Zingox Traders Uk Ltd レビュー 

Zingox Traders Uk Ltd からの回答

2025年5月28日

Hello,

We’re truly sorry to hear about your recent experience, and we sincerely apologize for the delays and lack of communication you encountered. This is not the level of service we strive to provide, and we understand how frustrating this must have been for you.

We take your feedback very seriously and are currently reviewing our internal processes to ensure faster order fulfillment and more responsive customer support. Your experience highlights areas where we need to do better, and we’re committed to making those improvements.

If you haven’t already received your refund or if there’s anything still unresolved, please reach out to us at info@zingoxfoods.co.uk , and we’ll prioritize your case.

Zingox Traders Uk Ltd からの回答

2025年5月28日

Hello,

We're truly sorry for the delay and the lack of response you've experienced — this is far from the standard we aim to deliver. We completely understand your frustration, and we deeply regret the inconvenience caused.

At your earliest convenience, kindly email us at info@zingoxfoods.co.uk with your order number, and we'll prioritize resolving this immediately — whether it's a full refund or a replacement.

Thank you for your patience, and once again, our sincere apologies for the poor experience.

Zingox Traders Uk Ltd からの回答

2025年5月28日

Hello,

We sincerely apologize for the lack of response after you reported the issue with your recent mango order. It's incredibly disappointing to hear that 5–6 out of the 12 mangoes you received were rotten inside, and we completely understand your frustration — especially after taking the time to share photos as requested.

This is certainly not the experience we want any of our customers to have, and we regret the delay in addressing your complaint. Please be assured that we are now urgently reviewing your case and will take immediate steps to issue a refund or suitable compensation.

To help us resolve this swiftly, could you please confirm your order number once more by emailing info@zingoxfoods.co.uk We’ll ensure your case is prioritized without further delay.

Zingox Traders Uk Ltd からの回答

2025年5月28日

Hello,

We’re very sorry to hear about your experience and completely understand your frustration and disappointment. Please accept our sincere apologies for the difficulties you’ve faced — this is not the standard of service we strive to provide.

Regarding your order, while the delivery status shows as completed, we understand that you never received your package, and that’s a serious concern we want to resolve urgently. We’re also sorry for the trouble caused by our contact channels not working as expected. We are currently addressing these communication issues to ensure better support going forward.

We want to reassure you that your refund has already been processed from our side. However, depending on your bank or payment provider, it can take 5 to 7 working days for the refund to reflect in your account. If you do not see the refund after this timeframe, please do not hesitate to contact us again at info@zingoxfoods.co.uk with your order details, so we can assist you promptly.

Your trust is very important to us, and we genuinely want to make this right. We appreciate your patience and the opportunity to address your concerns.

Thank you again for bringing this to our attention.

Zingox Traders Uk Ltd からの回答

2025年5月28日

Hello,

Thank you for taking the time to share your experience. We are truly sorry to hear that the mangoes you received were not up to the quality standards you expected and that they arrived overripe and unsuitable for consumption.

We understand how disappointing and frustrating it must have been to receive fruit that was soft, mushy, and unpleasant inside, especially given the care we aim to take in selecting and shipping our produce. It is never our intention to send anything less than fresh, high-quality mangoes, and we apologize sincerely that this was not your experience.

We also regret the delay in responding to your complaint. This is unacceptable, and we are reviewing our communication processes to ensure no customer is left without a timely response in the future.

Regarding our refund policy, we appreciate your feedback on how it is communicated and are looking at ways to make this clearer and more customer-friendly.

Please be assured that we want to make this right. If you could kindly contact us again at info@zingoxfoods.co.uk with your order details, we will prioritize processing a refund or offering suitable compensation.

We deeply value your trust and are committed to improving both our products and our service.

Zingox Traders Uk Ltd からの回答

2025年5月28日

Thank you for your continued support and for sharing your honest feedback. We’re sorry to hear that the quality of the Alphonso mangoes in your recent orders did not meet your expectations.

We strive to provide consistently fresh and high-quality fruit, and we regret that some of the mangoes you received were overripe or spoiled. Your comments are very important to us, and we are actively working with our suppliers and quality control teams to improve the overall standard.

If you’re open to it, please contact us directly at info@zingoxfoods.co.uk, and we would be happy to discuss how we can make your next experience better.

Thank you again for your feedback — it helps us improve.

Zingox Traders Uk Ltd からの回答

2025年5月28日

Thank you for your feedback, and we're very sorry to hear about the issues with your recent mango delivery. Receiving 3 rotten mangoes and several others that were not yet ripe is certainly not the experience we want to provide.

We aim to ensure every box is carefully inspected before shipping, but it’s clear we fell short in this instance. Please accept our sincere apologies for the inconvenience caused.

If you haven’t already, we’d appreciate it if you could share your order details and any photos with us at info@zingoxfoods.co.uk, so we can investigate and offer you a resolution — whether that’s a refund or replacement.

Thank you again for bringing this to our attention. We hope to have the opportunity to make this right.

Zingox Traders Uk Ltd からの回答

2025年5月28日

We’re very sorry to hear that the mangoes you received did not meet your expectations. We aim to provide only the freshest and highest quality fruit, and it’s disappointing to know we fell short in your case.

Please reach out to us at info@zingoxfoods.co.uk with your order details and, if possible, any photos — we’d like to investigate this further and offer a resolution.

Thank you for your feedback, and we truly appreciate the opportunity to make things right.

Zingox Traders Uk Ltd からの回答

2025年5月28日

We’re very sorry to hear that you received fewer mangoes than what you paid for, and we completely understand your disappointment. This is not the kind of experience we want any of our customers to have.

We also sincerely apologize for the lack of response to your messages — that is unacceptable, and we’re currently reviewing our communication process to ensure issues like yours are never overlooked.

Please allow us the chance to make this right. Kindly reach out to us at info@zingoxfoods.co.uk with your order number so we can review and resolve this promptly — whether that’s a refund or sending the missing quantity.

We genuinely regret the inconvenience caused and hope to earn back your trust in the future.

Zingox Traders Uk Ltd からの回答

2025年5月28日

We’re truly sorry to hear about your recent experience, and we completely understand your frustration. Receiving the wrong item — especially when you've paid £83.15 for Dairy Valley Ghee and instead received Rasgulla — is unacceptable, and we sincerely apologize for the mistake and the lack of response to your emails.

Your order (#22330) should have been handled with much more care, and it’s very upsetting to hear that it hasn’t been resolved yet. We are now urgently reviewing your case and will ensure the correct item is sent to you or a full refund is processed without any further delay.

Please rest assured that we’re taking this seriously, and someone from our team will contact you directly to provide an update and resolution. In the meantime, you can also reach us at info@zingoxfoods.co.uk for immediate assistance.

We deeply regret the inconvenience this has caused and thank you for your patience.

Zingox Traders Uk Ltd からの回答

2025年5月28日

We’re very sorry to hear that your delivery arrived a day late and that the mangoes were in poor condition. We understand how disappointing this must have been, and we sincerely apologize for both the delay and the quality issues.

We take great care in packing and shipping our mangoes, but it’s clear that something went wrong in this instance. Please reach out to us at info@zingoxfoods.co.uk with your order details and, if possible, photos of the fruit, so we can investigate and offer a suitable resolution — whether that’s a refund or replacement.

Thank you for bringing this to our attention. We truly value your feedback and the opportunity to make this right.

Zingox Traders Uk Ltd からの回答

2025年5月28日

We’re very sorry to hear that your delivery arrived a day late and that the mangoes were in poor condition. We understand how disappointing this must have been, and we sincerely apologize for both the delay and the quality issues.

We take great care in packing and shipping our mangoes, but it’s clear that something went wrong in this instance. Please reach out to us at info@zingoxfoods.co.uk with your order details and, if possible, photos of the fruit, so we can investigate and offer a suitable resolution — whether that’s a refund or replacement.

Thank you for bringing this to our attention. We truly value your feedback and the opportunity to make this right.