Bluebell

I ordered online and collected in store. Staff very helpful and friendly.

Lovely, pretty little summer bag. Delivered quickly exactly as advised.

Excellent customer service provided by Luke at the Stoke showroom. Always did everything he promised, phoning back, providing answers to questions etc. Nothing was too much trouble for him. When we first enquired about a van as well as Luke another member of staff also helped with information in a very friendly professional way. Very impressed with these guys.

Excellent customer service from the ladies in the Whitby store. Helped me to make my decision to purchase my lovely coat. If I had wanted a different colour one lady offered to order and have it sent home for me.

I have a few bags and purses and love them all. Good quality and look fabulous. Customer service is excellent.

Gorgeous gloves purchased for Christmas presents.

Extremely good customer service received from the staff at the Trentham store. Very polite and helpful. Lovely pair of boots purchased. Will be calling in again. Thank you.

Have booked many times with Jet2. The staff at all airports and on the planes are brilliant. Always helpful and pleasant in their manner. A few years ago I left a bag in a foreign airport and Jet2 staff did everything to help and comfort me. The bag was found and I retrieved it a few weeks later when I was on another Jet2 holiday.

Good website to navigate. Accurate description of property. Instructions for entry of property spot on. Always someone on the end of the phone should you need to speak to anyone. Polite, friendly and professional staff.

Easy booking online. Clear instructions for entering building. Polite professional staff on the end of the phone when needed.

Love the product. Arrived quickly.

Professional person on the other end of the phone who was knowledgeable and answered all questions.

The info boards telling you when to board etc always seem to be intermittently not working correctly. When staff waving you through to lanes there doesn’t appear to be any logic to where they send you. Perhaps more training required.

Easy to order online. Correct order arrived a few days later.

Very friendly and polite. Respected my property when removing furniture.

Easy site to use. All your details confidential. Sold car within a couple of days. Excellent.

Furniture fine. Communication between ordering in store and delivery guys appears to be nil. I specifically told the guy when ordering that the bed settee was going upstairs. Had a conversation about the type of staircase and access and was told it was no problem. Delivery men had no instruction to say it was as going upstairs and were not happy. They got it upstairs with a lot of moaning. No damage was done to the settee, staircase or decoration for which I am grateful. Also the business of only letting you know the day before delivery what 3 hour time slot you are allocated is rediculous when you have to organise time off work and rearrange clients etc. They surely have got people clever enough working for the company who can put some better working practices into place. They are extremely inefficient. Find that once you have paid for your goods customer service goes out if the window. DFS are just not bothered about the customer

I had to send a pair of my glasses to Glasses Direct so that they could do some measurements etc, they sent me a pre-paid envelope and returned the glasses within one day. I have now received my new sunglasses and they are brilliant. The lenses are so clear. I can't wait to wear them on my holiday and driving in them is great. Thank you for the excellent customer service both on the phone and in the email contact. I have already recommended to my family and friends.