Wylies Outdoor World レビュー 

Great communication from company and great price and product

Great item and quick delivery. Many thanks.

Easy order, prompt delivery, good price and great product.

Good price. Delivery was quick even as Drew was moving to a new location. Merchandise was packed nicely.

Great fast service
Quality kit

Good gear, arrived way before stated
Good price 👍 love it

Sent me the wrong colour knife through and have ignored my email sent on Thursday 18th of May in relation to the matter.

Not impressed with the company as a whole.

I ordered a Keela hat from the store communication and everything was great only marred by the courier
Would of given 5 stars but dpd very poor

I'm happy with the product (Kerala Ladies Peru trousers), so happy I went on to buy a second pair. They were a great price as they were in the clearance offer. I would have given 5 stars, but gave 4 as I emailed Wylie's and left a voicemail and I had no response to either. I wanted to know whether Keela are true to size. As I didn't hear back, I ordered one pair and waited till they arrived before ordering a second pair. This resulted in me paying twice for postage. Had I had a response, I would have been able to order both pairs at the same time and only pay once for postage. So disappointing not to get a response from the company, and to say I paid £5.99 for express delivery, the trousers took 5 days to arrive (but there was a bank holiday, so perhaps that is why). Overall, I'm happy with the product.

Quality in all the products is a guarantee. Excellent prices, swift delivery backed by emails with when the product will arrive.
Reliable courier used. 👍🏼

I had several conversations with Drew regarding my order. He was enthusiastic and very pleased to help.
Will definitely order from Wylies again.

There was a slight issue with my order, so Drew contacted me immediately to resolve - so great Customer Service/ availability, very friendly and helpful too. My order arrived really quickly. Very pleased with my purchase. Would Def recommend.

Great seller and excellent customer service. Called me personally to arrange an alternative colour as the one of ordered was out of stock. Great value too.

Ordered 25th Feb. No update after my order. No reply to my email after a few days. Opened PayPal case, seller refunded 6th March with no reason given.

Ordered again 18th March, giving benefit of the doubt for my first order. The status hadn't updated for a couple of days, so I emailed, which Drew replied to point me in the direction of the tracking, which still showed "We've received your order details, but have not yet received your parcel".

I asked again on Friday 24th March if it was likely to be with me this week, and explained that it didn’t show as dispatched. I didn’t hear back for the best part of 2 working days, so decided to open a PayPal claim, as I felt this was sufficient time.

I didn’t get a response to the claim, and then received an email asking how my order went and to leave feedback. I left what I believe is fair feedback. Seller then tried to phone me immediately but I was unable to answer.

I messaged asking for a refund on 30th March, then escalated the claim to PayPal.

Drew phoned me again on 30th March after my PayPal claim, and advised me that my feedback was unreasonable, and that he had confirmation on the DPD tracking that it had been dispatched. Drew was adamant that it was now my responsibility, as I had chosen for the item to be left in my safe place. The item wasn't, and still isn't, showing as actually having been dispatched, only that DPD have the order details.

I asked for confirmation that it had actually been dispatched as Drew claimed he had this, and Drew became very aggressive on the phone and then we lost connection.

Drew explained that he is short-staffed and working long hours, and that on the website it states similar and to be patient with orders. I couldn’t see this.

I also explained that I didn't have a reply to my second email, similar to first order.

I understand that it must be very hard to run a business when short-staffed, but that does not make your call and attitude towards a customer acceptable. I asked for the confirmation of dispatch, and you wanted to go over all the events that we had discussed already.

Confirmation of order details is NOT confirmation that the item has been dispatched. Tracking does not show as having been sent, in transit, delivery attempted. No status update since 20th March. No item in safe place (DPD leave a status for that and a photo, too).

All in all, an awful experience and I will not be buying from this seller again.

Update following reply:
You'll notice how there's little to no apology or admission of wrong doing from any of this companies replies.

Very easy to pass the blame and make excuses for them. And when the owner was caught out, he throws in the old "oh I'm working 100 hours" or "oh I didn't get that message, maybe it went to junk". Excuse after excuse. There's a reason for all the negative feedback!

If this review helps one person steer clear of this company I'll be happy. Shop elsewhere guys! Oh, and I didn't pay more elsewhere...I bought my replacement from Tamarack Outdoors and actually received it!

My Keela jacket arrived sooner than I expected, and the fit is excellent. So pleased and the price was very competitive.