ZuZu Jewellery Limited レビュー 61

ZuZu Jewellery Limited からの回答

2023年10月23日

Hey Claire!

Thank you so much for taking the time to leave us a review - we really appreciate it. We're so pleased that you love your earrings and we'll definitely talk to our team about suggesting a shorter stem!

Thanks again and have a lovely week!
ZuZu Jewellery.

ZuZu Jewellery Limited からの回答

2023年10月10日

Hi Toni!

Thanks for taking the time to leave us a review and we're really sorry to hear that you're not happy with your item of jewellery.

All of our pieces have sizes and dimensions in the product description so that you can be sure that the item will be the correct size prior to purchase.

We do have a 14-day returns policy, so provided that the item is still in the heat sealed bag, we can process a refund for you. This information is detailed in our returns policy on our website and we are always contactable via the online chat.

Again, we're sorry that you feel that your experience with ZuZu Jewellery has been worthy of a 1-star review.

Please do get in touch with us if you need any further support with the issue that you have had.

Thanks!
ZuZu Jewellery.

ZuZu Jewellery Limited からの回答

2023年8月21日

Hi Georgina!

Thank you so much for this lovely review - we loved the picture on the product review; the earrings look amazing on you! We're so pleased that you love your items and we can't wait to see what you buy next!

Thanks!
ZuZu Jewellery.

ZuZu Jewellery Limited からの回答

2023年8月21日

Hi Charlie!

Thanks for leaving us a review. We're really sorry to hear that you're not happy with your item.

These huggie hoops have a 5mm internal diameter which is stated clearly in the description - "PLEASE NOTE: These earrings are very small, please double-check the measurements to make sure it will fit." Our products are very hard-wearing, however they are still dainty pieces and can only withstand a certain amount of force.

We think it's a shame that you felt that your experience warranted a 2-star review as the item that you received is what was described in the product description. If you had any concerns about your order, we are available to contact via social media and online chat, where we would've been more than happy to help!

Please do get in touch with us if you have any further questions or require any more information and we do hope that you consider purchasing from us again (we genuinely would be more than happy to help you find a better-suited size earring).

Thanks!
ZuZu Jewellery.

ZuZu Jewellery Limited からの回答

2023年7月11日

Hey!

Thanks for leaving us such a kind review. We're so pleased that you're such a loyal customer and can't wait to see what you buy next. We're always here if you ever need any help!

Thanks!
ZuZu Jewellery.

ZuZu Jewellery Limited からの回答

2023年6月27日

Hi Nadia!

We're so glad that you're happy with your purchase from us. Thanks for leaving us such a lovely review!

Have a great week!
ZuZu Jewellery.

ZuZu Jewellery Limited からの回答

2023年5月15日

Hi Tasneem!

Thanks so much for leaving us a review and we're so pleased that you're happy with our service and our beautiful products!

Have a lovely week!
ZuZu Jewellery.

ZuZu Jewellery Limited からの回答

2023年5月9日

Hi Georgie!

Thank you so much for taking the time to leave us a great review! We're so happy that you love our jewellery as much as we do and we can't wait to see what you're interested in next.

Have a gorgeous week!
Zuzu Jewellery.

ZuZu Jewellery Limited からの回答

2023年4月25日 に更新

Hi Georgia!

Thank you for your lovely review of our products. We're so glad that you've had a 5-star experience with us and we can't wait to see what you buy next!

Have a lovely week!
Zuzu Jewellery.

ZuZu Jewellery Limited からの回答

2023年4月25日

Hey Lorraine!

We're so grateful for your kind review and positive words about our service and products.

Have a beautiful week!
Zuzu Jewellery.

ZuZu Jewellery Limited からの回答

2023年4月25日

Hi Leydis!

Thanks for taking the time to leave a nice review for us! We're so pleased that your experience with Zuzu, the delivery and products has been a positive one.

Have a great week!
Zuzu Jewellery.

ZuZu Jewellery Limited からの回答

2023年4月25日

Hi Ana!

We're so sorry to hear that you've some had bad luck with a product. We've passed this information onto our purchasing and development team so that they can look into this product issue further.

Please accept our apologies. We do hope that the swift response and replacement was satisfactory enough and indicative of who we are as a brand.

We are always contactable via Instagram (@ZuzuJewellery), email (hello@ZuzuJewellery.com), our website contact page and our Etsy account, so if any issues do arise, we are readily available to help!

Do consider purchasing from us again as we are highly confident that you would feel much more positive about our products and the brand experience if you did.

Have a lovely week!
Zuzu Jewellery.

ZuZu Jewellery Limited からの回答

2023年4月25日

Hey Deborah!

Thanks for leaving us a lovely review! We're so pleased that you're happy with our products and delivery services. Can't wait to see what you buy next!

Have a gorgeous week!
Zuzu Jewellery.

ZuZu Jewellery Limited からの回答

2023年4月25日

Hi Tasneem!

We're really glad that you're happy with our products and services. Thank you for taking the time to leave us a 5-star review!

Have a lovely week!
Zuzu Jewellery.

ZuZu Jewellery Limited からの回答

2023年4月25日

Hey Charlotte!

We are so sorry to hear that you had a bad experience with us.

Just to give some further clarification, when we ask for gold jewellery to be returned, it's so that we can send it back to our manufacturer for an enquiry, as we really do expect perfection from every single piece of our jewellery that is sold.

We really hope that you weren't offended when we asked if the piece had been worn - It's not that we don't accept worn jewellery back, it's just that we need to know for sanitary reasons, as our returns are handled by staff.

We are really sorry that you could not contact us via the phone and Instagram. We are a small family run business and unfortunately the Zuzu social media account was not managed effectively during this time. This has now been rectified and we are always contactable via Instagram (@ZuzuJewellery), email (hello@ZuzuJewellery.com), our website contact page and our Etsy account.

We hope that you will reconsider your opinion of us.

Have a lovely week!
Zuzu Jewellery.

ZuZu Jewellery Limited からの回答

2023年4月25日

Hey Lori!

Thank you for taking the time to leave us such a positive review! We're so glad that you're happy with your earrings. We can't wait to see what you purchase next!

Have a great week!
Zuzu Jewellery.

ZuZu Jewellery Limited からの回答

2023年4月25日

Hi Susan!

Fast and reliable is exactly what we want to be achieving for our customers! Thanks for leaving a lovely review and we're so pleased that you're happy with your experience.

Have a gorgeous week!
Zuzu Jewellery.