments. I think that the absence of an office is very inconvenient. As a result, it causes a gap in communication. So, for example, I got a call from the main office and was told that the crew did not want to release the ship, although there was no one on the ship anymore.

Meine Erfahrungen mit Yachting in Sardinia Portisco.
In meinem Fall war die Abnahme unserer Segelyacht um 16:00 Uhr vorgesehen. Wir brauchten eine Überbrückungszeitraum von 7 Stunden für die Lagerung unseres Gepäcks. Man hat uns versichert, vor Ort unser Gepäck sicher lagern zu können. War leider nicht möglich, da die Charter-Basis in einem kleinen Container untergebracht ist. Bei der Durchsicht des Inventars fiel mir auf, dass der Wasserstand in den Toiletten zu hoch war, so knapp unter dem Rand. Bei geringer Kränkung des Segelboots vermutete ich ein Überlaufen. Den Servicetechniker informierte ich über den Zustand. Seiner Einschätzung nach ist das Wasserniveau normal. Wie es kommen musste, die Toilette ist übergelaufen und ich war gezwungen mich dem Problem auf der Fahrt anzunehmen. Abfluss war scharf abgeknickt und durch die unsachgemäß angezogenen Schellen wurde das Reduzierstück zerstört. Die ganze Brühe lief beim Berühren an dieser Stelle aus. Ich habe die defekte Abwasserleitung notdürftig reparierte und mit Bildern dokumentier. Kommentar der Basis war, ich könne bei Yachting in Sardinia als Techniker anfangen. Ich habe die Basisleitung über den bedenklichen Zustand der Befestigung des Hauptsegels informiert. Die Halterung war nach meiner Einschätzung so grenzwertig, dass diese sofort ausgetauscht werden sollte. Ich installierte eine notdürftige Absicherung der Schot-Befestigung. Wenn diese Befestigung reißt, könnte es für die Folgecrew durchaus gefährlich werden, wenn der Baum sich plötzlich von der Schot-Befestigung löst oder reißt. Kommentar des Basisleiters war: muss nur noch einen Monat halten.
Die Sicherheit an Board und der Service hat generell Luft nach oben. Ein Rettungsring mit Rettungsseil war nicht griffbereit platziert. Die Rettungsinsel konnte man zusätzlich mieten, ansonsten hat diese gefehlt. Das Boot war super, Segeleigenschaften entsprachen meiner Vorstellung. Leider war die Yacht in einem schlechten Wartungszustand, schade. Verschlussdeckel für die Diesel-Betankung defekt, war „drauf gequetscht“, ich benötigte ca. 10 Min. diese vor der Betankung an der Tanke in der Marina zu öffnen. Mein zuständiger Servicetechniker hat mir bei der Übergabe erklärte, es gäbe zwei Betankungsmöglichkeiten, Steuerbord & Backbord, diese seien miteinander verbunden. Bei näherem Hinsehen während der Woche waren Steuerbord der Wasserbunker und Backbord der Dieseltank (!). Der Duschablauf war zu Beginn des Segeltörns verstopft, Sauberkeit an Board habe ich bei der Übernahme bemängelt, Eisfach war komplett vereist, Kühlschrank hatte keine Leistung. Basisleitung, Servicetechniker, Reinigungsmannschaft waren an diesem Tag, so schien es mir, überlastet und genervt.
Mich hat das Charterunternehmen Yachting in Sardinia enttäuscht. Die Organisation, die Prozesse müssen angepasst werden, vielleicht funktioniert es dann in der Saison 2024 mit der Kundenzufriedenheit.

This year (2023) in January we booked a boat for one week in September and paid 50% of the rental fee (1800 EUR).

During the month of April we unfortunately had to cancel our reservation as all our skippers (we are a sailing club with more than 400 members) found the rental conditions unacceptable: anything that may go wrong in the boat has to be paid by the skipper, even if it is the fault of the boat owner. This is confirmed by the very large number of negative reviews.

Despite the large notice given in canceling our reservation, not a single euro of the 1800 deposit was refunded by “Yachting in Sardinia”, despite they have been able to rent the same boat to other customers.

So we lost 1800 Euros without receiving any service.

We had extremely disappointing experience with Yachting in Sardinia and would like to caution everyone who is considering dealing with them. Summarizing our experience, I can briefly outline our grievances as follows: a maximally unfriendly company, a non-transparent damage assessment system, and a security deposit that had to be wrestled out over 1.5 months through continuous correspondence with the company.

In September 2023, we rented 4 boats from Yachting in Sardinia. The overall condition of the boats could be considered satisfactory; all boats were relatively fresh, ranging from 2 to 4 years old, with one exception that seemed considerably weathered, making it hard to believe it was just 2 years old.
One primary issue to consider is the location arrangement of the boats. The 4 boats were situated in three different areas, with one boat in Portisco Marina and the rest docked on floating piers around Ratondo. Two piers were isolated, lacking any guest facilities—a dearth of office space, resting areas, nowhere to sit or leave luggage, no shade, no restrooms, no security, no options to purchase food or water, and no Wi-Fi.
A distinctive feature of working with this charter company is their complete transition of all communication and interaction online. This, in my opinion, is incredibly inconvenient. The system seems functional until you have a question. In reality, the system is depersonalized, the responsibility of the executors is unclear, and it's structured in a way that prevents clients from promptly engaging with the charter company. Skippers are left feeling powerless, constantly waiting for delayed responses. Captain instructions were given via SMS and WhatsApp. Difficulties with this mode of interaction arose during the check-in process on the first day. On one boat, the procedure extended until late in the evening and was completed in full only the following day, Sunday.
I would like to warn future clients planning to collaborate with Yachting in Sardinia about the excessive and stringent formalism concerning contract compliance. Despite prepaying for final cleaning, we were fined for not cleaning the boats. It's important to note that trash was collected and placed on the pier. At the charter’s directive (not specified in the contract), bed linen was gathered in a separate bag, and unused products were organized separately. Effectively, it seems there's no point in paying for final cleaning as you might end up paying twice. Additionally, on 3 out of 4 boats, we were fined for late departure on Saturday morning, although the delay did not exceed 30 minutes. Participants were waiting on the pier with luggage, as no other waiting area was available. Intentionally, to avoid disputes, I am refraining from discussing two damage claims we received from the charter company. These claims are contentious, to say the least. We disagree with the charter company's damage assessment. I will only note that the charter presented photos of scratches on the steering wheel, taken not immediately before or after the charter week, but a week before check-in and another week after check-out. The charter refused to discuss or acknowledge this issue and failed to provide authentic photos.
The process of refunding the security deposit lasted a month and a half. Charter managers delayed the process, often not responding to our emails and ignoring our requests.

Overall, the atmosphere and the interaction system established were client-unfriendly, rigid, formal, and evidently lacked the willingness to find a compromise. For myself, I have made a clear choice to never deal with Yachting in Sardinia again.
I hope this information proves helpful in choosing a partner in Sardinia.

Dear YiS team, I kindly ask you to contact me about deposit return for 4 boats rented 09-16.09.2023. Two months left. A few emails without answer from our side. It is strange and do not feet with your high standards, mentioned on your web-site

I have been renting boats for the past 10 years across Europe and Caribbeans. From Portisco, we rented a Dufour 530 2022 from Sept 9-16, 2023. The boat was nice, recent and clean boat. We choose this recent boat for the water maker, bow thruster and its equipment. The boat was not rented the week prior.

First thing to know is that they rent their boats from Saturday 6:00pm and you need to return at 2:00pm the next Friday. In fact you will be leaving the marina Sunday morning and returning mid day the next Friday, this is a full 5 1/2 days of boating, not 7.

Even if the boat is ready, if you want to board before 6:00pm you need to pay 300 Euros, which we did and this is to leave at 2:00pm. The boat had been sitting at the dock for the full previous week and was ready when we got there at 10:00am, but could not board before 2:00pm sharp. All large renters will allow you on the boat if it is ready.

Two days after leaving we noticed the water maker was not working. I reached out to Daniele with and excellent service and after 4 days of testing and opening the floor I fund the problem and informed the operation. I probably spent 3-4 hours on this problem and it is all documented on whattapp, with pictures and videos.

The bow thruster stopped working after 2 days and discouraged me from going to a marina. Issue was the battery.

Not the end of the world, these things happen on boats.

We come back on Friday for dive inspection, we fuel the boat and back at the dock at 4:00pm as requested. Our technician comes to the boat and we sign all papers and are told all good.

We leave the marina Saturday at 6:00am for the airport. We are now gone from Sardania, Saturday end of day I received a whatsapp message saying the rudder was scratched at the bottom and we need to pay 1600 euros. I received pictures showing the last inch of the rudder was missing paint. No pictures from previous rental nothing. They charged my Visa card. I am disputing this charge.

the did the dive inspection at 2:00pm and no one told me anything before I was long gone and no means to discuss et review.

Not my way of doing business. Would not refer them. Be aware.

Miserabler Service, Defekte, mangelhafte Wartung! Zuerst hörte sich alles sehr gut an, vor allem ein sehr neues Boot, Bj. 2022, und „you sail, we care“. Dann ging es los bei Übernahme des Bootes: lauter Defekte, und kein Ton vorab darüber, erst wenn man es gefunden hatte was alles kaputt war wurde zugegeben, dass das Boot nicht hält was es verspricht.
Bugstrahlruder defekt, Solarpanels fehlen, Inverter spinnt, Kraftstoff- und Wasseranzeige defekt, Watermaker defekt! Und viel Kleinkram defekt, also abfallende Beschläge und Böden, Schrauben, Halter!
Kein persönlicher Kontakt, alles nur per sms/WhatsApp oder unpersönliche Systemmeldungen! Auch Falschmeldungen/ fatale Empfehlungen als ein Sturm aufkam!
Und dann wurden sie richtig unfreundlich, als wir Geld zurück wollten! Ugly Italien Style… die Bootsnachbarn erzählten dasselbe. Und der Steg ist wirklich eine Zumutung! In Summe ein unverschämter und überforderter Laden, der das was er angibt nicht beherrscht. Unseriöse, inkompetente Abzocke! Jeder hat die Mängelliste dann auf den anderen geschoben, der sich angeblich dafür verantworten soll (… ich bin nur Technik, das macht der Kundenservice… nein, das macht der Servicetechniker vor Ort…)
Nie wieder, Finger weglassen!!!

Abbiamo noleggiato un catamarano per ferragosto con una coppia di amici, anche loro con figli.
Che dire… forse è stata una delle mini vacanze più belle mai fatte.
All’arrivo siamo stati accolti da personale veramente cordiale che ci ha dato tutte le indicazioni per “conoscere” l’imbarcazione, dai dettagli tecnici a quelli più strettamente legati alle dotazioni della stessa.
La barca è estremamente comoda e in otto siamo stati benissimo, è dotata di ogni tipo di suppellettile che possa servire in cucina e ci ha sorpreso il potabilizzatore dell’acqua che non avevamo mai visto su una barca a noleggio.
Il frigo e il freezer spaziosi e con dispenser per il ghiaccio.
Le cabine comodissime e corredate da asciugamani e teli mare.
Forse se dovessi fare una “critica” sarebbe relativa alla mancanza di calici da aperitivo ma chissà che non li trovi al prossimo noleggio ;-)

Superbe croisière mais dommage que le service de location n’était pas à la hauteur. Bateau cassé au départ. Check in avec 3 heures de retard nous empêchant de partir le premier soir. Cuve d’eau cassée, pas de climatisation et des ventilateurs cassés et non performants, pas assez de verres pas de verres à vin…..et en plus des arnaques pour des frais demandés pendant la croisière injustifiée et pour finir une facturation de 150 euros pour un retour avec une heure de retard alors que nous n’avions même pas de place au port!!! Dommage que cette compagnie ait gâché l’expérience géniale que nous avons eu en mer.

Servizio a terra impeccabile, massima disponibilità e cortesia dello staff che ci ha preparato la barca in tempi rapidi ed in ordine.
Navigazione da sogno in posti incredibili. Grazie a tutto lo Staff

Charter fortemente sconsigliato

Locazione a Luglio 2023, Hermione - Dufour 430 GL anno 2019
Esperienza assolutamente negativa, imbarcazione mal tenuta (sul pagliolato in dinette pareva ci avessero ballato coi tacchi) e con una serie di problemi registrati infinita: telecomando del salpancora sostituito in rada (con 50mt di catena calata), anemometro non funzionante (nonostante l’intervento in testa d’albero durante il check-in), fuoribordo del dinghy sostituito (anch’esso controllato durante il check-in) e soprattutto l’optional principale del Dufour, i fornelli in pozzetto (o plancia kit) non utilizzabili per tutto il periodo della locazione causa perdita di gas dal circuito (rischio incendio/esplosione).
In aggiunta a questo durante la navigazione si è costantemente subissati da messaggi ed e-mail minatorie con la richiesta di pagamento di penali per i più disparati motivi (basso voltaggio batterie, sconfinamento in zone proibite alla navigazione), tutto questo nonostante seguissimo le buone prassi di comportamento della navigazione/locazione, come ogni utente/skipper consapevole fa (es accensione regolare del motore anche in rada) cercando di restituire l’imbarcazione in un condizione uguale (o migliore) a quando salpati.
Ovviamente mi sono rifiutato di pagare e durante il check-out non hanno potuto in alcun modo controbattere o negare gli innumerevoli problemi registrati su un'imbarcazione recente come questa.
Pertanto, a titolo di risarcimento simbolico (poiché la vacanza oramai era terminata) ho chiesto l’emissione di un voucher di poche centinaia di euro come sconto da poter utilizzare sulla prossima locazione.
Dopo oltre un mese di attesa e vari solleciti mi è stato risposto riportando i capoversi del contratto dove le uniche avarie che prevedono un recupero in ore (non un rimborso) sono quelle al motore (e pochi altri componenti) in caso di avaria persistente per più di 12h, quindi un caso più unico che raro.
Spero di aver informato più persone possibili sui disservizi riscontrati, sulla mancanza di attenzione dello stato della imbarcazione nonché della politica a tolleranza zero verso i clienti di Yachting in Sardinia.

PS in risposta al vostro commento sulla recensione
Se mi posso permettere chi dovrebbe ricostruite i fatti non è il sottoscritto.
Ripartendo con ordine: il cavo del salpancora era già giuntato prima del mio check-in, giuntura che evidentemente ha poi causato il corto; se con “prontamente” intendete aspettare l’intervento del service 4-5h in baia (non ricordo con precisione) allora abbiamo due visioni diverse; circa ai bruciatori del fornello esterno, come appurato anche dal vostro service il problema non risiedeva della classica termocoppia di facile sostituzione ma era nel circuito gas, e come ribadito anche durante il check-out anche utilizzando l’unico bruciatore funzionante si sono verificate n.2 perdite di gas con relative fiammate pertanto il fornello non era assolutamente utilizzabile. Il fatto che tutt’ora continuiate a sostenere questa tesi purtroppo significa che non avete preso in considerazione la segnalazione nemmeno dopo avervi mostrato il problema.
Infine, mi fa sorridere la parte finale “hai omesso di ricordare che i nostri operatori commerciali non soltanto ti hanno proposto, anche se non dovuto, un voucher per la tua prossima vacanza”, perché dubito che abbiate letto correttamente la mia recensione. Vi invito a riprendere lo scambio di email col vostro operatore (evito di mettere gli screenshot per privacy) perché era esattamente quello che avevo proposto inizialmente via collaborativa e per fidelizzare un cliente.
Ahimè le cose sono andate diversamente, buon vento!

Abbiamo deciso di noleggiare un Dufour 530 con un gruppo di amici per trascorrere le nostre vacanze su una barca a vela: è stata una delle esperienze migliori della mia vita! Pur essendo velisti occasionali e non degli esperti, abbiamo trovato nello staff degli ottimi "compagni di viaggio", in quanto sono super disponibili, anche con un semplice messaggio su whatsapp, per fugare ogni dubbio del cliente. Le barche sono tutte molto recenti, ottimamente pulite e in ordine, anche da un punto di vista tecnico. Sicuramente è stata un'esperienza da ripetere!