The variety of choice of tiles, and the uniqueness of the various patterns, is unparalled. The showroom in Doncaster is laid out in a very helpful way. Tiles and bathroom items are displayed in a logi... もっと見る
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Easy to order, helpful customer service. Items were delivered well packaged and on early. There was good communication from the courier and he went above and beyond in leaving the tiles where we wante... もっと見る
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The tiles are incredibly beautiful, especially when you see them in real life, rather than online. The ordering process was very easy and efficient, keeping me informed at each stage of delivery.... もっと見る
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Brilliant service and delivery. The tiles arrived on the day and time as specified in the comms sent by the company, and in perfect condition. I am very happy with their website, the variety of tile... もっと見る
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企業情報
当該企業による記述
Fayrouz Tile & Stone is a design-led tile brand shaped by the people who use our products every day. From the beginning, our customers have played a central role in how the business has grown. Feedback, real projects, and lived spaces continue to influence how we curate our collections, refine our service, and improve the overall experience — without changing the quality or reliability our customers expect. Customer service is a key part of who we are. Our team is known for being approachable, knowledgeable, and genuinely helpful, whether that’s supporting customers with product choices, technical questions, or order queries. We take pride in offering clear advice, honest guidance, and support at every stage of a project. The move to Fayrouz Tile & Stone reflects a more considered, design-focused approach, while remaining the same team, offering the same tiles and the same level of care.
連絡先
4.7
優良
1367件のレビュー
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Fabulous
From tile samples to the full order the whole process was flawless.
All arrived on time and intact (which I wasn’t expecting!) and even the delivery driver was lovely.
I highly recommend Fayrouz tiles to everyone looking for high quality tiles you just can get anywhere else.
2026年4月29日
自発的なレビュー
Fayrouz Tile & Stone からの回答
Hi Julie,
Thank you for your review — we’re so pleased to hear the whole process felt smooth from samples through to your full order.
It’s great to know everything arrived on time and in good condition, and we’ll be sure to pass your kind comments on to the delivery team as well.
We really appreciate your recommendation and hope you enjoy your tiles.
Many thanks,
Fayrouz Tile & Stone
Tiles were great and look fabulous now…
Tiles were great and look fabulous now they're up. Service was good too.
What was not good was the recommended tile cement/grout. The recommendation for the number of tiles was 2x3kg bags but the first bag was finished after barely 1/4 of the tiles were up. I saved the other to grout with but that went off far too quickly to finish the job.
So in summary everything was excellent apart from the cement which was rubbish.
2026年4月26日
自発的なレビュー
Fayrouz Tile & Stone からの回答
Hi Ric,
Thank you for your review — we’re really pleased to hear the tiles look great now they’re installed and that you were happy with the service.
We appreciate your feedback regarding the adhesive and grout. The quantities suggested on our website are estimates based on standard assumptions. In practice, factors like surface conditions, tile size, application method and working time can all affect how much is needed and how quickly the product sets.
We’ll take your comments on board, and if you ever need guidance on quantities for a specific project, our team is always happy to help.
Many thanks,
Fayrouz Tile & Stone
Beautiful tiles delivered quickly
Beautiful tiles delivered quickly. Communication excellent. Thanks x
2026年4月19日
自発的なレビュー
Fayrouz Tile & Stone からの回答
Hi Christine,
Thank you for your review — we’re really pleased to hear you’re happy with the tiles.
It’s great to know everything arrived quickly and that the communication met your expectations.
We appreciate you taking the time to share your feedback.
Many thanks,
Fayrouz Tile & Stone
A great company to buy from
Tiles look and feel great. Amazing selection on webpage. Samples arrived very quickly. Main order arrived ahead of schedule. Customer services were lovely. Tiles packaged extremely well. Doorstep is now the pride of the street!
Only 2 minor flaws in the perfect experience:
1) The tile quantity calculator doesn’t stand up against numpitude so ended up only tiling 1 doorstep rather than 2 - long story due to patterns
2) The webpage isn’t perfect to use on a mobile phone, especially when there are too many amazing tiles to choose from - too many options and the list going back to the 1st items each time
But neither issue stops me giving a 5 star review as everything else was a chef’s kiss top notch
2026年4月21日
自発的なレビュー
Fayrouz Tile & Stone からの回答
Hi Vicki,
Thank you for your review — we’re really pleased to hear you’re so happy with the tiles and the overall experience.
It’s great to know the samples and main order arrived quickly, and that the packaging and service stood out. Hearing that your doorstep is now the pride of the street is lovely to read.
We appreciate your feedback on both the tile calculator and mobile browsing experience. The calculator is designed as an estimate and doesn’t account for more complex layouts or patterns, but we’ll certainly take your comments on board as we continue to improve the website.
Thank you again for taking the time to share such detailed feedback.
Many thanks,
Fayrouz Tile & Stone
First class quality tiles
First class quality tiles. Very well packaged and good delivery time.
Would recommend
2026年4月29日
自発的なレビュー
Fayrouz Tile & Stone からの回答
Hi,
Thank you for your review — we’re really pleased to hear you’re happy with the quality of the tiles.
It’s great to know everything arrived well packaged and within a good timeframe. We also appreciate your recommendation.
Many thanks,
Fayrouz Tile & Stone
Beautiful unique tiles
Beautiful unique tiles, packaged safely and sent quickly. The admin team helped out with a query and even called me back to make sure everything was suitable. It’s so unusual these days to be able to speak to a human! Would highly recommend. Thank you.
2026年4月24日
自発的なレビュー
Fayrouz Tile & Stone からの回答
Hi,
Thank you for your review — we’re so pleased to hear you had a positive experience with both the tiles and our team.
It’s great to know everything arrived safely and that your query was handled in a helpful and personal way. We’ll be sure to pass your kind comments on to the team.
We really appreciate your recommendation and thank you for taking the time to share your feedback.
Many thanks,
Fayrouz Tile & Stone
Victorian Tiles
From ordering our tiles on your website, to the very swift delivery, I could not be more impressed.
Thank you
2026年4月6日
自発的なレビュー
Fayrouz Tile & Stone からの回答
Hi Claire,
Thank you for your review — we’re so pleased to hear you had a smooth experience from ordering through to delivery.
It’s great to know everything arrived quickly and met your expectations. We appreciate you taking the time to share your feedback.
Many thanks,
Fayrouz Tile & Stone
Lovely tiles and fast delivery.
2026年4月9日
自発的なレビュー
Fayrouz Tile & Stone からの回答
Hi Philippa,
Thank you for your review — we’re so pleased to hear you’re happy with the tiles and that your delivery arrived quickly.
We appreciate you taking the time to share your feedback.
Many thanks,
Fayrouz Tile & Stone
Had to order some more tiles
Had to order some more tiles, bought direct, great quick service, only thing i would say is i wanted to collect but opening hours are late so had to get delivered and it was half again the price of the tiles!
2026年4月9日
自発的なレビュー
Fayrouz Tile & Stone からの回答
Hi,
Thank you for your review — we’re really pleased to hear you were happy with the service.
We understand your frustration around collection times and delivery costs. As tiles are heavy and fragile, delivery is handled via specialist couriers and the charges reflect those rates, which we pass on directly. We’ll also take your feedback on collection hours on board.
We appreciate you taking the time to share your experience.
Many thanks,
Fayrouz Tile & Stone
Amazing service
Amazing service - very helpful with a speedy delivery service. Quality and packing was perfect - highly recommend
2026年4月23日
自発的なレビュー
Fayrouz Tile & Stone からの回答
Hi Lucy,
Thank you for your review — we’re really pleased to hear you had such a positive experience.
It’s great to know the service, delivery and packaging all met expectations, and that you’re happy with the quality of the tiles.
We appreciate your recommendation and thank you for taking the time to share your feedback.
Many thanks,
Fayrouz Tile & Stone
Sample service great
Sample service great
Contacted office as tile was out of stock ,sales contacted me with when they expected more
Arranged for my order to be collected ,service was excellent
2026年4月23日
自発的なレビュー
Fayrouz Tile & Stone からの回答
Hi Beverley,
Thank you for your review — we’re so pleased to hear you had a positive experience with the team.
It’s great to know you were kept informed on stock availability and that everything was arranged smoothly for collection. We’ll be sure to pass your feedback on.
We appreciate you taking the time to share your experience.
Many thanks,
Fayrouz Tile & Stone
Beautiful tiles
Quick delivery and helpful to buy tiles separately x Great service thanks
2026年4月17日
自発的なレビュー
Fayrouz Tile & Stone からの回答
Hi Bonita,
Thank you for your review — we’re so pleased to hear you’re happy with the tiles.
It’s great to know the quick delivery and flexibility of ordering smaller quantities worked well for you. We’re glad the service met your expectations too.
We appreciate you taking the time to share your feedback.
Many thanks,
Fayrouz Tile & Stone
Great tiles
Great tiles! They look awesome and have great slip resistance so ideal for outside.
2026年4月11日
自発的なレビュー
Fayrouz Tile & Stone からの回答
Hi Mr Evans,
Thank you for your review — we’re really pleased to hear you’re happy with the tiles.
It’s great to know the slip resistance and outdoor suitability have worked well for your project, and that they’ve created the look you were after.
We appreciate you taking the time to share your feedback.
Many thanks,
Fayrouz Tile & Stone
Fayrouz Tile & Stone からの回答
Hi,
Thank you for your review — we’re really pleased to hear you’re happy with the tiles and the service you received.
We appreciate you taking the time to share your feedback and hope you enjoy your tiles.
Many thanks,
Fayrouz Tile & Stone
Easy to navigate website
Easy to navigate website and huge range of tiles in terms of style and price
2026年4月3日
自発的なレビュー
Fayrouz Tile & Stone からの回答
Hi Debra,
Thank you for your review — we’re really pleased to hear you found the website easy to navigate.
It’s great to know the range of styles and options stood out to you as well. We aim to offer a carefully curated selection to suit different projects and preferences.
We appreciate you taking the time to share your feedback.
Many thanks,
Fayrouz Tile & Stone
Really happy with our tile purchase
Really happy with our tile purchase. Speedy delivery and well packed. All arrived fine. Would definitely buy from Fayrouz Tile and Stone again. Many thanks Phil
2026年4月3日
自発的なレビュー
Fayrouz Tile & Stone からの回答
Hi Phil,
Great to hear everything arrived safely and that you’re happy with the tiles. Glad the delivery and packaging did the job properly.
We appreciate you coming back to us again and hope the finished space looks exactly how you had in mind. We will hopefully see you for your next project!
Many thanks,
Fayrouz Tile & Stone
Tiles delivered promptly
Tiles delivered promptly - a day early, even - and all as ordered. Happy to use again in the future.
2026年3月30日
自発的なレビュー
Fayrouz Tile & Stone からの回答
Hi Louise,
Good to hear everything arrived as expected and even ahead of schedule. Glad it all went smoothly from order to delivery.
We’d be happy to help again when your next project comes around.
Many thanks,
Fayrouz Tile & Stone
Lovely tiles
Lovely tiles, a discount and responsive customer service which ensured the right vehicle was sent.
2026年3月31日
自発的なレビュー
Fayrouz Tile & Stone からの回答
Hi Tim,
Thank you for your review. We’re pleased to hear you were happy with the tiles and that the team were able to assist in arranging the appropriate delivery. It’s great to know everything went smoothly.
Many thanks,
Fayrouz Tile & Stone
We love our tiles
We love our tiles! Great service, great quality, would definitely shop again.
2026年4月3日
自発的なレビュー
Fayrouz Tile & Stone からの回答
Hi,
Thank you for your review. We’re pleased to hear you love the tiles and were happy with both the service and quality.
We really appreciate your support and would be delighted to help again in the future.
Many thanks,
Fayrouz Tile & Stone
Excellent service
Excellent service very friendly and helpful. Speedy delivery and tiles as described.
2026年4月3日
自発的なレビュー
Fayrouz Tile & Stone からの回答
Hi James,
Thank you for your review. We’re pleased to hear you found the team friendly and helpful, and that your tiles arrived quickly and as described.
Many thanks,
Fayrouz Tile & Stone
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