Turkish Airlines レビュー 96

They do not deserve one star. Once and once only with this shower! Awful experience start to finish. Where to start really from inedible food, rude staff who just shrug at you, filthy planes, non working charging points on most seats. I had also paid extra for a specific seat 11 months in advance to be told before I boarded there were operational issues so was issues with the worst seat on the plane next to the toilet on a night flight. Imagine my fury when someone else was sitting in the seat that I have booked and paid for and they had also paid for the same seat. Crooks and scammers. Can’t see these idiots in business for much longer. AVOID like the pandemic!

Worst airlines and apps ever. Book a ticket with pet in cabin add on + pet in cargo hold and pay for everything. Both add on disappeared from the booking. Customer support told me both add on are not confirm and pending payment. During pet in cabin add on reservation, you will be asked to select standard window seat and it supposed to be free, but TA charge me for that and refuse to refund. To add matter worse, my seat numbers have always disappeared and they cant explain it What a disaster.
Ticket number: ##TK-12158168##

Turkish Airlines is the worst airline I have ever flown with. My family and I had an absolutely horrible experience with the airline and their team. I cannot advise you enough to stay away from this airline and their disgusting tactics.

In Janaury 2025, my mother and I were travelling to Sydney. The first leg of the trip was to Kuala Lumpur with Turkish Airlines and the second leg of the trip was from Kuala Lumpur to Sydney with Air Asia. There was a very minor discrepancy in the booking name for my mother and her passport. There were 3 characters different between the name shes uses and her birth name. This was spotted a few days before departure and Air Asia exhibited exceptional customer service and amended this immediately at no charge. Not like our experience with Turkish Airlines!

Turkish Airlines do no have an online chat to support customers. I tried calling their customer service team in various global locations and was directed to fill out the feedback form on the website. I did this and no one replied. I tried calling the Dublin office and no one answered. Essentially, they don't do customer service.

On the morning of the flight, we arrived at the airport early in an attempt to speak to an agent. In a separate incident, an elderly man in front of us in the queue collapsed and experienced a medical problem. Multiple staff at Turkish Airlines stared at him on the ground and no one helped him so I had to step in along with a nurse who was also in the queue. I have never seen such a disregard for someone's wellbeing from an apparently professional company.

The team leader who was working was extremely unprofessional and bullying a fellow staff member from what we could see. The young lady who served us (Tessia) was exceptional and the only person who shown any regard for good customer service.

Prior to boarding the flight, we were called to the gate and the unfriendly, aggressive male worker requested my mother pay in excess of 1500 euro (over triple the original price) for a whole new ticket because her name was slightly different by 3 characters on her passport. He did this jsut minutes before boarding closed so he knew we had no option as we would not proceed on a trip to Australia and leave my mother in Ireland. This experience would never have happened with a reputable airlne like Qatar, Emirates, etc If you're considering booking with Turkish Airlines then please don't! They would unplug your life support machine to charge their phones

We tried TA as the price was reasonable. However it is expected to be able to choose your seats when you pay $2500 for a ticket. So you are not allowed to change your seat unless you pay somewhere between $95-$195 extra.
This is highly frustrating as is uncomfortable and stressful to not sit in your desired seat during a 19h flight.
Won’t be flying with Turkish Airlines again.

Absolutely shocking airline. Do not give them your money. Do not prebook seats as they frequently change the size of the plane and move you to an unwanted seat separate from your partner. They DO NOT always refund your money for this.We tried for weeks to sort this out but customer services are appalling and unhelpful. They eventually said we needed to provide details of bank account, credit card, passport details etc in a non secure email to get the money back…… Very limited drinks including water on 5 hour flights. Food pretty bad. Movies are old. We travel frequently and can safely say our 4 flights with them were our worst ever.

I don't think this company understands or cares about customer service and deliberately puts as many obstacles and barriers to avoid accountability.
2 months ago flight was full and we volunteered as being persuaded to give up our 4 seats in exchange for a night in Istanbul and 340.Eu compensation.
I am still trying to get the compensation, its harder than applying for a passports ! NEVER FALL INTO THIS TRAP DO NOT GIVE YOUR SEAT UP.
The last email they sent on the 31st after 3 weeks gave me 2 days to respond or they close the enquiry ?

I had purchased a direct flight ticket from Istanbul to Panama with Turkish Airlines and planned everything about a month ago. I went to the airport with excitement and happiness. However, when I arrived at the check-in counter, I learned that my 14-hour direct flight had been transferred to a 36-hour flight with a layover in Colombia without my consent.

I asked the staff at the check-in counter for an explanation, but none was given to me. I repeated my request for an explanation, and they told me to check their website, saying it wasn’t their responsibility to provide explanations. I even offered to make a new reservation or purchase a return ticket right then and there. I was at the airport exactly 5 hours before departure.

The so-called Gözen security service is a terrible organization and a complete disappointment.

I am a YouTuber with over 250,000 followers on Instagram and YouTube. I have the right to freely travel and explore the world as I wish. No one can take away this freedom from me.

If I believed filing a lawsuit would bring a resolution, I would have pursued legal action. However, even after making numerous complaints, I do not think a lawsuit would solve the issue.

My first time on Turkish flying Bologna Istambul and then Istambul to Mahe very pleasent fly, staff friendly and food good. Everything was fine and i was very happy , also bought another ticket for my daughter different date and she also had a nice experience. Flight date end of october .The only down is Istambul airport quote exspensive shop….but in my opinion i rate Turkish 5 star , grazie mille!

I read all these reviews and still decided to purchase a ticket to fly with them. Don’t make the same mistake I did! I will never ever fly with them again!
My flight was delayed and I almost missed my connecting flight as a result. I was then screamed and shouted at by ground staff for not having an exit ticket out of Mexico! I did not need this as I had a visa! Ground staff forced me into buying a ticket that I am now struggling to get refunded. Left me crying in the airport at 3am and finally let me on the plane after showing a very expensive ticket that I DID NOT NEED! Threatened to deboard me if I continued trying to fight my corner! Their online customer service is just as horrendous!
Will NEVER EVER fly with them again

Come home for Xmas from Berlin to Thailand , I need to check in my flight with Turkey airline to connect my main fight with another airline

I have with me 1 luggage 25kg free check in , and another luggage I plan to pay for extra check in luggage
Turkey airline do not count extra luggage as a check in , instead they were counting the over weight by kg,

I have to pay 600€ extra for my seconds luggage with vomit feeling ,
I don't want to throw away a present I bought for my family

They guy who work at the extra charge counter service was so rude unbelievable this is insane airline , I will never again traveling with them in my future , this is horrible airline

Terrible airline. The airline keeps changing seats due to 'operational reasons'
You are informed on the Turkish Airlines app and asked to go to Manage Booking and you are given 2 choices: cancel or change flight. This is very confusing! This experience happened on both my outbound and return flight back to the Middle East.
I will try my best to avoid using 🇹🇷 Airlines again. The airline has expanded so rapidly that it is unable to fulfill its duties in an efficient manner! Avoid using Turkish Airlines if you can.

My flight was delayed, and I had to wait 6.5 hours in the special assistance lounge because I missed my connecting flight. The staff was very rude, shouting at passengers when they asked questions about their flights. They even treathened a passenger that he wont allow her to fly. They gave me a food voucher for one burger and a drink for lunch. The food during the flight was disgusting! Rubbish! The flight attendants were rude and didn't help when I asked for help putting my bag in the overhead compartment. I will never fly Turkish Airlines again!

Terrible experience with Turkish Airlines. Frequent delays, rude customer service, and an overall lack of care for passengers. My flight was delayed, causing me to miss my connection, and I was forced to wait 7 hours at Istanbul Airport. The airline offered no real help—just a voucher for a Burger King meal. Completely unacceptable, especially for a supposedly premium airline. Planes are outdated, and the service is worse than most budget airlines. Avoid at all costs!

Värdelösa, inget servicemind. Fick bra känsla när jag bokade, men aldrig mer dessa!!!
Boka inte med Turkish airline.
Jag Bokade resa för juli 2024.
Avbokade sen denna resan och skulle få tillbaka det jag lagt på skatter och övriga kostnader, ca 5000:-
Jag har kämpat, ringt, mailat, chattat med nån robot, sen juli och får olika svar, ca 1 gång i veckan om hur jag ska göra.
Har fyllt i 4 st formulär på deras hemsida, men ingen återkoppling.
Senaste tele.samtalet lovade hon att återkoppla inom 48 Tim. Det var 1 månad sen nu.
Nu är det november, så 4 månader och fortfarande inga pengar tillbaka.
Värdelös, ingen service, krångligt att få tag på någon överhuvudtaget. Dom ljuger när dom säger att jag har rätt till pengarna och att dom är på väg.
Reser mycket men aldrig mer Turkish airline

Very bad , keep changing times without taking care of people

Most disgusting customer service! I’ve been on the phone for a whole day and one guy had me in tears. The most rude people I’ve ever encountered in my life! Don’t ever book with them!!! Ever!!!! If you need to fix something you can’t, they tell you 7 day wait! This is a flight service and they talk to you like you’re a criminal! They have zero power to do anything! It’s the airline equivalent of Evri

Flew london to Istanbul ,
Flight delayed 2 hours, no information. When due to board everyone was just left standing for 20 mins with no update. Please was not cleaned, no headphones handed out, food was fine ……. I will never travel with this airline again.

Avoid turkish airlines. I have used them got many years but last few years they have really failed their customer service. I am a frequent traveller from dubai to London via istanbul. But never again will I use turkish airlines. Becuase of their own internal issues they missed my connecting flight. Next flight was 6 hours later, I had my pregnant wife and young baby and they offered no support help or assistance on the day. They did not give any information if their so called world class airport in which nothing worked the way it was designed. They kept saying to complain online. So after this disaster I did complain online and they just threw some legal excuses say they have no obligation to compensate but failed to take any accountability for the many issues. I wash my hands with them and advise everyone especially when travelling with kids DO NOT USE TURKISH AIRLINES THEY DO NOT CARE ABOUT THEIR CUSTOMERS.

I would have given 0 star if I can. I travelled with this airline on 10/04/2024 and suffered delay of 24 hours. The airline customer service lied about the situation and refused to offer compensation. I then submitted complaint to Aviation ADR and verdict is that I am entitled with compensation. The verdict was confirmed on 05/07 and the airline lied to Aviation ADR that they paid the compensation on 04/09. Till today, 11/10, the compensation still hasn’t been paid. SUCH A DISGRACEFUL COMPANY!!!!!!!

Worst customer support ever. 10 months already waiting for payment of an already approved broken baggage refund payment. Zurich ZRH Office the most disfunctional of all. Promised payment many times, never did. Case: 2023284670