Fayrouz Tile & Stone レビュー 1,367

Fayrouz Tile & Stone からの回答

2025年9月29日

Hi,

Thanks for the wonderful review! We’re so glad your tiles arrived safely and on time. Your front porch must look fantastic!

Many thanks,
Your Tiles

Fayrouz Tile & Stone からの回答

2025年9月29日

Hi Leo,

Thanks so much for your fantastic review! We're really pleased to hear you found the website easy to use and that everything arrived promptly. Great to know you're happy with the design and quality too!

Many thanks,
Your Tiles

Fayrouz Tile & Stone からの回答

2025年9月25日

Hi Geoff,

Thanks so much for your kind words and continued support! We’re really pleased to hear you’ve had such positive experiences with us — it’s always a pleasure to help with your projects.

Many thanks,
Your Tiles

Fayrouz Tile & Stone からの回答

2025年9月18日

Hi Angela,

Thank you so much for your amazing review! We’re really pleased to hear you love the tiles and that our team could get the replacements sorted quickly for you. It means a lot to know you felt well looked after — we’ll be here whenever you’re ready for your next project!

Many thanks,
Your Tiles

Fayrouz Tile & Stone からの回答

2025年9月17日

Hi Roy,

Thanks for the great review! We're so pleased to hear you're happy with the quality, value, and service — we hope the tiles look fantastic in your space.

Many thanks,
Your Tiles

Fayrouz Tile & Stone からの回答

2025年9月17日

Hi Julia,

Thank you so much for the review! We’re delighted to hear how much you love your Persia Flower tiles — and it means a lot to know our customer service stood out to you. We always aim to make things right and keep the process as smooth as possible. Your recommendation is truly appreciated!

Many thanks,
Your Tiles

Fayrouz Tile & Stone からの回答

2025年9月15日

Hi Adam,

Thank you for the fantastic review! We’re really pleased we could let you know when your tiles were back in stock and that the ordering process was smooth. It’s great to hear the replacements were sorted quickly too.

Many thanks,
Your Tiles

Fayrouz Tile & Stone からの回答

2025年9月4日

Hi Nicola,

Thanks so much for your kind review! We’re delighted to hear you’re happy with the tiles and that they arrived quickly and safely. Great to know the packaging was useful too — we really appreciate the recommendation!

Many thanks,
Your Tiles

Fayrouz Tile & Stone からの回答

2025年9月1日

Hi Laura,

Thanks so much for your lovely review! We’re really glad your tiles arrived quickly and that the replacements were sorted. We hope they look fantastic once in place.

Many thanks,
Your Tiles

Fayrouz Tile & Stone からの回答

2025年8月22日 に更新

Hi Merlinsbeard,

Thank you for providing additional details – I have edited our response as we've now been able to locate your order and review the transcript from the webchat you had with our customer service team.

Having gone through the chat, we feel it’s important to clarify a few things. Your first message was regarding not receiving an order confirmation, which our team member explained was due to the email address not being entered when the order was placed. A copy of the confirmation was then sent to you straight away.

You also raised concerns about potential damage during delivery. Our team clearly explained the process for reporting any issues and advised that replacement tiles would be sent immediately if any were damaged. At the time of writing, we haven’t received a completed damages form or any follow-up, so we assume there were no breakages. Of course, if you have since noticed any damage, please do let us know — we’ll be happy to help.

From the images shared in the chat, the majority of your order appears to have been well packed, with full boxes securely affixed to the pallet. The pallet used was a standard format for this type of delivery. We do, however, agree that one smaller box containing loose tiles was not packaged to our usual standard. This has already been acknowledged to you by our customer service representative and fed back to the warehouse team for review. That said, it looks from the images that no tiles were damaged as a result.

As for ordering by the tile rather than by the box — this is a service we offer so customers can buy exactly what they need without the cost of excess material. Most customers appreciate being able to buy the exact amount they need, especially for smaller projects. If you had preferred to order by the box, our team would have been happy to assist with that.

We’d also like to address your comment regarding Google reviews. Customers are free to leave feedback on any platform they choose, we do not block reviews on any platform, and we respond to reviews wherever they are posted. We have nothing to hide, and constructive feedback is always welcomed.

If you do discover any damaged tiles or need further assistance, please don’t hesitate to reach out. We're more than happy to help — but in this case, we believe the order was delivered correctly and in good condition, with one minor packaging issue that’s already been addressed internally.

Many thanks,
Your Tiles

Fayrouz Tile & Stone からの回答

2025年8月21日

Hi Samantha,

Thank you for the kind review! We’re so pleased to hear your tiles arrived quickly, safely, and well packaged — we hope they look fantastic in your space.

Many thanks,
Your Tiles

Fayrouz Tile & Stone からの回答

2025年8月20日

Hi Martin,

Thank you for sharing your feedback. Delivery for tiles can sometimes feel costly as they are both heavy and fragile, so we work with specialised couriers to make sure they’re transported in the safest way possible. The delivery fee can also vary depending on location. We truly appreciate your comments.

Many thanks,
Your Tiles

Fayrouz Tile & Stone からの回答

2025年8月20日

Hi Karen,

Thanks so much for your lovely review! We’re delighted to hear your tiles arrived quickly and that you’re pleased with both the quality and value.

Many thanks,
Your Tiles

Fayrouz Tile & Stone からの回答

2025年8月14日

Hi,

Thanks so much for your kind review! We’re delighted to hear you found the process easy and the delivery smooth.

Many thanks,
Your Tiles

Fayrouz Tile & Stone からの回答

2025年8月13日

Hi Kevin,

Thanks so much for your review! We’re really pleased to hear you’re happy with the tiles and that they arrived promptly — we hope they look fantastic in your space.

Many thanks,
Your Tiles

Fayrouz Tile & Stone からの回答

2025年8月13日

Hi,

Thanks for the lovely review! We’re so pleased your tiles arrived ahead of schedule and hope they make a beautiful splashback once your new kitchen is finished.

Many thanks,
Your Tiles

Fayrouz Tile & Stone からの回答

2025年8月13日

Hi Michelle,

Thanks so much for your wonderful review! We’re thrilled to hear the tiles have transformed your front porch and that you found our team easy to reach and helpful. It’s great to know you’re so happy with your purchase.

Many thanks,
Your Tiles

Fayrouz Tile & Stone からの回答

2025年8月11日

Hi Lynne,

Thank you so much for the glowing review! We’re thrilled to hear you were happy with both the range of tiles and the support from our team — it’s always our goal to make the process as smooth as possible. We’re so pleased everything came together and that your tiles look gorgeous in place!

Many thanks,
Your Tiles

Fayrouz Tile & Stone からの回答

2025年8月5日

Hi Isabel,

Thank you for the lovely review! We're so happy to hear the tiles arrived safely and look brilliant in your fireplace — it sounds like a stunning feature.

Many thanks,
Your Tiles

Fayrouz Tile & Stone からの回答

2025年8月4日

Hi Lisa,

Thanks so much for your lovely review! We’re thrilled to hear the tiles arrived just as expected and look fantastic in your kitchen.

Many thanks,
Your Tiles