I couldn't be happier with the whole experience from start to finish. The sales rep was brilliant – there were absolutely no pushy sales tactics, just honest advice and plenty of time to answer... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
A number of years ago we had this company do some work for us. We were quite satisfied at the time with what they actually did. Ever since, though, we have received frequent, unwanted calls trying to... もっと見る
企業が回答しました
Initial contact was professional and friendly, The salesman’s advice given was to the point and informative, any questions was answered thoroughly. The best thing was for me he didn’t push anything.... もっと見る
The 3 workmen were very efficient and most of the work was completed yesterday. Only needed one more solar panel on my back roof and he also replaced 2 slates that had slipped at the front and repair... もっと見る
企業情報
当該企業による記述
A Scottish based Solar PV installer with extensive experience in the industry offering you the latest in home efficiency devices and renewable technology. Our bespoke services allow us to design the perfect energy and heating solution for your home. The ZestEnergy team provide you with a tailored experience, depending on your needs, budget and ambition.
連絡先
23/2 Mitchell Street, EH6 7BD, Edinburgh, 英国
- 01314673257
- info@zestenergy.net
- zestenergy.net
3.9
ほぼ満足
230件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
It took 3 visits to get the new battery…
It took 3 visits to get the new battery working with my panels but all ok now and staff v helpful.
2026年5月25日
Poor clean up.
It would have been nice if you had cleaned up better.
Running a vacume over the work areas would have been good.
It would help if the floor boards were replaced correctly my inicial thought it was a problem with the carpet but it turned out one of the floor boards was not put back correctly. Luckly i have the skills to correct the problem.
2026年6月1日
Zest Energy Ltd からの回答
Hi Keith,
Thank you for updating your review and for taking the time to provide additional feedback.
We're sorry to hear about the issues you experienced with the clean-up and the floorboard reinstatement. We'd like to investigate this further with the installation team and review what happened.
Unfortunately, we're unable to identify your installation from your review. Please could you contact us directly with your address, postcode, or installation reference so that we can look into this properly and discuss the matter with you?
We look forward to hearing from you.
Kind regards,
The Zest Energy Team
Cameron the sales person was not pushy…
Cameron the sales person was not pushy he explained everything in detail.
2026年3月18日
Did the fitting well but left a lot of…
Did the fitting well but left a lot of rubbish and old equipment behind.
2026年5月29日
Zest Energy Ltd からの回答
Hi Aulay,
Thank you for taking the time to leave a review.
We're pleased to hear that you were happy with the quality of the installation, but we're disappointed to learn that rubbish and old equipment were left behind following the work.
This is not the standard we expect from our installation teams, and we'd like to investigate what happened. Unfortunately, we're unable to identify your installation from your review alone, so please contact us directly with your address, postcode, or installation reference and we'll look into this for you.
We appreciate your feedback and look forward to resolving this matter.
Kind regards,
The Zest Energy Team
Your rep arrived in good time
Your rep arrived in good time. He was courteous and carried an excellent job. I am very satisfied.
2026年5月27日
From installation to customer service - great
From installation to customer service everything went smoothly and to time. The installers were very tidy and cleared up behind them. Had a couple of questions and Archie in customers services was very prompt in getting back to me
2026年5月13日
My problem is there after sales service…
My problem is there after sales service I am happy with my panels but the after sales service is terrible. I have phoned numerous time asking for help with my solar app problem, was told to watch a YouTube video which I did but did not solve the problem, I have asked to speak with there technical team but always an excuse -they are really busy or one team is off sick. I am still waiting for a call now in the fourth week of the problem.I am still phoning but just goes to answering machine I have left my contact details 🤞they have the time to reply to me.
2026年5月22日
自発的なレビュー
Zest Energy Ltd からの回答
Hi Mary,
Thank you for your feedback.
Having now identified your account and reviewed the history with our office, we can confirm that the issue relates to reconnecting your monitoring system following a change of internet router, rather than a fault with your solar installation itself.
Our team has provided printed instructions, step-by-step guidance, and links to video tutorials explaining how to pair the inverter to the new router. Archie has also been assisting you directly regarding this matter. We have additionally advised that we are happy to assist further in person when an engineer is next working in your area.
It is also worth noting that your system is now over five years old. Zest Energy did not originally install the solar system itself — we later retrofitted and upgraded the inverter in November 2021, and the system is currently operating correctly.
While we appreciate that app connectivity issues can be frustrating, we do feel reasonable after-sales support and guidance has been provided throughout.
Zest Energy
Efficient and quick installation
The solar battery installer arrived around lunchtime and worked steadily til the job was finished mid affternoon. He was polite and efficient and left everywhere he worked very tidy
2026年5月13日
The men who fitted the battery charger…
The men who fitted the battery charger were very good workers and fitted inside a cupboard which I asked them to do.
2026年4月30日
No problems with installation all set…
No problems with installation all set up now with the octopus agile so lookinf forward to cheaper electricity
2026年4月30日
Installation was ok but level of detail…
Installation was ok but level of detail to quality of work could have been better as had to tidy up some of the fitting to prevent water ingress to house and wiring. Install felt rushed and generally was left with area to tidy up.
2026年5月5日
The new battery was fitted on Wednesday…
The new battery was fitted on Wednesday 22 April. There was a faulty component, I was told the replacement would be fitted on the Thursday or Friday. The last I heard was the component was out of stock.
2026年4月30日
Zest Energy Ltd からの回答
Hi Alistair,
Thank you for your feedback, and I’m sorry for the delay in resolving this.
You’re right that following the battery installation on 22 April, a fault was identified with the RS485 communications module. We had expected this to be replaced within a few days, however there has been a delay due to stock availability.
I understand you’ve been in touch with the team—unfortunately today being a bank holiday has limited our ability to progress this immediately, but this will be picked up as a priority as soon as normal service resumes.
It’s also worth noting that the system is currently showing as operating normally in the app. The RS485 module relates specifically to communication with the AC power sensor, so while the system can still run, this component is required to ensure full monitoring accuracy.
We will be in contact shortly with a confirmed update and next steps.
Thank you for your patience while we work to resolve this.
Zest Energy
Great company great service and good working system solar panels and battery.
Good service good company everything was great setup. Works great from the first day of installation. The same when we upgraded the battery size changed over quite quickly and working great. I am glad we went with zest energy Ltd. Thanks Mr John Williamson
2026年4月30日
Not too bad in the end!
the new kit was put in a position so that we cant open the freezer properly, stuff was taken off the walls without asking us and a lot of rubbish was left behind. We were told that someone would come fix things this week but so far all we have had is one contact saying they were trying to find someone. Also we were promised that someone would come to help us change supplier so far that hasn't happened either. However they turned up and made the changes needed pretty quickly so we feel a bit better about them now.
2026年4月1日
Great service very helpful staff and…
Great service very helpful staff and excellent insulation
2026年3月20日
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