Andy P

I've had a contract with them for two years. On the two times I've needed to contact them they have been useless. Took three days to get my broadband back to service. The second occasion they sent me an email asking me to renew my contract. I was unable to login to my account. Went through the process of chatting to a bot to be then put through to an operator who after twenty minutes said he'd fixed the issue but that I would be unable to login for twenty four hours. No compensation offered for the three days without broadband.
I'm only using them because there is no fibre connection in my road as yet. I can't wait to leave.
The service is fine until there is an issue.

Bought a second travel backgammon set as a gift. Everything went well.

Very poor experience buying tickets for The Hundred. Eventually purchased tickets but four hours of waiting but only heard from customer service after the event as it were.

I have used Novatech for a few years now and find them a great company to deal with. On this occasion I bought a motherboard/processor bundle. The order was shipped in good time and received packaged excellently. I would have given five stars but on this order the original packaging for the motherboard was not included. I needed the serial number for the motherboard to register with the manufacturer for a warranty. The serial number would have been on the original packaging but the only place I can get it now is on the Motherboard which is now fitted in my case and unaccessible without taking the PC apart again. I hope that in future they include the serial number in the manual or accompanying paperwork for easy access.

I bought a Xbox game at a great price and the downloaded code worked fine.

I found the company good to deal with just a shame that after a two year fixed tarrif they were not able to match the going rates to enable me to stay further. I’d use them again if the price was right.

I found that service varied depending on which engineer visited. I've had superb service but I've also experienced staff who try to find any reason not to complete the call. I've had to repair a cupboard for my combi boiler which was requested to be removed by one engineer only to be told the next day that it wasn't necessary. This entailed me having to replace one kitchen wall hung unit which was not available from the original supplier at quite an expense. This lead to me canceling my contract. They then offered me 20% discount on my payments to stay(I didn't).

Very comfortable. The only reason I didn't give five stars is that it has been really warm sleeping on the mattress compared to our previous traditional type mattresses. We have adjusted but it did take us a while. I'm sure it will be fine in the winter just seems to retain the heat in the hot summer months.

Ordered online. Arrived at venue for my click & collect in good time. My only concern is that North Face sizing guide has sizes 7/8 yrs then jumps to 10/11yrs, Why no 9yr old sizes? Very strange. Please refer to the sizing chart online. Otherwise all good.

Originally I was having some tickets delivered to my home address. I was unable to be there in working hours so a card /email advised that I could rearrange a delivery. I arranged for a delivery to an offcie of the company I work for. On the day arranged which gave DX about a weeks notice they didn't turn up. I waited 8 hours with no notification that they wouldn't be arriving. The tracking site said they would be delivered on the arranged day throughout the day. I then had another two hours journey to get home. They then delivered to that offcie the next day without asking me if I'd be there and delivered despite me not being there with any proof of my identity. I'd rather the ticket agency didn't use this company.