ZuZu Jewellery Limited レビュヌ 61

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TrustScore 5段階評䟡の4

3.8

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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

Bought the most beautiful piece of rook jewellery from Zuzu. Gorgeous piece, great quality. The piece arrived ahead of time and beautifully packaged. Excellent experience from start to finish,highly... もっず芋る

5぀星のうち5の評䟡

I am so pleased with my three items. They’re stunning, well crafted and are going to look perfect when my piercings are healed and ready for them. The speed of and contact during the ordering and de... もっず芋る

5぀星のうち1の評䟡

I’m not happy with my purchase. I purchased a solid gold ring hoop, received a flimsy, damaged ring, yellow gold showing through not “laser mark”. I’ve now had to pay for a return after complaining an... もっず芋る

䌁業が回答したした

䌁業情報

  1. 宝石店

ZuZu Jewellery Limited に぀いお

圓該䌁業による蚘述

Renowned for our intricate details, stacking rings, and tiny huggies. ZuZu pieces are crafted with love for the goddesses amongst us. A contemporary London-based jewellery company, that's regenerated the world of luxury; from earrings to necklaces to rings and everything beautiful in between.

連絡先

3.8

ほが満足

TrustScore 5段階評䟡の4

61件のレビュヌ

5぀星
4぀星
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1぀星

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5぀星のうち5の評䟡

Nice product

Nice product, simple service and fast delivery thank you. Great business to buy with

2026幎3月2日
ZuZu Jewellery Limited ロゎ

ZuZu Jewellery Limited からの回答

Hi Michael, thank you so much for your review! We are so glad you are pleased with your purchase :)

5぀星のうち5の評䟡

Lovely jewellery

Lovely jewellery, decent prices, quick delivery. Would definitely recommend!

2025幎8月1日
ZuZu Jewellery Limited ロゎ

ZuZu Jewellery Limited からの回答

Hi Angie. Thank you so much for your review, we're glad you love your jewellery :)

5぀星のうち1の評䟡

I don’t recommend this company at all

I don’t recommend this company at all. I paid over £70 for a white gold Tish Lyon laser marked hoop and received a flimsy silver metal hoop, no hallmark, no laser mark, nothing, also had a black tarnish mark along the inside. Absolutely fuming, within minutes I repackaged and returned using the address they printed on the label, it’s marked return to - zuzu and then a P.O. Box, so that’s what I did, I returned to the address they provided for Royal Mail returns and customer returns and I paid. Over a week later no refund. Apparently the address they send out is incorrect. Worth noting that I sent the item signed for, requiring a signature as proof yet the return address is a P.O. Box.

So basically the company have taken my money, sent a cheap hoop, with a false return address and said tough luck chase it up yourself.

I live in a different part of the country four hours away but I’m left trying to figure out where the parcel is when it’s been sent to their area in Poole.

I will be reporting the company under trading standards as it all appears suspicious.

I suggest you purchase from a well know company to avoid issues and losing your hard earned money.

2024幎8月7日
自発的なレビュヌ
ZuZu Jewellery Limited ロゎ

ZuZu Jewellery Limited からの回答

Hello.

Thank you for your feedback. We are sorry to hear that you are unhappy with our service and the product you received.

After looking into this matter further, I can confirm that the correct PO box address was listed on our label. Unfortunately, when the item was returned to us, the final letter in the post code was inputted incorrectly and that is why it is being held by Royal Mail and has not been delivered back to us.

We have issued you with a full refund and will inform you if / when Royal Mail do manage to deliver the item back to us based on the post code provided when it was returned.

Thank you.

ZuZu Jewellery

5぀星のうち1の評䟡

I have tried contacting you via email


I have tried contacting you via email several times with no reply. And rang your contact number with also no answer. what is going on?

2024幎5月8日
ZuZu Jewellery Limited ロゎ

ZuZu Jewellery Limited からの回答

Hi there,

Thanks for taking the time to leave us a review and we're really sorry to hear that you're not happy.

I believe that we have now sorted this issue out and we really do apologise for the issues with our email contact. Please don't hesitate to get back in touch via the chat on our website and we hope that you're happy with the outcome.

Thanks!
ZuZu Jewellery.

5぀星のうち1の評䟡

I returned item but heard nothing.

I returned item but heard nothing.

2024幎2月24日
ZuZu Jewellery Limited ロゎ

ZuZu Jewellery Limited からの回答

Hi Linda,

We're really sorry to hear that you're unhappy with your experience with us.

We were unaware that you were returning your order and have had no correspondence regarding this. There has not been a return of the item that you ordered yet, hence why we imagine you have yet to hear from us.

We really would love to discuss this further so that we can get an ideal outcome for you, so please do get in touch with us via our online chat on our website.

Thanks!
ZuZu Jewellery.

5぀星のうち5の評䟡

Really lovely earrings

Really lovely earrings
Firstly only received one earrings but was easily and quickly sorted out
Very happy

2024幎1月4日
ZuZu Jewellery Limited ロゎ

ZuZu Jewellery Limited からの回答

Hey Claire!

Thanks for leaving us a great review - we're so happy that you love your order.

Have a gorgeous week!
ZuZu Jewellery.

5぀星のうち5の評䟡

Thank you for an easy transaction

Thank you for an easy transaction. My earring is beautiful, beautifully presented and arrived really quickly.

2023幎12月30日
ZuZu Jewellery Limited ロゎ

ZuZu Jewellery Limited からの回答

Hi Laura!

Thanks for leaving us such a lovely review and we're so pleased that you're happy with your order.

Have a lovely week!
ZuZu Jewellery.

5぀星のうち3の評䟡

Earrings quality as described, greetings message missing

Earrings quality as described, delivery good, but the greeting message I requested on my order was missing and ZuZu never replied to my chat message about the missing message

2023幎12月11日
ZuZu Jewellery Limited ロゎ

ZuZu Jewellery Limited からの回答

Hi Mike!

Thanks for taking the time to leave us a review.

We're really sorry that the gift message was missing - it was an unfortunate mistake on our part. We did try to contact you to get this rectified but did not hear back.

Regardless, we really are pleased that you like your jewellery.

Have a great week!
ZuZu Jewellery.

5぀星のうち5の評䟡

Very good Web site

Very good Web site, very easy and straightforward to use. Quick dispatch and delivery. So far very pleased although as yet unable to assess the products that I have purchased. From France to be delivered into the Pays de Galles.

I now have had a chance to see the earrings, very délicate but really good, my wife was delighted with them. Thank you for your services, products and customer care.

2023幎11月18日
ZuZu Jewellery Limited ロゎ

ZuZu Jewellery Limited からの回答

Hi there!

Thanks for taking the time to leave us a great review and we're really happy to hear that you like the website also.

Have a lovely week!
ZuZu Jewellery.

5぀星のうち1の評䟡

Item came broken

Item came broken. Tried contacting company through the email on their website but gmail came back telling me tried sending email 3 times to no success.

2023幎11月8日
ZuZu Jewellery Limited ロゎ

ZuZu Jewellery Limited からの回答

Hi Zara!

We're so sorry to hear that your piece arrived broken and that you've been unable to contact us due to our emails being down at the moment. We would be more than happy to arrange a replacement for you - if you could drop us a message on our online chat via our website, we can get that sorted ASAP.

Again, we're so sorry that you've had a bad experience and we hope that we can rectify this for you.

Thanks!
ZuZu Jewellery.

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