Yewdale ロゎ
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Yewdale レビュヌ 

255
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TrustScore 5段階評䟡の4.5

4.7

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5぀星のうち5の評䟡

Evolving and adapting into a company that has come along way to suit our every day needs, based on there experiences within factory production through to senior management levels. Well done to you... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Have dealt with Yewdale for over 12years now Fantastic service and so helpful with any issues that arise Delivery is great , there Elite service is first class Brian and Carrie are so helpful It... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

We work closely with Yewdale and find them reliable. Yewdale are supportive and find suitable solutions to any issues we experience. Brian looks after our account and we value his knowledge. Brian e... もっず芋る

䌁業が回答したした

5぀星のうち3の評䟡

Generally we feel Yewdale has changed in several ways, over the past 2 years. Telephone, first response is not to the standard it was some years ago. Account Manager Carrie Area Manager Brian, bo... もっず芋る

䌁業が回答したした

䌁業情報

  1. カヌテン ショップ
  2. 補造業者
  3. 医療機噚補造業者

圓該䌁業による蚘述

With a reputation around the world for manufacturing high-quality commercial shading and screening products, backed by exceptional customer support and values.

連絡先

4.7

優良

TrustScore 5段階評䟡の4.5

255件のレビュヌ

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4぀星
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顧客にレビュヌを䟝頌しおいたす

この䌁業は、ポゞティブかネガティブかを問わず、顧客にレビュヌを䟝頌しおいたす。

ネガティブなレビュヌの 100に回答しおいたす

通垞1カ月以䞊経っおから回答

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

4.7

すべおのレビュヌ

(255)

過去12か月のレビュヌ数: 17件

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5぀星のうち5の評䟡

Very good customer service

Very good customer service. Overcame any issues without hesitation and end product was excellent.

2024幎8月19日
Yewdale ロゎ

Yewdale からの回答

Thank you for taking the time to leave us a review, Chris. We pride ourselves on our customer service so it's fantastic to read this. If there is anything we can improve on though, please don't hesitate to let us know!

5぀星のうち5の評䟡

Everybody very helpfull

2024幎8月16日
Yewdale ロゎ

Yewdale からの回答

Thank you for taking the time to leave us a review, Gordon. It's great to hear everyone is helpful when you contact us, and please don't hesitate to let us know know if we can improve on anything for you.

5぀星のうち5の評䟡

Always great service

Always great service. Any delays on deliveries are always reported in advance, any problems with anything on the order, all sorted as soon as possible.
Thank you

2024幎8月8日
Yewdale ロゎ

Yewdale からの回答

We pride ourselves on our speed and service, so it's great to hear feedback that highlights this. We are always looking to improve though, so if you ever have any suggestions on what we can do better, please don't hesitate to let us know!

5぀星のうち5の評䟡

Excellent Customer Service

Our query was resolved in a satisfactory manner ! Dan, was apologetic regarding the issue, he dealt with the issue quickly and was knowledgeable and understanding.

2024幎7月19日
Yewdale ロゎ

Yewdale からの回答

Thank you for taking the time to leave us a review on your experience with us, Joanna. It's great to hear this positive feedback about Dan, and we'll make sure he sees this!

5぀星のうち5の評䟡

Have used Yewdale for several years and


Have used Yewdale for several years and they always offer great service and products,I Thoroughly recommend them

2024幎7月15日
自発的なレビュヌ
Yewdale ロゎ

Yewdale からの回答

Thank you for the great review and recommendation, Michelle. We can see it was Mick and Danny who helped on a recent ticket you had, so we'll be sure to pass this feedback onto them too.

5぀星のうち5の評䟡

Exceptional service

Brilliant customer service from start to finish and the delivery promise exceeded my best expectations.
Carrie worked through my enquiry and helped the entire process to run smoothly to an order in little over 10 minutes. Great stuff.

2024幎7月5日
自発的なレビュヌ
Yewdale ロゎ

Yewdale からの回答

Thank you for taking the time to leave us a detailed review, Mark. It is so great to read about your positive experience with us, particularly Carrie's efforts to ensure a smooth process for you. We'll pass your kind feedback on to Carrie, and we hope to deliver this service for you every time you order with us!

5぀星のうち5の評䟡

Absolutly amazing customer service from


Absolutly amazing customer service from both Carrie and Brian! Always there to answer questions and help with any issues/queries I have. I hate answer the phone but when I know it's either of them it makes my day, always very happy, chatty and informative.

2024幎6月26日
自発的なレビュヌ
Yewdale ロゎ

Yewdale からの回答

Thanks for taking the time to leave us a review, Hannah. It's great to read such positive feedback for Carrie and Brian, so thank you for sharing. We'll make sure they get to see this!

5぀星のうち2の評䟡

on an order two blinds were damaged

on an order two blinds were damaged, you made the replacements wrong size. then you charged full price for remakes when you said you wouldn't. Then on another order a blind was made wrong size

2024幎5月21日
Yewdale ロゎ

Yewdale からの回答

Hi, Mark. Thanks for taking the time to leave us a review and we apologise for the issues you've had recently.

I can see the blinds that were reported damaged had been delivered 4 months prior to being flagged, so this was quite some time outside of our timeframes to report damaged deliveries. I can see my Team did try to help on this by requesting the replacements had a 50% discount as a gesture of good will. I can't see they were charged full price as suggested here but they do appear to have gone through at a 25% discount, rather than a 50% discount as we suggested, so we'll get that rectified for you immediately to reflect 50%.

For the orders that have recently been made and typed at the wrong sizes, we're very sorry for these errors and have discussed the importance of getting orders right first time with our Processing Team. We will always look to rectify these by replacing the items FOC as soon as we possibly can, which is often next day whenever possible. If you do have any further concerns or issues, or you wish to discuss this in any more detail, please don't hesitate to email us at customercare@yewdale.co.uk

5぀星のうち5の評䟡

Carrie was amazing

Carrie was amazing. We initially had a whole school refit off a contractor, Northgate blinds, who were fabulous and a couple of mechanisms failed later down the line. Northgate took on the request to source the failed part and through communication with Yewdale, managed to get the parts sourced and sending out. Great experience with both companies and highly recommend. A big thankyou to Paul at Northgate and Carrie at Yewdale for their great service.

2024幎5月17日
自発的なレビュヌ
Yewdale ロゎ

Yewdale からの回答

Thank you for the amazing review for Carrie, Paul. It's great to hear we could all work together to get the right solution for you, and we'll make sure Carrie gets the recognition she deserves for her support in this!

5぀星のうち5の評䟡

Friendly efficient helpful service

Friendly efficient helpful service

2024幎5月16日
自発的なレビュヌ
Yewdale ロゎ

Yewdale からの回答

Thank you for taking the time to leave us a review, Nicola. It's great to hear this feedback and please don't hesitate to let us know if you have any suggestions on anything we can do better!

5぀星のうち5の評䟡

Always excellent service.

Always excellent service.
Great products, great service, prompt deliveries.
Everything you could ask for.

2024幎5月15日
自発的なレビュヌ
Yewdale ロゎ

Yewdale からの回答

Thanks for taking the time to leave us a review. It's so nice to hear positive feedback about our products, service and our delivery. If you ever have any suggestions for any improvements, we'd love to hear those too.

5぀星のうち5の評䟡

Great customer service and support

Carrie from Yewdale was very friendly and helpful and came back to me in good time with an answer to my problem.

2024幎5月13日
自発的なレビュヌ
Yewdale ロゎ

Yewdale からの回答

Thanks for taking the time to leave us a review, RB. We really appreciate the positive feedback for Carrie and we'll make sure she sees this.

5぀星のうち5の評䟡

Fantastic company to do business with

Fantastic company to do business with. They are always professional & well mannered and don’t mind going the extra mile when needed. Roy has been a great account manager over the years and Mick is the best when it comes to anything technical. Thanks guys for all your hard work & continued support.

2024幎5月14日
自発的なレビュヌ
Yewdale ロゎ

Yewdale からの回答

This is fantastic review for us and we really appreciate you sharing this. It's great to hear individual feedback for some of the Team too, so we'll make sure this is highlighted to Roy and Mick. Thanks for your support.

5぀星のうち5の評䟡

We have been working with Yewdale for


We have been working with Yewdale for many years and would like to express how proficient and professional they are. Tierney in accounts has worked very well. We would highly recommend working with this company and give a 5 star+ review.
Scott Barnard
Company Director
Baron Security Services Ltd

2024幎5月13日
自発的なレビュヌ
Yewdale ロゎ

Yewdale からの回答

This is wonderful to read, Scott. We'll make sure Tierney gets to see this feedback and thank you for taking the time to share this review with us!

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