Ben S

Sadly very disappointed with the meals. The fish pie was just a watery, tasteless slop and several of the other meals (eg thai curry and cottage pie) gave me horrific indigestion leaving me sleepless nights. No idea what's in them to do that, but not something I normally experience with others of the same food type. Taste is really underwhelming and portions small with little meat- difficult to justify the premium price. Also the plastic film doesn't seem to be at all possible to separate from the tray liners for recycling, so they end up in the bin. Their email system is also pretty clunky and keeps trying to persuade you to order something even when you've already done so! Altogether not a great experience and I won't be ordering any more.

Really good experience- friendly, experienced and knowledgeable nurse. Efficient service. Would happily go back for further travel needs.

A word of warning about these guys. The way their website displays products can be a bit confusing, and they do not care at all about customer service. I accidentally ordered an incorrect framesize, as their site displays different colours and framesizes next to eachother in a completely random order, instead of grouping all the colours in one size together etc, and each SKU is linked from a separate page instead of selecting size and colour from a dropdown menu. Very unintuitive. Long story short, as soon as I received the order confirmation I realised the mistake and emailed them within 2 minutes to advise of the error and ask them to replace with the correct size or cancel the order. I received a response saying it was already too late and the lenses had been ordered so couldn't be cancelled. Within 2 minutes, really? Assuming they have an automated ordering system, there's still no way the lens blanks had been customised or couldn't be returned by then. I replied reminding them that I'd had to wait 2 months for the last pair of glasses I bought from them, and I chose to be patient with them instead of cancelling my order. They replied that in effect they couldn't care less and weren't going to do anything about it, as it's their "policy". So now they insist on making me a completely useless pair of glasses. A poor policy that wastes resources and leaves customers out of pocket. I guess they're entitled to their policy (which is legally questionable anyway given that the glasses still haven't yet been made), and I'm entitled to leave an honest review of it. Perhaps they'll figure out that losing 3 Euro on a wasted lens blank is a lesser evil than losing customers due to nonsensical policies

Used these guys a couple of times now and been very impressed with the speedy delivery and easy ordering process. They have a good selection of high quality kitchen equipment.

There are lots of good online outdoor retailers out there, and it's a wonder Ellis Brigham manages to exist in this marketplace now. Their delivery policies are very restrictive, in that you can't select the "leave safe" option, even for small items. Most retailers allow this now and seeing as every courier uses photo evidence of delivery there's really no reason not to. Their customer service is non-existent- try calling them and you will be "number 2 in the queue" for about 10 minutes, at which point you'll be told "we can't take your call, please call back another time" and hung up on. They also advise that they usually respond to emails in 24 hours. They don't respond to emails at all. There are plenty of better businesses out there. This is the first time I've used Ellis Brigham (mainly as they promised next day delivery for something I wanted urgently- not that it happened!) and I doubt I'll be using them again

Great price and service, very quick delivery. Andrew and Iain the delivery men were professional, careful and courteous. Will definitely shop with Marks again.

High quality item, great service by delivery team who had assembled and placed in requested location. Slight disappointment that there's nothing in the manual explaining how to activate the bluetooth and connect it to app, but figured this out fairly quickly (if you have an exercise bike, get pedalling and the bluetooth will activate automatically. Also check the battery doesn't need changing). Overall very happy with the item and service- just as promised

I've used Whisky Auction a few times now. The website works really well, and the auctioning system is very clear and easy to use. Clear fee breakdown at the end. What's most impressive is that they consistently ship orders very quickly (within a day or so of the auction ending), and lots are always very well packaged in recycled materials, and in immaculate condition (as per description, as some lots do have some wear and tear declared). Highly recommended.

Absolutely shocking service. They cancelled ski transfer a week before the holiday with no explanation, despite paying in full 4 months before. Advised to "make your own way to the resort". With 3 children under 5? Of course... Told would be refunded immediately, still waiting for refund. Advised to contact customer services who would be "happy to help" if need be, but no response on either live chat or contact form (which promised a response within 24 hours). Was forced to book another transfer at an additional £400 with another company. Have used Hoppa before with no issues, but clearly when there is a problem they could not care less about sorting it out.

Addendum:

Amazing that Hoppa can reply to a negative review within 3 minutes and advise me to contact hoppahelp, yet I already did that several days ago and still haven’t received a reply from them.

23rd Feb- still no reply, despite receiving email confirmation of my complaint on 9th Feb and a promise of a response "within 24 hours". Tells you all you need to know about how much this company really cares about genuine customer service.

Further addendum- 19th March, still absolutely zero reply despite further contact. They are not interested in customer service at all.

Twice tried to write a negative review for a poor product, and review not published (no email to explain rejection reason etc, just vanished into thin air). If you look at the websites and products it holds reviews for, all have a suspiciously high number of 5 star reviews, and barely any poor ones. All I can assume is that they suppress poor reviews to artificially inflate ratings. The company and any websites that use their services are therefore completely untrustworthy and best avoided.

Really nice bed. Some of the machining for the screw mounts on the panels was substandard and meant that the screws didn’t connect properly. Customer service were very proactive- sent a technician, identified that panels needed replacing, sorted out replacement parts and sent a technician to rebuild the bed. Really excellent customer service

Service from the company was very good- quick delivery, well packaged, personalised note. The case itself fits well and looked as advertised. It's a fairly simple design, with no multi-layer shock absorbency/lining/magsafe etc. My main issue is that only a couple of weeks later I saw exactly the same case (not similar, literally the same case) on the Chinese shopping apps (Wish, Temu etc) for only £1.28. Considering this is being sold at £25, this is a ridiculously high markup. All Ospeka add is a little cardboard box with a stamp on the outside. The case itself is entirely generic. So, if you want quick delivery and happy to pay way over the odds, I can recommend Ospeka. However if you want good value and happy to wait a week or two, there is much better value to be found. Ospeka are essentially a reseller rather than a manufacturer or designer.

Despite selecting “no marketing emails” when ordering, I’ve been bombarded with multiple emails a day from QVC. When I try to unsubscribe from the emails I’m met with an “oops, there’s an error- call customer services” message. It’s just not good enough. Really puts me off ordering anything else (not to mention that not managing customer data according to their preferences in this way is illegal)

Yodel has such a poor system for dealing with problems compared to other couriers. Completely unable to resolve a problem, which led to them being unable to deliver a package 3 days in a row. In the end I had to give up and ask for it to be returned to sender. Absolute waste of mine and their own time- bad for the environment having their van drive around aimlessly for days on end, and completely avoidable. I received a notification on the first day that package couldn't be delivered as driver unable to find my address and they wanted more information. No other delivery company seems to have this problem, but anyway. Only way to contact them is via their online chat centre in India, which only works intermittently. Eventually managed to contact them and was assured package would be delivered next day. Stayed in waiting for package, tracking driver, only to see that he was in the wrong village (let alone street!), and then tracking status changed to not being able to find address again. Contacted online chat- told me that they don't have any information as to how/why driver got lost, have no way for him to contact me, won't give him my phone number to contact me, and don't have any contact directly with depot or driver. Asked me for directions- how can I give him directions when I don't know why he got lost in first place? Offered to send photos of road or house but they have no facility to send these to driver. They can't even tell me which direction he is travelling in. Gave me contact phone number for customer services, which is automated and gives no option to talk to a person. So contacted them on online chat again and gave really detailed description of where my property is on road, how to get to it, what it looks like. Next day- same thing again, driver parked at the end of some random lane in wrong village, then tracking information changes to "need more information about address". Completely moronic, total inability to problem solve. Yodel website advises how to lodge a complaint on phone or online chat, but again phone number given is automated with no option to complain, and online chat tell me they can't escalate an issue or lodge a complaint. The root of all of this is Yodel trying to undercut other courier's prices by doing "customer service" on the cheap and not investing in any infrastructure to deal with problems when they arise. I will now actively avoid any company using YODEL as a delivery partner.

I've tried a few of the "restaurant at home" offerings over the pandemic, and this has been by far the best to date. Had issues with other companies either supplying poor quality ingredients (the sort of thing you'd send back if you were in a real restaurant), or mountains of packaging and instructions that make prep a chore. These guys, however, have got it just right. The quality of the food is outstanding- definitely high end restaurant quality. Good portions, simple instructions (and the timings were just right). The food was delicious. These things always come with a lot of packaging, but in this case the packaging was well thought out and I can't think of anything that was excessive. Highly recommended, and will be my go to "restaurant at home" for the future

Fabric great quality, but let down by poor stitching and customer service. I received a duvet cover which bits of fluff trapped in the stitching and missing stitches along the stitch line- not what you'd expect for a £100 duvet cover. Sent them photos. Offered to send them more if they wanted to further assess. Company first tried to claim that I was outside the 14 day return window. When I explained that this didn't apply to faulty products and I wanted it repaired or replaced they told me that the stitching was "not ...faulty by any stretch of the legal imagination" whatever that means. Then kept trying to tell me it’s because the bedding is “triple stitched” even when I’ve explained and showed them that this isn’t what I’m talking about, and that there’s an area missing stitches entirely with fluff trapped in the stitching. Complete refusal to accept the issue or even inspect the item. Buttons poorly finished too. I've never had such badly stitched bedding, even from Primark or the supermarkets. Wish I could add photos to this review so you can judge for yourselves, but if you want to splash out on premium/luxury bedding I would suggest you try elsewhere.

Really good service, quick delivery, great range and better prices than Amazon or B&Q

Always good service from this company- good prices and great range of products

Great selection of wines. Arrived well protected and packaged, in sustainable packaging. Good communication regarding order throughout.