LeShuttle レビュー 18,632

It’s was easy to book your slot on le shuttle website. It was easy to get your ticket when arrive quick to get through border control. To get the le shuttle it was quick and easy

On Sunday 22nd March I booked a surprise shuttle for my husband’s 60th birthday @ 11.03 am and within minutes of booking it, I changed the date to align with friends @ 11.12am and paid the extra money. It became clear I had booked the wrong time and went to change it but accidentally clicked to cancel as my husband came in the room, this was at 11.21am. On realising the error I contacted them immediately to ask them to undo my mistake and was told to contact customer services who have replied to say no, they won’t reinstate this. This is disgraceful and profiteering and clearly a genuine error. A company that take your money for 14 minutes and think that somehow this is acceptable to not reinstate the ticket is disgraceful. I will continue to escalate this as this terrible customer service.

Simple from booking to loading it's a shame it cannot always be like this

Quick and simple boarding, even with a pet, separate check in for pets, got offered and took an earlier booking, (2hrs), which was handy. Very quiet this time of the year, no queues. Staff friendly and helpful.

Well on time. Great service. Easy instructions to follow through right from booking upto loading. Love to use LeShuttle often.

Excellent support on the phone this morning from Ashleigh.
I couldn't make the amendments I wanted online so had to call, spoke to Ashleigh and she was very helpful, gave me options and explained the process I needed to know for our dogs to come with us. Sorted everything out efficiently and without any fuss.

It was quick and efficient

The easy it was for all the procedures really good

It's not anymore what we used to have. 1h delay due to major accidents and tjey charged 235 euros on a off peak quite day. We loved the flexibility and small charges if we were too late. Now its another greedy company looks where they can steal people money. Never again. Will use Ferry for ever.

Easy to book and use with great facilities, a faster way to travel.

Really fined it difficult driving through the terminal both ends. The live lanes need to be a lot more apparent.

Great for our dog to travel as it’s fast, seamless to road networks and you can look after your pet in your vehicle or dog facilities on site. We have had some software issues - so 4 stars - and French queues caused by needless bureaucratic games. But prefer the overall experience to ferries.

Over priced. Almost doubled in 1 year. Left on time. Smooth journey

A very easy to use service. We arrived early and were able to move to an earlier journey at no extra cost, very smooth check in process, straight forward to proceed through the security and control points, and a fast way to visit Europe.

No worry's with Flexiplus. Nice lounge. Sandwiches etc are great for our long drive through France.

Main disappointment is that the train was very dirty on the outside and windows mucky!
Needed a good wash regularly
Would be good if there was a dedicated Flexiplus lane through customs as you have to join the main queue!

Easy, quick and timely

Very straightforward and efficient. Easiest and best way to travel to France.

An e'mail advert offered a 20% discount on any reservations before 26th March 2026.
There was no facility to add the discount code in the payment page so no discount applied which amounted to £40.
On contacting customers services no solution was offered.
Awaiting a suitable response after making a formal complaint by e'mail otherwise ASA (Advertising Standards Agency) will be made aware of misreprentation in an email advert.
This is the 2nd occurrence in 6 months.

It was my 1st time travelling on Le Shuttle and I did so as a solo traveller with a dog. I found the information available in advance to be excellent and everything I needed. When I arrived, I found the port to be spacious, clean and well signed. The biggest asset of all are the staff who were professional, helpful and kind and went beyond what I would have expected.
In particular I would say the man who checked us in at the Pet Centre was lovely. The man cleaning the toilets personally showed me to the drinking water fountain to refill my bottle. I was randomly selected for a security check and even the man who did this was polite, professional and kind.

What a bunch of pirates. Booked a crossing, arrived in time, got pass for crossing, rushed past shops / toilets, straight through customs / passport… AND GOT BUMPED BY 1hour!

I could have driven to Dover, had a nice relaxing breakfast, and arrived in France earlier, paying less money, and avoided sitting in a car park / tin box with p#ss ridden toilets!!