Fayrouz Tile & Stone レビュー 1,367

Fayrouz Tile & Stone からの回答

2025年8月4日

Hi,

Thanks for the great review! We're glad to hear the process was smooth and the delivery quick — it’s always nice when everything falls into place easily.

Many thanks,
Your Tiles

Fayrouz Tile & Stone からの回答

2025年8月1日

Hi,

Thank you so much for the glowing review! We’re absolutely delighted to hear how happy you are with the tiles, delivery, and service. It’s wonderful to know everything lived up to your expectations — and we truly appreciate the recommendation!

Many thanks,
Your Tiles

Fayrouz Tile & Stone からの回答

2025年8月1日

Hi Amy,

Thank you for your review. We're sorry to hear you're frustrated and we'd like to clarify a few points so we can help where possible.

Your order shows 53 tiles were dispatched — this would be two full boxes (25 tiles per box) and three 'loose' tiles. If you received only two boxes, the maximum you would be missing is three tiles, not a full box. We’ve looked through our email inbox, webchat system, and phone logs and can't find any record of a message or call from you or anyone else regarding missing tiles, or asking for stock information on these tiles. If you would like to contact us, we would be happy to look into this and resolve it straight away.

In terms of the tile calculator, it gives a rough estimate based on a simple rectangular shape and includes standard wastage based on the measurements you input. As we mention on the calculator, it doesn’t account for complex shapes, corners or edge cuts, so while it gives a helpful estimate, it’s not exact unless your space is a perfect rectangle. That said, we’re actively working on ways to improve its accuracy.

Lastly, the tiles you ordered are one of our most popular ranges, and we’ve no plans to discontinue them. If you want to get in touch with us with your measurements or let us know how many you’re short, we’ll see what we can do and give you the latest stock update.

Many thanks,
Your Tiles

Fayrouz Tile & Stone からの回答

2025年7月31日

Hi Jason,

Thanks for the great review! We're so glad to hear everything arrived safely and that you're happy with the service. Hope the fireplace looks fantastic!

Many thanks,
Your Tiles

Fayrouz Tile & Stone からの回答

2025年7月31日

Hi Cassie,

Thanks so much for the lovely review! We're really pleased to hear everything arrived safely and on time — and even happier that you’re loving the tiles. It’s great to know you had such a positive experience with us!

Many thanks,
Your Tiles

Fayrouz Tile & Stone からの回答

2025年7月29日

Hi Lucinda,

Thank you for the lovely review! We’re so pleased you’re happy with your tiles — we hope they bring a beautiful finishing touch to your space.

Many thanks,
Your Tiles

Fayrouz Tile & Stone からの回答

2025年7月28日

Hi Kathryn,

Thanks so much for the amazing review! We're thrilled to hear the tiles exceeded your expectations — we can't wait for you to see them in place either!

Many thanks,
Your Tiles

Fayrouz Tile & Stone からの回答

2025年7月21日

Hi Alan,

Thanks so much for the fantastic review! We're really glad to hear everything went well and that you're pleased with the tiles. Wishing you all the best with your project!

Many thanks,
Your Tiles

Fayrouz Tile & Stone からの回答

2025年7月18日

Hi Anne,

Thank you so much for updating your review — we really appreciate it, and we’re so pleased to hear everything went smoothly in the end. I’m glad the tiles arrived back into stock as expected and that your delivery driver was able to go the extra mile to help — we always try to assist wherever we can.

Yes, these tiles do have a matt finish with an anti-slip rating, so we’d always recommend avoiding abrasive cleaners. As you’ve discovered, a gentle clean with a damp cloth and a little washing-up liquid or specialist tile cleaner works perfectly.

We’re so happy to hear the bathroom is finished and that the tiles set it off beautifully!

Best wishes,
Your Tiles

Fayrouz Tile & Stone からの回答

2025年7月15日

Hi Craig,

Thanks so much for the kind words! We're delighted you’re happy with the quality of the tiles. We look forward to helping with your next project!

Many thanks,
Your Tiles

Fayrouz Tile & Stone からの回答

2025年7月10日

Hi Khalid,

Thank you for the great review! We’re so pleased the tiles were just as described and that you’re happy with them.

Many thanks,
Your Tiles

Fayrouz Tile & Stone からの回答

2025年7月9日

Hi JP,

Thank you for the fantastic review! We're so pleased to hear you love the tiles and that our team could go the extra mile for you. We truly appreciate the recommendation!

Many thanks,
Your Tiles

Fayrouz Tile & Stone からの回答

2025年7月7日

Hi Maxine,

Thank you so much for your lovely feedback! We’re delighted to hear you love the design and that the tiles look great in your space. Enjoy your project!

Many thanks,
Your Tiles

Fayrouz Tile & Stone からの回答

2025年7月4日

Hi Ian,

Thank you for your great feedback! We’re so pleased to hear the ordering process was smooth and that your tiles arrived quickly and safely. It's brilliant to know you felt they were good value too.

Many thanks,
Your Tiles

Fayrouz Tile & Stone からの回答

2025年6月26日

Hi Vanessa,

Thank you so much for your lovely review! We’re really pleased to hear you’re happy with the quality of the tiles and that everything arrived safely and quickly.

Many thanks,
Your Tiles

Fayrouz Tile & Stone からの回答

2025年6月16日

Hi Rebecca,

Thank you for your feedback. We’re glad to hear you liked the tiles, but we’re sorry to read your comments regarding our returns policy.

I’ve looked into our system and can’t find an order under your name, so we’re unable to check the specific details of your case. If you’d like us to take a closer look or need further assistance, please feel free to reach out via the contact page on our website or email reviews@yourtiles.com with your order number and we’ll do our best to help.

Just to clarify, our returns policy is in line with the UK Consumer Contracts Regulations and is standard across many online retailers. We offer a 28-day returns window from the date of delivery, not purchase, and we do everything we can to support customers if they find themselves just outside of that window — provided the tiles are from the same batch as we are currently on and are still in a resellable condition.

The £20 restocking fee is outlined in our returns policy, but we only apply this in cases where returned tiles arrive without original packaging or in a condition that requires manual sorting or repackaging. In most cases, we avoid applying this fee if returns are well packed and easy to process.

We always recommend that if a project is running behind or if a customer anticipates a delay with installation, they get in touch with us — we’re more than happy to make a note on the order and be flexible where possible.

If you have any questions or are still hoping to return tiles, please get in touch and we’ll do everything we can to assist.

Many thanks,
Your Tiles

Fayrouz Tile & Stone からの回答

2025年6月10日

Hi Chris,

Thank you so much for your kind review! We’re really pleased to hear everything went smoothly in the end and that our customer service team could put your mind at ease. It's great to know the delivery arrived as expected and that you're happy with both the tiles and the service.

Many thanks,
Your Tiles

Fayrouz Tile & Stone からの回答

2025年6月9日

Hi Claire,

Thank you so much for your lovely review! We’re so pleased to hear you were impressed with the service and happy with the quality of the tiles. Your recommendation means a lot to us!

Many thanks,
Your Tiles

Fayrouz Tile & Stone からの回答

2025年6月6日

Hi John,

Thank you so much for your fantastic review! We’re so pleased to hear you’re happy with both the service and the quality of the tiles. Your recommendation means a lot to us, and we’re thrilled to have been part of your project!

Many thanks,
Your Tiles

Fayrouz Tile & Stone からの回答

2025年6月6日

Hi Richard,

Thank you for your feedback. We’re sorry to hear that your experience didn’t meet expectations.

The tiles you ordered are designed to replicate the natural variation found in real marble, which means the pattern can differ slightly between tiles and across batches. In this case, the sample you received was from a different batch to your full order, which is why the pattern wasn’t identical. However, the correct tile was supplied.

That said, we understand this caused inconvenience, and we’ve arranged a full refund as requested. While we aim to provide consistent communication, we’re sorry this took longer than it should have and appreciate you bringing it to our attention.

Many thanks,
Your Tiles