Steamer fra Philips kortsluttet og eksploderte. Jeg har vÊrt fornÞyd med min Philips steamer. Helt til den en dag plutselig "eksploderte" og det stod en flamme ut av den og det smalt hÞyt. J... ãã£ãšèŠã
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Nel giro di 9 giorni ho ricevuto l'articolo, fatto il reso( per cambio modello, nessun difetto) e ricevuto l'intero importo sul conto... Se non Ú un'azienda affidabile ed efficiente questa, davvero... ãã£ãšèŠã
Ilmankostutin ihan hyvÀ toimi. Mutta huono toimituspalvelu. Minulle tuntemattomasta syystÀ lÀhetti ei toimittanut pakettia annettuun osoitteeseen, vaan vei sen noutopisteeseen. Odotin pakettia kotona... ãã£ãšèŠã
Always happy with philips products and customer service. The clothes shaver i bought is excellent at removing Pilling. I had been going to throw away a cardigan as it was so bad but after using the s... ãã£ãšèŠã
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Philips Home Appliances ã«ã€ããŠ
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What we sell
We design, manufacture and sell Philips-branded home appliances across the following categories: air fryers, espresso and filter coffee machines, air purifiers and humidifiers, vacuum cleaners and floor care, garment steamers and irons, kettles and toasters, blenders and food processors, and kitchen appliances. Our product portfolio also includes the Saeco, Gaggia, Preethi and Senseo brands.
Where we operate
We sell directly to consumers through home-appliances.philips and through authorised retail partners globally, including but not limited to the European Union, United Kingdom, Asia Pacific, and USA. Customer support is available in multiple languages, with local contact details and opening hours listed on our website at www.home.id.
Warranty and returns
Philips home appliances purchased from us are covered by a manufacturer's warranty as standard, with terms varying by country. Full details are on your local Philips home appliances website. Orders placed on our website can be returned in line with the local returns policy shown at checkout. Warranty claims, spare parts and replacement filters and accessories for Philips home appliances are handled by Versuni, not by Royal Philips.
How to get support
If you need help with a Philips home appliance - registering a product, making a warranty claim, ordering replacement filters or accessories, tracking an order, or troubleshooting - our support team would be happy to help you. We respond to reviews on this page, including critical ones, usually within 24 hours. The best way to get support is via our website:
Contact support
Frequently asked questions
Is Philips Home Appliances the same company as Philips?
No. Philips Home Appliances is operated by Versuni, an independent company that holds the trademark license for the Philips brand in domestic appliances. Versuni is a separate legal entity from Koninklijke Philips N.V. (Royal Philips). The two companies have separate customer service teams, separate warranty processes and separate Trustpilot profiles.
Who do I contact about a Philips air fryer, coffee machine, air purifier or vacuum cleaner?
Versuni. All support, warranty and spare parts for Philips home and kitchen appliances are handled by Versuni through the contact link above. Products in other Philips categories, such as personal care, healthcare, televisions and lighting, are supported separately by Royal Philips and other brand licensing partners.
Are Philips home appliances still made by Philips?
Philips home appliances are designed and manufactured by Versuni under a trademark license from Royal Philips, continuing the Philips domestic appliance business and its engineering heritage.
Do reviews of other Philips products apply to Philips home appliances?
No. Trustpilot reviews on other Philips profiles relate to different Philips businesses, product categories and customer service teams operated by Royal Philips and other brand licensing partners. This profile covers Philips home appliances only.
Company details
Legal entity: Versuni Netherlands B.V. - Amsterdam, the Netherlands
Chamber of Commerce (KvK): 78095549
Websites: home-appliances.philips | www.home.id | versuni.com
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Claude Debussylaan 88, 1082MD, Amsterdam, ãªã©ã³ã
- info@versuni.com
- home-appliances.philips
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WARNING!!
WARNING!!! DO NOT ORDER STRAIGHT FROM PHILIPS!!!!
Their website is filled with dark patterns. The chatbot only sends you in cicles on purpose. They ask for a serial number that's not on the product, even though I already gave them model number and proof of purchase. Whatsapp number doesn't receive my messages. STAY AWAY
Ett företag som inte vill ha kunder
Ett företag som inte vill eller klarar av att behålla någon kundkrets.
Problemet Àr att företaget (likt många andra på marknaden idag) att dem anlitar betaltjÀnstföretag.
IstÀllet för att ha en egen organisation för detta.
Problemet Àr att alla dessa betaltjÀnstföretag hela tiden krånglar(och hela tiden Àndrar sig och att Du som enskild kund hela tiden måste anpassa dig efter deras gotycke).
Eftersom alla betaltjÀnstföretag idag krÀver Mobilt Bank ID.
Som Àr en urusel sÀkerhetslösning.DÀr Àven svenska myndigheter har erkÀnt.
Problemet med Mobilt BankID Àr så att sÀga tudelad.
Ãven om appen i sig mÃ¥ vara krypterad,men det Àr med urusel kryperingsnyckel.
Eftersom det består av ett sk.mjuk certifikat.
DÀr problemet Àr alla dessa tablets & Smartphones.
Som tyvÀrr inte stödjer(har sÀkerhetsspÀrrar) för ex.Antivirus.
Dvs Àr att betrakta som ett uppdukat smörgåsbord åt allmÀn beskådan.
Som Àven kontrolleras av Google.Vars affÀrside Àr att krÀnka mÀnskliga rÀttigheter.
Till skillnad från dess storebror BankID (på fil),som Àr PC.
Som i sin tur Àr END-TO-END dubbelkrypterat med 128-bitar.
Som i sin tur krÀver ett hårt certifikat.
I det hÀr fallet ett fysiskt kort laddat med engångskoder.
Eftersom det fortfarande sÀljs (och finns giltiga Windows datorer).DÀr banker fortfarande utfÀrdar Bank ID.
Då det också finns forfarande konservativa banker (med högre sÀkerhetstÀnk).Som forfarande håller kvar vid beprövad teknik som har fungerat i urminnes tider.
Jag har som sagt aldrig haft problem med bedrÀgerier.Det beror som sagt på att jag inte anvÀnder mig utav urusla (och påvtvingade sÀkerhetslösningar kontrollerade av privata företag).
Eftersom det så att sÀga blir ett Status Que.
Då företag å ena sidan Àr beroende av kundunderlag.DÀr betaltjÀnstföretagen å andra sidan också Àr beroende av inteckter från kunder.
Vilket innebÀr att vare sig företagen eller betaltjÀnstföretagen inte kan existera om det så att sÀga inte finns inkomster.
Kreeg om 9.05 vandaag een e-mail dat ikâŠ
Kreeg om 9.05 vandaag een e-mail dat ik de airfryer 4000 voor 165 eu kon kopen. Als ik dan op de knop naar de shop druk of via de website wordt deze echter aangeboden voor 191.
Via watsapp contact opgenomen. Alleen rare antwoorden.
Misschien actie voorbij (ik zat om 9.07 op de website)
Misschien wordt het later nog geactiveerd, blijf proberen enz.
Dus nee niet tevreden, voelt niet goed
Steamer fra Philips kortsluttet ogâŠ
Steamer fra Philips kortsluttet og eksploderte.
Jeg har vÊrt fornÞyd med min Philips steamer. Helt til den en dag plutselig "eksploderte" og det stod en flamme ut av den og det smalt hÞyt.
Jeg tok fÞlgelig kontakt med kundeservice. Etter et innledende svar har de nå ignorert mine e-poster i mange uker, til tross for flere purringer.
Handler aldri der igjen om dette er nivået av kundeservice de skal ligge på.
Bara positivt !
Turmventilator
Ich habe den Ventilator fÌr meine Tochter gekauft . Sie nutzt ihn im Schlafzimmer . Er ist dank Nachtprogramm leise und bringt trotzdem KÌhlung . Meine Tochter ist begeistert und wir finden der höhere Preis ist absolut gerechtfertigt .
kortingscode werd niet verstuurd, product niet meer beschikbaar
Er stond een refurbished koffiezetapparaat te koop in de Philips (home appliances) winkel. Deze wilde ik kopen maar ontving een pop-up met een kortingscode als ik mij zou inschrijven voor de nieuwsbrief. Dit heb ik gedaan, maar ik ontvang geen mail (ook niet in spam-folder).
Ik heb daarna gewacht in de hoop dat de mail alsnog spoedig zou volgen. Na een paar uur heb ik de klantenservice via whatsapp gevraagd hoe het zit en die gaven aan dat ze geen mail van mij hadden ontvangen, terwijl ik een bevestiging op het beeldscherm had ontvangen dat de code per mail zou worden verstuurd
Door dit gezeik was er een paar uur tijd verstreken en het product was toen ook niet meer beschikbaar.
Het commentaar van Philips is dat zij geen inzicht hebben in voorraden en dat ik zelf maar af en toe moet kijken op de website of er weer een dergelijke machine beschikbaar komt.
Er gaat dus ergens iets niet goed, maar de klant moet zelf maar kijken wat hij ermee doet.
Blijkbaar is dit voor Philips de definitie van klantenservice.
I have been having ongoing issues for aâŠ
I have been having ongoing issues for a month regarding my iron which was returned to Philips on 12th September which has subsequently been lost - they have given me generic responses to any questions for the last 3 weeks and confirmed in writing they had the iron - this was on 21st August at which point i disposed of the royal mail receipt - they have now lost my iron and want proof of return which i no longer have - after raising multiple complaints i have had an email today asking me to reply to an email with some details. This is another example of the terrible customer service i have received as the email address is a "no reply" so no idea how i am supposed to reply - i just want a fault/loss number so that Currys will refund me for the iron yet both Philips and Currys are being extremely unhelpful and i have spent 11 hours on phone calls/webchats trying to resolve this
Einwandfrei und schnell geliefert
Habe eine HeiÃluftfritteuse bestellt und nach zwei Tagen in einwandfreiem, neuwertigen Zustand erhalten.
Bin sehr zufrieden und kann den Shop empfehlen.
Tempi di consegna e reso rapidissimi!
Nel giro di 9 giorni ho ricevuto l'articolo, fatto il reso( per cambio modello, nessun difetto) e ricevuto l'intero importo sul conto... Se non Ú un'azienda affidabile ed efficiente questa, davvero non so quali le siano.
Sicuramente riacquisterò sul loro sito perché si sono decisamente guadagnato la mia fiducia, ma aspetterò il black Friday perché l'articolo che ho adocchiato Ú un po' più costoso di quello reso.
Grazie a tutto il personale che si Ú occupato della mia pratica!
Philips OneUp Elektrischer Mopp 3000âŠ
Philips OneUp Elektrischer Mopp 3000 Series
Sehr gutes und praktisches Podukt!
Bin begeistert! Leichte Handhabung!
Zustellung perfekt!
Dammsugare.
Den bÀsta dammsugaren jag köpt på lÀnge!
Otroligt bra sugkraft som verkligen fÃ¥r upp all smuts. Belysningen pÃ¥ munstycket Àr en fantastisk funktion â man ser allt damm supertydligt. Riktigt nöjd!
Envoi rapide et soigné
Envoi rapide et soigné
Produit de trÚs bonne qualité
Satisfaite
Super refurbished product
Super refurbished product. 2x besteld. De tweede had wat schoner aangeleverd kunnen worden, maar toch 5 sterren want prima dienst
Clothes shaver
Always happy with philips products and customer service. The clothes shaver i bought is excellent at removing Pilling. I had been going to throw away a cardigan as it was so bad but after using the shaver it's like new again. My only difficulty is opening the collection canister as I have Arthritis and osteoarthritis and I have small hands, which makes it hard for me. But managing ok so far after a while.
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