The process to investigate a case takes unbelievable long. Paid the NZD6,000 deposits in late April (got slightly hit by the car behind). Did all the procedures needed before leaving NZ. It's late... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Really wish we had read some of these reviews, before hiring with this company on multiple occasions. Avoid using YES rentals at all cost. We are seeking legal action & advise from Consumer Guarantee... もっと見る
企業が回答しました
Fantastic experience from initial booking through to returning the car. Good team of staff. Car was perfect, a tidy little runabout, perfect for parking and inner city driving ( this was m... もっと見る
企業が回答しました
Ditto many other reviews, really great staff, super fast, efficient, humorous even. The car was older but drover well, clean, did the job perfectly. Far cheaper than competitors and if anything better... もっと見る
企業情報
当該企業による記述
Yes Rentals is the fastest growing car rental in New Zealand. Our staff team shaped from a group of people who love to travel and love life, Yes Rentals adheres to the service concept of treating every customer with the most professional and enthusiastic attitude, and insists on providing the most complete and cost-effective car rental experience for every traveler. Since its inception, Yes Rentals has been receiving positive feedbacks from every customer. All our stores are located around the airport area, which helps the pick-up and return process convenient and efficient. The multilingual customer service, 7/24 hour emergency assistance line, unlimited kilometers, no hidden cost, and zero risk insurance package are always there to support you throughout your trip. New Zealand is a beautiful place for you to enjoy and welcome to drive around to experience the world of natural. We look forward to seeing you in our Yes Rentals store. For no-nonsense NZ car hire at a fair price, trust Yes Rentals. Yes Rental is looking forward to seeing you!
連絡先
152 orchard road, 8053, Christchurch, ニュージーランド
- +64 34202878
- info@yesrentals.co.nz
- yesrentals.co.nz
4.0
ほぼ満足
223件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 41％に回答しています
通常1カ月以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
My preferred car rental in Christchurch
Always fast to pickup. Easy to book and drop off is swift. I have used them several times for rentals and the pricing is good too. I do tend to chase discounts and like I said I have used them several times because they are usually the most competitive.
2025年9月9日
自発的なレビュー
Great car and service!
The car and the service was great! Great value for the price paid.
2025年9月8日
自発的なレビュー
efficient check in and out
Quick and efficient check in and out
Hybrid car very affordable and economical to fill.
Ran smoothly and was easy to navigate.
Would definitely use again.
2025年9月7日
自発的なレビュー
Efficient and quick check in and out
Efficient and quick check in and out! Very affordable hybrid car and very economical to fill. Smoothly run and easy to use! Definitely going to use again
2025年9月4日
自発的なレビュー
Good service
2025年9月7日
自発的なレビュー
Greatttt👍👍
2025年9月7日
自発的なレビュー
Do not Hire a Car with Yes Rentals
Absolute shambles! I hired a car for 6 weeks and they claimed I had caused damage to the vehicle in Queenstown but when I looked back on photos taken by them damage already existed on the car. Staff on site deliberately showed me misleading photos claiming I was at fault and took £750 from my credit card without my consent. They refused to give me a refund after sending them a polite email, so I had to go via my bank to get the money back which I consequently won. I would never recommend such a shambles of a place and staff speak in Chinese in front of customers and can barely speak English.
2025年1月3日
自発的なレビュー
YES RENTALS からの回答
Thank you for bringing this to our attention, and we are truly sorry to hear about your experience. We take matters like this very seriously, and we sincerely apologise for the frustration and inconvenience you have faced.
Slow Pickup
Our pickup was on a Saturday morning. There was only one person on duty in the office, so it took an eternity for him to process the person ahead of me, who unfortunately hadn't done any on-line checking in. It has put us off using Yes again, as we don't want to risk a repeat.
2025年8月9日
自発的なレビュー
YES RENTALS からの回答
Thanks for taking the time to share your experience.
We’re sorry to hear that the pickup process was slower than expected and understand how that can be frustrating, especially when you’re trying to get on the road quickly. Your feedback about staffing levels and the impact of walk-in processing is genuinely noted and will be reviewed with the team to help improve peak-time efficiency.
We appreciate you giving us a try and are sorry to hear it has affected your decision going forward. If you’d ever consider us again, we’d be happy to make sure your next experience is much smoother.
Yes Rentals Auckland Branch.
Fantastic experience start 2 end
Fantastic experience from initial booking through to returning the car.
Good team of staff.
Car was perfect, a tidy little runabout, perfect for parking and inner city driving ( this was my rental purpose, staying in CBD, visit the suburbs). Not flash, it has the basics.
For a little car (Toyota aqua) it was really spacious and very economical.
Definitely come back again, fast admin time, no long wait periods. Good systems in place.
2025年8月7日
自発的なレビュー
YES RENTALS からの回答
Hello,
Thank you so much for taking the time to leave such a fantastic and detailed review!
We are thrilled to hear that you had a seamless experience with us, from the initial booking right through to returning the car. It's also wonderful that our team made a positive impression.
The Toyota Aqua is a popular choice for exactly the reasons you mentioned—it's economical, easy to park, and perfect for zipping around the city. We're so glad it suited your rental purpose perfectly.
We work hard to make our service as efficient as possible, so your comments about our fast admin time and smooth systems are a great encouragement to our entire team.
We look forward to welcoming you back on your next visit!
Yes Rentals Team
I had a terrible experience with Yes…
I had a terrible experience with Yes Rentals and feel compelled to share it to warn others.
I was given a rental car that had three tyres not meeting legal/safety standards. Predictably, one tyre blew out while I was driving in a remote area. When I called their support line, I was told to use a tyre sealant and then drive 200 miles to their main centre — despite me clearly stating the tyre was completely undrivable.
Their only alternative was for me to find and visit a tyre shop myself, and they said they’d only cover the cost of the tyre — not the service or any other expenses. The person on the phone was completely unhelpful, showed no real concern for my safety, and had no practical solutions.
This left me stranded — to deal with a dangerous situation on my own. Their lack of responsibility and empathy was appalling.
I would strongly advise against using Yes Rentals. Safety and support should be a given with any rental company, and sadly, that was not the case here.
2025年4月20日
自発的なレビュー
YES RENTALS からの回答
Hi,
We are very sorry to hear about the experience you had.
We would like to clarify that all of our vehicles have passed a Certificate of Fitness (COF), ensuring they meet the required safety standards for the road.
To allow us to investigate the situation you've described, could you please provide us with your booking number if convenient? This will help us locate your order and conduct an internal review. We take the safety and experience of every customer very seriously.
We look forward to hearing from you.
Yes Rentals Team
This is the second time I've used Yes…
This is the second time I've used Yes Rentals and I'll use them again. Great service, great cars, reasonably priced. 5 stars
2025年8月5日
自発的なレビュー
YES RENTALS からの回答
Hi Jerry,
Thank you so much for your continued loyalty and for the wonderful 5-star review! It means a lot to us that you've chosen to rent with us again.
We're thrilled that you were once more pleased with our great service, cars, and reasonable pricing.
We look forward to welcoming you back for a third time!
Yes Rentals Team
Great customer service
We returned our rental car late but Sharon patiently waited for us. She is cheerful, caring and very helpful.
2025年7月22日
自発的なレビュー
YES RENTALS からの回答
Hi Hieu,
Thank you for the lovely review! We're thrilled to hear Sharon provided you with such cheerful and helpful service. We'll be sure to pass your wonderful feedback directly on to her.
We look forward to seeing you again!
Yes Rentals Team
Great service on time and great service
2025年7月29日
自発的なレビュー
YES RENTALS からの回答
Hi Michelle,
Thank you for your kind words! We’re glad you had a great experience and we look forward to serving you again.
Yes Rentals Team
YES RENTALS からの回答
Hi Ora,
Thank you so much for the recommendation! We really appreciate your support.
Yes Rentals Team
Amazing
Amazing, so easy, picked us up on time, car was in good working order, super easy and always answered the phone
2025年7月29日
自発的なレビュー
YES RENTALS からの回答
Hi Makaila,
Thanks for the amazing review! We’re happy we could make your trip easy and stress-free. See you next time!
Yes Rentals Team
YES RENTALS からの回答
Hi Susan,
Thank you for your feedback! We’re glad you found our vehicle reliable and great value.
Yes Rentals Team
Great company
Great company. Super easy & cheap daily rates Good service.
Just didn't get email early enough to know about the free shuttle to their depot!
2025年7月14日
自発的なレビュー
YES RENTALS からの回答
Hi Stephanie,
Thanks so much for your positive feedback! Glad you found our rates and service great. Sorry about the shuttle email timing — we’ll work on improving that. Hope to serve you even better next time!
Yes Rentals Team
YES RENTALS からの回答
Hi Lisa,
Thank you for the kind words! Glad you enjoyed the easy process, fuel efficiency, and our team. Hope to see you again soon!
Yes Rentals Team
Flexible when I needed to return it a…
Flexible when I needed to return it a couple of hours later. Super easy and super cheap!
2025年7月13日
自発的なレビュー
YES RENTALS からの回答
Hi Serena,
Thank you for your great feedback! We’re happy to be flexible and make things easy and affordable for you.
Yes Rentals Team
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