Could be great… soon?
Suri have spent a lot of time and money in marketing and Customer service. The product is sleek and powerful, and cleans well. The battery life is really good. The keynote is that it is simple and effective. The travel and charging case is a great addition. It’s taken longer than expected to get responses sometimes - both of ours have had faults requiring replacements of the bodies, which were done without issue, but not quickly. And recent delivery of new brushes was certainly not fast, although the delay was communicated with regret, which was something! My only concern is with the recycling claims… I bought ours on the grounds that the heads were fully recyclable and free to return. They are quite expensive but I liked this aspect. A message I saw some weeks ago seemed to indicate Suri is ‘working on’ the recycling of heads issue. This is quite different to HAVING a working recycling capability from the outset, and I’d like this to be clarified. But on balance I am pleased and want Suri to succeed.