Zingox Traders Uk Ltd レビュー 

283
TrustScore 5段階評価の2

2.2

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

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レビュアーのコメントを見てみましょう

5つ星のうち1の評価

Worst service. Never Recived parcel no refund initiated. No contact lines open. Online chat is not working. No response to email. Never recommend to anyone. Please respond to online chat at least or p... もっと見る

5つ星のうち1の評価

I love Alphonso mangoes but there’s nowhere near me that sells them. I looked at a few online shops and settled on this one because of their mango refund policy - they offer refunds for mangoes that a... もっと見る

5つ星のうち1の評価

I don't know if the management has changed but the service has gone completely downhill. Firstly half the items were out of stock and there has been no news about refund even after a week on. The phon... もっと見る

5つ星のうち3の評価

Order items were modified without even asking us. You refund amount if item is not available and not just give something else just to match the amount. How you decide this and modify order on your... もっと見る

企業が回答しました

企業情報

  1. インド食材店
  2. アジア食料品店
  3. 青果店
  4. 食料品配達業

当該企業による記述

Zingox Foods UK Our business is to supply fresh and sorted fruits and vegetables at very affordable prices to our customers. We get fresh fruits and vegetables as soon as they are picked up from farm or flights and deliver next day. Economical and Eco Friendly: - Based on pre-orders, hence no wastage of food - Cheaper as no shop/rent/staff needed - Vegetables are sorted so no need to spend hours in shops sorting vegetables - Always picked up from fresh box


連絡先

2.2

期待以下

TrustScore 5段階評価の2

283件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 25%に回答しています

通常1カ月以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

2.2

すべてのレビュー

(283)

過去12か月のレビュー数: 15

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち4の評価

OK good service, will buy again but…

OK good service will buy again but the photo shows as a premium India Gate Basmati Rice 5kg brand and received classic !

2022年8月16日
Zingox Traders Uk Ltd ロゴ

Zingox Traders Uk Ltd からの回答

Dear customer,

Thanks for your response. We are sincerely sorry for the inconvenience caused. There is stock issue in uk for india gate rice.

Also we have instructed packaging team to be extra careful on dispatching right product. If product is not available, we will check with customer and give replacement.

Thanks
Zingox Team

5つ星のうち3の評価

Under Weights on product I order

I order from Zingoxfoods twice now, 1st time over £100 2nd time near £200. Both time are under weights on product I order. Should check it before post to customer.

2022年8月11日
Zingox Traders Uk Ltd ロゴ

Zingox Traders Uk Ltd からの回答

Dear Customer,

Thanks for your feedback. We will like to know more about this issue. Generally our team checks for the weight and refund underweight items. As a process you can raise any such issue on chat support or email and we will address it very quickly. If you have ordered any products like jackfruit, it is very difficult to precisely cut it but if weight varies then our team will initaite refund. Please provide us picture with underweight items and we will definitely refund the balance.

Thanks and Best Regards
Zingox Team

5つ星のうち5の評価

10/10 for their Products, Services & Customer Care from a Happy Customer!

I was very pleased and highly impressed with the Products and Services by Zingox. Being the hardcore Alphonso Mango fan, I was ordering mangoes from Zingox almost every other week! I can confidently say they sold UKs best/high quality Alphonso mangoes. I didn't hesitate ordering it mangoes this summer and wont hesitate ordering again next year. Even their vegetables are so fresh that I don't have to worry about using them immediately the same day and can continue to store it for later use. 10/10 for their commitment to deliver high quality products every time and more so for their customer services.

2022年7月11日
自発的なレビュー
5つ星のうち4の評価

Good pricing and quality

Good customer service! Fresh vegetables and fruits!

One star less because of many items mostly unavailable or sold
Mangoes ordered 3 times and 2 times it was not good I have sent photos ,even then lots of communications I got refund ! Second box was completely not edible ! I informed but not refunded! So refund policy is need to be improved!

2022年7月10日
5つ星のうち3の評価

Haven't processed my refund yet even…

Haven't processed my refund yet even after 2 weeks

.............................................................
Update :- after reading my review, the company got in touch with me immediately and resolved the issue.

2022年6月15日
Zingox Traders Uk Ltd ロゴ

Zingox Traders Uk Ltd からの回答

Dear Customer,

We are really sorry to hear the inconvenience caused. We went through all sequence of events. Below is the sequence of events:
- Order was placed and edited multiple times by chat feature
- Every time when order was edited, confirmation email was sent to the email on account (You wanted coconut halves but agent added desecrated coconut 100g )
- You confirmed the order and paid the invoice
- We delivered order as per the order placed, confirmed and paid
- You wanted to return it and our team offered you flexibility to do it next time when we have deliveries in your area
- As per our refund/return policy documented and accepted by all our customer at the time of purchase - https://zingoxfoods.co.uk/pages/refund-policy refund need to be initiated by sending email to info@zingoxfoods.co.uk which is not sent till date. It is clearly mentioned in all our orders sheet
- In this case you requested refund to third party driver, who do not have order visibility and right access to initiate refunds and hence it never got initiated in system

As you are our regular customer, we have always served you with best possible way and we are really sorry to hear your disappointment but from a service point of view we feel we have followed a process.

As per our telephonic discussion we have now refunded the amount £2.39 but we sincerely request you to follow standard refund process to avoid any delays going forward.

Thanks,
Zingox Team

5つ星のうち4の評価

Poor communication and customer care…

Poor communication and customer care skills. Sent photos of spoilt tindora and a reminder email, no response now, nearly 3 weeks ago … so give up. Placed 2 orders, one for myself and one for my mum. Initial phone contact etc great but since terrible. I had recommended this company to my mum’s friends also but will tell them not to order now as this is not good customer service, not even an email to acknowledge mine to say they would be in touch.

This matter has now been resolved speedily, it is a shame that this could not have been done earlier without the need to post a review on Trust Pilot. In view of their response I will give this company another go. Thanks Zingox for your resolution.

2022年6月6日
5つ星のうち5の評価

Authentic curries

The curries I ordered were delicious and authentic not like the so-called 'Indian' takeaways on the high street. The customer service is excellent too, they resolve any issues promptly.

2022年5月18日
自発的なレビュー
5つ星のうち4の評価

I will give four stars to Mangoes as…

I will give four stars to Mangoes and not five as I have given for all other vegetables as 100% of them were rotten from inside which the seller has taken the complainant and dealing with it. Hopefully I will get some response.

I will give 5 star to rest of the vegetables as they all were very fresh and will keep ordering them.

Thanks

Tejal

2022年5月3日
5つ星のうち1の評価

Most of the mangos were over ripped and spoilt

Most of the mangos were pre ripped and on day 3 3-4 mangos were already spoilt. Most of them were riped when arrived

2022年5月3日
Zingox Traders Uk Ltd ロゴ

Zingox Traders Uk Ltd からの回答

Hi Shital,

We are really sorry to hear this. As per our standard process, you can always get in touch with us with any issues related to quality. If you face any issues our friendly customer support team will always resolve issue. Please get in touch with us on our company number and we shall investigate this issue on why this happened.

Looking forward to hear back from you.

Thanks

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