Wayne Lee

Great to be back at Scrivens again (Coleshill branch). Really appreciate the family-like atmosphere — it feels welcoming and not rushed.
Zoe, Amy, and Narvender (apologies if I’ve spelt that wrong) were all fantastic — very knowledgeable and made me feel reassured and well looked after throughout.
Looking forward to receiving my two new pairs of glasses 🙂

Always great when door is knocked rather than parcel being just left there. All good

The packages were very heavy, so I’m glad the delivery driver was kind enough to place them in my downstairs lounge. He was careful and made sure nothing in the house was damaged, which I really appreciated.

Great list of companies and traders. I've hired a few jobs from this website already, very convenient and saves much time searching for reliable traders.

I've used E-Surv many times, and on each occasion, the level 2 RICS reports continue to be very thorough, and the surveyors, like Trevor, are patient, understanding, and helpful in explaining the report to me, providing assurance and honest comments.

Cody has been very helpful to me today, as always. I had mis-read a promotional email, however Cody was patient and understanding. He even gave me some bonus funds which I was much appreciated for. Thank you again Cody.

Nick was really friendly and professional. He told me that he could complete his work without disrupting my work meeting at home, which went smoothly. I checked the windscreen later, and the damage was barely noticeable, so I appreciate Nick's thorough work.

I'd like to thank Jon's team, notably Molly and As (apologies for any spelling errors). They were all patient and friendly with my concerns, and their honest advice reassured me, especially given how little I knew about cars. I was fortunate to have an appointment shortly after my flat tyre, and my car was safely stored in depo overnight.

I am grateful to Samuel Tremaine, who has been patient, professional, and honest in guiding me through the RICS level 2 report. Although the report identified numerous property defects, Sam reminded me that expecting a pristine-conditioned house is unrealistic, especially if the property was built in the mid-1950s and has not been adequately maintained. Sam has given me comfort in terms of the next actions I can take.

Sam has provided me with objective advice and highlighted the main areas for me to focus on, despite the fact that many property defects were discovered. I feel Sam conducted his assessment thoroughly and was looking out for my interests, such as recommending I remedy such high-risk defects before full occupancy of the property began.

My experience went well. A good number of traders contacted me and supplied quotes. The chosen trader completed the assignment admirably and was responsive when extra duties were requested.

I took advantage of the discounted starter promotion. The food was delicious. I would recommend it to everyone. Unfortunately, I believe it is quite pricey; nonetheless, I would have continued to order it if it was constantly heavily discounted.

#triyit Thank you for the wonderful @triyituk box. I was really thrilled because I was able to share it with my partner. She adored them, and it made my day. I'm looking forward to the next box :)

After 15 minutes of reserving a Gas engineer for an On Demand appointment, an engineer was already at my property. Jack (who I highly suggest) rectified my problem, made professional advice that will save me money on my energy bills, and assisted me in setting up the thermostat and timers for efficiency. Overall, he provided fantastic assistance, and I am grateful that I was open and honest with him about my usage and problems.

Despite the fact that my boiler is about 20 years old and failed the health inspection, making it ineligible for boiler cover, it is now operational, and my immediate fears have been relieved.

Hi, I discovered that my gas smart meter was not connected online because it was turned off. I only discovered this when I went to use the gas hob, something I hadn't done recently. This is why I wanted an engineer to come over since they would have noticed right away. I hope this knowledge can be utilised to help others in my circumstance, which should be rare because I don't anticipate people to not use gas unless they've been on vacation for a few years like my partner has been. Again, I am disappointed that no engineer detected this and that EDF did not respond to my request to dispatch another engineer.

Update: After contacting EDF, they agreed to keep my complaint open and demonstrate my comments was useful to others in my circumstance.

Karl helped me today and was patient and understanding. There were some technical issues but all resolved now. It isn't often to find an agent who apologises so much appreciated for Karl's honesty.

Contains free activities and the communication is great. Hope they let you know when games are not operating and keep you updated

Hi, I've spoke to agent Karina today and confirmed to receive frequent updates regarding smart meter engineer appointments. Hopefully Karine is able to help as previous 5+ agents i've been working with have not provided much positive updates for over half a year now 🙁

I would like EDF to contact customers proactively so they are kept aware. From my experience, I have had to contact EDF many times and being dealt with many different agents who did not provide the results I had wanted (until today with Aeishwariya). It is disappointing when agents tell you they will perform actions, only to not hear back from them 🙁 I hope EDF Agents perform their promises more often to make us customers feel more valued, more important, more appreciated

Thanks again to David Deacon who I recommend. He has assisted me throughout the years with regards to Life Insurance quotes. He has always shown patience, understanding and taken time to understand my requirements. David has been very approachable and very responsive to emails.