D. Ham

Was given OpenFit2 for Christmas. Unfortunately one ear bud produced a buzz during certain frequency sounds.

I messaged support and the tone was very "customer service robot", plus I was asked to send a video of the issue (?)

When I explained how that was impossible they very quickly arranged a replacement (upgraded) set of buds without requiring the return of the old set.

Ultimately very impressed.

Have had a number of interactions with Aqualisa and cannot in good conscience recommend them.

Our house was a new build 10years ago and came with an Aqualisa shower.

It failed in warranty and we got it replaced.

It then failed again and I was told I was out of warranty, so I bought a replacement engine and fitted it myself.

It then failed again, spectacularly, nearly scalding my daughter with boiling water.

They wouldn't listen until I moaned on here, suddenly I then got sorted out with a new shower.

The knobs on that shower also failed, they refused to help, they don't provide them, and wanted to sell me a whole front piece. I repaired them myself.

Guess what? That's now failed too. As soon as element 2 is used it flips my RCD because it's drawing too much current. Another dangerous fault that could cause fires or worse if rcds/wiring isn't up to scratch. All they care about is warranty, they don't care that their products are clearly not fit for purpose, or of satisfactory quality, and therefore in breach of the Consumer Rights Act (and preceding Sale of Goods Act).

That's 4 engines in 10, years, I now need my 5th new shower in 11 years and I'll be avoiding Aqualisa like the plague as they seem to be happy that their showers only last 2-3years before they need replacing.

Did a Drop Off sale with them, which promised to be the fastest way to sell electronics.

The staff member in store stared at me blankly, needed me to read my reference number four times, and generally didn't look confident in what she was doing.

She then told me they'd need to deduct £4.50 from each phone as I hadn't brought the chargers (not once on the website did it ask me to bring chargers). Not a big problem.

I left it with them on Tues 21st, and was promised news by 21:00 that day.

I chased the next day (22nd) when I hadn't heard anything, got an email back on the 23rd saying they're looking into it, then heard back on the 24th that both phones had failed the test.

I cleared the damage to both phones with the member of staff who said it was OK, and I categorised them correctly based on the categories on the website. One was C "Working" which it was, and the other was B "Good" because it wasn't an A, but was in much better condition than the other.

I've now got to travel back to the store to collect them.

Not had a problem with them before, and they're dealing with my complaint about some golf shoes really well. However in order to issue me with replacements or a credit note, they're insisting that I destroy the existing shoes. This is horrible from an environmental perspective and has made me rethink buying from them. I've suggested donating them, but the only other option they have is to send them back to them, presumably for them to end up in landfill some other way.

Such a shame when these would still be useable shoes for someone who needs a pair.

We ordered prior to their administration and takeover, bear that in mind. We were somewhat happy with the furniture, there was a quality issue with the door of the firepit table and they sent a free replacement. They also replaced one of the chairs which had a scuff when taken out of the box.

My biggest issue is now a few years later, one of the cushions has torn and they're flat out refusing to sell me an individual cushion cover. That's mad right? Their solution "get a local seamstress to make you one".

Absolutely mad and really poor service. This isn't a "can't" this is a "won't".

FirstPort manage the communal areas of our housing estate and essentially use us as a licence to print money. Twice they selected maintenance sub-contractors who were unable to complete the required maintenance. They also allowed these maintenance companies to provide little to no support over COVID, but paid all their invoices. This doesn't matter to FirstPort though, as they can just pass all those costs back onto us...

In addition, they put my account on hold in 2023, but have continued to add late payment charges to the account.

They've asked via e-mail and I'm very happy to recommend Scottsdale.

Ordered an Adidas quarter zip which came up a little snug. That's been returned (for a reasonable fee) and a replacement ordered that fits much better.

Very impressed with everything, no complaint.

Made an appointment to view a number of vehicles which was easy to do, and they had a wide number showing on their website and auto-trader which fit my requirements.

On arrival, the waiting room was packed, without enough seats, so had to stand around with my daughter, hot drinks were free from a vending machine though.

The first salesperson I spoke to didn't seem all that interested in me despite the value of car I was looking at, possibly because I didn't know exactly which car I wanted. He kept saying "if you make an appointment" despite me saying that I had done exactly that and mentioned that I had an open mind.

He did give me some help looking through their list of cars, but the three I selected were all being stored elsewhere, or members of staff had taken them home. He managed to get some equivalent versions brought to the showroom for me to test drive though, and for this process they leave you completely to it, which is nice as it allows you to settle into the car and drive it as if it were yours.

The issue with this hands-off approach is that in between each contact with a salesperson, you have to go back to waiting in the café type waiting room for someone to be free, and you often don't get the same person, so they don't have all your details/requirements and this drags the process out. It was nice to have the opportunity to look at all the cars (however some are locked and you have to sit and wait for someone to unlock them) and for the test drives, but you do a lot of sitting around waiting in between. And I don't think they even noticed that I left, which kills the personal touch.

Furthermore, both cars I test-drove had issues. The 4 series GT overheated 3 mins into the test drive and eventually had to be limped back to the garage, and the Mercedes had interior panels hanging off. Lots of cars had moss in the window seals too.

I ultimately bought a car from somewhere else the following day.

The service in the showroom was incredibly professional and courteous, Teddy was particularly helpful and both managers I spoke to were polite, professional, and informative. They looked after me and my daughter well, with multiple drinks (incl. milkshakes) and the sales process was never pushy.

My one complaint though is that they could not offer anywhere near the trade in price I was given online for my car.

I provided details of my car online the night before, with accurate age and mileage, and it was valued between £6,603-£8,063 online.

However when discussing a deal with Teddy, they told me the best they could offer was £4,800 due to the age and mileage of the vehicle... they knew this ahead of time. They mentioned the condition was good, with only a couple of minor alloy scuffs to note.

There was some negotiation after this, and I think the final valuation worked out at £5,500.

My concern is, and what I'd like others to bear in mind before visiting, that if I hadn't been offered that amount online, I wouldn't have visited the showroom (at least not to view this car), because whilst it's lovely, it has stretched my budget more than I wanted to. So I do feel a little misled and am worried that I might not have done the right thing...

I'm also liaising with their service team regards some issues with the car's headlamps and a crack in the front numberplate which I'm hoping they'll sort for me, so far the service is good, but will update here if I have anything to add.

EDIT: The headlamps have cleared after running the full beams for a few minutes, however it does return overnight, and if this impacts the beam, it could be an MOT failure, so will keep an eye on this as these should be sealed units and shouldn't have moisture inside. They have refused to help with the numberplate, they aren't expensive to replace, so I'm not too bothered, provided it's not cause to fail an MOT, which they've said it isn't. Shame they didn't offer for goodwill though, doesn't speak well to their customer service.

Pre-sales service is good, got loads of help and rapid responses about parts, and their prices are better than others.

I ordered a parts kit (£400) with the view to doing the work on my car with a friend of mine.

Unfortunately his mother in law was taken ill and the weekend we had put aside had to cancelled.

The next weekend, unfortunately his wife's mother passed away so he's going to he busy for the next few weeks.

I've opted not to wait and to sort my car via a garage, I thought returning the parts would be no problem as they're unused and in fact completely unopened.

Unfortunately the policy for returns is 14 days, and I was two days over this. Initially they refused the refund, and I struggled getting hold of the parts manager. But my review here flagged this issue with someone else (the parts manager was on leave) he's now got back to me and after returning the kit he's refunded me 90% of the value of the parts (there's a 10% restock fee).

If you think you may not use the parts, make sure you're aware of the 14 days policy and restock fee, which I think they should consider changing for non-business purchasers. But otherwise I recommend Maltings. Special thanks to Luke.

Ordered but never received. 7 years later and they've not updated me for a year.

I'm on the fence about these guys, I'm yet to see any real results from the product, but it can take time.

I had serious issues with my second subscription delivery as they doubled the price without telling me (apparently I was on an introductory offer, but there was no record of this in any email sent to me, or any email telling me the price of the second drop before it arrived). They eventually sorted that when I reported it here.

I've had a number of consultations with their "clinicians", and it's difficult to know how objective they are being when they work for the company that makes money from selling the drugs.

But if you know that when you go into it (and about the initial price being introductory) they're OK.

A good quality product, as described. I had to chase delivery, which was then promptly dispatched.

One very small part was missing, and they have dispatched this in a matter of days for me.

Cancelled a flight with 3hrs notice.
No assistance at the check-in desk after a 40min queue (very disorganised with whoever shouting loudest getting priority).
They sent us to the ticket desk who then told us they couldn't help us and to go via the app.
The app wouldn't allow rebooking at all (Airlines are legally required to offer alternative flights)
The link in the email was broken.
The phoneline didn't work, so we couldn't get through.
No apology from Whizz or any if their staff. Will never book with them again.

Initial service was excellent. Competitive price too. Unfortunately the second bill was more than double the initial one. The money taken with no notification, and no opportunity to cancel. Unfortunately I'm now raising a dispute with them via my credit card company to get the money back as they won't help at all.

Edit: yes, this review lead to a very swift offer to refund me half price for my second batch which was kind, but as is often the case, it's a shame that it takes a public review for positive action to be taken. Give good service earlier, and confirm contracts on writing, and you won't get reviews like this.

Backed on kickstarter 7 years ago and I've received nothing. The last update on Kickstarter was in April 2023. I've today found they're selling them online and are offering 1 day shipping. Dodgy company. Avoid.

I moved into our house in May 2015, a new build, with a Quartz 10.5 Electric shower. It's lovely... when it works.

In May 2018 is stopped working. Customer care wouldn't help, so I bought and got a plumber to fit a new engine.

In June 2020 it then malfunctioned whilst my 3 year old daughter was getting into the shower, narrowly missing burning her.

In Aug 2020 they came our and replaced it free of charge.

It's now decided to almost burn me this morning, doing exactly the same thing (Nov 2023).

On average, each engine has had a lifespan of 2.6 years. Guess how long their warranty is? 2 years.

I've just called their customer support, and spoken to a chap who was quite polite at first, but when I wasn't happy to pay to upgrade to their newest LED display shower at great expense to myself, I had to insist he spoke to his manager.

He did, and came back, and offered that they'll fit a new engine for £280, or they'll post me a new one and I'll fit it myself. As I refuse to give them any more money for what seems to be a dangerous product that goes wrong just outside of warranty, I'm now forced to fit this engine myself or pay to have a plumber fit it.

EDIT: Chloe from Aqualisa has got in touch based on the above issues, and has booked me an appointment to have an upgraded shower fitted free of charge. A shame about the initial contact, but they are putting it right. Highly recommend anyone with issues with Aqualisa support tries again via trustpilot if required, as they can help if you get to the right people.

Two years later and THIS shower now has a fault caused by poor product design. The temperature control knob has failed spectacularly and won't mate with the internal geared piece which actually controls the shower temperature.

Honestly this piece of cheap plastic is embarrassing in its design. So flimsy.

Unfortunately, the only solution offered by Aqualisa is for me to purchase a whole new front for >£60, a quarter of the cost of a new shower. They won't sell me replacement knobs. They also won't acknowledge that such a key part shouldn't fail within 2 years of a brand new item being fitted.

Chloe, if you're out there please give me a shout.

EDIT: the new one has now fully failed, flipping the rcds because it's clearly drawing too much power and putting electrical safety at risk.

These units are not safe.

Avoid.

Was slightly concerned about ordering, the website didn't fill me with confidence, but the product was inexpensive so I took the risk, glad I did, arrived safely, and it's a good product cheaper than I can find elsewhere.

Website had some trouble taking payment, so had to use PayPal, but otherwise completely trouble-free, quick reliable delivery and good communication.

Appalling service, car damaged by their drivers when moving cars around which they're refusing to take responsibility for. If you value your car, and want the car park owner to take good care of it (and want them to own up when they've made a mistake that causes damage) then do not park here. Pay the extra couple of quid and park at the airport.

EDIT: Yes, you have spoken to us, and your denial of any responsibility is an appalling neglect of duty of care.

EDIT: I've seen no evidence of this investigation, just a letter that denies any responsibility. At least you reply to your reviews quicker than your emails though...