Zingox Traders Uk Ltd レビュー 

283
TrustScore 5段階評価の2

2.2

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

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レビュアーのコメントを見てみましょう

5つ星のうち1の評価

Worst service. Never Recived parcel no refund initiated. No contact lines open. Online chat is not working. No response to email. Never recommend to anyone. Please respond to online chat at least or p... もっと見る

5つ星のうち1の評価

I love Alphonso mangoes but there’s nowhere near me that sells them. I looked at a few online shops and settled on this one because of their mango refund policy - they offer refunds for mangoes that a... もっと見る

5つ星のうち1の評価

I don't know if the management has changed but the service has gone completely downhill. Firstly half the items were out of stock and there has been no news about refund even after a week on. The phon... もっと見る

5つ星のうち3の評価

Order items were modified without even asking us. You refund amount if item is not available and not just give something else just to match the amount. How you decide this and modify order on your... もっと見る

企業が回答しました

企業情報

  1. インド食材店
  2. アジア食料品店
  3. 青果店
  4. 食料品配達業

当該企業による記述

Zingox Foods UK Our business is to supply fresh and sorted fruits and vegetables at very affordable prices to our customers. We get fresh fruits and vegetables as soon as they are picked up from farm or flights and deliver next day. Economical and Eco Friendly: - Based on pre-orders, hence no wastage of food - Cheaper as no shop/rent/staff needed - Vegetables are sorted so no need to spend hours in shops sorting vegetables - Always picked up from fresh box


連絡先

2.2

期待以下

TrustScore 5段階評価の2

283件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 25%に回答しています

通常1カ月以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

2.2

すべてのレビュー

(283)

過去12か月のレビュー数: 15

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Good condition products

Good condition products. Chap named Sunni, has very great custoner service skills. Sunni listen and tries to meet my requirement. My items arrive with no damages items are not old or rusted tins.

Yes, I would reccomend Zingox business to all customers.

2023年7月9日
5つ星のうち4の評価

was sent the wrong mangoes but made amends

was sent the wrong mangoes, they were good but. But obviously the prices would have been different. And it becomes tricky to order things that might get substituted without any consent.
However, the seller called and offered their help very gracefully, so I wd be happy to shop with tem again.

2023年7月9日
Zingox Traders Uk Ltd ロゴ

Zingox Traders Uk Ltd からの回答

Hi,

First of all sincere apologies for the inconvenience caused. As it was end of season we were not able to procure the mangoes on your order. As per the process our team gives a call when they substitute any product from warehouse. In some cases we are not able to connect and hence end up providing substitute. However we agree that for mangoes we should not have sent a substitute without consent. We will try to find mangoes if possible for you but at the moment we are issuing the refund.

Thanks

5つ星のうち4の評価

Bad quality and customer emails goes unanswered

Order processes in 1 week
Delivers in another 1 week
Once you open package, its all rotten.
Customer care doesnot even response on tracking delivery or quality. Really avoid this
–------------+--------
SO next update....on 14th they called me back They have refunded me for rotten products. Changing rating from 1 star to 4

2023年7月10日
自発的なレビュー
5つ星のうち3の評価

I had ordered Langra mangoes and…

Not sure if Zingox Foods read my review but I have received an email saying they have refunded the money.

I had ordered Langra mangoes and Kwality kulfi icecream which they couldn’t deliver. I have emailed them 3 times now and also rang them once. I was told that the Langra mangoes was supposed to get despatched last week and the they would refund the money for the kulfis.Until now neither I have received the mangoes nor the refund. I have since emailed them requesting to refund the money for the mangoes and kulfi but no response yet nor any refund.Will not buy from this store again

2023年6月13日
自発的なレビュー
Zingox Traders Uk Ltd ロゴ

Zingox Traders Uk Ltd からの回答

Dear Sutirtha,

For mangoes like Langra we get very limited stock in UK and our intention was always to send you mangoes as soon as they arrive in UK. Also in nationwide orders we cannot send ice cream as it might get melted if we send using courier service. We just send ice cream in our local delivery service area. We will investigate on why this was not properly communicated to you by our support team.

Thanks,
Zingox Team

5つ星のうち5の評価

Highly recommended

Always an excellent service and excellent produce.

2023年5月9日
Zingox Traders Uk Ltd ロゴ

Zingox Traders Uk Ltd からの回答

Thanks Anne for the positive feedback. We will continue to serve better to the best of our capacity.

5つ星のうち1の評価
Zingox Traders Uk Ltd ロゴ

Zingox Traders Uk Ltd からの回答

Dear Kanchan,

Sincere apologies for the inconvenience caused. Our team reached out to you and offered a resolution. Can you please confirm if you are happy to close this case?

Thanks

5つ星のうち5の評価

Good service

Edit: I have since been contacted by them and the issue has been resolved promptly. Hence changing the review to 5 stars.

I have ordered a lot of times in the past due to items being home delivered, but no longer due recent sour experience. Still awaiting refunds for items not delivered. Its been almost a month and I have followed up multiple times. Have seen many products being unavailable recently as well. Lots of other grocery shops around which give same variety of products and much better experience.

2023年5月10日
Zingox Traders Uk Ltd ロゴ

Zingox Traders Uk Ltd からの回答

Dear Mak,

Its really sad to see refund process has not being prompt. We checked our records and we could see the refund is initiated back from our account 28 days back to your card used for purchase. Can you please cross check your statement and confirm this. We already spoke on the call and if there is any issues we can further trace this transaction with our payment provider to see what could have gone wrong. You are our valued customer and we would be looking forward to serve you even better.

About grocery availability - there are shortage of Atta and few rice qualities due to the bans imposed by source country or UK and we need to be compliant with those. However we are working with suppliers to make sure we plan products in advance and keep it available as much as possible.

Looking forward to hear back from you.

Thanks
Zingox Team

5つ星のうち5の評価

Purchased mangoes

Purchased mangoes. This was my first shopping with Zingox and was very pleased to see the quality of mangoes they delivered. Perfect on time delivery and nothing to fault. Compared to other London store that I used to order ,I find Zingox is much better in delivery quality mangoes .thanks

2023年4月12日
5つ星のうち5の評価

An excellent variety of Indian food…

An excellent variety of Indian food (Maharashtrian especially).

Alphonso mangoes are of high quality, pure (Assal) :D and have awesome taste.

Green leafy vegetables are clean and fresh. Rates are reasonable.

I came across Zingox through the 'LifeCast' YouTube channel (thanks to them).

2023年4月18日
自発的なレビュー
5つ星のうち5の評価

Everything is just perfect

Everything is very much perfect. the packing and d condition of the received items, also temperature controlled packing all is very ideal. Fresh fruits and veggies are in extremely good condition. No spills n no litters. Expected delivery is exactly same as mentioned. No delays at all until now. I must hv ordered for more than 5 times now. Customer care service too is very prompt in replying to queries and fast at action. The only inconvenience is dat they neither have a usual free delivery thing for my residential area nor a pik up facility nearby my area. I live at Hull, Ennerdale HU74WF. It's a humble request to them to take into consideration my request for making availability of goods at this area too. Rest all 5 star. Don't think twice. Best place for all your needs.

2023年3月21日

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